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JOSE CCustomer Reviews for U-Haul of Van Nuys
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service is the best definitely recommend
FRANCISCO R1. When I arrived, before I could get out of the car, I was immediately swarmed by 6 men who were trying to get me to hire them. It was kind of scary and very used car lot feeling. Not a very comfortable first impression. I mentioned this to the person who helped my out and he did not seem to care, and just said "yeah...OK". 2. Not a very personable person at the counter helping me. Did not make me feel welcome. And when I asked him what size one of the boxes was that was on display, he said "You can go look and see yourself, it's written on it." 3. The 5x8 Trailer I rented was dirty with lots of sand it in from the previous customer. 4. It is a very very tight lot there. When I went to hook up, I asked if we could pull out the trailer to make it easier to get out before hooking up. He said no just back up. I then had to go back and forth several times to get my self out of there. 5. The only reason I checked Yes to recommend to a friend is because it is near by and has a larger inventory. The customer service needs major improvement.
ZAREK DThe service was really expensive… the prices are unbelievable… personal was nice
RICARDO RThe associate that processed my trailer rental didn’t know how to connect the chains from the trailer to my truck. He called his manager and the manger could not figure it out either. The manager proceed to tell me he could not rent me the trailer because he could not safely connect the chains to my truck. I explained to him that I rent motorcycle trailers frequently from your Pico Rivera location and he suggested I go to them and rent my trailer. His tone was rude. I recommended pulling up my account and viewing the pics from all the trailer rentals I’ve made at the Pico Rivera location. He agreed and saw that it was possible to safely attach the trailer chains to my truck. We went back outside and I assisted him with the trailer chain install. My issue is he didn’t know how or didn’t want to go through the effort of attaching the chains to my truck. He actually told me to go buy some chains to attach to my hitch and come back. Seemed a bit incompetent. In the end I was glad that I was able to educate him on how to attach the trailer chains to the style of hitch I have on my Chevy 2500HD diesel truck.
DAVID DDrop off was super easy and the attendant had us in and out within minutes.
SANDRA MI dropped off the unit a day early and was charged for 5 extra days. I asked the gentleman if he was going to give me something confirming I dropped it and. He shrugged it off saying I’d get an email. This is ridiculous. I need a refund for the overcharge asap.
Richard RNothing about my experience with U-Haul has been pleasant, except for the actual employees at the location. First, I was on hold for 45 minutes, then when I made my reservation, I was given conflicting details for example: had a reservation set for 915, but the woman said that U-Haul will contact me at 10 AM to tell me where to pick up The trailer I rented. Therefore, I waited until 10, when my trailer was waiting for me the whole time at 9:15. Very confusing. Then, it took them 30 minutes to get my trailer unhitched when I returned, also the return process was confusing. The person on the phone couldn't tell me if I could do an after hour drop off. Besides the people in the location, worst customer service ever. Also, I bought the wrong hitch for my car, and they won't let me replace it or return it, even though it hasn't been used
RAYMOND AHelpful staff.
GARY SGood service 💯
MAC DLOVE U-HAUL
PEDRO RI can not express ENOUGH how AMAZING this location was, everyone I worked with was just the nicest most helpful people. From the attendant we set up the original reservation with in store, to the technician out side who walked us around different trucks and sizes and answered all our questions, to the super nice gentleman who checked out the truck, who was patient and very efficient. Everyone was absolutely brilliant. They helped make what was going to be a super stressful day just so so much better. The store was clean organized a well stocked, the truck was super clean and drove like a dream despite its massive size. I would highly recommend any one renting a uhaul to use this location. Clean, efficient, fast and reliable.
TRAVISHALFORDIAN SExcellent customer service perfect employees
SOPHIA CNothing to improve customer service is excellent especially at this location
SOPHIA CTruck is dirty all over, crew have sweep the deck just before i drove the truck, but the driver cabin is very dirty.Broken sun blind, hinders my driving. It would help to include ramp on the smallest truck, because not all movers are men, you should consider women moving on their own w/o help.
MARYROSE MNothing
HAMBARTSUM NCuando fui a recoger el carro avía una persona dentro del vehículo y no pude usarlo perdí tiempo y plata por q lleva dos ayudantes y tocó pagarles fetos modos
WILLIAM RN/A.
HECTOR Ckeep the same people on this job. They’re very good or maybe need an extra one in Van Nuys because when you call it delayed so long or you have to make another call to them.
TIMOTHY CrTruck had a worn key; several delays of minutes try to the truck to start, or to remove the
HOWARD BService was good. Nice staff. Trucks were unkempt and felt unreliable. Almost every truck we tried was empty on gasoline.
KEVIN WThe location did not have the vehicle I requested. Then they gave me a 10ft moving truck that had damage all over the exterior. The driver side door barely shut. The fuel gauge did not work and only read empty despite me filling the vehicle with gas and the tire pressure sensor light kept chiming. Absolutely terrible experience.
CHRISTIAN PWould be nice for them to let me know how the liftgate opens and closes and how to adjust the seat.
ARMANDO ECustomer service sacked didn't have my reservation complete.
