Customer Reviews for U-Haul of Vallejo

Rating:

1.0

Truck broke down and waited 5 hours for a replacement truck

Rating:

5.0

Excellent Customer Service Team! Everyone is friendly, courteous, and respectful. It was a pleasure doing business with this team in Vallejo. ❤️❤️❤️

Rating:

1.0

They rented a truck to me that had a hole in the gas tank!! The fumes made me sick, and I literally could have died!! 🤬🤬🤬

Rating:

5.0

I had to wait in line for the three people ahead of me. However once I got seated the representative handled my pre-scheduled registration efficiently. The process overall was pretty straight forward.

Rating:

5.0

Always good service at this location.

Rating:

5.0

The customer service I worked with was outstanding! Can’t remember her name but she is a college student who wants to be a nurse and I believe she will be excellent at that too! She provided we with the right vehicle and calculated my expenses with great suggestions to the insurance.

Rating:

2.0

Can u haul be a place of business and not a daycare? Second time in the past few weeks I've come here and both times the same kid was behind the counter. This time when I arrived to pick up the keys there was ONLY a child inside at the desk (maybe 6-8yo?), who refused to go get her parent, and rudely told me "why can't you just wait". I ended up going outside to the garage to find someone to get the keys for me as I was on a time table, that person argued with me before finally coming inside to get the keys, and a parent still had not materialized by the time we got back to the counter.

Rating:

5.0

Lou and crew are excellent !!!

Rating:

2.0

Rude and inattentive staff. No appliance dolly. Really poor customer service.

Rating:

5.0

Great service on pick up and return!

Rating:

2.0

I reserved a 20 foot truck. A change was made to my reservation overnight, unbeknownst to me(!), to a 15 foot truck. Your site allowed me to reserve an appliance dolly but they had none available (second time this has happened at this location). When I came to pick up my truck, it turns out it was rented to someone else! So after waiting an hour on moving day I finally get a late returned truck. It was dirty. Cup holders had a sticky mess inside. My contract claimed the tank was 1/4 full which was incorrect. It was 1/8 at best which I returned it at and got charged $50 anyways. I will not be returning to this location. Possibly won’t return to U-haul either.

Rating:

1.0

I was charged a cleaning fee even though I returned the vehicle clean. I was also charged for fuel despite returning the vehicle with gas, and it was actually returned with more fuel than when I received it.

Rating:

5.0

Great customer service. Quick and easy service.

Rating:

5.0

Excellent service and great selection of trucks and trailers.

Rating:

5.0

I was in and out quickly. I was treated well both when I picked up my trailer and when I dropped it off

Rating:

5.0

Very nice people over there.

Rating:

1.0

el equipo que me rentaron no estava limpio no es mi culpa entregarli limpionlo deje como estava y se me cobro nesecito que se me rembolse mi dinero para atras

Rating:

5.0

Ivory was great to work with. Ivory made it quick easy and simple.

Rating:

1.0

I have never been talked to or disrespected the way I was by the store manager at this location. This manager has was to many power trips than she can properly manage, and could really use some anger management training I would love to speak with someone about this experience

Rating:

4.0

The only thing I noticed while picking up the rental was the lack of staff. There was a long line of people waiting, and only one staff member was on duty. The staff lady was kind, servicial, and useful to all the clients. More personnel are needed in the morning.

Rating:

5.0

Add employees on busy morning days. I didn't wait long cos I used the app to reserve and check in. The app held me to finish on last parts like paying and can be improved to complete transactions and notified me as just waiting for employee to hook up trailer

Rating:

5.0

I had a great experience, the sales woman was very knowledgeable and professional. The workers thought out the whole process, had respect for each other and valued what each other did. Once again, pleasant experience.

Rating:

5.0

The staff is amazing and friendly too. Excellent customer service. Thank you for making us feel welcomed every time we use your services.

Rating:

5.0

It would have been great if other locations offered the same size trailer, also I could not rent this trailer until after 2pm at this location, this was too late to move someone.

Rating:

5.0

Great cust service

Rating:

5.0

Not much as my personal experience was overall really good Every staff I dealt with was professional and courteous.

Rating:

5.0

There’s nothing you can do to improve . I was happy and Lena went out of her way to help and take care of us. Lena 5 STARS

Rating:

5.0

Very good condition

Rating:

5.0

Staff down in Vallejo was great!

Rating:

5.0

India in reception was excellent as were the gentleman who hooked up my trailer and the gentleman that un-hooked the trailer. The trailer was clean and in good shape EXCEPT the gate spring to assist to lower doesn't work. It's a very heavy gate and could cause injury.

Rating:

5.0

Customer service was exceptional .

Rating:

3.0

Staff needs to be friendly and courteous

Rating:

2.0

You need more help. You need supervision. Over an hour is too long to wait. My wife who was outside and watching from the parking lot- thinks one of the workers might have a side hustle going while at work behind the building.

Rating:

2.0

I rented from the same place and dropped off at the same place while maintaining the EXACT same route. Last week I was charged for .1 extra of a mile. Today I see that I was charged for 5 extra miles. How does that work if I drove the same exact route? I also spent way too much to fill the gas tank and dropped it off with an extra 1/4 tank but was still charged for the bogus extra mileage. Refund

Rating:

5.0

Easy pick up and easy return. Staff was friendly.

