Customer Reviews for U-Haul at 65th St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at 65th St

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brian C.
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I tried your app in order to by-pass the line and it is horrible. This is the 3rd time I have tried to use it. The first time was great, but the next 2 times have been a horrible experience. When I go to pick up the truck the app says awaiting approval. I don't understand why it was not approved days ago when I made the reservation. So while I am there waiting for the app to give approval, several other people are lining up inside. I ultimately had to go inside and stand in a line of people. The app is horrible

Michael P.
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Fourth time I used this location ,EXCELLENT Service.

Rhoderick S.
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Customer did not leave a comment.

Alberto P.
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Customer did not leave a comment.

Patricia M.
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Make the mobile customer service app more simplified It was time consuming aandsomewhat stressful returning the quipment

Tuan C.
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Customer did not leave a comment.

Tasheanna W.
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Customer did not leave a comment.

Margaret H.
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Going to always go here

Amber N.
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Customer did not leave a comment.

Julia A.
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The staff was great and friendly and I was able to rent a moving truck as soon as one was available. Had a great overall experience with this location!

Timothy L.
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Excellent experience. My move went smoothly and without incident. Thank you!

Andrew Y.
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I had great and efficient service at this location. Keep it rolling. Thank you

Earnest W.
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Great respectful service!

SHELLY R.
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Used this location several times fast friendly knowledgeable staff

Lesley M.
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Super easy and affordable. The reservation guy Julian at the 800 number was incredible! My van was reserved, pick up was easy and so was turning it in! I’d definitely do this again!

day F.
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Not very convenient location. Staff could have explained more details better.

TIMOTHY T.
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Keep up the good work I'm courteous cool clean compassion something is not right thank you very much for your service have a good day

Sallie S.
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The location is difficult because the parking area is very cramped and you have to park your car across the street. The truck hadn’t been cleaned on the inside very well if at all. Considering this is flu season not to mention the coronavirus outbreak, I would suggest more time is given cleaning the inside. Other than that, I never have any issues with renting from uhaul.

Jim L.
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Customer did not leave a comment.

Pete S.
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Very easy drop off place. Short walking distance to Rental car made things very easy.

Casimiro L.
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The site is great but understaffed.

Chris F.
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Inside both the cab and cargo area were dirty and not cleaned. The windshield wipers need to be replaced, as they are torn and only smear the windshield.

Alice M.
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The whole process was quick and efficient. Just what is needed on a busy move day. Thanks!

Ahmad P.
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Customer did not leave a comment.

Mary M.
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I have had two great rental experiences in a row- thank you!!

Thomas W.
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Customer did not leave a comment.

Lauren S.
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Very friendly staff. Mirrors were a bit tough to turn, but truck was in great overall condition.

Cary M.
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Customer did not leave a comment.

Hamaad A.
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Customer did not leave a comment.

Veryl H.
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Pickup, return and equipment were great!

Banita S.
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Customer did not leave a comment.

Jason R.
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Customer did not leave a comment.

Charles H.
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Customer did not leave a comment.

Bryan W.
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Customer did not leave a comment.

Tim H.
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Great customer service.

richard H.
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Although they appeared to be short-staffed, the employees had a can-do attitude. They were first class. My compliments to them.

Hue G.
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I use your truck one a year, and very happy with your staff and equipment Thank you

Marilynn M.
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Customer did not leave a comment.

Elizabeth M.
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I used mobile pickup and it was incredibly difficult and took a really long time to get the vehicle. Then when dropping off the paperwork and your website directed me to a location that does not accept U-Haul and never did. They were irritated with me.

William M.
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Very helpful employees

Garrett M.
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Customer did not leave a comment.

Justin J.
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These guys always treat me right!

Donald D.
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Customer did not leave a comment.

Thomas A.
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Customer did not leave a comment.

Laura D.
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Great customer service . Only complaints were that the drivers seat was lopsided and the steering wheel original covering was so worn off it was down to the foam. Since it was a close move I could endure the seat but trust me for a long trip it would have been unbearable!!

Alexandra M.
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Customer did not leave a comment.

Kenneth W.
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Customer did not leave a comment.

Richard G.
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Fastest delivery of unit so far. Very pleased

curt Y.
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Excellent customer service.

LON T.
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The guy who checked me in and out was really nice, helpful and overall outstanding!

John D.
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Customer did not leave a comment.

therald H.
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Remove the poster for the truck that is no longer available there...I think it was the 17 foot long box truck.

