Customer Reviews for U-Haul of Van Nuys

Rating:

5.0

AMAZING SERVICE! Best U-Haul I have gone to highly recommend

Rating:

3.0

I had to go to this one because were I made my reservation in the first One they haven't my 26 truck

Rating:

5.0

Very big and clean

Rating:

5.0

I was happy tl find a pick up truck for my use. The sevicea was fast and employees were very friendly. Thank you

Rating:

1.0

Customer service was terrible and your employee messed up my contract with lies jus to get a sale

Rating:

4.0

Drop off was easy and only a mile further from the original drop off point.

Rating:

5.0

Great staff! Super helpful and friendly. They go above and beyond.

Rating:

1.0

A pizza box and other trash was left in the truck. We were not instructed to inspect the truck before leaving. By the time we received the text with link to document conditions and reached a point we could respond, the link expired. We were not told the blankets had to be returned. Furniture dollies were not available at the location. The staff were lazy and unhelpful.

Rating:

2.0

Too small

Rating:

4.0

When I called for reservation, I was told that the rental was $47+ to rent for a day. When I went to pickup the dolly I will be renting, I was told that the rent is not the amount I was provided but approximately over $200.00+ since I was dropping the dolly to another location. Just need clarification and written estimates before picking up the rental item so that we, the rentor, is prepared to have options if we proceed with the rent or not and not caught being surprise. Thanks.

Rating:

1.0

Not an issue with the location. Truck transmission went out on 405 near LAX. Had to limp across rush hour traffic with no power to median. Absolutely terrifying with my 9yr old son

Rating:

5.0

Excelente trato,y la atención de primera sin duda alguna lo recomiendo,que Dios los bendiga

Rating:

5.0

The service was awesome although I didn't understand the $9.02 charge when I returned the van. I would rent here again.

Rating:

5.0

awesome 👌

Rating:

1.0

I rented a trailer that was suggested for my purpose. I picked it up end of the day before closing so I would have it first thing in the morning. When I got to my destination I found that while the trailer was the right size the opening at the back was not. What's the point of saying the size of trailer when you cant utilize the full size? I went all the way back and asked if I could trade out for a different trailer and was told that because I kept it over night there was nothing they could do!? Having learned my lesson, I waited until the next morning and then rented the correct size trailer which worked perfectly. My suggestions are, when using the online tool to suggest trailers either don't suggest ones that may not fit or have a large warning about the opening and train the employees to give that warning at rental time. I had told them what I was planning to haul and they never said a thing. Also, maybe have the employees be a bit more understanding, of these situations, what does having it over night have anything to do with it, if I have picked it up that morning and brought it back the same day how does that change anything?

Rating:

1.0

They did not have the dolly we reserved which led us to driving to other locations which also did not have dolly’s. So we added payable miles on the vehicle because of U-Haul error. Will not be recommending U-Haul to any friends or family. Major inconvenience, wasted time, and wasted money.

Rating:

3.0

The only thing I didn’t like which sucked was that I had to buy the hit h for a one time use I thought you guys would rent me one that pretty much sucked for you guys not to do that

Rating:

5.0

The trucks needs gas, my truck was empty… that was no good 👎🏻

Rating:

2.0

This place is usually great but I rented two trailers a few weeks ago and the guy Ben who hooked up the trailers was kind of rude both times so I'm going to start using a different location. Everyone in the office was fine as usual but this guy went on and on about my car being slow and his BMW being so much better. When I dropped the trailer off I had it disconnected (all chains & light cord, still on the ball) and he re-connect it to my car & told me to move it to the other side of the parking lot and he said it was heavy and he didn't want to have to move it. I've rented a ton of trailers and I've never dealt with this level of unprofessionalism and rudeness. He lost you guys a customer and I'm sure I can't be the only one he dealt with this way.

Rating:

5.0

Clean, great service and I am super happy😍

Rating:

5.0

We have had to use 3 or 4 different rucks over the past few weeks and have had all good experiences with this location. The trucks were clean and had ample fuel. Also the checkout process was easy and the people helping us were quick and knowledgeable. Thank you. Dean Snowden

Rating:

3.0

The wire connector did not work. The worker at U-Haul help me check before I left I took his word but after coming back from picking up my vehicle the break lights didn’t work. I had no choice but to drive the 3 hours back home. I will definitely will not return

Rating:

5.0

All around great help.

Rating:

1.0

I don't really have an issue with the location, but rather with U-haul as a company. You guys completely messed up my reservation, so I would never recommend your company to a friend.

Rating:

5.0

Customer service on the u-haul hub was excellent

Rating:

3.0

You are making costumers drive too far to get equip. and too far to return it! This is no good. If you have change an extra fee to provide close pick up and return!!!!

