Customer Reviews for U-Haul at Candler Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Candler Rd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Laquana B. on

Rating:

I waited in line for over 40 mins customer service sucked

Larry R. on

Rating:

Customer did not leave a comment.

Evasia R. on

Rating:

Customer did not leave a comment.

Latavis P. on

Rating:

N/A

Ty S. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Customer did not leave a comment.

Omar T. on

Rating:

Customer did not leave a comment.

CARLA D. on

Rating:

Very nice people.

thornton L. on

Rating:

Customer did not leave a comment.

thornton L. on

Rating:

Customer did not leave a comment.

Chris T. on

Rating:

Customer service was outstanding. They took good care of me even though I arrived just before closing time. Thanks.

Tommorow B. on

Rating:

Customer did not leave a comment.

Lionel L. on

Rating:

Customer did not leave a comment.

Phillip K. on

Rating:

Customer did not leave a comment.

Clineisha B. on

Rating:

Customer did not leave a comment.

Fenella S. on

Rating:

I took approximately 30 mins to complete the transaction. First problem that occured was due to the computer system going down resulting it having to be done twice. But more importantly the person helping who i believe to be the manager went and attended to other persons, resulting in a longer delay. The final straw was when she again left before completing my transaction to attend to 2 fedx employees. She actually left the store, meaning going outside to attend to them and didn't return. It was not until i made a comment that another associate tended to me. The manager never apologized or acknowledged the computer problems or her leaving without saying anything. I will NEVER visit that location again. The only reason i believe she was the manager was because she mildly scolded a female employee for being out of dress code due to her shoes, which should've been handled in a private setting.

betty S. on

Rating:

Need to be stated up/ posted that a full day rental counts as 3 days.

YINDA H. on

Rating:

Customer did not leave a comment.

KERRIEDEA C. on

Rating:

Customer did not leave a comment.

REGGIE C. on

Rating:

Very helpful and friendly staff

DAMON S. on

Rating:

Pickup was not as promised. Items were not given but were charged. It literally is taking me multiple calls and lots of time just to receive reimbursement for items not given but charged.

elgine W. on

Rating:

one young lady i dealt with was asking me for a $140 deposit and the lady who finished my transaction asked for a $100 deposit. I think all your associates should be on the same page with want is or isn't company policy. Thanks

Robin H. on

Rating:

Customer did not leave a comment.

chris E. on

Rating:

Customer did not leave a comment.

Dennis R. on

Rating:

Staff were wonderful. Just not enough of them! One yard guy and one lady at the counter. Even after reserving online my wait time was 40 minutes! NoT a good use of mine or my fellow customers' time.

Alex S. on

Rating:

Customer did not leave a comment.

Marquel J. on

Rating:

Everything was great. The customer service representative "Lewis Anderson" was exceptional. He handled myself and another customer simultaneously, quickly and efficiently. Definitely will continue to use this location.

Deborah B. on

Rating:

Better and quicker customer service For assistance with the 24/7 mobile app online process for when they are issued this was the worst experience I've ever had with a U-Haul now I'm waiting still for me to give my money back for the issue that I had

PETER B. on

Rating:

Had a reservation for equipment at this location and when I arrived to pick up equipment it took 1.5 HOURS before the staff was able to get the equipment ready for me. This is the second time I have spent over an hour at this location with a reservation. Strongly advise you to use another uhaul location.

james K. on

Rating:

Customer did not leave a comment.

Daniel S. on

Rating:

Although we reserved and pre-paid for the vehicle, my son was obliged to stand in line for nearly two hours as the computer was down. While I don’t specifically blame this location, the experience—and the company’s utter failure to offer any apology or accommodation or discount—will have me avoiding UHaul altogether for years to come.

Sean H. on

Rating:

Customer did not leave a comment.

ELLA H. on

Rating:

Overall customer service not good. I feel if a customer has spoken with someone at the 1-800 number with some adjustments then get to a store and it's not showing in the system, please don't jave the customers to call them back, but the store rep to do so. Reps are slow and not enough staff to handle volume of customers. The gentleman with the dreads who checked me out is exceptional good.

Courtley H. on

Rating:

No comment

Carolyn W. on

Rating:

I only drove the truck for 9 miles, but when I returned the truck they charged me for 150 miles, I only had the truck for a little over an hour, tell me how this is possible.......165.00 for a19.00 dollar truck. Very dissatisfied ??????

Alexander W. on

Rating:

The team on site did they best they could under extreme circumstances. The central reservation system failed and failed to show my reservation properly at the first location where I had my reservation (memorial drive). They had no more trucks. The staff there was able to transfer my reservation to this new location in Decatur. When I arrived there, the central computer systems went down and would not check anyone out! Fortunately I left over 3 hours to pick up the truck. I incurred at least $20 of expenses ubering back and forth to the locations. This was a terrible experience through no fault of the staff.

UNTAVIUS S. on

Rating:

It was good

Sandra H. on

Rating:

Customer did not leave a comment.

Spencer W. on

Rating:

Customer did not leave a comment.