Great service
WAILLY R
Customer Reviews for UDrive Rent A Car Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks for help me 💐👍
MARIANO CThe owner is rude and unprofessional!!!
MICHAEL CDisappointed with Bayonne Truck Rental Experience I rented a truck from the Bayonne location and unfortunately had a frustrating experience. I wish the website had communicated more clearly in advance about key details that would have impacted my decision: 1. The site indicated I could drop off the truck at a different location, but I was told this was not allowed when I picked it up. 2. I was informed that I couldn’t return the truck after a certain time in the designated lot across the street and instead had to find street parking on Broadway—for a massive truck. I was told I’d be fully responsible for any damage or issues overnight, which added unnecessary stress. 3. I was warned I’d be charged for a quarter tank of gas if the fuel wasn’t at a specific level upon return, even if it was only slightly below the line. To top it off, the woman at the front desk was extremely unfriendly and had a negative demeanor, I said hello 3 times with no response. I was told I did not have to rent from them, which is true, but I had already hired helpers and had a scheduled pick-up time for the items I was loading, she made the whole experience feel even more unpleasant. I won’t be renting from this location again and an update on the how the different policies are handled and communicated for this location could help with the transparency and the customer service experience.
BIRMANIA ACan't Express Enough about the -Great Customer Service.....Thank you.
KEESHA NTerrific rental experience. Uhaul van best option for easy loading and parking. Helpful friendly staff. Continue to use this location’s helpful service.
SHAHALA HThe equipment was well maintained for the amount of use. The service was the best. The store employees made sure I understood everything and went out of their way to accommodate me for my drop off.
ALBERTO CFast and customer friendly
RUDYMEL CNothing to improve.
WALDEMAR SAl inicio uno piensa que es barato y luego te salen con una cantidad alta a la que uno piensa
BRUNO MA very nice experience.
TARA LThe associates who represent U-Haul, which was Joanne and Mark was very dismissive and disrespectful. I would never go back to this location. I don’t even think I’m gonna go back to U-Haul. I think I’m gonna use budget moving forward. Thank you for the unforgettable disturbing experience.
GRACE CBad, also i was charged for something i never took
GIANCARLOS MCustomer service could be friendlier. The lack of customer service skill needs to be adjusted.
FREDERICK SI receive great service and I always will recommend people to the Bayonne NJ location. Mark & Joann are the BEST they have AWESOME customer service.
ONEKIA SMore truks
IBRAHIM SFriendly & efficient
STEVEN HWe rented a car trailer and it was not at the location and we were not told that we had to pick it up at a different location why bother renting a truck in the trailer if you can't get both at the same location more information would have been better with better customer service just always a problem with the service it's not the company it's the people doing customer service
ANTONIO EThe staff was very helpful
DAVID WBayonne staff are excellent
ANTHONY EVery friendly and accommodating staff.
WEBSTER IThis U-Haul location is one of the best that I've used. Mark and JoAnn are the epitome of professionalism. They're courteous, friendly and keep the vehicles clean, ready and well-maintained. I've used them several times, give them 5-stars for service and would recommend this location to anyone looking for U-Hauls.
RENEE CGood place
JACINTO TConvenient location, easy access to UHAUL truck, efficient rental process
SHAHALA HGREAT SERVICE, FRIENDLY STAFF. ALWAYS A SMILE
LAWRENCE RThere is nothing you could do to improve the experience of renting a vehicle at this location. Vehicles are always clean and well maintained.Picking up and dropping off of the vehicle could not be any easier. And the customer service is always top notch. I ALWAYS rent at this location and never go any place else.
Lawrence JIt was a very pleasant experience
KEITH DCustomer service- we asked the clerk for details of rental…. How much gas mileage… reply … it will be on the bill we email after the job. Return vehicle yesterday… held funds still not returned… over 24 hours!!!!! Who is using my money to gain interest for a couple days????
EDNA MOverall great service
MATTHEW AGreat team at this location. Courteous, friendly, professional service every time.
RENEE CEvery good
RAFAEL CThe woman that works at this location has poor customer service skills. She refused to answer my questions. It was my first time picking up a U-Haul completely on my own and I did not know certain things. She was frustrated and yelled at me to get out when I had questions regarding my bill. I have a video of her nasty behavior. I will never go back to this location in particular: 912 Broadway in Bayonne, NJ.
JAHMILIA STener persona q hable espanol tambuien para el q no entiendo el idioma
NORMA IThe gentleman who helped us was extremely helpful. Very professional, patient, friendly and explained everything in detail. I lived on Staten Island so going to NJ was a hassle but he made it less stressful.
DEBORAH AStaff is great! Thank you uhaul!
LUCIA GI thought the gentleman working there handled it perfectly
BRADFORD WThe man in inside the store he is good man
WAEL MExelent servise
JOSE MGood service!!!!
WENDY MTrucks needs to be service and clean.
BRYANT SIf they’re walking is impaired in anyway, please assist them give them a go card to ride like in the supermarket or as I suggested earlier a floor plan showing them where their location where the location of their storage unit will be, and preferably, according to their age and walking ability, make sure they have the first floor outside that would be a great help if that was offered before anything else especially in my case and I’m sure I’m not the only Senior that’s doing business with you again thank you and I please and please, so far with what I found but I’m also hoping that you will take my information and use it valuably compared to the next customer. I thank you and God bless.
PATRICIA LEverything and everyone was great. They called a couple of days ahead of time to confirm and when the app didn’t record our additional equipment correctly they made everything correct
MICHAEL BI adored the team at this location. I would highly recommend this location. Also, I love their taste in plants.
DAVON NPeople who work there are disrespectful
ANTHONY JNothing! This U-Haul location is the best I've ever used. The customer service was amazing and so supportive.
DEBORAH AThe people running this location are good at what they do all except for customer relations. There were two employees working there. The male employee could really benefit from training in customer service, courtesy, and humility. He was fighting and aggressive with multiple clients. He appears to have an abrasive personality fueled by his ego apparently “he’s the only U-Haul in Bayonne” which he yelled at a client ahead of me who was upset because the gentleman told him there were no trucks or vans available. I think there were vehicles available but the U-Haul representative was upset that the reservation was made last minute and he prefers to hassle people that didn’t have their reservations confirmed the night before. I love U-Haul and appreciate the service the company provides but if that man was my employee I would give him some remedial training on how to provide courteous “service” to the clients not impose your will and attitude to fuel your ego
ANTHONY JNone
JOSEPH Pboth locations made me wait and no parking spaces
SHADY SGreat customer service all around.
Steve V