Customer Reviews for U-Haul at Candler Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Candler Rd

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Dana B.
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Customer did not leave a comment.

Reta B.
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Customer did not leave a comment.

NajmaMedinah M.
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Customer did not leave a comment.

Kyung C.
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Customer did not leave a comment.

Debra F.
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Customer did not leave a comment.

LESTER M.
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Don't exaggerate the miles driven. I feel ripped off.

DIMITREICK A.
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Customer did not leave a comment.

MAURICE B.
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Everything was great.

Keon C.
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Customer did not leave a comment.

JOSE P.
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Customer did not leave a comment.

Alfonso G.
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Fast and easy!

JAMES J.
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They were the best and very friendly and helpful!!!

ANDREA H.
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The owner was super nice & professional. I eas highly recommend this location.

Annella W.
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The window on the truck was inoperable but other than that the experience and customer service was great.

Egbert O.
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Customer did not leave a comment.

LOVE R.
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Customer did not leave a comment.

cager D.
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Great service

ivan A.
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Customer did not leave a comment.

STEPHANIE E.
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Everything was Good.

myesia B.
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Customer did not leave a comment.

Ashley G.
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The guys here were great & very helpful.

Aliman N.
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It would be nice to see the return key box fixed. It takes away from the mobile process having to call to make sure someone knows I left the keys in the mailbox.

BRITTANY B.
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Not specifically tell a customer they're going to be charged a certain amount and be charged way extra and tax extra for a $30 truck and was charged an extra day for two hours of occupying it bill went from $60 to $130 very unsatisfied!

Eike H.
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Customer did not leave a comment.

ESAU H.
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Very efficient employees

TANECA K.
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Awesome customer Service

Barbara M.
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Customer did not leave a comment.

NYLEECA S.
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Customer did not leave a comment.

Celestine L.
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Customer did not leave a comment.

jacqueline L.
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I had a great experience in renting from this location! The owner was very knowledgeable and gave excellent customer service 👏 I had a family death that prevented me from returning on time. Mr Alexander was very accommodating in assisting me when I called and even more so when I returned it later than scheduled! In addition his kind words of sympathy were very thoughtful. I will definitely keep my business here when needing to rent in the future! Thanks it wS truly appreciated 🙏 😊

TENESHIA L.
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nothing I will always go to them so polite so nice and professional

diana L.
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You did really good job thank you

MARY B.
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Customer services was excellent. The person who help me was outstanding. His name was Ricardo Smith

CHIQUITTA H.
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Make sure vehicle is totally functional. I rented a cargo van and what was to my surprise one of the back doors did not open up and I didn't realize it until I got home and try to open it. When I call back to the store and ask them was there a specific way to open the door the guy said no the door is jammed you have to work everything in from the side doors. This was such an inconvenience and such a hassle. You never know what someone has to move and to not have both back doors open is unacceptable for a moving truck! Needless to say I won't be going there again

LETITIA B.
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The system was so slow it took me 45 minutes to rent my vehicle after I reserved the truck online. The clerk was calm and courteous but the situation was very frustrating. I only needed the rental for a few hours and had to keep it longer due to the location not having a drop box.

Artravious C.
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Customer did not leave a comment.

Daniel T.
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THEY WILL NOT TAKE A PAPER COPY LICENCE WITCH IS VERY RIDICULOUS

Daryl W.
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Customer did not leave a comment.

WANDA C.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

WILLIAM L.
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Customer did not leave a comment.

Jared T.
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Customer did not leave a comment.

Dana B.
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Customer did not leave a comment.

Kevin J.
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Great customer service!!!! In and out on a jiffy.

Dana R.
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Check in was fast, staff was nice, truck was clean.

david D.
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Customer did not leave a comment.

larenza C.
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The waiting time.

tony M.
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Customer did not leave a comment.

Sherrie C.
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Poor customer service skills. I felt like my business wasn't appreciated. They were sleepy. Did want to be bothered. They use very condescending tone when they talk to you. So alley!

marcus C.
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Customer did not leave a comment.

david H.
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Customer did not leave a comment.

Daphne T.
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Everything was good

Cameron M.
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Nothing, the staff was totally professional. You don't see that often on this side of town.

veda B.
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Customer did not leave a comment.

REGINALD C.
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Customer did not leave a comment.

Patricia V.
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Staff was efficient and quick. Great experience.

DEMONTE M.
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Great customer service, very fast with helping me get what I need to get

Frederick M.
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Very fluid customer experience.

Jacob S.
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Excellent customer service also Very friendly experience also Very knowledgeable along with wwworking as a team. Special shout to Mr Alex Booklin and Mr RickyAlenander and Mr Mr Greg Morris. THANKS Jake.

adam W.
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Customer did not leave a comment.

Cynthia B.
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Rental pick up Location is execellent always

Barbara J.
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Update your computers so when people come in who have reserved trucks the computers won't be out and then we have to wait a hour or two hours for the system to come back

oletha D.
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They where great

SHAWN T.
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Customer did not leave a comment.

rosaline B.
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There is fraud occurring at this location, and I will report it to the police. I was not able to pickup the van I was assigned online as one of the employees was using it and refused to remove his belongings. The mileage on the contract was off by over 1000 miles. I was charged for over 300 miles and an extra week when I only rented the vehicle for 3 hours.

