Customer Reviews for U-Haul 24/7 Storage at University of Florida
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

367 reviews

4101 SW 13th St   Gainesville, FL 32608

(352) 327-3939

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(352) 327-3939

4101 SW 13th St
Gainesville, FL 32608

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Maria R.  |  Overall Experience 
Rating:
3.0

Need better help that actually provides customer service

Erica M. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maria A.  |  Overall Experience 
Rating:
1.0

Inform me my one way truck was upgraded to round trip before I start packing it and traveling.

Jakob S. 
Rating:
2.0

The truck leaked and ruined several hundred dollars in books. Our storage unit was locked and we could not access it when we went to move in. We were moved to another unit which was not air conditioned. We ended up getting charged for a larger unit than we needed for 3 months because that was all that was available when we couldn’t get into the original one but. Garion was very pleasant and tried hard to accommodate us- I have no complaints about him or his staff.

Diane P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jeffery K.  |  Overall Experience 
Rating:
1.0

It was a struggle to even find a storage unit. We had to buy one that was 2x or 3x larger than we needed. When we first arrived to the unit, the entrance gate was open and out of service. The facility wasn't secure, but our unit had a lock on it. We went to the office during office hours and no one was there. It looked completely abandoned. We called with no response. We had to wait until the next day to access our storage unit. We had to call a different location to figure out how to get into our locker. Luckily, we were using our own trailer and not a rental. We would have had to pay for another day of rental fees because Uhaul screwed us by renting a unit we couldn't access and weren't in office or reachable during advertised hours. We never got a response from the storage unit managers. They were never in office during hours and never answered calls. Our entire experience with Uhaul was a fight and struggle to find information and fix the issues caused by Uhaul associates. When we tried to cancel our storage unit rental, no one at the desk knew how to do it. They took my info and said the manager would cancel it for us. It did not get canceled and I was charged for another month. I made FOUR calls before it was fixed.

Rebekah L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alireza A.  |  Online Move In 
Rating:
2.0

The moving trucks need to be cleaned more thoroughly before rental.

Christopher W. 
Rating:
2.0

Through guest feedback, I believe all businesses can improve revenue and guest satisfaction. So, here is an opportunity for you to learn and don't worry, I am not going to blast Social Media like our young adults do. Positive: I was not expecting 1 month free rental. Due to various things, I could not load my items in Sarasota so you were kind to reschedule storage for next day. Location was convenient and away from congestion that GNV faces daily. Negative: There was no one to answer my 2 calls on original scheduled reservation between 1p & 4p. Goal was to notify and move the move-in date 24 hrs later. When I got to GNV around 5.30p, office was closed but I was given an access code so was able to get in however, I did not know where unit 210. Laborer waited 30 minutes while I tried to solve the problem. Call to corporate directed me to N. Main St location so went over there to unload. I was turned back and told there were no storage unit at that location so had to come back to 4101 SW 13th. I had to call corporate and bounced between different department to finally obtain a map of units. At this moment, it's been an hour and clock is ticking on 2 hr reservation I made for Movers. I was told that Lock will be inside the unit but it wasn't there so had to run to nearest store to buy one. Unfinished walls, no lights working inside storage unit, unclean unit and I found black togo box for food inside which may be left several days ago and leftovers were rotting. After long day, I was tired to make another call so unloaded my materials and left. Movers went into overtime by 23 minutes. Now, only thing I am requesting is an additional month complimentary and we'll call it even. Contact me at 850-766-5808 if you have any questions. Thank you for listening to me and Happy Thanksgiving. -Rick Patel (Nov 25, 2021 8.24a)

Rakesh P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael u.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR B.  |  First Impressions 
Rating:
4.0

These vehicles need cruise control.

Chad A. 
Rating:
4.0

Customer did not leave a comment.

