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Jorge TCustomer Reviews for U-Haul at Beach Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I just wanted to say thanks
EDWARD DGreat service at this location everyone was very friendly and helpful
MATTHEW LThe staff are all very responsive and helpful.
GREGORY BTrailer was ready for me to pick up.
DANA MGood job by the representative at the desk.
BRUCE SQuick easy and great service
STEVEN DThis location makes it easy and the staff is GREAT. Only place I’ll rent U-Haul from.
LELAND DExceptional and very professional service!!!
DAVID ZSuper support!
Sally CAll personal were very friendly and helpful. Thats why I keep coming back.
DONALD WNorman always has great customer service.
JOHN CLove it!
ANTONY BGreat location
JUDI PPersonnel at this location were very helpful and professional.
WILLIAM NI rent the flat bed car haulers often, never a issue
ANDREW RThere was previous damage to the Uhaul vehicle transport trailer when inspecting upon pick up with the Uhaul employee. The damage to the passenger side fender and 2 tires was dismissed as minor by the the Uhaul employee and said to be fine for the rental duration and mileage on the contract. During transport to the destination 1 tire failed causing an unsafe situation on the Highway. This failure in the Uhaul equipment also caused a delay in transport time which was a problem for the scheduled drop off. This Uhaul equipment failure was avoidable and unexpected. Please have a Uhaul representative follow up on this matter.
JEFFREY SNothing
GREGG MQuick, easy, and professional removal. Perfect after a long haul!
MELONIE BEverybody there is always polite treats everybody with respect not like the U-Haul on Beach Boulevard in mid city or Westminster where it’s at they treat you like they’re doing you a favor say shrewd remarks if you ask him a question I’ve had three confrontations with him they could care less about your business so I drive an extra few miles down here. I’ve used you guys a few times And this day and night keep up the good work and I refer everybody do you not the other place?
DEAN HFast and friendly service. Easy return
GERALD Myour app is awful. just wanted to check in after hours and couldn't log in nor create an account. Had to call. What a waste of time, if only the app were simple to do so.
EDWARD CPrice high for a trailer
BRIAN RI would say you guys are the best!!! I don’t use any others. Only 900 times in 40 years, I have and still will use yours every time I need them!
ROY AThe staff was very helpful and knowledgeable.
MICHAEL MThe app sucks having to go through the app for the pick up was stressful and way to complicated I’m super glad the manager was there when I dropped it off and he offered to do the drop off process on his end made my life way easier great customer service from him
jonah aGuys were great
JEFFREY MThe trailer was cleaned and appeared to be maintained; however, upon freeway driving the wheel on the trailer was vibrating as if it was unbalanced. This caused the trailer to shake at higher speeds in the freeway.
DAVID-QUOC NMy car was scratched by an employee who didn’t even ask but put the dolly in my car and scratched my brand new car. Not happy at all!!!!
kari lThanks to Norman and his great crew!
RICHARD GYour workers are always nice and very helpful.
THOMAS MAll is good!
PAUL MQuick and fluent service
THOMAS TGreat employees. Especially the one at the counter. He was helping multiple customers at the same time to check us out faster at the register. Give him a raise!
CRAIG VThe service at the beach blvd. Excellent. I would highly recomend this location. The truck was emaculent. The customer service was exceptional. I drove up, parked and within 5 minutes I was in my rental truck driving off.
STEVEN CTrying to charge more money Than expected
KAYLA MVery friendly and knowledgeable employee!
ERIN KI was a walk-in with no reservation and your computer system was acting up but your staff member was still able to help me in a timely manner. The staff was friendly and professional.
THOMAS SGreat service, thx
ALBEIR EI had an incredible experience at the U-Haul in Huntington Beach, all thanks to Norm, the manager. From the moment I walked in, Norm went above and beyond to make sure my rental process was smooth and hassle-free. He is professional, knowledgeable, and truly cares about his customers. Norm took the time to explain everything clearly, ensuring I got the right truck for my needs without any unnecessary upsells. The equipment was clean, well-maintained, and ready to go as promised. His customer service skills are unmatched, and he made what could have been a stressful moving day feel effortless. It’s rare to find someone so dedicated and helpful in this industry, and Norm is the reason I’ll be coming back to this location for all my moving needs. If you need a reliable U-Haul experience with top-notch service, ask for Norm—you won’t be disappointed! Thank you, Norm, for your outstanding service!
Chase TWorkers very helpful, pleasant. Easy to rent from this location.
Christina RLower your prices for car haulers! $307.00 for 1 1/2 days is pretty ridiculous!
Edward JEverything went as planned ! No interruptions. Couldn't have asked for more ! Amazing help. Thank you, Helen Tarin
Helen Tfast friendly and courteous service from associate.
ERIC GBoth employees that helped me were very friendly and efficient.
GRANT BThey were extremely fast and was in and out in 5 minutes! Great job
LESLIE PEricson is great to work with. He is polite, professional, and knowledgeable about company policies. I look forward to continuing to rent from this location again, mainly because of my positive interactions with Ericson.
SHERIN SExcellent
MICHELLE Jvery quick and easy. make a reservation first online and it is a breeze. No problems whatsoever
JULIE NTruck's digital odometer reads - 120,000 + miles. The way it sounded (motor was not healthy, knocks) and drove (frontend needs, control arms, struts, coilovers, sway bar, etc. Recoil from a good size bump or hole sends the front wheels dancing with excitement, each to the beat of a different drummer-boy ('pa rum pum pum pum') and wobble momentarily. If the odometer wasn't digital, I would say they rolled back the milage from 325k miles. Maybe 120 k miles on odometer? With all do respect do the jester (me), the motor never had a chance to get warm (and maybe detonate), and the suspension, brought me back to 1970's Disneyland; the suspension would have been an "E" ticket ride. Sadly, my jaunt was under five miles, hence no detonations from the Pearl's cannons, sinking the Paddle river-boat, nor a blast off Space mountain, setting off an avalanche on the Matterhorn, causing a log jam at the haunted mansion, while careening into the masses in 'It's a small world.'
STEVEN SWe were well pleased with the entire process. The guy who wrote up the order was professional, friendly, and helpful. It was overall a good experience. Thank you.
Charlotte Rgreat
ERIK EDee gave excellent service
JOANNA ACheck out was fast and easy. Great customer service
Roxanne NCustomer service at this location was great. I don't think they have on-site storage so some of the questions asked are not relevant, but my experience here was great for getting my U-box to me ontime
BRANDON M | Overall Experience