Customer Reviews for U-Haul of West Sacramento

Rating:

5.0

Great service and quick!

Rating:

1.0

Ridiculous. Told me the location change to another city just one day before the reservation. And asked me to pay all the extra 30 miles + gas. I also need to pay extra uber. Spent extra $100 and no compensation.

Rating:

5.0

Dealing with the manager at this location is always great!

Rating:

5.0

Thank you ! You guys made my move easier.

Rating:

1.0

The pickup location was switched from around the block to a location 20 miles away with less than 24 hours notice. I understand that was a possibility listed in the fine print when I rented the uhaul, but why is the policy to let customers know within less than 24 hours of the rental? When we picked up the uhaul, they didn't pull the truck out for us and made us go find it (the employee "forgot" to pull it out). There was barely any gas in the tank. We were told the tank was 3/16 full and that we needed to return it 1/4 full and we would get a $12 refund at that time. In reality, it was 1/8 full and after putting $12 in the tank (anticipating the refund), we were not given a refund because it was not 1/4 full when we returned it. Why were we made to fill up the tank in the first place? Why is it not the company's job to make sure we have enough gas in the tank? To scam us out of $12? Truly awful experience with uhaul. I will not be using this company ever again. If you had any decency, you would try to make this right.

Rating:

5.0

Only small glitch but one phone call and problem was fixed. Small price to pay for fast service and friendly staff. I guess in business it is easy to treat the customer well when everything goes right; treating the customer wonderfully when something comes up is a better test. Highly Highly recommend this Uhaul and their friendly staff. Thank you for making my rental easy.

Rating:

3.0

Not enough employees to assist patrons

Rating:

3.0

No water only thinking about sales eervice no other service

Rating:

5.0

The lady who checked the s in was excellent. She was extremely helpful and very knowledgeable. I wish I could remember her name.

Rating:

4.0

GOod Service

Rating:

5.0

Our customer service representative, Gerry, was great. However the place I was sent to originally did not have our trailer that we wanted. It was approximately 20 miles from our house and in the opposite direction of the West Sacramento location that had our trailer.

Rating:

1.0

Staff was a bit rude and overcharged for gas even though we didn’t even use any.

Rating:

3.0

N/A

Rating:

2.0

Trucks has a lot of body damage

Rating:

5.0

Great customer service. I was able to get in and out quickly. My infromation was in the system from a prior rental reducing the time necessary to process the order.

Rating:

5.0

Lucy was amazing. You guys are lucky to have her as your employee

Rating:

5.0

Great customer service good workers

Rating:

5.0

The young man who helped me was very informative and polite. They were busy but took the time to connect the trailer to our truck and we did not feel rushed. I rent often from them and always seem to have good people working there.

Rating:

1.0

Probably worst service I have received. Their system was down but they had a backup system. Took nearly an hour to pick up the truck we had pre booked. Staff barely spoke at all, seemed so depressed and miserable, customers were all making eyes at each other. It was as if the two staff were being held against their will and forced to work there 😂 zero personality, zero conversations, zero communication, most miserable mute staff ever

Rating:

3.0

They were sympathetic but unable to credit the cost of the blankets and furniture dolly which I had ordered but were not in the truck. I went to the nearby store to get them, but by the time I returned to the storage most of the furniture had already been loaded. My recliner was damaged to the point of being useable. Not sure that the lack of blankets caused the damage. I was pretty distressed by the interactions with the woman and man on the lot in Olivehurst, my partner found them frighteningly disheveled. All together it was a challenging experience but we did get the household goods moved and returned the truck early.

Rating:

4.0

Update your software, so that both the cashier/attendant and the customer aren't waiting as long.

Rating:

5.0

Lucy was amazing. I appreciate old school customer service. Everything was explained well she was prompt and really cares. Give that young Lady a raise..

Rating:

4.0

Nothing

Rating:

5.0

Damien D is awesome.

Rating:

5.0

Great service, quick, everything I needed 10/10

Rating:

3.0

The truck itself has quite a bit of rattling and the steering had lots of play.

Rating:

5.0

Short on staff otherwise was good service

Rating:

4.0

there were hiccups with the app for diy pickip and return that caused me to need staff help - and they were efficient and friendly the truck's sliding door was difficult to get started - seemed sticky or constricted? (not had this problem before)

Rating:

5.0

Everything was great 👍

Rating:

5.0

The location is terrible as is the parking. The customer service is really great. Customer service earned the five stars. Location and parking would be two stars.