Teresa L. 
Rating:
1.0

Terrible experience (and I'm a long-time Uhaul customer)!!! Did the remote/phone pick-up for the first time. The first truck offered wasn't even on the lot. Found the second and did the whole process until the code for the key lock was provided, but it wouldn't open! A Uhaul representative came out and couldn't get the key out saying the box was broken. She gave keys for yet another truck! But now it was showing that I had 2 trucks. She tried helping me by calling her managers, but the whole process ended up taking approximately 1 and a half hours and my wife and 2-year-old daughter were outside waiting the entire time! And we were late to empty out our storage unit. At the end I still had 2 trucks appearing on my Uhaul account. The ENTIRE pickup was a total mess and I'm completely dissatisfied with the outcome. Also the truck was very dirty outside and with some sand in the cabin. Terrible experience!!!!

Leandro H. 
Rating:
5.0

the person who helps you at the office is matter, and I had the best one. She walked me through the process step by step. Thank you very much.

Pornprom M. 
Rating:
1.0

My funiture was destroyed due to roaches I didn’t have roaches when I moved there roaches was everywhere

Leigh D.  |  Overall Experience 
Rating:
4.0

Truck had a hole in side not patched properly and poured water. 1st truck offered had bald tires. Replacement truck started sputtering the last 4h of our trip.

Leonard H. 
Rating:
5.0

Customer did not leave a comment.

Wanda A. 
Rating:
5.0

FYI one of the rear tires blew out. Cut short the return trip. Thank goodness there two on each side. It was on I-75. But the folks running the place did a good job.

Jerrold F. 
Rating:
2.0

Old location with rat droppings around the storage door opened up and there is a trap box in my storage room. Hope we will not need to be there more than a couple months. Hopefully the rats will not destroy my belongings we left there.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Aarika D. 
Rating:
1.0

I got to the pick up location and the office was closed. Sign on the door said to go to a different location. So I drove to the other location to get the keys and they did not have them. Then I was told to drive back to the original location to get my keys that someone would be there. Wasted 45 min of my day and 25 min of driving to different locations just to get keys.

Bradley P. 
Rating:
3.0

Saw quite a few roaches inside, but it’s Florida that’s life. Very convenient office hours until 8 we were in a bind. Very happy with the free month with moving contract

Joseph M.  |  First Impressions 
Rating:
1.0

If a Uhaul store is undergoing renovations, it needs to be closed down and the customers need to be notified BEFORE they make reservations at that site. Took me longer to get the Uhaul than it did to actually move my belongings.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Ana A. 
Rating:
1.0

Had to wait awkwardly for 15 mins for the rep to get put of the bathroom (other guy didn't know anything about storage units). My reservation for a unit was canceled without notice. I went to 2 different sites to find it and called 4 people until I was finally told it was canceled. Had to rent a unit 3x as big for $100 more because it was all that was left. Got to unit during office hours to find it locked and noone in the office to assist. Had to call 2 people to find out the guy wasn't available and we would have to drive back the next day. No one told us this and we wasted hours during this entire ordeal. The security gate to the storage units is also broken and wide open. So anyone who can wander in break into units. I never want to deal with Uhaul again. Everything about it was frustrating. Storage, picking up truck and trailer, and dropping off too. HUGE waste of time running to different locations because no one was communicating.

Rebekah L.  |  First Impressions 
Rating:
2.0

I have one phone number, as do most people. Requiring an "alternate phone number" is anachronistic. Further more, I live alone. Requiring me to provide personal information about someone else is not necessary and invasive. Also, on the website it was not indicated that the storage facility is five miles away from the facility where I made the reservation. Very inconvenient. Also, the door at the site remains open for 5 seconds, maybe less, which means that when I get the items I am storing I have to gather them from the truck then free up a hand to swipe the access pad, place an item in the doorway while I gather up the items I put down. You could at least give me two minutes! None of this was convenient at all. Matter of fact it was a very frustrating end to a long and difficult moving day.

James L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa B.  |  Online Move In 
Rating:
4.0

Lot was very congested with trucks. Busy intersection. Access to lot was difficult.

Angelo F. 
Rating:
5.0

Customer did not leave a comment.