DANIEL PIt was horrible customer service the employees started fighting amongst themselves and didn’t care customers where waiting to get some service done and I was in line and was like wow. What a poor running business. And I spend a lot of money. But next time I need a truck and trailer I will NEVER use Uhaul again. I’ll go to budget or another truck rental company. It’s ridiculous
YURIK ONothing they wear great thank you very much.
VANESSA LVery good services and the staff is friendly and very helpfull
RICARDO GManager is always super helpful.
TIMOTHY CReally great team. Yessiyana in particular is the first person I’ve ever left a Google review for! Also Antonio at the Keswick location was great. I’d love if you could pass on that message to his supervisor as well - very kind, calm, and helpful.
MOHAMMADREZA AThe wheels from the rental equipment more cleaned please next time if possible
GUADALUPE Zthe van was SO dirty outside and inside. Lots of plant debris and dirt in the back and the overall exterior was very dirty too. Van still worked but surprised at the cleanliness
PAUL MThe cashier with tattoos at the front had a bit of an attitude and was speaking to me in a rude tone. I ordered a rope online and asked her about it, and she quickly said, “Nope, not here in my system,” without really checking. Another employee had to step in and confirm, and then they finally saw it in the online orders.
JAMILLAUDEEN Mthe ladies at this branch are absolutely brilliant. helpful, quick, excellent at their jobs, even though there were many many people waiting for trucks, they managed it all perfectly. give them a raise!!!
SAMANTHA RYou guys are a breath of fresh air pleasure to do business with!!!
MANUEL HThe people working u-haul at 7610 Van Nuys are liars and thieves. They overcharged me 27 miles (33 total) for a pick-up rental that I had for 1 HOUR. I drove exactly 5.1 miles. There’s nowhere in LA I can drive within an hour that’ll rack up 33 miles. I went back to the store to get the charges fixed and the guy had a smirk on his face, didn’t even check to see if he had made a error, and said “I put the exact mileage in”. He knew exactly what he was doing, and intentionally stole my money.
LESLIE GThe woman who helped me was wonderful and handled everything very well. Very pleased with my experience.
CHRISTOPHER FThe cup holders were dirty at the bottom but everything else looked OK.
WILLIAM SU-Haul VanNuys is a great facility. Did the installation job well.
UDAY HStaff was very friendly and helpful.
Eddy NI needed an extension for 1 day and they were able to accommodate it! Great customer service!
KATHERINE CThe 26' truck I rented leaked (gash out of top back corner) Uhaul sent emergency roadside service. They were prompt and helpful, but it was raining so hard that it really wouldn't stick (the sealant ) in all that rain and the contents got wet.
JOAN Wez dropoff after hours with a security guard that was helpful
Todd DEverything was perfect. Jesi was very friendly and professional, the agent for Uhaul that works there. I’m very pleased
OLEG BOver the phone the response time was very quick and efficient. Lots of availability. Steve is very professional and polite. Will definitely come back to this location. Chha
VAAGN ZIt was rainproof - EXACTLY what I needed
CHRISTOPHER JI frequently use this location the service is always great. Have noticed improvement in the cleanliness of the trucks.
ISHIDA FJessy was wonderful. She gave us amazing service. 10/10 will recommend others
MOHAMMAD HI wish I knew the name of the person who helped me. He was fabulous! Very professional and knowledgeable. The rental was effortless which I really appreciated! TYSM for having such great staff!
DEBORAH CThe back was not clean. But the staff's friendliness and professionalism made up for it.
OSCAR SMuy exelente servicio
SUSANA AThese guys are awesome. I used them twice. If you were unsatisfied here. Maybe you were the problem 😆 Peace!
CHRISTINE BStaff was very friendly and helpful!😃👍🏼😃
MANUEL VProfessional staff. They're sooooo helpful. Funny too. We need those as moving is stressful. God bless you for the good service you provide to His children!
NAOD AThumbs up
JOSE NExcellent Service!
MATTHEW DGood stores
MIGUEL APersonnel professional and courtesy.
Jon HJust thank you very much
TANIA OVery friendly staff willing to help you out if you have questions.
MATTHEW PThe woman who helped me was so warm and friendly & supportive with my concerns! She put me at ease, as I had not driven a truck for a few years and was feeling concerned. Truck was in great shape, I did feel at ease with it. Truck was clean and easy to handle. I love this U Haul location...I've used it for years!
MARIGRACE LI was overcharged
CHARLES SA designated waiting area with a sofa or something more comfortable to wait in while it's being installed.
Vernelle KVery efficient, start-to-finish. This appears to be a busy operation, so I was pleasantly surprised at how professional everything was handled - no mistakes no mis-cues. Thank You
TED FIt took me 3 trips to 3 different location to rent the vehicle. The firs one did not have it available even though the app said it did. The second one had no one attending (out for lunch sign at 10:45 AM). Finally the Van Nuys one had it, but the trucks had NO GAS in them because it had been stolen overnight. The truck rattled and brakes were low. At least they gave me credit for the gas which I appreciate it. But will think it twice before renting with u-Haul again.
Manuel C