John L.
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Customer did not leave a comment.

Helen R.
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On line reservation was quick and convenient.

Alex G.
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Customer did not leave a comment.

Margaret W.
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This U-Haul facility deserves five stars! Trucks clean and ready when promised. Every item needed for a move, large or small, is right there. Your employees are knowledgable and courteous. Thank You! Access to the facility needs to be better marked for entrance and exit is the only improvement I can think of.

James A.
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Only one person at location for pick up. This caused delay in picking up truck.

karen C.
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Honestly, nothing!! Your crew was competent and worked QUICKLY!!!

Alan C.
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Customer did not leave a comment.

Barry H.
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Very helpful customer service thanks!??

Christine S.
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Customer did not leave a comment.

Mark W.
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Customer did not leave a comment.

Miguel E.
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Keep up the great work

Walt M.
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Customer did not leave a comment.

Kurt W.
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Everything went smoothly ,staff was polite and helpful !

Patricia R.
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Fast and easy check out and check in.

Mike A.
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Customer did not leave a comment.

Anita D.
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The van had shifting issues!

Chalres L.
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Great staff

Kent F.
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I was told the gas was on half, and it was below half. Let's see if I get charged for gas.

Aron G.
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The gentleman that helped me was personable, helpful, efficient and accurate. If promotions are available, he would help take you to the next level.

Merinda O.
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Customer did not leave a comment.

Ron F.
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CJ checked me in and briefed me on the operation of the truck. He was very personable and professional.

Adam Y.
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The person at the counter was rude and inconsiderate. He did not follow company procedures. After he finished preparing the contract, I had some concerns the the trailer’s condition, but he didn’t seem to care or assure me that this wouldn’t be a problem when a return it. I also pointed out the it wasn’t clean, but he stated that wouldn’t be an issue when I bring it back. I brought it back cleaner than I received it, but the person who checked me in stated that it was dusty on the outside. I used the trailer to transport some 2X4 from Home Depot to my house. I swept it clean and returned it. I also took pictures before I left your shop and after I returned it.

Seth M.
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Customer did not leave a comment.

Jeremy E.
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The customer service was ideal. He (gentleman with a red beard) was kind and quick, greeting everyone has the arrived and did everything in an expedient and organized manner.

Ashley T.
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Both guys I worked with at pick up and drop off were great.

Daniel S.
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Customer did not leave a comment.

Soua Y.
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Customer did not leave a comment.

Charles P.
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Customer did not leave a comment.

Ravi P.
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Customer did not leave a comment.

Adam C.
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Customer did not leave a comment.

Hamaad A.
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Fast and easy checkout

Volodymyr K.
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Customer did not leave a comment.

TIMOTHY R.
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Customer did not leave a comment.

BECKY M.
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I am a 71 yr. old woman, weighing about 110 lb. I rented an appliance dolly. After paying for this, the clerk told me that the dolly was outside. He did not offer to load it into my truck. I struggled as I attempted to lift it into the truck bed but could not. I went back to the clerks. One was not doing anything, head rested on his hand. He said he'd load it. After he did so, I thanked him and also told him I was surprised that the other guy did not automatically load it for me. He cut me off by saying, We're too busy, and walked away. When I paid for the rental, there was no one else in the office. I will never use this location again.

Antonio N.
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It was perfect.

Nathan R.
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Customer did not leave a comment.

Timothy R.
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Customer did not leave a comment.

Tina S.
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Customer did not leave a comment.

Tony N.
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Customer did not leave a comment.

John E.
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Great job guys!!!!

Rhoderick S.
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The manager is always friendly, knowledgeable and knows what customer service is.

Lailagie F.
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Customer did not leave a comment.

Kimberly H.
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There's really nothing you can do to improve the fact that there's only one way into the lot, going south on 65th. Other than that, it's clean and staff is friendly and helpful

Mischelle T.
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The agent was very rude. The mileage was miscalculated. I turned the vehicle in a day early and was still overcharged.

Ashley T.
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Customer did not leave a comment.

MILFORD D.
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The redhead guy that was running the store was awesome. Knowledgeable and courteous

Francis E.
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Great services.

Rita B.
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I am pissed, they charged my credit card twice and instead of resolving the situation and returning my funds, I am required to fill out a form to “request” my funds be released. It should not have happened in the first place, they can see it was double charged and yet I have to jump through hoops to get my money released. UNACCEPTABLE!!

No reviews have been submitted for this location.

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