U-Haul at Shadow Mountain

3908 reviews

16226 N 32nd St   Phoenix, AZ 85032

(602) 992-0051

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(602) 992-0051

16226 N 32nd St
Phoenix, AZ 85032

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Awesome experience!!!

JASON J. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

This particular store is the best! Highly recommended

JOSEPH B. 
Rating:
5.0

Staff was extremely helpful. !!

GREGORY S. 
Rating:
5.0

Check in employee was very friendly and good at his job

Bob A. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Nothing victor was great and attentive easy process. Thank you for making it simple.

OMAR V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

This is the type of place I was expecting

Daniel M. 
Rating:
5.0

Great team. Helped me out.

ADRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

Customer did not leave a comment.

tom L. 
Rating:
5.0

Great costumer service

RAMON G. 
Rating:
5.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Dropping off the trailer was so easy that I felt I was missing something! Lol!! I pulled up, they disconnected it and made sure everything was okay, and I drove off. So convenient and thoughtful because after a 30 hour drive, I was exhausted!! The black woman at this location was amazing and we had great conversation! They are lucky to have her!! Yes, I'm black too in case you're wondering. 😊

KIANA M. 
Rating:
4.0

Customer did not leave a comment.

Chase L. 
Rating:
4.0

Your team at this location are on TOP of it. Even knew who I was with a first name greetin when dropping off the Transport.

Bob B. 
Rating:
2.0

Received incorrect truck and trailer than what I had reserved

SETH W. 
Rating:
3.0

I filled the tank prior to returning the truck yet I was charged for fuel and some other "sales item" which no one has gotten back to me on

James F. 
Rating:
5.0

This location is pretty great, guys know what they're doing and always a good selection of equipment

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Anan A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Truck smelled like last renter smoked in it. Only negative.

Adam M. 
Rating:
3.0

To improve, don't charge for fuel when customer has already returned vehicle with proper fuel amount. To improve, don't leave a call back number to a call center with a 15 minute wait, with the only option of leaving my call back number. To improve, call the customer back.

carrie C. 
Rating:
4.0

Customer did not leave a comment.

Randall C. 
Rating:
5.0

The two gentlemen were very helpful and very polite. Excellent customer service

Leslie L. 
Rating:
5.0

Very friendly personnel.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

MICHELE T. 
Rating:
5.0

They were great Had a new employee and the manager came out to see about troubleshooting a running light problem Both of them were very professional and helpful The trailer was great

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN S. 
Rating:
5.0

Sal was the best. I rented at this location even though it's not the nearest for me. A week before my move, I happened to stop by to look at moving stuff and Sal explained me all options for packing and moving available. He saved me lot of pain and money for packing and moving. I rented two vehicles and made three trips. Thank you Sal!

Surya C. 
Rating:
5.0

They where great

SALVATORE L. 
Rating:
5.0

Customer did not leave a comment.

Antowanette W. 
Rating:
3.0

The parking lot was a nightmare! There was no room for entering and exiting with personal vehicles based on where the truck return is situated.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

long wait to get thru line

Stephen M. 
Rating:
5.0

These guys were very helpful. In and out very fast.

jim B. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

I was really impressed by all the people at this location.not just how well they treated me but I also needed a storage and the ladies got to work and got a storage me and the people at the 26 ave deer valley location are real pros. Thank you for making my move a great exp. Matt bale

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

I picked up at 7am day after Thanksgiving and Thomas and the other guy were enthusiastic and efficient. I literally was hooked up and driving away by 7:20a.m. The auto transport performed flawlessly. Upon my return, I was quickly assisted by a friendly employee, her name might be Anna. She had me unhooked and on my way in minutes. Very impressed, all around

THOMAS H. 
Rating:
5.0

Good customer service easy to use.

FRANCISCO A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The truck I had reserved had not been returned but they were able to find me a suitable alternative that worked out perfectly. Great job at customer service!

John C. 
Rating:
4.0

The online pickup process was not smooth. The first part in uploading images and finding the truck was as expected. When I went to get the key there was some issue, though I don't know if it was personnel or a technology issue. As such, the overall process from the time I started the process until I drive off took about 20 minutes. My previous experiences with in-person pickup has never taken that long.

Stephen F. 
Rating:
4.0

The van I rented had trash stuck under and behind the sits when I rented it. It had not been cleaned out. The front windshield was filthy. I had to scrub it down before I could drive it anywhere. There was blood on the back door also. First time getting a van that was that dirty.

Deanna E. 
Rating:
5.0

Just keep on doing what you're doing, you all are wonderful!!😀👍

DEBBIE V. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Your office did not know that I had returned the trailer and left me a message asking where it was. Perhaps there should be a check back in feature on the app so we all are on the same page?

