Always on top of your needs and requests.
JAMES F
Customer Reviews for UDrive Rent A Car Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great help really appreciate the patience and the hospitality
HYANCA RGreat service
MIGUEL AEverything was done to my satisfaction
RICHARD MAll went well. The people were very helpful and friendly.
MERQUIADES REverything was Simple Smooth and Amazing! Also very Professional and Kind.
MONA LMike makes the rental process simple and clear. Goes the extra mile to make sure everything is right. Mike is an all around great employee!
LOUIS LOn the day that I rented it was raining and the hood was dripping water from the driver side roof. Very inconvenient. And no the window or door was not open at the time
RICHARD GExcellent service
HANY NExcellent service
HANY NGreat service
WAILLY RThanks for help me 💐👍
MARIANO CThe owner is rude and unprofessional!!!
MICHAEL CDisappointed with Bayonne Truck Rental Experience I rented a truck from the Bayonne location and unfortunately had a frustrating experience. I wish the website had communicated more clearly in advance about key details that would have impacted my decision: 1. The site indicated I could drop off the truck at a different location, but I was told this was not allowed when I picked it up. 2. I was informed that I couldn’t return the truck after a certain time in the designated lot across the street and instead had to find street parking on Broadway—for a massive truck. I was told I’d be fully responsible for any damage or issues overnight, which added unnecessary stress. 3. I was warned I’d be charged for a quarter tank of gas if the fuel wasn’t at a specific level upon return, even if it was only slightly below the line. To top it off, the woman at the front desk was extremely unfriendly and had a negative demeanor, I said hello 3 times with no response. I was told I did not have to rent from them, which is true, but I had already hired helpers and had a scheduled pick-up time for the items I was loading, she made the whole experience feel even more unpleasant. I won’t be renting from this location again and an update on the how the different policies are handled and communicated for this location could help with the transparency and the customer service experience.
BIRMANIA ACan't Express Enough about the -Great Customer Service.....Thank you.
KEESHA NTerrific rental experience. Uhaul van best option for easy loading and parking. Helpful friendly staff. Continue to use this location’s helpful service.
SHAHALA HThe equipment was well maintained for the amount of use. The service was the best. The store employees made sure I understood everything and went out of their way to accommodate me for my drop off.
ALBERTO CFast and customer friendly
RUDYMEL CNothing to improve.
WALDEMAR SAl inicio uno piensa que es barato y luego te salen con una cantidad alta a la que uno piensa
BRUNO MA very nice experience.
TARA LThe associates who represent U-Haul, which was Joanne and Mark was very dismissive and disrespectful. I would never go back to this location. I don’t even think I’m gonna go back to U-Haul. I think I’m gonna use budget moving forward. Thank you for the unforgettable disturbing experience.
GRACE CBad, also i was charged for something i never took
GIANCARLOS MCustomer service could be friendlier. The lack of customer service skill needs to be adjusted.
FREDERICK SI receive great service and I always will recommend people to the Bayonne NJ location. Mark & Joann are the BEST they have AWESOME customer service.
ONEKIA SMore truks
IBRAHIM SFriendly & efficient
STEVEN HWe rented a car trailer and it was not at the location and we were not told that we had to pick it up at a different location why bother renting a truck in the trailer if you can't get both at the same location more information would have been better with better customer service just always a problem with the service it's not the company it's the people doing customer service
ANTONIO EThe staff was very helpful
DAVID WBayonne staff are excellent
ANTHONY EVery friendly and accommodating staff.
WEBSTER IThis U-Haul location is one of the best that I've used. Mark and JoAnn are the epitome of professionalism. They're courteous, friendly and keep the vehicles clean, ready and well-maintained. I've used them several times, give them 5-stars for service and would recommend this location to anyone looking for U-Hauls.
RENEE CGood place
JACINTO TConvenient location, easy access to UHAUL truck, efficient rental process
SHAHALA HGREAT SERVICE, FRIENDLY STAFF. ALWAYS A SMILE
LAWRENCE RThere is nothing you could do to improve the experience of renting a vehicle at this location. Vehicles are always clean and well maintained.Picking up and dropping off of the vehicle could not be any easier. And the customer service is always top notch. I ALWAYS rent at this location and never go any place else.
Lawrence JIt was a very pleasant experience
KEITH DCustomer service- we asked the clerk for details of rental…. How much gas mileage… reply … it will be on the bill we email after the job. Return vehicle yesterday… held funds still not returned… over 24 hours!!!!! Who is using my money to gain interest for a couple days????
EDNA MOverall great service
MATTHEW AGreat team at this location. Courteous, friendly, professional service every time.
RENEE CEvery good
RAFAEL CThe woman that works at this location has poor customer service skills. She refused to answer my questions. It was my first time picking up a U-Haul completely on my own and I did not know certain things. She was frustrated and yelled at me to get out when I had questions regarding my bill. I have a video of her nasty behavior. I will never go back to this location in particular: 912 Broadway in Bayonne, NJ.
JAHMILIA STener persona q hable espanol tambuien para el q no entiendo el idioma
NORMA IThe gentleman who helped us was extremely helpful. Very professional, patient, friendly and explained everything in detail. I lived on Staten Island so going to NJ was a hassle but he made it less stressful.
DEBORAH AStaff is great! Thank you uhaul!
LUCIA GI thought the gentleman working there handled it perfectly
BRADFORD WThe man in inside the store he is good man
WAEL MExelent servise
JOSE MGood service!!!!
WENDY MTrucks needs to be service and clean.
BRYANT S