We needed next day service short notice truck was available. Customer service was great!val M.
Moving Truck Rental in Spring Valley, CA at US Shell
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Spring Valley, CA 91977
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Outstanding Customer Service, no checkin and out wait time. My #1Uhaul Truck rental location. ThanksRichard R.
Another customer had to warn us about the service rep incorrectly determine the fuel level. When we picked up the truck, the fuel level was at 3/16. When we returned it, it was at about 5/16 (more that 4/16 or 1/4 of the fuel tank remaining). The rep entered 3/16, as if to say we returned it at the same amount as when we picked it up. Both she and we took pictures of the fuel gauge, showing the higher return fuel level. We tried to correct her because we believe her entering the incorrect amount was causing an improper fuel charge to appear on our Return Receipt but she had already called someone else. The other person was able to remove the charge but the incorrect return fuel level was still noted for the vehicle on our receipt. We appreciate not being charged for extra for things we do not owe, but it was inconvenient to have to go through and concerning considering another customer had to warn us about it.GIL D.
Excellent serviceDanny A.
I had a very good experience overall. The folks at Shell U-Haul from start to finish were very friendly, courteous and professional. Thanks for the opportunity to share.George G.
The truck was dirty. At least the windshield and side windows should have been cleaned. Also the truck only had seatbelts for the driver. NO SEATBELTS FOR THE TWO PASSENGERS!brian K.
My original rental was scheduled for a different location and I received a call 5 minutes prior to the pick up time to tell me that the van was unavailable. I was on the phone with 4 different people and each had a wait time of over 4 minutes. I would not use or recommend u haul after my experience.Lauren L.
Nice, friendly helpful people.jeff G.
Jay was the guy at the desk. He was incredibly rude and unwilling to work with me. There was a mileage error for some reason and he kept blaming me for the error because I didn't have a contract. Since it was a mobile app pick up, I only had the paperwork that came with the keys. He needs to be re-educated on the way uhaul works and when things don't go as planned he should be a little more willing to be helpful instead of blaming me. All was made correct once he called his supervisor, which I kept insisting he do to get the problem fixed. He was reluctant to call for whatever reason, so I kept pushing he call. That is when he called me rude and made unnecessary comments about how the people in this country are rude. I was almost in tears because of the way he treated me. It was the worst uhaul experience I have ever had and I have moved 6 times in 7 years, using uhaul as my transportation company each time. All of my interactions with uhaul employees has been very positive, except this one. This one was a nightmare especially after a long week of packing and moving.Reena N.
Our reservation pickup was changed hours before our pickup time and we had to change plans to accommodate. We were not provided the reservation guarantee and we're not compensated for the $50 guarantee to this date.David G.
The online process was was easy and the young lady who helped me at the pickup spot was very helpful and friendly... fantastic costumer service !Todd F.
The people are great.Carol R.
Thank you.Jeremy J.
I was there 20 minutes early, filled out the paper work and on the road in ten minutes. Great service at a great price. Thanks.Gary Z.
Even though the vehicle wasn't clean, the service I received was EXCELLENT, FAST, FRIENDLY, & PROFESSIONAL! i would recommend these guys in the future!CARLTON H.
That was the best customer service I have ever experienced.Raul S.
Service was amazing. Didn't take long at all to get the truck.Mark W.
The management team is horrible I really was treated rude and like I was inconveniencing them with my rental. Would not ever go back.CATHRYN F.
Confusion when we dropped off about payment. When we picked up the lady helping us was amazing... The man that hooked it to my truck qualified and nice.Sarah S.
Quick and easy pick up and drop off.BRUCE C.
Great experience ThanksJohn M.
The attendants were very cordial, helpful, and professional.Alan G.
Took forever, they didnt have the right hookup so we had to wait. Then were asked if we wanted help hooking up the trailer. Hmmmm, yes is that not your job?????Nick B.
I had a great overall experience here at this Uhaul facility. I was in contact with four different employees during my pickup and drop off days. Each employee greeted me and all were friendly. The entire process was smooth with no issues. The next time I need a rental I'll be back to this location and refer my family and friends.CHARLES T.