Easy to access truck. Very friendly staff.
ARTURO R
Customer Reviews for US Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You guys just fine
SAMER IThis was not my location. My pick up location was at the Shell station on Sweetwater Springs Blvd. Benny helped me.
Shawna TThey charged me $23 for gas refueling that I already fueled they said it’s not enough what I put gas in the truck I filled it up at the same location I’m not going to use this location ever bunch of crooks at this location
EDISON AWas a little confused that the location was a gas station however the gentlemen that helped me was excellent. Very helpful and got me in and out in no time and knew the process well to make it a very smooth pick up. Highly recommend and I will be back soon for a car trailer in the coming weeks from this location.
ANDREW DJust be helpful
VICKI WThe people were fantastic. Helpful. Excellent
IBRAHIM WTruck was great. Seems to need an alignment or something. Since the steering wheel needed to skewed for wheels to be straight!
DALTEN NAs a long time CUSTOMER. I will be using Ryder next
JOSEPH SEverything went smooth. Great customer service. Thank you!
Jeffrey Greturn my money for the dolly I never got but paid for
COLLEEN KKeep trucks clean. Glass in particular. Customer service could use an overhaul. Your costs have tripled. I'll be using another truck service next time.
LUIS AGreat service, my reservation went smooth as could be.
Natasha BI set up the order online, and the unit was ready, and the service was courteous and carefree.
Edwin HThe manager was rude had the employee lie to me on the phone to get me to come down there then I called to return the truck a day early and I asked if there was a closer store I could drop it off at they gave me an address where I retured it to and was told to pay $50 for returning it to this store then two days later called me and said that there charged me $350 for returning it to a different store and that I can't use uhaul anymore this is a scam and I'll NEVER use uhaul again
Kenneth KGood service, much better if you reserve it a day before since employees are busy not only at haul but also at gas station.
FRANCISCO AThe Older man that works there and handled this reservation made me pay for more gas than what was recorded on the contract. I have a video of a second employee verifying that I had returned the vehicle with gas at the correct level but the man still made me pay for 2 more gallons than I left with threatening that he will charge me the full deposit if I don’t pay more. When I asked to take a picture of the gauge after refueling AGAIN to send to corporate for dispute, he refused and kept the keys so I could not photograph the new fuel level. He threatened to charge me via the system if I didn’t put more.
KYRAH BOutstanding Customer Service!!! Quality equipment!
RICHARD RI was very happy with the service I received from Dani at check in. She was extremely helpful and friendly. Upon return I was greeted by another helpful and friendly employee who made the process seamless and convenient! All in all, a great experience.
Michael bWas skeptical to pick up the truck somewhere other than an actual U-Haul business however, I was pleasantly surprised and happy with service. The young lady there knew exactly what she was doing and everything went smooth.
SHIRLEY MYou did very well
IBRAHIM OSuper-fast sign in and pickup for the trailer thank you
ROSS SWhen I reserved the U-Haul I was under the impression it would be around $500. When I got there, I was charged $920. False advertisement and terrible service from U-Haul.
Dashmond SI hope the legislation is passed that would require to be upfront that the $19 has hidden fees. The $5 safe travels feel and the $1 environmental fee. So really $25...
Kurt HThe Uhaul cabin itself was filthy with dog hair. Should have been cleaned.
Andrew VTruck was not inspected before I picked it up. I was not happy about this at all. I was approached by 2 men while at the pump before I was ready to return it. I felt rushed to retrieve my belongings out of cab.
Barbara SJay is a great guy
Ibrahim WIs very confusing
Ana BGood experience all the way around. Van was clean, ready to go. Staff helpful throughout.
sandra jManager had an attitude
Hannah SA very good drop off experience. The staff made it easy and pleasant. It was easy, friendly and timely. Overall, a very good experience at US Shell.
Dennis GThe rental van smelled horrible! I drove less than 12 miles and the total charges came in close to $60 on an advertised rate of $20 per day. The location did not allow on-site parking, but I don't remember seeing advance notice when reserving a van that my personal vehicle would be towed if parked at location. The check in and check out process was rather tedious and delayed.
Tomas Hright off the freeway. easy to find.
