Customer Reviews for U-Haul of West Saint Petersburg

Rating:

5.0

Best Customer Service! Truck was perfect! Thank you!

Rating:

5.0

Very nice staff & well educated. Thanks.

Rating:

3.0

Lights on one side were dim and he said it was fine. Got Honked at and felt Unsafe most of drive when changing lanes. Sold be a lick to keep trailer locked to ball, bent and couldn’t even get it off when dropping off trailer. Poor quality. And it was the more expensive u haul brand

Rating:

5.0

Really nice staff. Thanks!!

Rating:

5.0

Everything went smooth. Truck was surprisingly easy to drive

Rating:

5.0

Always use this particular location because the owner is very nice as is his staff and the vehicles are spotless. He runs a great business and I use them once or twice a year. Will not rent anywhere else. Thank you.

Rating:

5.0

All good. Odd, I just drove a few miles, and put 4.5 gal in truck to fill it? Should have gone into office for my receipt.

Rating:

1.0

I never rented anything from this location

Rating:

5.0

Nothing, they did a super job, quick and easy

Rating:

5.0

The staff at Uhaul of west St Petersburg was prompt. kind and professional. I have used the before and they are my go to!! Highly recommended.

Rating:

3.0

The truck that was rented out to me felt like a death trap. The vehicle needs maintenance. The ride was very shaky. It felt as if there was a bubble on one off the tires. The engine sounded like it was running poorly. I received the vehicle in between a quarter and half a tank of gas. Before returning I put $30 dollars in the tank. And returned the vehicle with the same amount of fuel than when I got it. Yet I was charged an additional fee of $19.45. This was not my greatest experience using U-Haul.

Rating:

5.0

Great team running this location. We go out of our way to rent from them

Rating:

5.0

Everything was awesome thanks

Rating:

5.0

great people

Rating:

3.0

My last 2 rentals Lakewood Ranch & St Petersburg, I've had issues with vehicles on empty and fuel issues when returning

Rating:

5.0

I was given and brand new cargo van and the gentleman at the counter Dylan was very professional and exceptionally nic

Rating:

5.0

Very easy to work with

Rating:

5.0

This was the most efficient experience I have ever had with U-Haul. This location is very well trained and well run.

Rating:

5.0

Friendly service : )

Rating:

5.0

Staff was super friendly and professional.

Rating:

4.0

Tight. Place was packed with equipment. Need a bigger space.

Rating:

5.0

Quick, helpful service. Highly recommend!

Rating:

4.0

I answered no not as a reflection of the location. They were wonderful. I will never use hail again because your inventory algorithm blows! The last 2 times I've used haul I book a truck at a specific location. Uhaul then moves my pick up to a different location. This is TOTALLY unacceptable!!! What pisses me off the most is uhauls poor notification system. Sure you notify me of my pick up buried deep in the email. The message should highlight boldly PICK UP LOCATION CHANGE!!!! If you did thatvI would've complained ahead of time fir this BS customer treatment....you lost a customer & I'll tell this story to everyone I come in contact with contemplating a move

Rating:

5.0

Consistantly excellent staff! They are engaged and do their best to get everybody serviced and the do it with a Smile! Bravo!!

Rating:

5.0

Customer service at its best, thank you for that alone. Friendly, courteous service and the experience will surely be recommended to all I know. To boot, I left my credit card there and woke up the next day in a panic. When I arrived hoping it was there, they immediately relieved my fears by recognizing me and returning it after I had left it on the counter. Retuning the vehicle was a breeze too, again friendly and courteous service. Thank you, I will be back! Thou I hope I don’t have to move for a while-lol. Vic Lima /OCC Road House and Museum

Rating:

4.0

Thabks to the person that received the equipment, he was very friendly and quick

Rating:

5.0

The lady who handled my check in was very pleasant and a joy to deal with. I don't remember what her name was though.

Rating:

4.0

Probably not their fault but there were so many trucks/trailers there it was difficult to maneuver the parking lot. Exit was blocked.

Rating:

5.0

Great truck availability and quick service!

Rating:

5.0

These gentlemen have their act together, in and out in 5 minutes.

Rating:

5.0

Great and friendly service from everyone I interacted with. Vehicle was clean and well maintained. I would come back, and recommend to a friend.

Rating:

1.0

We picked up the truck took it to the location. Sat down and ate with the family and then ok let’s start packing the truck. Went to open it up and there was no ramp. Ran back to see if we could either move it to another day or get a refund and we’re told nope. We can’t help you. If you would have brought it back within 30 minutes we could have. But instead we will charge you $80 plus the gas. We have used U-Haul so many times before especially within the last month to move things to our new facility. But after this we will move on to other companies that work with their customers. Will never recommend anyone to use U-Haul again. You rent a truck you don’t use and you still get charged $80 for nothing.

