Customer Reviews for U-Haul at 65th St

4020 reviews

2738 65th St   Sacramento, CA 95817
(& Hwy 50)

(916) 739-8168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 739-8168

2738 65th St
Sacramento, CA 95817
(& Hwy 50)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer service was poor.

Harold S. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
5.0

No comment

WINWRIGHT B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE D. 
Rating:
1.0

Get anyone else besides the person who helped me. Literally any other person would be better. I regret going there and will never return. He was extremely unprofessional and lewd (he discussed female genitalia with his coworker openly), he was distracted and took sooooooooooooo long, I almost walked out, and he kept calling me Doug. “Here you go, Doug.” “You're good to go, Doug.” My name is Tom, I repeated and spelled my name to him multiple times during the process and he took pictures of my license. He kept reminding me how much time he had until he was off. Didn't even go over the truck with me. I thought I was good to go, but turns out I was supposed to check the truck, document the mileage, and look for damage. He should have reminded me. When I returned the truck, the woman who helped me wanted to know why I said I was glad to see her and not the man from the day before. I wasn't gonna bother telling her, because there was someone standing right there, but she insisted that I waste the next customer's time and explain why I wasn't happy with dude from before. The entire experience makes me want to tell everyone I know not to use Uhaul. I'm glad my partner wasn't with me to hear the vulgar conversation.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Rafael A. 
Rating:
5.0

Customer did not leave a comment.

JEREMY A. 
Rating:
5.0

🤗

Mckinley G. 
Rating:
3.0

I still haven't recieved my receipt or how much you charged me

Denise C. 
Rating:
5.0

Regarding 9-foot cargo vans I have been renting each April for several years, I'm not a fan of the GMC model ... reduced visibility in the cab, “swinging” side doors (as opposed to the single sliding door), etc. Would strongly prefer that my future rentals involve the model I got in 2016, 2017 and 2018 — I believe it was a Ford Transit.

Jeffrey W. 
Rating:
5.0

A very easy experience and affordable

CHARLES L. 
Rating:
5.0

Compliment your employees on our behalf !🇺🇸 They work hard for you and us ! Sincerely, Lisa and Loren Lowe

Loren L. 
Rating:
3.0

went into the store to pick up the truck I'd reserved. Employee was sitting behind the counter staring at the screen. after several minutes of being ignored I realized she was on the phone with a customer and had a bluetooth. really, it takes nothing to look up and indicate I see you and will be with you soon. then the whole mess of getting a text to upload a driver's license which took a couple minutes and logging on to u-hauls guest wi-fi. finally, after returning the truck after 9 miles and putting a gallon of gas in, another employee told me the charge was $11 more than quoted. when I asked him why he told me it was for gas. after I told him how far I went and that I just came from the gas station a block away he said he would "waive" the gas fee. all in all, not a good experience

GREGORY S. 
Rating:
4.0

Customer did not leave a comment.

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
3.0

30 bucks more and i put my own gas and returned on time

Sonya M. 
Rating:
5.0

Staff member "Erin was exemplary. She listened to my needs and crunch time. Erin researched her schedules and was expedient on securing a truck for for 2 days despite the demand for rentals this week/weekend. Commendations to your representative "Erin" for demonstrating excellence as she did her exploring, accessing and explaining to me step by step what to do. "Fantabulous, Erin". Retired 73 years old school teacher. Your Folsom 65th is a great team. B. Biederman

Bette B. 
Rating:
5.0

The U-Haul Location on 65th is amazing. However your customer service call Center's are terrible. Last year I spent over $9k from my company to you. And now I can't even rent a truck for longer then an 24 hr period. I have to book daily trucks and then told me today I'm Not allowed to do that. Your team would rather them sit or possible rented out to a family than take multi day rental from one person. What is the sense of that ?

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Klaus P. 
Rating:
4.0

staff was friendly a sticker about lights automatically turning off would be helpful.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

GINA W. 
Rating:
5.0

Love this location

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Dmitry Z. 
Rating:
4.0

Customer did not leave a comment.