Lisa K. 
Rating:
5.0

Excellent n fast customer service. Will definitely use their services again. Employee was very courteous n helpful.

MARIA E. 
Rating:
3.0

Specify charges so there is no confusion, what is and what is not included with roadside assistance, the whole experience just seemed a bit shady, after being told where my truck was located , I was directed to a different vehicle, it was strange and unpleasant.

BRANDON S. 
Rating:
4.0

Customer did not leave a comment.

Susie A. 
Rating:
5.0

Victor was super friendly and very helpful.

RYAN M. 
Rating:
1.0

Have employees answer the phone when customers call with questions, because I call 10 tines and no one ever answer my calls and fix the return after hours app because it keeps on kicking custumers out of app when are trying to return rental.

Haydee B. 
Rating:
5.0

The manager at this location was very knowledgeable and helpful. Professional, he knew his job. Good representative for U-Haul

Brian B. 
Rating:
5.0

No improvement recommendation - Anna was very professional & helpful!!!

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

MAGGIE T. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very easy check out and in process. Friendly and knowledgable staff. I was surprised how easy it all was. I will definitely use them again.

Christine H. 
Rating:
5.0

The front desk staff at this location was the nicest and most courteous I have ever encountered at uhaul. So patient and really dedicated to making my renting experience the best.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

NICOLE O. 
Rating:
5.0

All good. Very helpful personnel.

NIKOLAY K. 
Rating:
5.0

No problems great service

john G. 
Rating:
5.0

Have a beautiful day.

Christine G. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

brian F. 
Rating:
5.0

THE PRICE was triple what I thought it would be for just 2 hours. I should have rented from Home Depot. You quoted me $ 30 plus mileage. Ended up $ 95 with gas. Also, marked it as Full when missing 1/8 tank. Never told me to check it or the mileage before I started. But, truck was good. Again, next time, for a short time, I will go elsewhere. You were too expensive.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
3.0

Customer did not leave a comment.

Joshua C. 
Rating:
4.0

Have a few more guys working so there isn't such long lines.

John L. 
Rating:
5.0

Customer did not leave a comment.

Betty M. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

Imani M. 
Rating:
3.0

More staff to assist customers in a timely manner. Better cross-training of how to look up orders, complete orders, assist with hooking up trailers, etc.

Regine A. 
Rating:
5.0

Each step was pleasant, I left smiling each time. Will be using this location again in a few days.

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

DALLAS H. 
Rating:
5.0

Customer did not leave a comment.

TYQUAN M. 
Rating:
5.0

Customer did not leave a comment.

Laura F. 
Rating:
1.0

I got charged for a dolly that wasn't even in the truck.

Emmanuel B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Kristen H. 
Rating:
5.0

Great service and staff 👏

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

WINGO B. 
Rating:
5.0

Customer did not leave a comment.

Carlos H. 
Rating:
4.0

Customer did not leave a comment.

Lyndon R. 
Rating:
3.0

got changed here at the last minute.

Shae D. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Owen B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

The truck was very dirty and hadn't been washed, we had to put on new wiper blades at the store, there was not cruise control as requested.

Stefanie A. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

William N. 
Rating:
5.0

La atención del mánager Víctor es muy buena y la recepción de Salvador al regresar el equipo me hizo sentir como si fuera mi casa... Esta locación es mi favorita!! Graciad U haul por facilitar mi vida y mi trabajo.

J Guadalupe M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

The staff was very courteous and very helpful!

melinda p.  |  Overall Experience 
Rating:
5.0

Hector is an awesome leader and ambassador for U-Haul. My experience was truly great (drop off on Aug 1 and pick-up on Dec 17) Many thanks! Mike

MIKE S.  |  Overall Experience 
Rating:
5.0

Professional facility and job.

Kenneth C.  |  Overall Experience 
Rating:
4.0

There was a mixup on delivery location of my Pod. Trying to get it resolved became very frustrating. Five stars to Victor at the 32nd St & Bell store for great customer service and finding a solution.

Ron C.  |  Overall Experience 
Rating:
5.0

I never visited the facility. All contacts were electronic. You were excellent in all aspects of service provided.

Kenneth C.  |  Overall Experience 
Rating:
5.0

Great experience and highly recommend

ALICIA L.  |  Overall Experience 
Rating:
5.0

These guys were great!

Jeri T.  |  Overall Experience 
Rating:
1.0

Evan was helpful when I picked up my container. I had to work with a different office to locate the storage container and arrange pick up. The never contacted me. The storage bolts were still my box.

elizabeth h.  |  Overall Experience 
No reviews have been submitted for this location.

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