Shorter wait times
lorena C.Customer Reviews for U-Haul at Beach Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady working there wasn't the best
Trinidad P.Been using this branch for over 12 years.
Sharon M.I had a great experience. Thank you!
John E.Friendly and fast return! Great experience!
Michael M.Very professional and efficient service as per usual at this location .I would not go anywhere else. Thank you
MaryAnn C.Despite the delay in getting my truck the employees were very very helpful and contacted me immediately once it was ready. Easy to take and easy to drop off, would use this location again.
Brian D.Absolutely amazing service! I believe the guy who helped us was named Randy and he was beyond helpful and kind. We had an amazing experience from start to finish. Best u-haul experience ever thanks to Randy!
Tim M.Was moving a Expensive 8' tree, was assured by blonde woman worker that the truck would accommodate the tree. It didn't fit, unfortunately and had to lay it down… breaking the top branches of the tree…🤬
warner E.My pickup location was changed on me but the management and team were responsive, fair and nice to deal with. No changes from my perspective
steve J.guys were great and worked quickly. The systems were slow - it took a long time for the computer to accpet the rental and for the credit card scanner to work.
Brett G.Nothing.
Sharon M.Our furniture dollies were not included. It made our move more difficult. We were refunded, but being more careful that we have all the equipment we reserved would be helpful.
Julie J.Great customer service
Kerrison S.Great experience. Thanks guys.
Adam B.Reserved truck at Garden Grove, but had to pick up in Huntington Beach. Returned truck at 5/8 tank, same as when picked up, but still was charged $18 gas surcharge.
Kurt K.The van was smelly.
Daniel S.Excellent in store personnel
Myles Y.More clear signs for pickup n returns. Maybe moving the trailers further away from the entrance would assist your customers in recognizing a sort of enter n exit Possibly colored parking areas would help too. In any case I love my HB uhaul facility n will continue to use it for all my needs! Awesome staff too
Vivian O.Just two things... 1) In the app... the link that allows you to do express check in... it doesn't lead to anywhere. It shows an error "the page you are looking for does not exist" 2) In the app... when doing the final photo of "where you placed the item" it does not save and allow you to finish the check out process.... everything is smooth and simple all the way to the end. So one would try to take photos from different angle and regardless of what angle the entire trailer is within the photo... it will not progress when you select continue. Its very frustrating specially when you're tired and its late.
Rocky Q.Very accommodating and friendly. Easy check-in and check-out. Tim was awesome. Wish I could remember the other two guy's name...sorry. Keep up the good work!
Teresa M.Bringing it back was a crappy experience unlike it is usually. The douche bag manager saw i was there to return the trailer and preferred to screw around on his phone than help. I unhitched it myself. When I walked in finally, hes there playing about on his phone, never looks me in the eye, turns his back to me and grunts "youre good" as he checks me out. Appalling customer service. Someone should promote Randy to manage it. He is always exceptional.
Michael K.Great staff!
Jeffrey B.Everyone was knowledgeable and courteous. The transaction was easy and quick.
Paul G.I've rented from you a few times and it's always been a excellent experience
Ken B.Great customer service,
RICHARD W.I had a really bad experience today. The person who helped me was overbearing. I ask him to borrow a light adapter for my truck and he was trying to sell it instead, when regularly they let me used it. He finally borrow one, but at the time i return the equipment I notice he added an extra fee to my rental bill without my approval. I am really upset .
Edgar V.Staff extremely helpful and friendly. The process was easy,and online options usee friendly.
CHERYL Y.not much, they came out to us made check out a breeze
Joe C.This Center has always been great as I use it often for myself, family and friends. There's always plenty of supplies, efficient in getting people through the check-in process and very helpful whether picking up or returning.
Eric B.Very helpful staff!, congratulations! Those guys deserve a big raise!
Scott W.Fast and friendly service!
Teresa M.Employee was miserable ! At pick up. Left opener in truck They claimed they never found it? They don't clean them? Now s extra charge of $80.00. And no explanation
DAVID H.Everything was great. Good customer service
Ryan D.Using this store over 10 years.
Sharon M.Good
Hector H.Rented car transport. The straps were almost impossible to losen the straps were tightened backwards which made it not Losen. Took 1 hour to get loose Your employees need to check those straps and be taught how to use them Next time i make them losen them before I leave
Timothy C.Excellent customer service
Robert D.Streamline check-in.Took way to long waiting in line.
James S.Management is great here. Friendly staff. My go to U-haul location!
Leonardo M.Customer service was fantastic
Brenda M.Not much really.
Randle S.Over 13 years I have used this U-Haul. Excellet.
Sharon M.Customer service at this location was great. I don't think they have on-site storage so some of the questions asked are not relevant, but my experience here was great for getting my U-box to me ontime
BRANDON M. | Overall Experience