Rating:

5.0

Para mi todo está excelente todo fue fácil y rápido. Buen servicio!

Rating:

5.0

Customer service was very helpful for everyone there. Very supportive and helpful.

Rating:

3.0

Had a rough experience today. I arrived 15 minutes early to pick up the truck I reserved on June 16th but when I arrived they did not have a truck for me. The rep offered me a van but at a higher cost than what I reserved. The rep was not very accommodating, I ended up calling customer service and someone finally returned a truck that I could use 45 Minutes later. This was not a good experience for me today.

Rating:

5.0

Another seat for us old guys waiting

Rating:

3.0

They had no Dollie’s to rent

Rating:

5.0

Great service

Rating:

3.0

Fix trucks

Rating:

1.0

Better customer service is essential. When I came in to pick up a trailer, they were very busy and short on staff. But while I stood around and waited for assistance, no one acknowledged I was there or apologized for the wait. When the person in charge did speak to me, instead of asking how can I help you, he just spit out, “got a reservation?”. Even after I finally got through the process and received a rental contract, I had to wait about a half hour before someone hooked up the trailer for me.

Rating:

4.0

The staff was great there were a lot of customers , and they took care of everyone .

Rating:

5.0

Indiya, the general manager is awesome. She will stick with you during difficult situations and always seems to find a solution! She has a very calm demeanor about her especially during chaotic times. F

Rating:

5.0

The staff at the Solono Ave station are top notch people who care about their customers. I am grateful for their service and will continue to use U-Haul in future moves or downsizing my household goods.

Rating:

3.0

I’ve used this location three times in the past three years. At times it’s difficult to find someone to help you but the staff are helpful once they engage. The equipment was always in good working order. This last time I called the day before hoping to change my pickup time (could not do it through the app) and was immediately placed on hold “UHaul, please hold” before I could get a word in. I waited 22 minutes on hold then thought they forgot about me so I called back and was on hold for 35 minutes at which time I gave up and just kept my original pick up time. You can do better.

Rating:

2.0

Workers were more interested in talking to each other than helping customers.

Rating:

5.0

Great service

Rating:

5.0

No issues. Staff was professional, friendly and helpful

Rating:

4.0

Customer service was great and it was easier for me to go in than reserve online.

Rating:

4.0

The truck we got had issues with steering and fuel gauge. Steering was very loose had to keep moving it side to side to keep in straight. Fuel gauge measured 1/4 tank but as soon as we drove off the fuel light came on so went and added fuel $45 but gauge did not move. I mentioned it to employees but they didn’t seem to concern.

Rating:

2.0

Don't say you charge $19.95 and charge more for 1 day.

Rating:

3.0

This was the easiest drop off imaginable. I just pulled in, the employee dropped the trailer, then I went about my business. Didn't even have to get out of the truck.

Rating:

5.0

Your employee Ivory at U-haul of Vallejo is a superstar. Seriously. Helpful, polite, a true joy to work with and a shinning example of people that do all they can to contribute to a positive customer experience. Give that gentleman a raise!

Rating:

3.0

Very busy - but prompt attention by lot guy. I asked for a receipt (seems prudent proof to keep) but their printer wasn't working.

Rating:

5.0

Nothing. Just be the same next time I rent there.

Rating:

2.0

Understaffed location with poor computer connectivity equals long lines. Every transaction required multiple attempts by the weary staff. The strong smell of cannabis filled the office.

Rating:

1.0

Equipment was defective, a lot of problems with steering wheel, shifter/shifting into gear. At location long wait times, also employee very rude.

Rating:

5.0

The "fellow behind the desk" was patient in explaining to me the $100 rebate that we were to receive (from relocating your car dolly to Vallejo) behind our rented truck. I also found that we had mistakenly removed the owner's manual from the truck, which I brought back half an hour later, with his thanks.

Rating:

5.0

Customer service was on point. Even shared a couple laughs while in there. The system was actually down but they still made the experience friendly and satisfying. They walked me through using my U-Haul app also

Rating:

5.0

Very helpful and easy in & out. Thanks

Rating:

1.0

The truck was not available that I'd reserved so I had to settle on a much smaller one with no ramp causing me to have to use my friends pickup trucks. Also the small uhaul s floor was covered in dirt. I wasn't able to transport bigger items and have to hire professional movers

Rating:

5.0

Thanks excelent service

Rating:

5.0

The first truck had a hole in the gas tank. But that is not the fault of the staff. Anthony was particularly helpful, patient and accommodating, making things right and assisting me with the highest level of customer service.

Rating:

5.0

Everything & Everyone was Excellent

Rating:

1.0

Be very careful when renting on this place, they tried to charge me with fuel, the good thing about doing a video before and after is I have a proof of the mileage, fuel guage and receipt of the gas. Please be fair to your customers.

Rating:

5.0

Dude at the counter is clutch

Rating:

5.0

Rental was quick and staff were friendly. Drop off was quick using the u-haul app.

Rating:

5.0

asssddd

Rating:

4.0

staff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.