Friendly and took care of checking the truck in for me as I was strapped for time. Excellent customer service!
ANGELA R
Customer Reviews for Ugly Duckling Antiques
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did self checkout as location was closed
RAVINDER BThe man was awesome! Very understanding and reasonable price I highly recommend you and I’ll be back soon thanks for a wonderful experience with your U-Haul company. 10 star rating
SHANECE CI was reserved at U-Haul on New Circle in Lexington Kentucky on Friday, August 29th. On Saturday, August 30 I went to go through the process of renting the truck and there wasn't any availability no trucks. I was sent to Maryland Avenue U-Haul, I had to wait until the representative Jamie appeared because the business was locked not open for proper business practices and process was unprofessional, finally truck rented. I had to call when returning truck( in Louisville Ky )because the gas was on 3/4 of a tank when I received the truck we reach Louisville Kentucky it was on 1/2 of a tank. Once I filled the truck with $15.00 of gas the gauge stated 3/4 but when I returned to the company in Louisville Ky on 3rd Street I was told it wasn't on 3/4's so there was something wrong with the gas gauge and I went back to the gas station (Kroger) and put an additional $10 in the gas tank and it still showed the gas gauge under 3/4's. I called Jamie in Lexington Kentucky to tell him the issues he argued with me stating there was nothing wrong with the gauge at this point I was frustrated and needed him to talk to the representative at the 3rd Street U-Haul regarding the gas gauge issue because they wanted me to pay additional monies that I didn't have and I had already put $25 in the gas tank due to non operational equipment. Very dissatisfied
FELICIA HContinue on meeting your trucks put more features in there for the driver other than that the experience was pleasant
Keith MThis was the easiest pick up and return I’ve ever done with a rental. The owner of the Antique Shop happened to walk up just as were poorly trying to work the lock on the mobile lock box. Perfect timing. Truck was clean and just what we needed for the day.
Sara EStore was supposed to be open until 4, but was closed and no one was there. Left truck there and did return with app. Another rental customer showed up while I was there and said this was the 4th location he had tried to return a trailer at. Location itself was fine, just no one there. Difficult to rate store properly. After hours drop off box was easy to find.
JOHN FThe gentleman were very sweet!
SAVANNAH APoor guy had an overwhelming amount of trucks being returned and very little vehicle parking.
Rebecca HThank you so much I have filled the tank
Yeabsira ANa
Martha PThe facility was closed when I dropped off the truck, but I talked with the owner on Friday, and he was extremely helpful in telling me where to put the truck and leave the keys if I got there afterhours.
ROBERT EDropped off after hours so dont really know much about it. Parking was pretty rough, their driveway was blocked by backed up uhauls
BRADLEY MHighly recommend this dealer. Very polite, knowledgeable, and eager to please.
Bobby WDrop off location was closed. No personnel on site
David PKeep up the good work
Tajuana RFix the AC in the unit we drove
TOMIS BThe only issue was with the online check in process-the site kept crashing.
Keisha WIt’s always a great experience working with Jamie!
ELIZABETH BLocation had closed so I didn’t get to meeting owner in person … very helpful over the phone!
MARTHA PMy guy Jamie got me right, thanks!
Samuel HGreat personality
MARVIN MIt's always a pleasure to work with Ugly Duckling.
Judith BCustomer service at this location is awesome!! I had difficulty with my online early morning pickup and they responded to my phone call quickly and got everything took care of. Highly recommend using this location
Matt DThe appointment setter that called me was rude and he hung up on me. I tried to explain what the dealer was telling me, but he insisted I go to a different location. I ended up with multiple orders in your system. The gentleman at ugly duckling got all of it corrected and I was able to go on my way. Thanks Ugly Duckling
Janet GThis is the second time we’ve used Ugly Duckling Antiques for a UHaul rental and the owner was terrific both times. Friendly and helpful and got us on our way quickly with a clean reliable rental truck!
Diane DJamie is accommodating and easy to work with!
Julie GI don’t make recommendations people can do their own work
KEVIN SMake sure the items your requested like a dolly etc.
JACKIE BJamie was superb and fun to deal with. Very personable. No improvements necessary.