Joseph GThey didn't even have the truck I reserved 3 weeks in advance. Thanks a million!
koal cI had to change my reservation so I called customer service and the guy who answered was so helpful.
Tanya TClean & deodorize the vehicles . The vehicle had a very bad odor inside ! Even after driving all day with the windows down the odor never went away !
John PVery good overall.
MIKE HEasy and quick. Staff were very helpful. Return was also simple. It was convenient to fill gas up because it was at a gas station.
Alyssa WThis employees at this location made my experience simple and easy. I never felt as if I wasn't informed of my rental.
Cameron LSuper friendly and several trucks :))
Rina Vgood location go people thank you
Hani YNothing
BRYAN SIt was an overall great experience!
Kingsley OVery nice
Ibrahim WVery helpful place.
U.S. GI’m very unhappy about the monitory aspect of my experience. Online when I booked the Uhaul, I was quoted ~$50. When I picked up the vehicle, I was then quoted ~$85 because the first quote “didn’t include miles, taxes and fees”. And finally when I dropped off the vehicle, I was charged $112, more than double what I was quoted, after even bringing the uhaul back 2 hours early. To add, my pick up location changed 20 minutes before my initial appointment and the new location was way out of the way from my destination, adding extra miles I had to pay for. Not a great customer experience.
Rae MIt’s was very good
robenson sVery easy drop off. Funny location in the gas station. But very efficient
Camron HVery clean well maintained vehicle and friendly helpful service
Justin DTruck maintenance, i.e., fix gas leak before giving a patron the truck AND have dollies and equipment available like you promised in order to gain our business!!
Brian MExplain the use/hazard of the back door latch. I didn't know the large metal latch swings down hard to lock. Unfortunately, I had my thumb where it came down and it hit with such force I thought it broke my thumb. Luckily, I think it's just badly bruised.
Anselmo DSteer wheel is dangerous. Has a lot of play. I should get a discount.
Bernabe GTruck was extremely dirty smelled bad seems like they smoke weed If you need pictures I have to provide. It had trash in the back to
Abraham TThe people there were very helpful and welcoming.... Easy to work with n very friendly
Fernando MI lost my credit cars in the cab, and they immediately tracked me down to return the cards.
KENNY Svery efficient and friendly highly recommend
Tana SI originally went to Kenwood liquor store location and they were idiots! Had me running around for 1/2,hr. and they didn’t even know any procedures to rent out the truck. I finally requested to transfer to this Shell station and they were awesome!
Roland MShell personnel was very helpful and fast checkout!
Eugene FI rented a 6x12 enclosed trailer. When I picked it up, I was expected to lift the Toung. I have a bad back. One of the employees came out and helped me. So, when I returned the trailer, it was the same thing, I was expected to lift it off myself. Fortunately, the employee came out and helped. Even for the 2 of us, it was a strain. U Haul should supply some type of jack.
rusty bThe staff was extremely friendly and helpful. I rented a 5'x9' trailer, and it was my first time using any kind of trailer. They answered all of my questions and hooked up the trailer for me. I highly recommend the shell station off of Rte 94 near casa de oro.
John PNothing! When I picked up the truck everyone was inviting and informative. The gentleman even asked if I needed a Dolly or help loading. I know it was an upsell, but he was like talking to me a friend and not me a customer.
Marian WNothing Every thing was excellant.
Joseph DThe clerk at the gas station was extremely friendly and thorough. He walked me through the process of dropping off and filling up.
Luis CI went 38 miles and had to spend 32 dollars to top it off I was charged for dolly and pads and did not get them nor did I order them
Aurora GStore owner was very friendly, accommodating and knowledgeable in handling my rental. U-Haul computer interface that the store owner had to use to complete my rental was clearly inefficient and cumbersome, and slowed down the overall process.
Doug SPrompt pick up and return. Would highly recommend and will be using them again. Would discourage anyone from using Last Minute Movers. We had booked them days in advance. Come moving day, no call/no show. Had to do the move ourselves. They called and said they'd be available AFTER the truck was due to be returned. Unsatisfactory. Don't use them.
Steven WVery convienent, affordable, and easily accessible
Mariya T