Customer Reviews for U-Haul at 65th St

4,374 reviews

2738 65th St   Sacramento, CA 95817
(& Hwy 50)

(916) 739-8168

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(916) 739-8168

2738 65th St
Sacramento, CA 95817
(& Hwy 50)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had trouble figuring out how to check the truck in on the App so I just left it there. They handled it professionally this morning and I am happy with the outcome.

Timothy T. 
Rating:
5.0

The sales person was extraordinary and exceptional service !

Jill T. 
Rating:
1.0

I needed to have a volunteer pick up a donation for my non profit. While making my reservation over the phone, I confirmed with the customer service rep that this transaction would be charged to my credit card, and not the volunteer's card. Today when the vehicle was picked up, the volunteer was told that they had to use their card. I contacted uhaul by phone four times with no satisfaction. One rep gave me a local number to call that was no longer in service. Another rep asked me if I had the name of the uhaul employee who made my reservation. Ultimately corporate transferred me to the local uhaul location. I was told by Robert that the UHaul policy is not to take cards over the phone. Unbelievable, and if it were true, why wouldn't the customer service reps have told me that in the first place? Very unprofessional. Will not rent from uhaul again.

bill R. 
Rating:
4.0

Have more customers service reps. Only one on duty at the time.

Tiana G. 
Rating:
5.0

Convenient location and great customer service! Thank you

David P. 
Rating:
5.0

Customer did not leave a comment.

Klaus P. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
2.0

There is no customer parking. The price went from the advertised rate of $19.99 all the way to $100 once everything was said and done. That was a financial blow to myself. Your advertising is very misleading.

Brittany D. 
Rating:
5.0

Customer did not leave a comment.

Zach M. 
Rating:
5.0

Customer did not leave a comment.

Tokasa R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Staff was very accommodating and helpful.

STEPHEN B. 
Rating:
4.0

Robert on return was very friendly and good.

leland C. 
Rating:
4.0

Checking trucks more often will help people not suffer with the trucks. The one I rented shut off on me 3 times while driving it.

Mauricio F. 
Rating:
1.0

This was my second worst experience with UHAUL. The store representative insisted to call two of my personal references and informed me that he will not rent the box truck to me if two of my personal references did not answer their phones and verify that they know me. Obviously, my references did not pick up because they are extremely busy with school. The store rep refused to rent the truck to me. Meanwhile, I have already followed the reservation and Online verification process. I uploaded a Selfie, the Front of my Driver License, and scanned the Back of my Driver License through the link that the store rep sent me. He still insisted that he need to verify me with my personal references. I called UHAUL Customer Service to assist in the verification process, and I waited on hold for more than 30 minutes. I wasted 30-45 minutes of my time in the store. I finally decided to call my personal references myself and asked them to leave their busy duties and answer UHAUL phone call. This experience was a total waste of my time, and the store rep was not empathetic towards my need of UHAUL service. Bad representation of a Nationally recognized company.

Putue T. 
Rating:
1.0

Customer did not leave a comment.

Linkun D. 
Rating:
5.0

Great customer service everyone we spoke to were kind and very helpful thank you

katie K. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Danielle T. 
Rating:
5.0

Nothing

Julie Z. 
Rating:
3.0

When making a reservation, it would have been really helpful at the time of reservation booking to know you hold an extra $100 if you're using a debit card. Instead of being surprised and embarrassed at the counter.

Christian M. 
Rating:
4.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Nothing...I was very happy...thanks!

MARGARET K. 
Rating:
5.0

The Lady gave excellent service to us!!!

mary M. 
Rating:
1.0

Stop needing to call references before releasing the equipment, for those who have rented with you before. A stupid waste of time and it's an annoyance to other people. Please figure out whether to rent to me, or not. There's no need to involve other people.

KIRK S. 
Rating:
5.0

Robert, the employee who helped us was extremely helpful, patient and knowledgeable.

Rafaela P. 
Rating:
5.0

Excellent service all around. The guys at this location were great and did everything to make sure I had what I needed. Will return here if I need to move again.

Connor M. 
Rating:
5.0

Great service !!! Very clean equipment! Prices are very reasonable!! Any questions you have about your concerns Luis and his group of this company are very nice and helpful! THANK YOU IHAUL for making our life easy ! Servicio a toda madre ! Los precios son muy ajustables y el servicio de equipo están súper limpios! Por favor entreguen lo que renten limpio para que todos tengamos una mejor representación ! Gracias 🙏 por su ayuda UHAUL. por ayudarnos a tener una vida más fácil !

