Customer Reviews for U-Haul 24/7 Storage at University of Florida

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul 24/7 Storage at University of Florida

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jina F. on

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No improvement needed. It was an excellent experience from start to finish.

ranisha G. on

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Customer did not leave a comment.

Shauna B. on

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The truck written on my contract was not the truck I received. Because of this, I was charged over $5,000 because it said I went over 10,000 miles and the odometer reading was incorrect. After multiple phone calls, this issue was resolved and I was not charged. However, it was a hassle and stressful. Make sure you take a picture of your odometer before you start driving your rental and after you drop it off!

Thomas A. on

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Very nice facility.

SHENIKA M. on

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Thanks for the service needed it most to storage some items I couldn’t store at home and Thank you

Curtis S. on

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Customer did not leave a comment.

Kristi J. on

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I think the 24/7 checkin process should be a little more clearer with the direction

GERALD L. on

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Good location close to U of Florida!

Natasha O. on

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Customer did not leave a comment.

candy e. on

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wonderful customer service and very supportive during a difficult transition.

Mark B. on

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Excellent service and newer truck

Amber G. on

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cindy P. on

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Check with other dealers to check the cost ??

amiee m. on

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The unit was not clean. Had some sort of residue on the floor. The top was open, which could allow rodents and roaches in. They changed their hours in the middle of my stay. From 8am-10pm to 9am-5pm

Robert J. on

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Took over an hour to rent the storage unit-computer issues. Upon move out there was 2 weeks min left-no refund given by facility and the rep did not know this-I had to call back-20+mins call time.

Brian K. on

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This place is crazy busy great but over worked staff

Roberto F. on

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Ellen C. on

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Gentleman in office was very nice and professional. Like the security with gate and card

Gabriel S. on

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Great people and efficient service. Checking in and out was easy.

Catherine H. on

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We only had stuff in our storage unit for 2 weeks and several of our boxes and furniture had roaches in them when we moved them out. They need to take care of their bug problem. Expensive too.

amanda G. on

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Uhaul never informed me that they changed my location until i showed up to the pick up location and the man at the desk told me. Then i get to the new location and they are CLOSED. I spent 45 mins on the phone getting transferred 3 times until someone would help me and then Uhaul changed my pick up time to 2 1/2 hours later than i needed it. Not to mention when i tried to return the truck the mobile check in didn't work AGAIN and i had to call the next morning to not get charged a late fee. This was the worst customer service experience i have ever had with Uhaul.

alex p. on

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Great!

GAYLE L. on

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Took me 4 days to get a response to my calls. Was promised call backs at 3 or 4 different different times before I ever got a response from someone that could actually help me. Worst customer service

sarah G. on

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Charles S. on

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Carole E. on

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convenient and quick service.

Eaven H. on

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Stephanie L. on

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24/7 process took close to 2 hours. U Haul customer service hold time was 20 minutes which lead to 4 line transfers and no answers. Finally connected to local employee who delivered key. We arrived at 8:35 for 9 am reservation and left with the truck close to 10:30. Terrible experience.

Jada P. on

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The key was not accessible

Carlos D. on

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Have more representatives on Saturday. The one on saturday was exceptional but some costumers get aggressive on the phone or at the store if they are not the first to serve. Again you have a great employee

kristen D. on

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The personnel was so kind and helpful! She has the kindest smile and warmest demeanor.

MIKE O. on

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All was good.

Emmanuel A. on

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ROGER M. on

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kenneth b. on

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Some items were pretty hard to get in my storage room low ceiling height made it very hard to stand and put threw door

Brenda O. on

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This facility needs a lot of work!! The day I removed my belongings I was locked in behind the gate and had no way of getting out. They should check the grounds and make sure everyone it out!

Robert J. on

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Had to wait an hour to get access to the storage unit that I had previously reserved. Computer problem i was told. Staff was nice but should not have had a delay like this.

JANET G. on

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Everything was excellent. Great place.

Kathleen M. on

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The staff were very helpful and even stayed a little late to assist us in renting the unit. I am very please with the experience.

linda c. on

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Ms.cindy was awesome. The unit was good all small unit are up stairs wish it was some down stairs.but over all we enjoyed our visit and customer service was great.

Sheri D. on

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The price was way above comparable units, but I didn't research your prices. Bugs were in my things when I picked them up & had to be treated before I could bring it in my house.

Richard O. on

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The employee was extremely nice and helped us!

ROBERT E. B. on

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Great

LUKE J. on

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Rarely do I submit reviews for anything, but my experience has been superb. Donna treated us like family. Everyone was courteous, helpful, professional and kind. You went beyond expectations.Thank u

Gale S. on

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I don't Know His Name But The Tall African American Male Was Excellent He Was There Yesterday(Sunday)2-10-2019. Very Professional And Just A Nice Guy. Thank You For Him.

DAVID H. on

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The staff was very helpful. Couldn’t have asked for a better experience.

Megan H. on

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This facility is filled with rodents and roaches. I have never had roaches before, and every single box we moved out of there was completely infested with roaches and covered in mouse poop. DISGUSTING

shanite r. on

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I like her she was and is a sweetheart

NOEL N. on

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I was sent there by the 27th/Pine OCALA branch at 5:30 at night and on the way Google maps said the location was CLOSED.had to reroute back to Ocala and lady at the uhaul at 505 SW 17th St, fixed all

Susan D. on

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Sean was far beyond helpful, polite, reapectdul of my stress level, offered suggestions. He is an amazing young man and you should be happy to have him on your team.

Larry P. on

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Great storage unit inside and clean

TONIA D P. on

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This is an amazing place

SAM J. on

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Unprofessional, unethical, and illegal activity! The company sold off protected health, personal, legal documents, tenant information, and much much more! Shameful activity!

Kathleen M. on

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Every thing went well in a very stressful situation for our family.

ANNE L. on

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Cindy is very helpful.

karla o. on

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First time using this service and I was very pleased with the service, friendly staff. I will definitely recommend. One little thing, address needs to be listed, it will make it easier to find.

dennis h. on

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Got everything done super fast. No problems or worries

PATRICIA B. on

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I want to say thank you to Cindy. She was extremely helpful and very friendly. She was always positive and upbeat. I will definitely use this storage for future needs. Happy for the improvements!

RINALDO S. on

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Storages are old and need renovation.

clint a. on

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The staff was awesome. Super great guy. But the facility it self was a joke. Storage had a house door instead of garage door. Couldn't get stuff through door.

STEFAN A. on

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I was pleasantly surprised at the ease of checking out of my storage unit, and the no hassle method of doing so. Thank you again for your courtesies.

PAULA F. on

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The facility was above average. I would have liked to see the hours a little longer on the weekend, we had to rush getting our last load out.

BRITTANY W. on

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We will no doubt be back next year if she moves again :) Thanks.

MENDEL S. on

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I didn't appreciate the treatment I got from employees and upper management when I had issues with my unit and Uhaul seems to excel with their lack of communication and courtesy for their customers.

Cathy S. on

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Service rep was great; personable and efficient--facility was pretty bad. Outside: LOTS of rat traps, inside: strongly smelled of mildew, hollow wood door, flimsy latch, 1light...couldnt stay, sorry

Tom H. on

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the new carts are a plus!

PATRICK W. on

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Amazing, reliable, friendly... truly wonderful.

Diba M. on

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Shaun Davidson at the main office was SUPER helpful. He accommodated some unusual requests I had... for example, I returned the tow one day and then the truck a week later. He accommodated in between.