DAVID MLove yall. Good job.
KAYLA RThe gentleman was very nice friendly was very outgoing to make me fill I was someone that I had known my whole life
Sonia LKey was not in box when we arrived at our pickup time. Was told to come back 2 hours later. Still no key. Waited another 10 minutes for owner to arrive.
Beth CExcellent location and outstanding service by the owner Jamie!!
Timothy MJamie Bates is awesome.
Jarrett CDriveway for very tight for and no easy area to drop trailer after hours.
JARED FHorrible pick up, place was supposed to be open until 4, was closed at 3. Had to call uhaul for help which was also terrible! Never would I rent from this place again! Took over an hour standing in the cold to get a dirty truck. The back was filled with mud!
Amy CJamie was super helpful, kind and courteous!
NATALIE WI called the number several times as instructed on the drop off location papers. Nobody answered. It was closed when I arrived.
amanda gSomeone was there when I dropped off the U-Haul but it seems to be a hit and miss since huI did go back and the shop was closed and there were other clients trying to get a hold of someone to take one of the small trailers hookups
Olga PEverything Was perfect?
ALBERT CEverything was just fine. Thank you.
MARTHA HArrived about 2-3 in afternoon and place was closed.
DONALD VI love working with this provider, great service and simple process
Ken Minteresting location I wasn't informed ahead of time that when I arrived I had to call and wait for someone to arrive.
STEFAN HMy A/C didn’t work most of the trip
Darian PThe app would not allow me to use my rear camera to take photos - only the "selfie" camera - and thus, the drivers license photos were repeatedly rejected for being out of focus. Customer service was helpful, but could not correct the issue with the app. The truck was excellent, and the actual pickup/ dropoff process was smooth.
Jeremy WFriendly service, excellent customer service.
Evelyn CThis place is a complete joke!!!!!!!!!! ZERO place for parking and I mean ZERO.
ADAM RJamie was a great help after I had trouble with the app.
WILLIAM HExplain how I didn't go anywhere just in Lexington and I owe for 124.00 that makes no sense to me
KATRINA CJamie Ugly Duckling in Lexington erroneously billed extra mileage for the rental. We incurred 132 miles, and he incorrectly stated it was 201. The truck had sensor issues, and the check engine light was on the entire time. We advised him of that before driving away, and he said it was fine. The error is resulting in $54.51 in overbilling. I will escalate within uHaul until this is resolved, and sent an email yesterday describing the issue to 773003_AFM. I would like someone to email with with a resolution.
Timothy IAll was well. The owner of ugly Duckling ( rental company) kept me in touch. And was real great to work with.
JOHN DNothing This location representative bent over backwards to give us great service! Highly recommend!
Catherine THard to park, very dirty area. Was late so no staff available.
Gregory RThe location I rented from was great! This has to do with your scheduling software/policies overall on the U-Haul app/website. I was unable to rent from the location closest to my home so I was referred/forwarded to Versailles, KY location about 15 miles from me. I drove to that location for my supposedly guaranteed reservation and there was not a vehicle available to rent. The previous renter had not returned it on time and would not take your representatives phone calls. This was extremely aggravating and a waste of my time. This is how I ended back in Lexington at The Ugly Duckling location. Upon arrival another potential customer was in there and he had already been to the Nicholasville, KY location and they didn’t have anything available! Quit overbooking and if you don’t have anything available and why isn’t that communicated to the potential customer? I wasted a lot of time scrambling around trying to get a rental and it all could have been avoided if your computer programs/software was updated.
Maeondus GAbsolutely love this location, I've used The ugly duckling store before for U-Haul, they are always so fun to talk to, and a unique establishment. Would highly recommend this location
gale SThe only issue I had was when I received the truck it had 3/4 tank of gas. When I returned the truck I filled it to over 3/4 tank. When I received my final bill, I was charged $19 for 4 gallons of gas. That is just wrong! I left the truck with more gas than I when I picked it up and still get charged for gas. Not happy about this. Will be looking for another source for truck rental.
Eduardo FVery nice kind an very respectful. Much appreciated
Pamela B