KENNARD W.  |  First Impressions 
Rating:
1.0

Do not reserve with the location on 13th St. no one works there, and when I showed up at my reservation time my truck wasn't there either. A paper sign on the door sent me to another location where I waited for over an hour in line because only one employee knew how to use the computer and even then he kept walking away. If you're working with a deadline make sure you get there at least an hour early. They also took an hour off of my allotted reservation time because I was late to getting it. Which again is because the truck wasn't there and I had to wait in a line. These people are completely incompetent and have the nerve to complain to customers about other impatient customers. Super unprofessional outfit altogether. Would not recommend. Just spend the extra money and have someone else move your stuff.

Ross L. 
Rating:
2.0

No actual employees on site, everything done through abysmal, non-functional app. Took an hour to pick up the vehicle having to call their (also non-functional) customer service center. Truck was in decent shape at least but the level of hassle was completely unacceptable.

Judson S. 
Rating:
1.0

Place dirty and looks like it’s falling apart. I was told a climate control but then was told it was only no climate. Has to go to a separate place to sign and guy was very slow and nonchalant. Was not told about having to go to another place and had already arrived with my uhaul. When I went back to other place to return the uhaul I couldn’t find anyone to instruct me on how to drop it off. Many employees walked by me but didn’t even acknowledge me.

JAMIE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jatoria B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nielsen F. 
Rating:
4.0

More information ahead of time on exactly what the steps are for a remote rental would be helpful.

Jan W. 
Rating:
1.0

I followed all instructions and your system would NOT give me the key code to get my truck key. Luckily there was someone there. It took over 45 minutes to get the key. Won't rent from a 24/7 location again!!!!!

Ralph C. 
Rating:
2.0

I have requested for 1/2 furniture pads and none were present inside the truck. In the end, I was charged for the rental pads and reported it but nothing was done to correct the issue. Disappointed!

Rodolfo A. 
Rating:
3.0

This comment is for the 24-7 truck share tool. My reservation was for 12pm but somehow was recorded for 11am. When I showed up at 12:10pm I could not pickup my truck…the app removes the ability to pick it up after a certain period of time (1 hour?) I wasted 25 minutes attempting to log into app over and over again, the calling the local dealer and after a long hold just being transferred to a National person who could actually help me. She had to reset my reservation. Kudos to LaToya, but thumbs down to the software used for 24/7 truck share and to the local dealer who isn't of much use in pinch.

Casey W. 
Rating:
5.0

Micheal at the UF location helped me register and create a contract. It was efficient and very professional. 5 stars.

WESLEY P. 
Rating:
1.0

The storage space I rented was a 10x30x9 but when I got there they did not have that storage. I had to rent two 10x12x9. Now I’m paying more and don’t have enough space. I’m going to have to rent a third storage. I’m not happy and will be calling corporate. I also wanted a unit that was outside so I could just pull up to it. The ones I got are inside and the building smells like pee and stinks really bad. The rent is expensive for what you get. I’m not worried that all my belongings are going to absorb the smell. This is the worst experience. Unfortunately what choice do I have. I am moving 1700 miles across the country and have to store my belongings until my house is ready. I would never recommend Uhaul storage to anyone.

Kasey C.  |  First Impressions 
Rating:
1.0

First off, there were 0 employees at this location. This review is unrelated to the quality of Uhaul employees' work. Terrible service for a terrible price. For future customers, know that Uhaul will keep you waiting for no reason at all, and there will be no recourse for whether or not uhaul allows you to use the rental you've paid for. Reserve for a long period of time since Uhaul will eat up at least 1 hour of your reservation just in checking out and returning the equipment.

Brian R. 
Rating:
1.0

why didn't tell me ahead you need TWO additional contacts? why need 3 people, driver+2 additional contact, to call? the truck only has 2 seat why needs to call 3 people to contact??why? why call 3 people to approve? too stupid, nobody help, I just waste half hour waiting there for the system to approved. too slow! bad experience!