Oswaldo A. 
Rating:
2.0

Was told I could not park my motorcycle there at the uhaul location for the couple of hours I was renting a pickup and tow dolly and had to leave my bike across the street at gas station witch was unnecessary by all means they had plenty of parking there on the lot so I don't know why it was such an issue

Joshua Y. 
Rating:
5.0

Customer did not leave a comment.

anne M. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
4.0

Customer did not leave a comment.

Annette S. 
Rating:
5.0

I was very impressed with this UHaul location. Very fast service. Clean equipment! Professional employees!

James W. 
Rating:
5.0

Customer did not leave a comment.

Corey F. 
Rating:
5.0

Customer did not leave a comment.

Ralph K. 
Rating:
5.0

Customer did not leave a comment.

Walt S. 
Rating:
4.0

I had an issue during the rental but the manager was able to resolve it quickly.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Short fat guy was rude.

Maddison S. 
Rating:
1.0

Well to start maybe get some HONEST people working there. The lady tried to bribe me for $30 cash to make my credit card go thru after it failed. So I had to on the sly slip her 30 to rent the DISGUSTING, DIRTY, Truck. The WIndsheild was so caked with dirt I couldnt see out of it, no windshield wiper spray. So had to stop before went to far just to see out of it. then The tires were so low with air they were all most flat.. when I returned the truck, the lady double charged me and then charged my credit card Twice and said thats normal procedure. well how can someone be so wrong and the Uhaul is suppose to be a repituable buisness? I think they need to fire everyone there and start new its the only way to save them from going under, especially when they cant even take care or maintenance the vehicles so they are at least safe to drive, I dont think its right, and DONT GO TO 65th street to rent if you want a good truck/van.

Cheryl B. 
Rating:
5.0

The owner was very helpful!

Julianna E. 
Rating:
1.0

POOR CUSTOMER SERVICE AND RIPPED OFF

alfie D. 
Rating:
4.0

Customer did not leave a comment.

MICHELE E. 
Rating:
5.0

Customer did not leave a comment.

Daniela E. 
Rating:
5.0

They beat me until I give good review.. JK. Great location and staff. The haters don't like ‘em b/c they F'ed up. This is a corp/ franchise that has been around forever. We know what they offer / expect. We, likewise understand their generous position (b/c I don't think I would be as forthcoming myself) and counteroffer our need & respect. I might open a franchise myself.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

Francisco T. 
Rating:
5.0

The air conditioner worked great!

Raymond J. 
Rating:
5.0

Customer did not leave a comment.

Tomas F. 
Rating:
5.0

Customer service was great! Unfortunately there was o my one employee on duty meaning there's was a long wait, he needs a raise for sure though!

osvaldo G. 
Rating:
5.0

The location is very convenient for me. I use their services in the weekly basis. The team there are always friendly and have my vehicle ready and clean!

maria P. 
Rating:
1.0

The service was horrible. Do yourself a favor and find another location.

Helen C. 
Rating:
3.0

Customer did not leave a comment.

La'Ban W. 
Rating:
4.0

They were very busy, but the staff was courteous and helpful.

Marisa A. 
Rating:
5.0

Customer did not leave a comment.

cyndi M. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

The clerk that assisted me was VERY polite and professional.

kristin F. 
Rating:
5.0

Customer did not leave a comment.

Cammie G. 
Rating:
1.0

The customer service was awful. Brenda at the front counter told me I processed my incorrectly, and she was talking trash about the man who was working the counter with her. Never coming back here again, trash

Joshua V. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Kristen C. 
Rating:
3.0

Hole in the fuel tank . Leaked all the gas out . Totally unacceptable. Could have been stranded or even injured . I want a refund for this transaction.

Jeffery E. 
Rating:
4.0

It would be helpful if you had parking.

SAMUEL R. 
Rating:
2.0

My reservation was confirmed to pick up at 7:30 a.m. but the day before I received a note that I would not actually be able to pick up the vehicle until 9:00 a.m. in addition, I had reserved two furniture dollies and wasn't told until the morning I picked up the vehicle that there were no dollies available.

Philip C. 
Rating:
4.0

truck need maintaining of aircon as it was giving a whining sound when at full blast. outside temp was hot..

Antonio R. 
Rating:
5.0

Was fastcand easy, good costumer service

MARK C. 
Rating:
5.0

Clerk was super helpful.

Valerie C. 
Rating:
5.0

I think the 10-ft truck I rented has a broken seat adjuster - I cannot move it closer to the steering wheel and pedals (meaning that I am not that tall of a driver). Also, the gas caps must be lockable with a simple key lock. I've noticed that the cap was removed when I revisited the place realizing that I did not do the online return process correctly the first time. Overall, still a great rental experience.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Great resource for our community with fair pricing.

elia B. 
Rating:
2.0

Add actual parking for customers

david B. 
Rating:
3.0

I don't think there's much you can do because it's a small spot and on a very busy street. But it would be nice if there was parking available for customers.

