Customer Reviews for U-Haul at Broad & Central

3,191 reviews

1428 W Broad St   Columbus, OH 43222
(@ Central Av)

(614) 478-6612

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(614) 478-6612

1428 W Broad St
Columbus, OH 43222
(@ Central Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Keep up the good work

Hiram F. 
Rating:
5.0

Nothing

ARSTEEN R. 
Rating:
1.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

tony B. 
Rating:
3.0

Customer did not leave a comment.

TERRION W. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Robby S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
1.0

We reserved the trailer for [pickup at Sinclair Columbus location at 9am. I called on the same day, and asked to change it to 11 am and told it is OK. However, when we showed up, we were told that our reservation was changed to another location. So we had to drive 30 minutes and waited in line for another 20 minutes. Very disappointed.

ALI A. 
Rating:
5.0

All Service fast and safety & secure

LUIS B. 
Rating:
1.0

Wait time to talk to customer at counter, I waited 40 minutes to talk and rent a truck. Then the sales person was not in a good mood and acted poorly with his attitude and upon returning truck the lady that took the keys told me she was sorry for what happened. She was very nice and I wish she would have handled me on my transaction. I am a company so my time was money lost on the time I had to wait about $75.00 per hour plus my time . I have been a customer for years and don't plan on going to another company for rentals

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

RAELENE M. 
Rating:
5.0

Kenzell and his staff are always courteous, friendly, and knowledgeable. On Monday, October 11, 2021, I left some papers pertaining to our food pantry purchases in the truck by accident. Andy and Jenny retrieved them when I called back and put them aside for me to pick up the next day. Also on that Monday I picked up a nail in my car tire. My donut spare was a little low and I tried to fill it at the gas station when I refilled the Uhaul rental truck, but the air compressor didn't work. I was able to get air at the drop off when I returned the rental truck and my wife and I were on our way to have my tire repaired! Friendly, courteous service! Thank you Kenzell, Andy, and Jenny!

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Ken, Andy, and everyone there were kind and amazing.

JONATHAN H. 
Rating:
5.0

Great customer service all around. The General Manager was extremely friendly, professional and helpful

TALEKA T. 
Rating:
3.0

Customer did not leave a comment.

QUINNTAYLOR B. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

make sure the cab is being cleaned out after use. i was moving furniture and my couch was covered in dirt from whoever used the uhaul before me. great other than that.

tarynn P. 
Rating:
5.0

Customer did not leave a comment.

CAMERON W. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

ALLEN P. 
Rating:
5.0

No suggestions on how to improve on excellence

DARRELL D. 
Rating:
5.0

Customer did not leave a comment.

FRANCES U. 
Rating:
3.0

Was overcharged, my reservation was changed 4 times

SAMANTHA H. 
Rating:
3.0

Customer did not leave a comment.

ADRIAN D. 
Rating:
5.0

Customer did not leave a comment.

KARLA B. 
Rating:
4.0

Customer did not leave a comment.

LANEETA S. 
Rating:
3.0

When you have a customer in front of you you shouldn't stop to answer the phone then remain on the call for 15 minutes while other people are waiting in line.

DARLENE H. 
Rating:
4.0

Customer did not leave a comment.

Maxwell D. 
Rating:
3.0

Customer did not leave a comment.

Alexander L. 
Rating:
4.0

For the most part no real complaints. Little things like the cupholders being broken were annoying but this seems to be normal wear and tear on UHauls

Andrew H. 
Rating:
4.0

I hope they don't rent out this trailer until they fix the lights.

NANCY D. 
Rating:
5.0

Customer did not leave a comment.

Isabelle E. 
Rating:
5.0

Customer did not leave a comment.

Shannon G. 
Rating:
3.0

The personnel there were understanding of my situation and able to help where they could. Getting in touch with direct locations is extremely difficult due to their call lines being busy which leads to forwarding to a call center. I eventually got in touch with the Assistant GM Jenny Farooq who had worked hard to try to resolve the problems I had. Reimbursement for increased mileage on vehicles, travel time, and unexpected hotel stay would need to be handled by corporate and there's nothing they can do on their end.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Gas was returned at correct level I wasn't able to do after hours drop off online to show that but I do have a picture of the fuel level. No complaint it was only a few dollars overall was good

DASHELL M. 
Rating:
5.0

I can't say enough great things about the staff at this location I'm definitely going back if I ever need a uhaul again!

TERA J. 
Rating:
1.0

Customer did not leave a comment.

Cameron W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWJAMES M. 
Rating:
5.0

Mr Andy was absolutely wonderful and polite! Thanks so much for your help!

Lauren R. 
Rating:
5.0

Customer did not leave a comment.