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Miguel A.  |  First Impressions 
Rating:
1.0

Vehicle broke down. Cost me a job and my reputation. Uhaul assured me a FULL REFUND but still charged me, with extra fees for not returning items included with rental.

Robert S. 
Rating:
1.0

The mobile pickup and drop-off process was a complete failure. There were website issues uploading required photos, and was one of the most frustrating experiences only saved by your customer service representative, Jessica Angle, who was professional and compassionate. She was the only saving grace in the process. Overall, this mobile process should either be significantly modified or abandoned altogether, as it is currently the single best advertisement for Penske.

Jeffrey L. 
Rating:
3.0

The online system crashed and took 45 minutes to allow me to pick up the keys. With no way to contact customer service or an alternate means of getting the keys. Will never do the 24/7 pick up again

Rachel H. 
Rating:
3.0

The contactless check in was cumbersome and laborious even for someone well versed in technology. Recommend an easier way for this to happen

mitchell G. 
Rating:
5.0

Customer did not leave a comment.

Abigail C. 
Rating:
5.0

It was a great experience overall I spoke with a member of your staff Chelsea she was great as well excellent overall experience

Siegmar G. 
Rating:
1.0

Nobody there to help; truck would not start--finally got somebody to drop off a truck; nobody to help when app didn't work to check-in; spent over an hour on hold with various U-Haul numbers to get help---huge waste of time to use the 24/7 option. However, once I got through to a person they were courteous and did finally resolve the problem. But, again, there shouldn't have been the problems to start with or ridiculous hold times. Frankly, you should give me my money back.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

Tera T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

GRENEISHA D. 
Rating:
3.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

james F. 
Rating:
5.0

Very professional staff. Great drop off service!

BRIAN T. 
Rating:
5.0

The only thing about this whole “ moving” process/experience that didn’t totally suck and a total nightmare was my experience with uhaul storage in Gainesville Fl. No one bugged us as we worked our butts off in the coldest two days of the year since 1996? Which btw we worked through the night only stopping a few hours each night to crash . I’ve had worse nights sleep at the holiday inn so yeah thanks uhaul storage @ UF y’all don’t suck in fact YALL ROCK ! Recommend you 100% to anyone anytime. Sincerely, Mitzi H. Happy uhaul customer #1000001.

Donald M.  |  Online Move In 
Rating:
5.0

KEEP UP THE GOOD WORK..... WHAT MORE CAN I SAY.....

Dexter H.  |  First Impressions 
Rating:
5.0

Excellent customer service at this location!

JAMES CLARK W. 
Rating:
2.0

When we received the truck it was dead. We didn't finish the check in because we couldn't confirm mileage or gas. But the app proceeded to accept the truck anyways without us clicking anything. We had to wait an hour and a half to get roadside assistance out there to start the truck. The employee who set up the truck, had left the keys in the ignition on acc. Thats why the truck was dead.

Estuardo C. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE A. 
Rating:
3.0

There needs to be a more secure way of locking the inside storage units as anyone who has access to the inside units can easily use a Phillips screwdriver and easily remove any style lock that is used to lock your unit. Also cracks in the flooring in units & also in one of my units, I rented 2 units you could easily see space into the the unit on the other side along the vertical wall. The employee, Michael was very professional & helpful & very efficient & kind. Kudos 👍🏻 & 5 stars to Michael ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ He deserves a raise.

ELIZABETH M. 
Rating:
5.0

The mobile check-in was a hassle. Too many steps to rent the van and do I get mobile made it more complicated. It took almost an hour to even rent the van once we got to the location. I do not recommend mobile pick up in the future.

Donnie W. 
Rating:
5.0

Customer did not leave a comment.

ECSTACYA P. 
Rating:
3.0

Customer did not leave a comment.

FRANK K. 
Rating:
5.0

The employee went beyond what is required, Thanks

JACQUES R. 
Rating:
5.0

Very quick and easy drop-off, which is just what I needed after a long day of moving!