John P. 
Rating:
3.0

Customer did not leave a comment.

Frank R. 
Rating:
4.0

Customer did not leave a comment.

Marcia M. 
Rating:
5.0

Staff was helpful. They did not try to upsell anything! Thank you

Timothy F. 
Rating:
5.0

I was charged $10 for furniture pads that I did not receive to use. Please refund.

Chris G. 
Rating:
4.0

The business owner operates this site. He provides excellent service to customers.

Stephen P. 
Rating:
3.0

The customer service was not great returned the vehicle with more gas but was not give a credit.

Ashlin W. 
Rating:
5.0

Guys at this location always make the process easy. I rent a cargo Van in the weekly basis and I can't imagine doing it at other location. my vehicle is always clean and ready to be used. Customer service is always top of the line!

maria P. 
Rating:
5.0

Robert! He's awesome to work with, explains the price and process. Nice u-haul portal to use to speed up the process too. Make an online resy to speed up the check in process on moving day. Planning pays!

Jerrold A. 
Rating:
4.0

Customer did not leave a comment.

kirsten O. 
Rating:
3.0

I reserved a dolly well in advance, but when I got there they only had a larger appliance dolly available. If a reservation is made, the equipment reserved should be there.

Tom K. 
Rating:
3.0

No place to leave my car when I wanted to rent a van for the day. Had to have a friend drive me there and then pick me up when I returned the van.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Corey G. 
Rating:
5.0

The check-in process took 25-30 minutes, and the truck was dirty on the outside making it hard to see the dents/scratches that were already there.

Celina U. 
Rating:
2.0

Staff was extremely rude and not helpful on our first visit....vehicle was in poor condition/faulty.

james C. 
Rating:
3.0

Let me pick up the truck where I booked it. Having me come to 65th from Broadway did nothing but cost me more in mileage. I won't book U-Hail again, I'll just go toThe Home Depot or Lowe's.

Jerry H. 
Rating:
5.0

Great customer service

DARRELL V. 
Rating:
5.0

Made my travel easy even when plans to move did not go thru. Excellent staff and excellent advice in a moment of great disappointment. Thank you Catalina Suarez

Catalina S. 
Rating:
1.0

Canceled my order without any notification. I had to restart my reservation again but now at a different location. App does not work. Poor experience.

Rafael A. 
Rating:
5.0

The staff at the 65th Street location in Sacramento are always professional and kind, the vehicles are well kept and function well beyond expectation. This is the "go-to" spot if someone needs to make a move. I just want to tell the world about the "good" things in life, and as stressful as moving can be, this location helps remove some of that stress.

Joe T. 
Rating:
5.0

Customer did not leave a comment.

Damita A. 
Rating:
4.0

Move to a bigger site with easier access and sufficient parking for Uhaul and customer vehicles.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Jodie C. 
Rating:
1.0

Awful experience. The team made me wait in line for 40 minutes even though I told them multiple times that I was doing the mobile check-in and just needed keys. I have done mobile at other locations and it's super easy. By the time I made it to the register, the worker looked at my phone and handed me the keys. SO FRUSTRATING, then why did I wait 40 minutes in line??? While waiting in line, a woman who had just been helped walked back in to ask for help locating her truck. The worker went out to help and when she came back in she said to the entire room, "Leave it to a woman to not be able to find something that's right in front of her." No one laughed and we all stood there awkwardly. What an awful human. After getting the keys, we went to check out the truck and the gas was on empty, which is not what you want when renting equipment. We opened the back and the two dollies that we requested were missing. I waited in line AGAIN to get our dollies and the worker asked us to get the dollies for her, had me jump in the back of another truck to get them. Would never come to this location again and I will be telling people not to rent from them. I will look for alternative options, U-Haul is just not it anymore.

Karla Z. 
Rating:
3.0

Frustrating that there was no customer parking, and wish I could have known before I arrived. Lack of warmth and customer service. It's fine, it's close, and the vehicle was nice and new.

Clancy T. 
Rating:
5.0

Customer did not leave a comment.

Britt R. 
Rating:
4.0

I was disappointed that the agreement stated there was a 1/4 tank but when I picked up the van, it was empty. Apparently, there is a huge problem with gas siphoning at this location.

Don N. 
Rating:
5.0

Make sure it's clear to use a Major Credit card, not a Debit\Credit.

Debbie M. 
No reviews have been submitted for this location.

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