Customer Reviews for U-Haul at Broad & Central

Rating:

5.0

Everyone was great and very helpful. I recommend this location to everyone in the area.

Rating:

5.0

Great customer service

Rating:

5.0

Great customer service

Rating:

5.0

Excellent

Rating:

3.0

Not so much anything on the location but I booked a reservation through another location and my reservation was transferred to this location miles away. I was told it was because the truck I rented broke down. I feel like this truck should have been transferred to my original pickup location so I was not inconvenienced having to drive further. It was also frustrating to pick up a truck that only had a half a tank of gas. You supposedly charge everyone if they don't return it full so why aren't you filling it up?

Rating:

5.0

The sales clerk was very helpful and friendly.

Rating:

5.0

Clear and easy instructions

Rating:

5.0

While excellent, it was not the location we had reserved. And while it was not a significant distance away, it did delay our plans for the day by more than 40 minutes because of the change in pick up location.

Rating:

5.0

Nothing don’t change anything. They guys were super nice and helpful at checkout and return.AD

Rating:

1.0

I reserved a truck, arranged for extra help to carry things. When I arrived, they couldn't deliver the truck I reserved. I arranged for a new truck the following day and was promised a credit to offset the "inconvenience". This time, Uhaul was able to provide a truck and a $21 "credit" for my inconvenience. However when I returned the truck, no only did they cancel the credit, but charged fees in the amount of the truck rental, even though I only drove the truck in town on one trip. so instead of a credit, my total charge is now double. I can assure you, Uhaul will be the last place I look to rent a truck in the future. Customer Service has been replaced with lies and false promises.

Rating:

1.0

Roaches everywhere big and little

Rating:

5.0

Nothing all good

Rating:

5.0

The kind gentleman at the front desk was super helpful and kind made the experience as great as it was. He was 6/5!

Rating:

5.0

Fast and friendly

Rating:

5.0

Vehicle was perfect for our needs and brand new! Team delivered excellent customer service from check-in to drop off.

Rating:

2.0

They did not have the vehicle I had reserved. I had to extend the rental for one day when I returned after hours. Have been trying to charge $100 to my account even though I returned it early due to some bureaucratic step I missed with their app I don't have

Rating:

2.0

The brakes failed, it was Dusty because it hasn't been used in idk how long. It was stalling and running oddly.

Rating:

4.0

I recommend giving a designated parking spot to people when they return the car so they know where to park. But, I appreciate the flexibility.

Rating:

5.0

Si. Muy buen servicio

Rating:

4.0

This was a fast and efficient process! The employee was super friendly and helpful.

Rating:

5.0

Knowledgeable friendly staff who goes above and beyond service.

Rating:

3.0

I paid for a dolly when I booked the rental online but they forgot to put it on the truck. The truck also only came with a 1/4 tank of fuel to start.

Rating:

5.0

Customer service at the pick up locating and return location was great.

Rating:

4.0

Overall the crew did great. Only one minor broken item.

Rating:

5.0

Staff was great and covered all the details. Love the changes to the UHaul trailer (5x8). The change from the old chains, and hitches to the new ones were wonderful.

Rating:

3.0

Give me thee money back that yall charged on my card multiple timely

Rating:

5.0

Robert is the man! Great asset to your company.

Rating:

1.0

Manager was rude I went there at 7:00 am to get my rental and when I went in she said I would have to go back outside because she was having a meeting. And the idea of your rentals aren’t full when picked up is a scam I think your company has got going on because no one explains they are not full and your company makes out because the renter ends up filling the rental up and your company benefits from not having to put fuel in them., there is no way of knowing how much fuel I used so therefore I don’t know how much to put back in before returning. This is something I believe your company does intentionally.

Rating:

5.0

Great customer service. Very easy to drop off a vehicle.

Rating:

3.0

The rental contract was completely screwed up and I was billed an extra 800 dollars.

Rating:

5.0

The owner helped us at the front desk and was super happy and helpful. Best run store I have been to in a long time.

Rating:

5.0

Online website directed me to a store that didn’t have any available rentable storage bins. Luckily the store I went to was able to track some down from another location but would have been great if the webpage was accurate the first time around.

Rating:

1.0

I obviously needed to leave my car there so I could drive the U-Haul. I asked where to park my car. I parked exactly where they told me to and they called me and told me I needed to drive back and move my car. The person who called (Jenny) was super rude on my voicemail! Their parking lot is tiny! Not a fun experience!

Rating:

5.0

Busy location

Rating:

4.0

The problem with this location is the location. It's too small. When we went to drop off the trailer I couldn't continue pulling in and couldn't back out onto the busy street because there just isn't room in the parking lot. The trailer was too wide to go between vehicles. I barely fit my truck through and ended up dropping the trailer and manuvering it by hand so it would roll out into the road. Then I had to jump a curb in my pick up to get out. The staff is great, but the location needs an overhaul of its parking. Lots of space out back to do so.

Rating:

3.0

The signs states to stay in the vehicle when returning the rental. I did that, but ended up walking into the building because no one was coming out. The 2 employees were just standing around talking. I handed them the keys and that was all that needed to be done.

Rating:

5.0

Orderly and helpful

Rating:

5.0

Good

Rating:

5.0

10/10 experience! Thanks!

Rating:

1.0

My company rents trucks daily the 26 foot trucks are $85.per day and .18 cents a mile. I was charged over $400. for a 12 hour rental. U-Haul has become nothing but a rip off. I can't believe people pay these preditory rates for a truck. I also went to the largest dealer in Columbus and they had no trucks. I remember U-Haul as a proud company that helped lower income familys with their moves. What happened??

Rating:

5.0

Young guy at the west broad location was nice and helpful. Got in and out with no time and the drop off was even easier

Rating:

5.0

This was the first time I used this location and I was very happy. I had read positive reviews about this location before, and the reviews were accurate. The two guys that were working on Sunday, July 13th were excellent. Very knowledgeable and moved quickly through the process. The only negative was I rented a dozen blankets online to protect my furniture and they did not have any for rent. They had some to purchase, but not rent. Other that, all was great.

Rating:

4.0

Have the extra supplies available that people reserve such as Dollie’s and blankets.

Rating:

5.0

Everything went smoothly. The added support of the moving help saved the day!

Rating:

5.0

The gentleman that helped us was very nice

Rating:

5.0

Just know it's in a rougher neighborhood

Rating:

5.0

Staff was very friendly and helpful