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Ethelyn ECustomer Reviews for U-Haul of Vestal
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people there are great to work with!
Edward WKrista was very helpful, extremely knowledgeable and very nice. Everything went smoothly...better than expected. Will definitely go back when I need a trailer again!
Joe AThe truck ran good and was in good condition, but whomever rented it last left an undesirable odor in the cab. The seat melt strap smelt like a dirty & sweaty sock left in a damp locker room.
Daniel DYou gotta have more than one person working at a time. Thankfully the worker I dealt with was excellent.
Richard WVery professional
KEITH PToo expensive. I’ve since called another company to find I would have saved over $65 if I went with them. I answered yes to above recommendation question because of convenience , however I’d warn them about the price.
Kenneth MKeep up the good work!
Richard CYes looking pick it up closer from the equipment need it
MANUEL MFriendly staff. Very efficient. Great experience overall. Thank you.
Bob SI believe the lady at the desk is named Jessica, but forgive me if I got that wrong. She was so nice and understanding, she made the entire rental process a breeze and its clear she does her job happily and extremely well. You are in great hands when you choose this Uhaul location! Thank you again team, and specifically you Jessica!
Jillian VI was happy with the overall experience. However I didn't really get the breakdown of the bill explained. When I picked it up the asked how many miles I would be traveling. I estimated 70. (Somehow 100 miles is included at no extra charge for $89. a day). I had the $19.99 a day reservation with $1.09 per mile. I drove 71 miles. When you return the equipment it's just a drop off. They do not go over your final bill. They inspect the vehicle, check the milage and gas gage when returned. (always fill it yourself before returning as they charge more if they have to fill it.) Then they send an email of the bill for your records. This bill is charged your credit card at the end of transactions. It made no sense to me. It had both the $89.00 rate and the $19.99 rate with milage. So which one did they use. They said I saved $8. and change but I didn't see where. When I broke the bill down both ways, the final bill didn't add up either way. I was no big deal. It was only $112. total but either way it was never explained or detailed on the final statement.
Darlene BAvailable all sizes of the truck.
SHARFUDDIN CVery friendly staff
Tore SI was told that the truck had three quarters of a tank of gas in a and when I got in to take the vehicle it was under 3/4 almost at a half a tank I did take a photo for a proof of said issue
Sherry SThe employee who checked us back in. Stayed late to help. She was closing up as we pulled in.
Cherie VEverything was ready for pick up, no problems. Was very helpful loading trailer on to our truck.
Michael KVehicle was ready for pickup when I arrived, and checkout was quick when I returned it. The only downside was $1.39 per mile cost which gets very expensive when you’re driving it out of town and back again.
David GIt's difficult to improve a 10 out of 10, so I won't try. The staff were courteous and very friendly, as they were 15 years ago when I availed their services from this very location! Enough said
Joseph MExcellent customer service, and the equipment is always just what it should be.
Kevin RBest place ever
Samson TThe person who took care of me did well above
Michael PThank you
Eugene SEmployee was as helpful as he could be, drop off was quick and easy
ROSEANNE WGreat customer service.
DAVID GStaff at Vestal U-Haul is very good, but the equipment is in very poor condition. Strap locks are too rusted and take a lot of time and effort.
Muhammad ZI was in a jam and Uhaul was there to rescue me! Grateful that their prices were reasonable and service was excellent! Also that I was able to return the truck and dolly even though the drop off location was closed! Smooth process, very helpful app, completely satisfied with the whole experience.
Jerry GI rent from Uhaul often, Vestal is my favorite location
Steve DKrista is great and very helpful
Anthony CThe lady who assisted me was very pleasant and helpful.
MARK LThe mileage price is absurd.
Matt Dscreen on steering wheel dash on bold for oil change is all, thats why i said no to being maintained
CHARLES VThe employee at the desk was very helpful and nice. I did not book ahead and I was still out the door in a quick, timely manner! 5 stars for the employee
SARAH AGreat people and service. Thank you 😊
THOMAS VThe reservation I made was for 10ft box truck to be picked up at 130. It had not been returned yet so I had to take one of the vans. Making twice the trips, twice the work and double the gas. DONT PUT RESERVATIONS SO CLOSE TOGETHER!!!
ANASTASIA BExcellent customer service.
John SIt was perfect
DONALD SMaybe just before the customer comes in to pick up a vehicle warm it up for them especially if they made the appointment
STANLEY LThe staff was friendly and efficient.
DONALD SGreat experience. :)
JEFFREY SIt was all very easy, and as a first-time renter, I was relieved by how easy everything was. Very friendly folks at the desk, I was in and out for pickup and drop off.
Jeff SJason did everything right... All the equipment was hooked up.Ready to go when I got there..he made it as smooth as it gets...thank you Jason
Paul lJason was wonderful.
Lisa BWanted a furniture dolly but there were none available.
Sally DThe employees were great and knowledgeable. They recommended an enclosed trailer for my move and it was excellent. I will use those from now on. Thank you.
Michael RThe truck was clean as a Uhaul usually is... I questioned the brakes, I had to push down hard to get them to stop the truck. I have driven 15ft-17ft Uhuals before from Endicott to Philly, Owego to Pittsburgh, through Pittsburgh, Pittsburgh to Owego, and lastly Virginia Beach to Owego. The brakes on truck 1029 should have be looked at. Other than that everything else was fine.
James WI always have a good experience with this location.
STEPHEN DThe staff was friendly and the pick up and drop off were easy.
MICHAEL SI rent from UHaul often. I have always had a good experience at this location.
Steve DN/A
THOMAS SThe person helping me was awesome.
JEFFREY JThe gentleman working that day was personable and helpful
STEPHEN HYour representative was very helpful and informative. We knew exactly what we were doing after he explained everything to us.
THOMAS WAddress slow leaking tires since tire pressure is improtant for cargo vans.
DANIEL MTire was low on pressure prior to pickup Pressure was added to tire Tire lost pressure on the 300 mile drive Tire should have been replaced before pickup Windshield was dirty inside making it difficult to see when driving towards sun.
Michael EJessica in Vestal did an awesome job. Very friendly and very knowledgeable. I originally went to the Binghamton location as it is closer to where I am moving. The employee there said no one had the size truck that I was looking for. He sent us to Vestal, stating they only had a smaller truck, but they had exactly what I needed.
JOHN CHave the vehicles serviced more regularly,have wheel alignments and brakes checked more often
Efstathios GVery friendly
John MEasy in/out with the rented equipment.
KEVIN R