JOYCE P. 
Rating:
5.0

Amicable and helpful

WILLIAM T. 
Rating:
2.0

The driver window loudly leaked wind through the rubber seal, that had been previously taped to the cloth interior. There was damage to the driverside door area, that might have caused the seal leak.

Drew C. 
Rating:
4.0

Customer did not leave a comment.

KENNETH N. 
Rating:
5.0

I was impressed with the young man who was working at this site. He was very professional in his attitude and appeared to be very competent. He explained all of the details of the rental clearly and quickly, while still making sure that I understood what was going on. He did a very good job

PETER L. 
Rating:
5.0

Thank you for accommodating our needs, even when I couldn't return the equipment after our trip took longer than expected.

Mariah H. 
Rating:
5.0

I needed a truck within an hour. I easily set up a reservation online which saved me even more time upon pickup. Customer service was fast and friendly. Great experience!!! I will ALWAYS use this location.

David K. 
Rating:
5.0

Customer did not leave a comment.

DANIELA B. 
Rating:
2.0

Overcrowded with trucks. No place to drop off

SONDRA F. 
Rating:
2.0

Overcrowded with trucks. Hard to find a place to leave returned trucks

Sondra F. 
Rating:
1.0

Customer did not leave a comment.

DAKOTA M. 
Rating:
1.0

Too far away from my ending location.

DWAYNE LAMAR Y. 
Rating:
5.0

CHECK THE OIL IN YOUR TRUCKS. THE GENTLEMAN WORKING THIS MORNING SAVED THE DAY BY SUPPLYING ME WITH 3 QUARTS OF OIL!

Jacob F. 
Rating:
3.0

Customer did not leave a comment.

DANIEL E. 
Rating:
1.0

I went to the uhaul the day before to confirm all details. All was set. I arrived next day at designated time. No uhaul was available. I spent 1 hour working w your staff to find another uhaul somewhere along my trip route

Karen W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Access to full lot was difficult. Robert was very helpful.

Gregg M. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
2.0

It seems that one of the requirement to work in that company is to mean and rude, and being scolded this is the second time I rented a van and I wanted to give a second chance but it seems is all the same, bad customer service and rude. Equipment is in good condition.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

henry P. 
Rating:
5.0

Customer did not leave a comment.

CURTIS L. 
Rating:
5.0

Customer did not leave a comment.

Dena W. 
Rating:
5.0

Customer did not leave a comment.

MAURICE M. 
Rating:
2.0

Poor location. Not enough room and difficult to park the truck upon return. Signage was incorrect.

Carol W. 
Rating:
5.0

Very friendly and helpful staff. This was my first experience renting and driving a UHaul on my own and they made it painless.

Kristen S. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Add a second entrance. I was blocked in Friday night because there is only one entrance and had to come by back Saturday to drive my rental off the lot.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
5.0

Customer did not leave a comment.

Felicity M. 
Rating:
2.0

Your whole website and app shut down while I was trying to drop my Uhaul off at night in the rain. I had to return the next morning instead

Noah M. 
Rating:
5.0

Customer did not leave a comment.

Seth K. 
Rating:
5.0

Lots of options for trucks and the staff was on point! Thank you

Todd S. 
Rating:
3.0

The people were great, just a tight location. Hard to drive a large truck when one isn't used to driving it in small spaces; not much parking to leave your car either.

BRETT D. 
Rating:
5.0

Customer did not leave a comment.

TIM T. 
Rating:
5.0

The girl that helped us was very friendly and helpful

Scott M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

I had a great experience! Only good things to say. Staff was great and flexible and made my move much easier.

Lydia D. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

FRANIE A. 
Rating:
1.0

I was charged for fuel being too low when the gauge was clearly at the 3/4 level. Such a minor subjective decision by the staff is ridiculous. Very poor service.

MICHAEL U. 
Rating:
5.0

Customer did not leave a comment.

Kristen P. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Follow the standard set by Kenzell, Angel, Andy and the other staff at this location, 1428 W. Broad St., Columbus, OH 43222. They are excellent examples of how customer service and equipment should be.

Walter M. 
Rating:
5.0

Location was great. Staff was attentive and we were in and out after drop in only a matter of minutes. They did a great job.

Monica G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
1.0

The employees working the day i rented my uhaul were very rude and called me numerous times to return the truck after less than 3 hours when i had rented it for the entire day. the amount i was charged was more than double what was estimated although i had only driven it > 10 miles. I was charged double for the damage protection plan (there was no damage to the truck) and the truck itself did not even come with a lock.

Dana T. 
Rating:
4.0

Professional and courteous

JOSEPH M. 
Rating:
5.0

Friendly employees, equipment in good shape and ready at time of my arrival, answered all of my questions, and I was on my way quickly.

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

DENISE H. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

Maria H. 
Rating:
3.0

Customer did not leave a comment.

KERA M. 
No reviews have been submitted for this location.

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