Customer Reviews for U-Haul at Broad & Central

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Broad & Central

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MICHAEL S. on

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Staff members at this location as well as the Goodale location were exceptionally helpful at assisting us in modifying our relocation plans after our PODS unit could not be delivered at the last minute. They found us s larger truck and moving supplies quickly.

Cathy L. on

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My left tail light / signal was not working ...just worried I would get pulled over...The trailer was nice worked well for my purpose. Return was a breeze.Will rent here again.

Carrie C. on

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Amy C. on

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Really the employees were awsome, it went fast and smooth pick up and drop off. I will keep my business at this location

Jeanette B. on

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Danny R. on

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Reid S. on

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mark m. on

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James C. on

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So my husband and I reserved a 26' truck online for the Parsons location. The pickup we reserved it for was for 3pm. So when my husband called to confirm the next day, he was told the person who rented it before us wouldn't have it back until 4pm. So they sent him to Broad and Central, way out of our way. Then he called back to ask if anything was closer or that we could wait and another person told him he couldn't because the truck wouldn't be ready until the next day. Listen we only had one day to move. So please this company needs to get it together and be more organized. We had to pay more because of someone else's error.

Steven S. on

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Willa Y. on

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Elise C. on

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Derrick J. on

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Chuck was is an amazing associate. He is very knowledgeable and helpful.

Linda G. on

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Staff is so friendly and helpful!! A pleasure to work with. ??

Cheryl T. on

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I was not told that a new policy had been introduced. We only had the truck for 3 hours and dropped it off the same way we got put gas in it, put key in the slot. But was charged $20.00 dollars for a after hours fee which is ridiculous! Was only told to put key in slot and put the truck on the side of the building. Not an after hours fee if you dont check out on your phone. Had never heard of this! People should be told if new policies. Lady I spoke with at westbroad was not understanding at all!!!

Frank Z. on

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Helpful staff

Ronald B. on

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Employee was very friendly and helpful

joyce s. on

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Rahul B. on

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Great and easy return location. Nice people and very quick service.

Maggie F. on

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Staff were very nice and when I pointed out a computer glitch on the paperwork for the amount of gas to bring the truck back at, the manager was very humble and nice and fixed it. The woman who helped me as well, Nature, was very calm and nice.

Derek G. on

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Kacia K. on

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William S. on

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Martine D. on

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Mark B. on

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The neighborhood this location was in was not really the best making it a little nerve racking.

Adlai S. on

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The staff was amazing and very helpful.

Teresa G. on

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timothy p. on

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Chuck was extremely professional and customer focus and did a very nice job in installing my hitch. He exceeded my expectation as he took the initiative to contact the Subaru dealership has there was a defective part (tire mount) that he ordered for my car. I would recommend this U-Haul to my friends and family!

Sean M. on

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Prashant S. on

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Don’t make it a pain in the butt to book a U Ha, pick up one (and/or return it)

Steven D. on

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