Rating:

3.0

I was overcharged... an extra day. I called and called and called, was continuously hung up on or put on hold. What if that was my last $33?!

Rating:

5.0

Outstanding customer service

Rating:

2.0

Poor customer service, felt like you did something to them when you ask them to work .

Rating:

5.0

The woman who works there is so hard work and kind. The lady w the tattoo… I called ahead of time and only came in because of her … she was running all over the place helping customers .. please take good care of her

Rating:

1.0

There’s several problems. The equipment is extremely dirty, not maintain. There’s illegals everywhere harassing people for work. I even returned the trailer five days early, but they took so long to log it into their computer systems. I was actually charged for extra days. I didn’t have it when I contacted U-Haul and complained about it they claimed they would fix it, but they never did

Rating:

5.0

Nothing. Great service helpful staff.

Rating:

3.0

Offer to pull the truck out of the parked position for the customer on pickup day If customer rents moving pads, mention to them they have to be folded before returning

Rating:

1.0

My Reservaiton was not fulfilled, I needed a specific trailer and they did not have it ready. Manager tried to switch me to a smaller trailer that was in stock but it would not accommodate what I was hauling. She set up a reservation at another location which cost extra in mileage cost, and fuel. I was in a positon iin which had to take the truck at this first location and then go to the second one for the trailer. She did apply a $50 reimbursement but it still did not entirely cover the cost or make up for the lost time. At the other location in Van Nuys, when returning the trailer, I asked for a rental van to be moved out of my way so i could back out. The Employee told me "If I can't back out of the spot I shouldn't be renting a truck". I asked for the courtesy of moving a rental van out of my way as i had to back the 10 foot box truck out and wanted to be sure not to cause damage to either vehicle. He stated this and then moved the van entirely out of the way anyway. Overall, my worst U-Haul experience.

Rating:

5.0

More staff. The staff was on her own because someone called in sick, but there should be more redundancy then just one person on her own. Felt bad for her and she still did a great job but everyone had to wait much longer.

Rating:

5.0

Fast and easy service and trailer. Great value! Friendly people! 5 star service!!

Rating:

5.0

The service was great, can’t think of anything to improve.

Rating:

5.0

I have rented equipment from this store several times. Staff is always attentive and helpful.

Rating:

4.0

Good experience overall

Rating:

2.0

Showed up to location at designated time and Uhaul truck was blocked in with no way out. Had to wait over an hour for the shop to open to get someone to help me. Equipment was also unavailable even when paid for ahead of time. Poorly done.

Rating:

5.0

Great service

Rating:

5.0

The store manager, hitch installer and other people behind the desk were all very professional, helpful and just generally wonderful. They fixed an install from another Uhaul and I’m happy with the service I received.

Rating:

5.0

Whomever use the trailer before me did not sweep it out

Rating:

5.0

Although this location was handling a high volume of customers, the staff remained incredibly helpful, professional, and positive throughout. They even went above and beyond by cleaning the back of the 26’ truck, despite the fact that it wasn’t rented from their site, but from the Saticoy location. Their commitment to customer service really stood out and was greatly appreciated.

Rating:

3.0

I rented at this location because the trailer I needed was not available at a closer location. It would have been nice if I could have returned the trailer to the closer location without paying a penalty.

Rating:

5.0

No thank you

Rating:

5.0

Great and easy experience!

Rating:

1.0

I made reservation at Chatsworth location and I get there they tell me my truck is at van nuys location without any advance notice. Manager at Chatsworth didn't even care. I had to Uber and pay $42 to get to van nuys and they didn't have a furniture dolley as I had reserved. I want a full refund and not just $50.

Rating:

2.0

They had some workers outside "helping" but they weren't technically workers and they didn't even know how to get our car off the trailer. It's was all very weird.

Rating:

5.0

El trucker estaba un poco sucio pero todo bien muy buen trabajo y atención al cliente a la hora de la entrega perfecta cuando devolvimos el trucker fue un poco mala pero todo bien

Rating:

5.0

All good

Rating:

5.0

Fast and easy. Even check out, the location associate made it easy. Love it!

Rating:

5.0

just keep doing the good work and good mood.

Rating:

5.0

The van smelled of cigarettes and gas, it worked well and had no mechanical issues but the smell was very unpleasant.

Rating:

5.0

The staff was incredible and super helpful.

Rating:

4.0

Jesse’s customer service was great. Friendly, helpful and happy about doin it. That went for the other women and tall, black gentleman as well. I apologize for not having their names. All good faces for UHAUL. We will be back.

Rating:

5.0

Easy and fast

Rating:

1.0

They don't have barhroom for guest poor excused that bathroom are out of oder

Rating:

5.0

Great customer service from the girls quick and professional