Rating:

5.0

The online rental forms need work, I completed them 2-3 times, yet some of the inputted information still did not make it to the rental office at the truck pick-up location..

Rating:

4.0

Speaking of the personnel, she wasn't particularly pleasing at her desk upon my walk-in; no smile, no greeting!

Rating:

5.0

Made the drop off experience quick and easy

Rating:

4.0

There were technical problems that kept us waiting for quite a while to complete the contract.

Rating:

2.0

I turned my rental truck at the self drop-off prior to my return time. The U-Haul app on my phone would not accept my photo download, so I had to call the customer service department to report the drop-off over the phone. I now discovered that I was charged for an additional day.

Rating:

5.0

Good people

Rating:

5.0

Very helpful!

Rating:

4.0

Could use some more help behind counter got a little busy with one person behind the counter

Rating:

5.0

The staff here is amazing, I would highly recommend this location!

Rating:

5.0

This is very clean thank you so much

Rating:

1.0

The drop off was in Lake Forest CA not Sacramento. The Service in Lake Forest was excellent. The service from the national call center and scheduling center was rude. They never informed us that the initial pick up location on L street did not have our trailer and so we had to drive 40 minutes away to Sacramento to receive a trailer. To that, I would likely not recommended U Haul in the future because the people in their National Service and Reservation Center are unaware of how last minute changes even a day after confirmation place additional pressure on customers.

Rating:

1.0

Rented a $19.99 van traveling 60 miles for ONE day. 8:30 am to 6:30pm. I was charged $167 plus $1.09 milage fee. You do the math. Does that even sound right? Not the exact math but it was outrageous. Talked to customer service and got a promissory note to straighten things out with a manager the next morning. WHY would it be that expensive when the lady CLEARLY stated it's $19.99 plus $1.09 a mile($64) before I left.

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Thanks for making my rental a breeze.

Rating:

5.0

As a business owner, when I pick up a pice of equipment I expect it to be ready to go. Being delivered a vehicle with 1/4 tank of gas is an inconvenience that I find unacceptable. Other than that, the experience was fine and I returned the truck with nearly a half a tank of fuel so the next user can actually do something before have to get fuel.

Rating:

5.0

I've had several great experiences with this location. Definitely would recommend

Rating:

3.0

El cobro es alto y el equipo te te dan está sucio El personal es amable y atento

Rating:

5.0

The staff went above and beyond to assist me. You should be very proud of your staff at the 1750 West Capitol Avenue location.

Rating:

3.0

Slooow computer system

Rating:

1.0

They take forever to help you. And when they finally got around to me, they told me they didn't have the vehicle I had reserved ,even though I had booked it on a Sunday and it was already Friday What the hell? Suddenly, a truck pulled up, and they went over to check it out, implying they were going to clean it up for me. They didn't; the back was full of clothes and a huge chunk of concrete. Such poor, atrocious service. I was stuck there for nearly 40 minutes it was unbelievable.

Rating:

4.0

This U-Haul location is wonderful at getting the customer going with the equipment, in my case and open bed trailer. My overall experience was very good both the pick up and drop off. Thank you U-Haul for your customer support!

Rating:

1.0

Tank was marker FULL when it wasn't FULL! it was close to 3/4 - I had to fill 11gallons for 90 miles - all flat highway driving. There was no way for me to fix this. I ended up paying more for the rental THAN needed! this is not good cutoemr service -disappointed

Rating:

4.0

If you send out a review questionnaire get al least the pick up and drop off locations right. This truck was returned in Arizona.

Rating:

5.0

n/a

Rating:

5.0

Made the moving process easier! Staff was friendly and helpful.

Rating:

4.0

Although I didn’t visit the facility, the staff was incredibly helpful!

Rating:

3.0

The movers were helpful.The 3 box delivery was to be 10/18 between 10 &noon. UHaul didn’t give them a big enough truck & it took until next day to deliver all3. I had to miss work for this!

Rating:

5.0

Arthur was the man. Went above and beyond. Never lost his smile through the transaxti

Rating:

5.0

Entire staff are exceptional!!! Great experience once again!!

Rating:

2.0

My UBox containers were delivered 2 1/2 hours later than I was quoted. There was no communication with me, even though I called several times throughout the day to get a more updated ETA.

Rating:

5.0

Very helpful, easy to work with and accommodating.

Rating:

4.0

Miss Grace was very helpful and friendly. The rest of the staff could use more training on customer service.