Thanks
MOISES PCustomer Reviews for U-Haul at Beach Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wash the windows
Joe BThe guys were very nice and had our truck ready very quickly.
Brian CI have utilized this Huntington Beach place for rentals probably 20-30 times over the past 10 plus years. Always quick and easy and as promised. It’s my go to place. Today I rented a 26’ truck. I drove to Chula Vista from HB-this location and back. Today was not a great experience with this teck in particular. The truck felt like it was a bronco bucking back and forth and vibrating the cab and the precious cargo I was carrying from speeds of 46-65 which was the average during traffic. The best results I had were the slow lane at 35-40 and when I got to 75 plus. I think it maxed out at 78 and it was smoother for the few minutes I could drive at that speed before I ran into traffic and it started again. It was my worst experience with a Uhaul truck in all my experiences. The gentleman who helped me return the truck gave me $20 discount on a $300 bill. Although I was thankful, most of my drive was not pleasant. I had to take extra time to slow down several times and try to maintain a speed that wasn’t realistic to not have what felt like a broncing horse or speed wobbles. I’m disappointed in the obligatory $20 off of really a terrible experience and I still spent almost $300 for the 12 hours I had the truck. I think there should have been a better compensation for what was clearly a truck issue. The bringing feeling didn’t change even after we added hundreds of pounds of furniture which we hoped would help for fwy miles but it didn’t.
adam aThe experience was easy employees were very friendly I’d go back there without a doubt! Thankyou
Charlene Cis always so helpful and personable
MARK EAll good as usual. I rent the motor ycle trailers quite freqently . They never fail me . The staff is professional and experienced . Thanks for your streamlined website wher I can make my reservation . Pick up is easy and qwick as well as the return. Thanks U Haul Fred
Fredric BFriendly staff.
JOHNATHAN BGreat customer service from check in to return. Kudos to all the staff. All the staff were pleasant and helpful. Upon checking back, Jon checked everything out and even wished me a great evening. Look forward to using their service in the future. Once again thank you
Donna LTim at the Huntington Beach location off beach and Clay was super helpful and so courteous! Great job!!
CASEY CStaff cane out quickly to get me checked out, I did need to ask for receipt, I believe this should be communicated clearly so I do not have to assume or ask. 5 star location, always swift to the point and kind.
JOHANNES VEverything I needed was done, everything that it was used for worked fine
Mark PGreat job
Rich GNot a thing
BRUCE EPut customer service first
guy fThe trailer made as. Noise which I reported to the attendant.
Jeff EGreat people
Dane RGreat friendly staff
Donald Hgreat place! for sure again
Terry Wtotally all dusty interior and had to wipe off dash and windows and side view mirrors had to be washed to see clearly, windshield was streaking after trying to wash with windshield wipers.a bit6 annoying and disapponted in how care was taken
armando aExcellent customer service!! I would go back to this location in a heartbeat!
Stacia SHelpful friendly staff.
Angel TThe in-store Representative that assisted me was very nice, helpful and knowledgeable. The pick up and drop off was nicely expedited! I wish I could remember his name! It was an overall an excellent experience!
TRACY HYou did not inform me about any after-hours service fee, and you should not charge any additional amount.
ADEL YEverything went well and according to plan. The guys were very helpful and got me going quickly.
KEVIN SD was amazing with his customer service!
Trina MWhen we rented our equipment we rented moving blankets and was quoted 10 bucks per dozen for the move, we got 2 dozen, 20 bucks. That's what was on our original receipt. When we returned the truck and trailer the guy said he was to busy and we are going to be waiting a very long time and he could send us a receipt. Got home and noticed he had charged us 120.00 for the blankets. So we called him and he said they are 5 bucks per blanket and he would refund the 100.00 bucks this time. He sent us a new receipt for the move and he had changed the cost of the blankets on the second receipt. Don't like this practice at all. When we picked up the truck everybody was really nice and helpful, but upon return the guy sitting behind the counter who changed the price of the blankets was less than helpful and frankly didn't seem quite honest with the move he pulled. For this reason I would recommend this place, but watch the charges apparently they change by who is helping you???
JOSEPH ZExcellent customer service
Joanna AI usually rent a UHAUL at least 3 - 4 times a year and always at this location. The equipment is always clean and in working order.
Johnny VThe associates are always friendly and accomodating!
MICHAEL RThe location was outstanding - quick in and out - my needs were completely taken care of Just a note on the website - lots going on there - so maybe take a little time to think about the user experience It's good but justa lot of buttons to push
Thomas LHot coffee
ERIC GThe U-HAUL representatives were very helpful and explained everything in detail. I have used this same location in the past and will certainly use them in the future, along with recommending this location to others.
mary jThe vehicle was sprayed with some type of freshener and it was very overpowering.
Cynthia LThe staff were professional, friendly and knowledgeable. We use this location regularly because of the consistency in regards to the customer experience. These guys deserve some recognition. Great job this time, and every time
SCOTT DNothing. The 2 guys working were exceptional. Their customer service number 1
DARRELL EI didn’t have a reservation but this location has a lot of VEHS available. It’s always a simple in & out experience. The bonus id that the staff is friendly.
FI TEverything was awesome it went so smooth and easy thanks
STEVEN TThe Crew at check in and check out made it quick and easy, couldnt be better
ERIC GNothing. Everything was great
Michael MA/C didn’t work
Davlyn SI told the desk person about the issues and he said “I’ll send it in for maintenance” no apology or rate reduction, etc.
BRUCE BAMAZING customer service! Thank you so much!
Catalin BThe trailer was the perfect size. Customer service was great! Fast hookup and disconnect, thank you.
THOMAS GThank you
PAUL LThey’re both great customer service while
JOSEPH SThank you to everyone for their help!
GERALD Mthe experience was perfect. Thanks!
CHRISTOPHER WCheck in and return was simple particularly since I pre-checked in online. The staff were very helpful.
Elisa SSmooth, quick, no fuss transaction.
RUBEN CCustomer service at this location was great. I don't think they have on-site storage so some of the questions asked are not relevant, but my experience here was great for getting my U-box to me ontime
BRANDON M | Overall Experience