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Anquette M. 
Rating:
5.0

Customer did not leave a comment.

Ruben M. 
Rating:
4.0

Customer did not leave a comment.

Crystal L. 
Rating:
3.0

This was an unmonitored dropoff. I did not interact with staff at this location

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

austin T.  |  First Impressions 
Rating:
5.0

The inside cab was clean on passenger side bit not driver's side. Other than that, rental process and truck was satisfactory. Thank you

Brenda B. 
Rating:
4.0

Only issue was we received the incorrect key, but that was an easy fix! Thanks again for the help and Kali was wonderful when we returned the truck!

Carolyn W. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
5.0

Customer did not leave a comment.

NATASHA M. 
Rating:
5.0

Customer did not leave a comment.

robert T. 
Rating:
3.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Please accept indian driving license

ARIHANT S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

RENE A. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA K. 
Rating:
5.0

We did 24/7 and it was very easy

Stephanie D. 
Rating:
4.0

Dropping off was a much improved experience over picking up. the associate was professional, friendly, and efficient.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Thankfully this location was completely different from my pick-up location. This lady was very friendly and helpful.

Ronald W. 
Rating:
4.0

Customer did not leave a comment.

Carla S. 
Rating:
4.0

Customer did not leave a comment.

Miroslaw B. 
Rating:
1.0

I made a reservation weeks ago online- no where online did it say Gainesville wasn't multiple day rentals. I was advised by another Gainesville location to call the Main Street location. I politely asked the employee over the phone for accommodations, before I could even finish my sentence I was RUDELY cut off. I asked to speak to someone else and was informed I was already speaking to the manager. The manager at Main Street uhaul should be fired, even under stress you should be Er twat a customer the way I was treated, she was incredibly rude and could care less about the individuals sge encounters, it was clear she couldn't be bothered.

meghan G. 
Rating:
5.0

My husband dropped the truck and we had no issues.

TOM L. 
Rating:
5.0

Customer did not leave a comment.

Mario C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Tevis J. 
Rating:
5.0

The representative that helped me was so awesome! She is a very hard worker there. I have to drive by there daily on my way to work and she is always cleaning the trucks. That is why I went to this location because with the pandemic I wanted to make sure I was driving a clean truck. Thank you for following all the guidelines for keeping things so clean and safe! It means a lot during this time.

Cynthia A. 
Rating:
2.0

Was charged for 10 furniture blankets when I only received 6. The lady at the desk said she would make sure I didn't get charged but I got charged anyways! Can't run a business ripping people off.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Alexis V. 
Rating:
5.0

Customer did not leave a comment.

Hayley C. 
Rating:
5.0

Customer did not leave a comment.

LULA S. 
Rating:
3.0

I was charged for thing that I DID NOT GET. The millage on the vehicle was in correct. not impressed.

Brenda N. 
Rating:
1.0

Unexplainable charges a week after rental. Horrible customer service!

Lorenzo H. 
Rating:
5.0

Your staff was very helpful an d provided great service.

Linda V. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Aroa O. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Customer did not leave a comment.

Kayla S. 
Rating:
3.0

it was just ok

Bill B. 
Rating:
1.0

Booked online and then when I get there to pick it up and pay, I find out at that point that I can't use my bank to pay because I use chime. I ended up getting the uhaul 2 hours later than I should have all because it's listed nowhere on the site that you can't use prepaid banks. We ended up having to extend the reservation and pay a ton extra because of it. You guys did nothing but rob me.

Samantha P. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Great vehicle. The only issue was the windshield was covered in live bugs and insects and had to be cleaned by us to be able to see safely

Brian D. 
Rating:
1.0

The truck was clean, but there were a lot of spider webs in the door and cup holders. Please make sure the trucks are cleaned thoroughly.

Mega S. 
Rating:
4.0

The mobile checkin did not work.

Nicola M. 
Rating:
5.0

Customer did not leave a comment.

Olivia L. 
No reviews have been submitted for this location.

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