Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took a U-Haul only for 5 miles and an hour.. you guys advertising it as 19.99 and charged me 40. Agreed with the miles it should be 20 plus 5 and taxes.. what the hell is safe trip fee? And NJ security fee? Took vans from Home Depot and it is way more less expensive than U-Haul. And the service person was horrible his English is more horrible to understand.
Nothing. The service was pleasant and staff was very helpful. Thank you.
Mark keep it up the good work see you soon !!!!! For another project
Both people at Bayonne U Haul work very well together and are caring, efficient, and professional. Moving sometimes is difficult and the caring team has always eased my burdens. I have been here often and I would never go anywhere else. Best wishes for a good new year to all.
The people who work at this location are very efficient and friendly and do great work! However, the problem I have is that they do not wear masks when engaging with customers. They don't seem to wear masks at all when working which is very concerning while the spread of Covid is wreaking havoc on so many NJ families. I don't understand why they aren't protecting customers. I've seen the woman come from behind the shield and talk to a customer, who was masked, but she wasn't wearing one. She clearly does not understand how that puts the customer at great risk if she has covid but is asymptomatic. I'm so disappointed that I will not be returning to this location. This is the 3rd time I've been there in 2 months and all 3 times it was the same...even after I mentioned to the man that he should be wearing a mask when talking to me or other customers. He said he's too busy "running around" which makes no sense with regards to Covid.
The staff are just lovely people. They were very kind.
Thank you for working with us.
Pleasant establishment. Friendly staff. Will utilize them when my brother moves.
The people at this location were great made it very easy
Not a thing , you guys were great.
Good people honest professional with smiling face
Workers are very nice and helpful. Will definitely recommend to my friend nearby.
Third time renting from this location and it's the first time I didn't have a 5 star experience. The truck console was filthy inside. If you're charging customers a $150 cleaning fee I would expect that fee to be put towards proper cleaning. Employee was pretty rude when enforcing the mask protocol. I follow the protocol and have no issue with it however, why are the employees not wearing any mask at all and walking back and forth from behind the plexiglass and the customer area? Employees weren't practicing social distancing. So if the two main rules aren't being followed by employees then I don't appreciate attitude when a customer didn't immediately follow their rules. No signs are in place advising one customer in the building at a time but we were yelled at to stay outside. Also stay 6 feet away from the customer if employees refuse to wear a mask. Our masks aren't on to protect us they're on to protect you, so please do the same for us customers.
Thanks the people helped me
Nothing Joanne was excellent
Overall everything and everyone was great. I had an issue with the truck when I folded the mirror in it fell. So basically was a hassle driving around without the drivers side mirror.
Absolutely nothing. The service rep was outstanding. (Joann) But a suggestion--------Have trucks available for drop off in other locations.
Mark is amazing! Great customer services.
Truck was not available at the booked location forcing us to accept a renting from another, more expensive location.
You guys were great to deal with and nothing but accommodating thank you very much for your help with a hectic moving day.
Nothing everything was great thank you
Very professional, courteous; great customer service!
Nothing! Everything was super smooth and they gave the best customer service! So friendly and helpful!
Everyone was friendly and knowledgeable. I definitely felt welcomed. I will recommend to all friends and family.
Mark was terrific
Thank you
Nothing, everything was good.
Excellent customer service.
Great service I receive, I would definitely recommend this Uhal Bayonne Location to any of my friends. Thank you again for the excellent service
There is nothing I can recommend that would improve upon my overall experience renting a vehicle at this location. They always have the vehicle I need. Picking up and dropping off is always speedy, and both JoAnn and Mark are an absolute pleasure to deal with. I will rent a UHaul vehicle from this location only and no other.
Customer service was great. I was in and out in no time. Would highly recommend this service to everyone. I had a very good experience
Mark is excellent and professional
Renting a vehicle from this location could not be better or easier. When I arrived the truck was waiting for me. It was clean and gassed up. When I returned it they got me in and out within minutes. I will only rent from this location. The staff there is always professional, courteous, and attentive. You couldn't ask for a better experience.
Mark and Joann are extremely friendly. Professional setting
The lady that works there got a phone call while processing my paper work. She started fighting with who ever was one the phone, she then hung up on them. After that she asked me a question and when I answered she said I had an attitude started yelling then walked away. The guy working there finished my paper work with out a problem.
absolutely nothing. Joann & Mark were great! we appreciate their help. They felt our pain LOL when the truck before us was late :( Joanne & Angel Rosado
These people over there are really rude !! And they tried to scam me and charged me for missing dolly which I returned it and when I noticed the charge they acted as it's a mistake and refunded me!!!! But really this is the worst experience to deal with these people , i would never use uhaul again
Great Service
The best customer service I have ever experienced! Friendly and knowledgeable. The truck was disinfected and clean. My supplies were ready and waiting. Overall a very pleasant experience
Great job !
I got charged for gas that I paid for.
Out of all locations I rented from This location is the best one ever !!. The costumer service is beyond amazing. They treat you like family.
staff and location great.
I had an 830 reservation but they had no vans left. Ended up waiting about an hour for someone to finally return one. The woman at the desk and the man there (I assumed they were the owners) were helpful and apologetic as I could see it was not Totally their fault. Usually people in customer service have that “sorry For the inconvenience I can't help you†attitude but this was not like that! I was able to eventually get a brand new vehicle and all went well. 3 stars due to having to wait over an hour, 4 stars bc I'd really great customer service.
Wonderful experience. I had reserved a truck 1 month ago futon another U-Haul location only to be contacted 12 hours prior to pickup that no trucks were available within 50 miles! Found this location and they not only had 2 9 foot vans available but they couldn't have been nicer' more accomidating' or more professional. They will be my “go to†U-Haul dealers from now on.
They overpriced me with the rental . That make them ????.
Friendly and to the point service, very positive experience.
Customer services are great and very helpful
They are great, always a wonderful customer experience.
This is the 3rd time I've used this location in a month. Mark and Joann were so helpful and acommodated my on a short notice. I would definitely recommend using them.
love ti
Everything was great
The staff was great
They are always on point. They really try and help customers as much as they can. I would recommend anyone to go to them!!
