Customer Reviews for U-Haul at 65th St

Rating:

3.0

The two men working in the morning were just very unprofessional

Rating:

5.0

Fast and friendly !!

Rating:

5.0

Everyone was helpful and friendly.

Rating:

5.0

Customer service above and beyond. Love the folks that work there. Thanks Dan

Rating:

5.0

I continue to be return customer to this location. I have always selected this location because I enjoy the knowledgeable individuals who work at this location. In particular, Clayton and Lucie. These two individuals are top self and very professional. They should be acknowledged for this and I do hope that those in charge will recognize this. I will continue to use this location because of them, even though there are U Haul locations that are sometimes more convenient. Thank you!

Rating:

5.0

Great Service!

Rating:

5.0

Both ladies who assisted us were incredibly helpful! We were not having the greatest day and they truly made it better!

Rating:

3.0

There were parts broken in the u haul, the seat adjuster was stuck and hard to use, and the side mirrors were impossible to adjust, very tight. Also the moving helper company was mostly unhelpful and the moving service was a disaster. I will never hire workers with them again!

Rating:

3.0

You charged me twice when I had already paid the $68 dollars. I spent more money thinking I was gonna only spend $40 total.

Rating:

2.0

Work didn't properly hook up my chains, or check my lights. I was pulled over on the way back to FortBragg. For my chains sparking off the hwy. And the officer also pointed out that my lights were not working. But I had purchased a brand-new trailer light adapter that did not work whatsoever. I called and made a report of this with customer service. While I was in the store the man who helped me said they were absolutely brand new to renting trailers and he didn't know really anything about it. And when I tried to double check the trailer he told me that I couldn't because he had to. And he assured me all was done properly when in fact in was not done properly at all.

Rating:

4.0

I was allowed to reserve a truck at one location through your online reservation system that was not actually available to be rented. They referred me to the next-nearest U-Haul provider, who had the right truck available. I was able to proceed with my move, but only with added cost and the inconvenience of going to a further location. Furthermore, my "pending" credit card charges still show charges at both locations (including the one that did not have the truck). Please resolve that. As far as the location to which I was referred goes, they were fine. My issue is not with the original vendor where I made the reservation; my issue is with the U-Haul online reservation system that told me a truck would be available for me there when it was not.

Rating:

5.0

The two women working the place were both excellent. Friendly and professional. Highly recommend!

Rating:

3.0

It seemed like for my uhaul, the brakes need to be checked. 1st time I have ever driven a uhaul or any box truck, but it was like either the weight of the truck or the need to check the master brake cylinder. I had to stop sooner and stay further back. I wasn't sure if truck would stop quickly. The minute I press the brake pedal, it was sluggish to go down and I felt it might keep moving with my foot on the brake, like what happens when a master brake cylinders going out, which is a problem I experienced in a passenger vehicle of my own.

Rating:

5.0

The young laddies I worked with here were where as quick and efficient as they could possibly be with staff they had, they were friendly enough, got me in and out of there for a decent enough price. I would recommend this location.

Rating:

5.0

The young man registering my rents was excellent…very professional. The vehicle worked perfect. The young lady who signed me back at the conclusion of my rental was outstandingly helpful.

Rating:

5.0

Go U-HAUL

Rating:

5.0

Make the after hours drop off more clear. The employee was very helpful the next day but the app really was not clear about the process....I am not an app person....fyi

Rating:

5.0

Employee Clayton was professional and explained pricing well.

Rating:

1.0

A $43 estimate charge for using the equipment for a 15 mile run 4 hour use turned into a $1600+ charge that took almost 5 days to get that money back into my bank account. Lesson for uhaul to train employees to check and confirm. Human error! Yes ! We do make mistakes but 2 things we try not to make mistakes are people and money

Rating:

3.0

I would encourage you to wash all equipment upon return. In addition, I would confirm that all necessary functions on the equipment are working properly. My windshield wipers were broken. I told the agent but he didn't seem to be as concerned about it as I was.

Rating:

3.0

This sites parking needs to address how to handle U-Haul returns and customers personal vehicles…I was recently in a minor fender binder with another customer because of parking congestion…customers tend enter and leave through the same U-Haul return entrance, thus, causing aforementioned congestion.

Rating:

5.0

The person at the counter was very friendly and provided excellent customer service

Rating:

5.0

This was one of the easiest experiences I've had. In and out, quick and easy. Big huge van, took one trip. Excellent customer service. Willing to work with my changes. Very courteous and pleasant. 10/10

Rating:

5.0

The store team was friendly & helpful! I will rent from here again!

Rating:

5.0

Tried to reserve on line but site kept crashing.