CHARLES L. 
Rating:
4.0

Customer did not leave a comment.

Woochul J. 
Rating:
5.0

The woman who keeps helping me there has been so amazing!! Everyone there has been kind and helpful!!

Gina W. 
Rating:
5.0

I would like to commend your service person, Kaylah, for her above and beyond the normal service. She was friendly, knowledgeable, courteous and above all, a tremendous help. Please acknowledge her. She's the reason I will continue to use this Haul store. I have been using this store for over twenty years for my rental, propane and trailer hitch needs. Thanks, Kaylah!!!!

BRUCE B. 
Rating:
1.0

Since my last rental a month ago, this locations policy re customer parking has changed. Parking across 65th street and walking over (if you use the light, which I did since 65th is incredibly busy) and walking back adds a minimum 15 minutes to the rental. Next time, I'll shop other locations before renting here.

Mary M. 
Rating:
3.0

The place reaked of marijuana

ANDREAS P. 
Rating:
2.0

Rental was marginally cleaned in the cab. Refused to adjust charges for unused pads that come with the rental.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
4.0

Customer did not leave a comment.

DWIGHT M. 
Rating:
5.0

More hand dollys on hand, otherwise a very good experience overall

BRIANJAMES R. 
Rating:
4.0

Truck wasn't perfectly clean, but acceptable.

COLLEEN O. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
3.0

I will NEVER come to this location Again. The customer sevice was the worst I have EVER received.

Pamela P. 
Rating:
5.0

Very convenient location; it could use a big ‘Do Not Enter' sign at the first driveway as it seems designed to enter from the second driveway. The staff is completely amazing and efficient here.

JOHN K. 
Rating:
5.0

No improvement great service friendly staff

Virginia D. 
Rating:
5.0

The truck bed wasn't swept when it was rented to me.

William G. 
Rating:
5.0

Renting the truck was easy and everyone was friendly. The online check in process was not easy to use as the website and app kept kicking me out and was never able to check in.

Kristan J. 
Rating:
1.0

The whole 19 a day is a whole scam

Hugo S. 
Rating:
4.0

Everything was good customer service was great over the phone and the ladies at the location

Anna R. 
Rating:
5.0

Customer did not leave a comment.

Adrain L. 
Rating:
5.0

Great location, they worked with my time frame, and got me in and out quickly no problems. Thank You guys.

Billy B. 
Rating:
5.0

All the employees were helpful, kind, and courteous. Hard to find these days. Tremendous job.

LEONARDO H. 
Rating:
3.0

The outside of the trailer was so dirty you couldn't tell it was a Uhaul trailer. I washed it myself because I didn't like the idea of pulling a dirty trailer. When I mentioned it to the attendant, she said they didn't have the means to clean it, which was odd to me the outside of

Ronald B. 
Rating:
5.0

Excellent service at pickup and drop off. This location is great and I will rent again in the future.

TERESITA M. 
Rating:
5.0

Customer did not leave a comment.

MAU T. 
Rating:
3.0

Why was I charged twice

ANNEL I. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
5.0

Another great experience I will continue to rent from this location as the transactions are seamless and The staff is very friendly and helpful.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Jacob U. 
Rating:
5.0

The staff are well trained and the customer service was excellent. Thank You so much.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

You for always providing me with quality equipment when needed. The staff is very friendly and helpful This makes getting in and Alba facility that much easier thank you.

Robert H. 
Rating:
5.0

Nothing really ,Nice

RENA C. 
Rating:
5.0

Customer did not leave a comment.

Ebony M. 
Rating:
5.0

Nothing really, really nice 👍🏽

RENA C. 
Rating:
4.0

Customer did not leave a comment.

Karla S. 
Rating:
2.0

No one way drop for just 70 miles away should not cost as much as it did no free millage for return trip and truck had 1/4 tank of gas and when I brought it back I had 1/2 tank of gas you guys took me for 45 dollars of gas and 2 rentals with no drop you guys a rinky dink company and would not recommend I want me 45.00. Dollars

REZSUA H. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Rex M. 
Rating:
3.0

The owner helped me, but was rude. My online reservation was cancelled without notice. New rental paperwork had to be processed twice. It took me 45 minutes before I could leave with the rental truck. I will find a new location next time I need U-Haul services again.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

DIA V. 
Rating:
1.0

Refused to help, disrespectful. I have already made a formal complaint to Uhaul and will most likely not use Uhaul again.