Rating:

1.0

I never got the dollar that I paid for and now I was told I was only gonna be $132 and they’re charging me $370 which is outrageous

Rating:

5.0

Nothing

Rating:

5.0

Everything about the check-in and check out process went fine and there were no issues and it was easy. Would like to make a special note to Joe from Ocala at roadside assistance who replaced three tires on my trailer. One was flat and two were precautionary and had a huge piece of mind, knowing that I would not be stranded roadside. Joe went out of his way to include checking the air pressure in my tow vehicle to ensure that I was as safe as possible. There was nothing eventful about the U-Haul experience except for Joe from Ocala going above and beyond and making it very comfortable to rent from U-Haul again. Service like Joe provided is what will have me coming back to U-Haul and recommending their services. I can’t say enough about him.

Rating:

5.0

Easy breezy!

Rating:

4.0

THE FRONT INSIDE WINDSHIELD WAS VERY DIRTY AND MADE IT HARD TO SEE THROUGH, VERY MUCH A SAFETY ISSUE. OTHERWISE EVERYTHING ELSE OK

Rating:

5.0

Overall, the entire rental experience was smooth and easy to manage. Will definitely consider using uhaul again in the future.

Rating:

1.0

Had hitch installed and rented a 4x8 trailer, noise developed at about 200 miles into my trip, figured since this was a new install, issue was with my vehicle booked an appointment only to advised by dealership parts of the hitch system had came loose. 11/2 days delayed, and 3 hotel pre booked lost, cost of repairs and hotels over a $1000 dollars, thanks Joe @ 66th north, St. Petersburg, Florida., Needless to say I won’t be visiting this location again and will not recommend it either. Trailer it self was awesome. I have a video of the issue if anyone wants to see it….supplied by the dealership….

Rating:

5.0

What can I say about this group of professionals. OUTSTANDING!!! I have been treated very well by several members of the team. It's clear to me leadership takes great care of It's people. TY

Rating:

5.0

Seat of truck did not pull up enough for small stature woman.

Rating:

5.0

Excellent service friendly staff will definitely use this location again in the near future

Rating:

5.0

Everything was great and got in and out with my reservation

Rating:

2.0

Employees should make should trailer lights work before leaving.

Rating:

5.0

Devin was great!

Rating:

3.0

Improve? ATM, I wouldn't change a thing, everyone I dealt with was friendly, time efficient, and informative. Wish everywhere it were like this.

Rating:

4.0

Great location. Only a few pieces of feedback. I went in a few days prior to my trailer reservation to purchase boxes and asked them to pull forward the reservation from Friday morning to Thursday evening. It was pulled to Thursday morning and when I arrived it had been canceled. No notification of cancelation, but the system showed it as canceled. They were still able to provide a trailer, but if they hadn't it would not have been great. The second is when I picked up the trailer apparently I received a text message with a link to upload a picture "prior to leaving the lot". I don't check messages all the time so I didn't even see it until I got home. The workers should have told me to look out for it. Lastly I reserved a utility dolly, but was given an appliance dolly and when I asked for the right one, I was told it was the same thing. I said no its not and that I need what I reserved. No utility dollies were available so they gave me a dolly that was listed for sale. This was fine with me. An appliance dolly has smaller wheels and doesn't go down stairs as easily without a heavy load. Have the right equipment on hand when reserved.

Rating:

1.0

I rented a 26' truck about a week in advance and when I arrived to pick it up I was told that there were none available at my "preferred location" but that there were some a few miles away that I could go pickup instead. I did not want to waste the time to travel to the other location just to start the process over again. If anything, why can't you move the truck to the proper location that I booked it for? That seems like your responsibility. A representative did call me about an hour after I picked up a smaller truck to let me know that the truck I booked was not available. She told me it wasn't a big deal because the other truck was only 4 miles away but once again, if it wasn't a big deal, maybe they could move the trucks to where they are needed. The truck I received instead was smaller, but also annoyingly it was below empty with fuel so I had to go straight to a gas station to fill it up. I appreciate the $27 credit for bringing it back above a 1/4 tank but since it cost me $110 to fill up, that credit doesn't really do anything for me. I think the branch should be responsible for putting a minimal amount of gas in the trucks before they are picked up. Overall, I feel that you put all of the responsibility on the customer to make the rental work and provide no service. This was a very poor experience.

Rating:

5.0

Nothing, the two young guys yesterday we’re extremely efficient and courteous. Extremely fast pick up and drop off couldn’t be happier.

Rating:

4.0

The truck needs an alignment and possibly suspension update

Rating:

4.0

Renting a vehicle can be a hassle, you guys make it easy.

Rating:

5.0

Dylan a great job in the and from initially rentingto final drop off

Rating:

5.0

Very easy pick up and drop off, no problems.

Rating:

3.0

I realized that I requested the wrong trailer. The sales person was somewhat helpful. However, the paperwork that was required to switch units and for me to be billed correctly was not done. Thank you to your online agent that helped me over the phone and was able to get me my refund for the correct price. The agent in Barry that I called to return the trailer was very helpful as well.

Rating:

5.0

My entire experience went perfect.

Rating:

5.0

Very nice experience