Rating:

5.0

Great customer service

Rating:

1.0

I rented a fifteen inch trailer for a four hour rental period. I was not told to do a pretrip inspection or take pictures of the fuel gauge or mileage. After returning the rental, I was surprised to find a charge for an additional $224 (original cost was $90). I then inspected the original receipt to find they had misquoted the original mileage and fuel tank and charged me to fill the full tank of gas and 100 miles. I contacted the store and customer support, but neither are able to assist me because I did not take pictures of the original fuel gauge, stating that all employees are trained to instruct me to do a pretrip inspection, but I was not. Now I'm stuck with paying $300 for using 1/8th a tank of gas for a four hour reservation. I do not recommend using this uhaul store, they will take advantage of you with predatory behavior.

Rating:

5.0

Good Staff I'll be back again and again Thx

Rating:

1.0

Poor customer service

Rating:

1.0

The general manager Maria was not very nice. Our experience working with her was difficult. We left unsatisfied. The van was good but will not recommended or Go back for further rentals

Rating:

1.0

We reserved a uhaul in Davis, CA and then were told we needed to pick it up in Sacramento - this added miles to our rental and we ended up going 1 mile of the alloted miles - not our fault - we wanted to pick up in Davis. We were given the wrong drop off location - they were closed when we tried to drop off the truck so we found a different one and ended up being 30 minutes late for drop off (not our fault if we were given the right information). Finally - we requested a utility dolly - the man came out and said we don't have one so make sure you get a refund when you drop it off- seriously - we are moving - I said well we need some sort of dolly and he gave us an appliance dolly. This place has horrible customer service.

Rating:

5.0

I’m not sure of her name (Luisana??), but she was quite pleasant, professional, and cute!

Rating:

5.0

The workers here are so friendly and helpful.

Rating:

5.0

Wonderful

Rating:

5.0

Nothing to improve.

Rating:

5.0

Mari, the manager was really great. I highly recommend this location.

Rating:

5.0

OK

Rating:

5.0

The lady (named Mari?) who helped me check out and return a van was kind, helpful, and an outstanding employee!

Rating:

3.0

They parked the truck directly above a bumper stopper and made me drive over it.

Rating:

4.0

None

Rating:

2.0

Don't force people to take a photo of themselves and their licence and check physically. Of all the UHauls I've been to, this was the hardest to get a truck and I will never go there again or recommend it to any of my friends.

Rating:

5.0

Everyone was very helpful

Rating:

5.0

Honestly the whole experience was amazing the guy helping me out was super helpful and good customer service would definitely be coming back. Props to the worker that was working 05/14/25 - 05/15/25

Rating:

1.0

Worst location ever

Rating:

5.0

N/A

Rating:

5.0

first time for me and it was very easy

Rating:

5.0

Management & other UHaul employees at this site were very helpful & communicated thoroughly what was being charged & how I could even save money with different contracts. Vehicle was above average expectations thus this being my second time renting from this particular UHaul store. Thgank you

Rating:

5.0

Very friendly staff. Made the check in/out process very smooth. Will definitely use this location in the future

Rating:

5.0

for me Everything is exelent.

Rating:

5.0

Great team. Everyone was helpful and kind. Quick in and out, made our move much easier :)

Rating:

5.0

The staff was friendly and helpful!

Rating:

5.0

The person who helped us was extremely courageous and very helpful he went above and beyond for us .this employee is fantastic

Rating:

5.0

Was very pleased with the customer service at this location. They were friendly and efficient.

Rating:

5.0

Louisanna, I think was the name of the person who helped me. She was amazing. She has to be one of the hardest working people I have ever met. She was friendly, kind and super efficient. I was very impressed.

Rating:

5.0

I couldn't of asked for a better experience than the one I had today. David the manager was attentive in answering my questions during the walk-around of the van I rented and Luisanna was knowledgeable and explained the renting process very carefully. Both David and Luisanna provided excellent customer service making this location my go-to UHaul location.

Rating:

4.0

Our particular truck was a gas guzzler. We used $81 of gas for 130 miles of driving around n generally flat roads with a moderate load. And yes, the tow light was turned off.

Rating:

5.0

The staff was friendly and well educated.

Rating:

4.0

Overall I believe that this location doesn't need to improve in any area..They have a variety of sizes of trucks available. They keep the trucks clean and well maintained.

Rating:

5.0

thank you so much for being kind and generous. The only thing I would recommend is make sure the U-Haul inside is a little bit cleaner, but everything overall is great and it wasn’t too dirty, but it could be a little clean.

Rating:

5.0

Very nice people at this location. My truck was ready on time, very clean and with a full tank of gas. I would rent from them again in the future.

Rating:

5.0

The staff was great! Very helpful. I would come here again just to work with them.

Rating:

5.0

Mr.Joe on 65th street is very polite ,very helpful,if anyone needs u-haul I’m recommending them too Mr.Joe