STEVEN J. 
Rating:
5.0

partner with car wash service for customers during rental time.

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

APURVA B. 
Rating:
3.0

The rental was a 24" which was poorly maintained. The seat did not adjust up or down, and it drove really rough. I had the rental for 4 hours a d was charged $67.00 which was outrages!

JANAY L. 
Rating:
5.0

Customer did not leave a comment.

EUNG S. 
Rating:
5.0

Staff was very helpful.

William S. 
Rating:
5.0

The vehicle and trailer were well maintained. The truck got good gas mileage and road well. I wouldn't hesitate to recommend this to all my friends. Thank You for a job well done. Keep up the good work Kayla and all who work with you. You're a great bunch.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

Vito D. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO T. 
Rating:
4.0

The customer service rep. was very helpful I will recommend everyone when needed to him. He made my experience with my rental very smooth. Thank you

ANNA B. 
Rating:
5.0

Fast service, good van!

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

ARIEL L. 
Rating:
3.0

I was extremely disappointed with the 24 hour pick up online registration process. I didn't like that you had to give 2 people's phone numbers so uhaul could call them at 7:30 am when I wanted to p/u the truck before the uhaul location opened. It took us about 45 minutes to get through the registration process while we waited in our car, in the cold. Next time uhaul should have the 24 hour p/u registration service available to 24 hours ahead of time, from the comforts of one's home so this doesn't happen again. I will not use this service again, nor would I recommend it.

Bernadette T. 
Rating:
1.0

The associate was incredibly rude when we asked a question regarding our rental. In addition, we went to fill the gas up and checked the gauge while refueling so we didn't over pay for fuel, and the gauge is modified so it never shows a half tank. We ended up paying for a full tank of gas when we were only provided the truck with half a talk. Others have complained of this practice. Will be taking to better business bureau.

Issac A. 
Rating:
2.0

Horrible service truck was a piece of shit

Raymond M. 
Rating:
4.0

Customer did not leave a comment.

MARLON J. 
Rating:
4.0

The woman who waited on me was friendly and helpful. Cheerful attitude and professional.

Robin M. 
Rating:
2.0

Dirty trucks. Needs brakes redone

Juan K. 
Rating:
3.0

The customer service was mediocre at best. The real problem was the Uhaul app. It took so much longer to get my vehicle than if I just went with in-store help. I will definitely not use the app ever again and warn people not to use it.

John F. 
Rating:
5.0

Great personnel. However, your review process completely misses the problem area—your telephone personnel. Worthless. Rude. Ignorant.

DANIEL L. 
Rating:
4.0

They told me all trucks come with 1 half tank. The trunk was on empty. I filled the tank and return it 3/4 of a tank. The told me they don't give refunds for gas. It''s in the contract. Being the mgr told me that all truck come with 1/2 tank constitutes a breach of contract. I am unhappy that they can't pay me for the $44.00 I paid for gas.

MICHAEL P. 
Rating:
1.0

Reserved a truck 1 week in advance. Truck was not available when I went to pick it up. Had to travel several miles to get a truck from a different location. That location never answered their phone. Called several times, waited on hold for several minutes and always got disconnected. They charged me for all of the miles when the first location told me I would get a miles discount due to the reserved truck not being available. Literally one of the worst experiences with a uhaul ever!!!

Judith A. 
Rating:
4.0

The employees here are what make this location shine. Excellent customer service.

Patricia C. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

HAKAM J. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Michelle V. 
Rating:
4.0

Very pleasant experience.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

Customer did not leave a comment.

Andrea J. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

The agent was very helpful to this novice tower. She took the time to show me how to connect the trailer and make everything was working properly.

Casey Y. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
No reviews have been submitted for this location.

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