Customer Reviews for Udoit Keysville Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Udoit Keysville Self Storage

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James W. on

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Terrible experience. I was promised an express pick-up at Johnson Tire. Even received an email the day before with instructions on how to do the express pickup. Arrived at 7:45 a.m., and then your online service tells me that this is NOT an express location. Local owner is unavailable. Phone inbox is full. Was redirected by TruckShare to Udoit, which was supposed to open at 9:00. We waited there, and they did not show up until 9:30. Fibally got a truck at 9:45 a.m. - two hours later than promised. A MAJOR problem for a move we have been planning for weeks. I will be very reluctant to use Uhaul again.

James H. on

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Customer did not leave a comment.

amanda n. on

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James H. on

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The personnel went out of their way to assisted me in returning the truck and providing adequate storage space. Family run operation and they treat you like family. Excellent!!!

Terry D. on

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I like the facial recognition but I had trouble getting syestem to accept pictures

Roxan S. on

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Customer did not leave a comment.

SOLOMON S. on

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The person that worked there was very helpful and, accommodating.

Eric J. on

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Celena, the U-Haul representative is fantastic. She is very friendly and helpful. She has excellent Customer Service skills!

Terri P. on

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Reduce cost for car dolly. It was cost prohibitive in addition to truck rental expense and I had to find a friend available and willing the same day to drive my car to where I was relocating.

Carl M. on

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This was one of the worst rental I ever had. No one was present when I showed up. Had a 20 minute wait until I could get my equipment. The truck was not clean in the back. I requested 24 blankets, I was charged for 6 and received 4. I had to get more blankets. The straps on the car dolly were not long enough to strap my jeep down which had stock tires. I had to deflate the tires due to this. I had to have someone locate some spray lube to fix the rackets on the car dolly as they would not work due to rust. The new format of not getting a full tank of gas is crap. Not enough gas to even start a trip and not a great way to estimate the return without over filling which works to the advantage of u-haul. I would not consider u-haul again at this point.

Matthew G. on

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Great experience and excellent customer service.

Brant S. on

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LARRY A. on

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John M. on

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JOHN K. on

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Two days after storm drive was Unplowed . low trailer got stuck at curb. If someone fell u would be liable.

Wayne C. on

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Tom S. on

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Robert C H. on

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whealton a. on

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Deborah V. on

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The only thing I wish is that they would carry a few of the larger trucks.

Marcia S. on

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David H. on

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Location was closed. Would recommend a verifiable method to ensure key is received (date & time stamp)

Walker B. on

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Jane B. on

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Read above comments

Walker B. on

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Check engine light stayed on from the time we picked the truck up. When I tried to open the hood to check the oil, it fell forward because the right front hinge bolt was missing. I had to catch it to keep it from hitting the ground.

Daniel T. on

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Angela W. on

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Excellent customer service

Joel C. on

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James H. on

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Celina B. on

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