KEESHA D.
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The truck that I rented is in definite need of some mechanical maintenance. The brakes on the truck are pretty bad you have to press all the way down for the brakes to work and get the truck to stop on time. The ac only works when the truck is in motion. If you stop at a stop sign or red light the ac does not blow at all. The customer service I received when returning my truck was absolutely horrible. I called 5 hrs before my truck rental was due back in hopes of getting an extension and was told that I could not get an extension and if I didn't return the truck back at the due back time of 1pm I would be charged $50 for every 30mins I went over the time. I called another haul facility to see what the proper return policy was as well as the extension policy and was told that they were only suppose to charge for another day which would have only been $39.99. When I took the truck back as I was waiting in line it was about 3 people behind the register two just sitting and only one person actually working. It was raining and I was told to wait outside by my truck and someone would check me in. It took him about 15mins to get there to me again IT WAS RAINING! When I told him what I was told about wanting to extend he said “oh yea you would only be charged for another day, not $50 every 30 mins” (Wish I would have gotten his name because I'm pretty sure he was the one that told me in the first place). He's a dark skinned slim guy with dreads.....He then asked if I still wanted to extend the rental after I already had to rush to try to get it back there on time. I WILL NOT be using that uhaul location again.

Kelly T.
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All was good the Manager so nice.

Bessie O.
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Customer did not leave a comment.

Eric T.
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Customer did not leave a comment.

DeMario H.
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Customer did not leave a comment.

Johnell T.
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Need no change keep up good work

Joseph Q.
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The truck kinda smelled like cigarettes but that's about it

Kaydiane W.
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From my experience there a few times, it was quick everyone was funny and polite and I was in and out. The trucks was clean and operated fine thanks.

Lontray L.
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Customer did not leave a comment.

Belinda R.
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Nothing that I can see right now

Barbara J.
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Soo many Great improvements since my last visit to this location.

Lolalene H.
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Better customer service. Employers that know there job. Also I stood in line 20 minutes before I was helped every one was walking around trying to help each other. Need women working the counter.

LaQuita B.
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My reservation was bad. My first location didn't have the truck, the second location I was sent didn't have the truck either she sent my to candler not the scheduler. The scheduler sent me on a goose chase.

KEITH L.
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Service a little slow but when they get to you they work at getting you going.

RANDALL P.
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Hello, Only thing I did not like was to wait in line for 40 minutes to get at the registers for my return . Other than that everything was great! Thanks!

Juan A Ml M.
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Customer did not leave a comment.

DARRYL H.
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Get rid of the manager Alex he is dishonest argumentative and quite rude. I simple had to walk away from him as he made up a story. He lied about his equipment an said it was already reserved, but it was not. The agent that rented me a replacement van when I had reserved a pickup said it was defective and I had talk to The manager to adjust the mileage to the pickup rate. I had to make two trips to complete my work because I did not have the right vehicle. My reserved vehicleestimate was $59 and I got billed for $153. I will never set foot in that location again.

Omarro B.
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Customer did not leave a comment.

Jeffery J.
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Get new management, keep Terrence. Great guy

Traneice S.
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Took forever on the line. Then took forever to get keys to vehicle. Van smelled like smoke (horrible). Then at drop off, no one was there to check in van. I handed keys to employee inside. I had the van for 2 hours but was charged for 2 weeks!!!!

dennis K.
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Online customer service was excellent

Tony J.
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The vehicle was clean, but the maintenance on the vehicle was less than average, because the truck broke down.

Tyrone H.
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did not open on time Open about 30 to 49 minutes late

Lawrence E.
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Customer did not leave a comment.

Nicholas P.
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Customer did not leave a comment.

Roshunda J.
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N/A

dempsie T.
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Same as above.

Roger P.
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They were great top-notch 👌

Fidel L.
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Customer did not leave a comment.

Mary A.
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Staff was helpful, pleasant attitude, service was quick.

Keith J.
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Customer service, friendliness and most importantly professionalism at the desk. The guy at the front acted so annoyed customers were coming into Uhaul. Also it was quite ridiculous that he had on flip flops at the desk. Not sure of any professional job that will allow this type of setup.

CINDA G.
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The gentleman at pickup was very nice and worked diligently to ensure that everyone was taken care of in a timely manner. The gentleman at drop off was trying to do the same, with a large number of customers, as two female employees did little to help. One came shuffling in from what I assume was a lunch break, saw the huge line, went into an office area visible thru the door and slowly puttered around with no interest in assisting the gentleman. He finally called to her for help as he needed to get outside to help hook up a trailer, and she was still in no hurry to help. Another female, arrived for her shift, but only showed marginally more interest in helping the customers. When she did join, instead of each taking a customer, they both worked together with one customer, while gossiping and showing no interest in getting the line down in a timely manner. When I finally got to the front of the line, I was told that since I was dropping off, I needed to go outside and wait by the vehicle for the man to come around and check me in. Apparently they were only dealing with people who needed to rent vehicles. So, after standing out in the hot sun for an additional 15 minutes (I had been there the better part of an hour at this point) my husband went in to inquire why I was still standing outside in the sun with no assistance. He was told the tall skinny man would be there at some point. They were both still working with the same customer even though there was a line. My husband walked around outside until he found the gentleman who had gone out to hook up the trailer. He had no idea that the ladies had not checked me in, he was apologetic and got me taken care of. He is an asset to your company. I have worked in customer service all my life, and these ladies were certainly an example of what not to do, that I will use when training people in the future. I also had a lady answer the phone at this location, and while I was trying to explain an issue I had, she cut me off by rudley telling me that if I would let her finish, I might get my answer. I did not get my answer. I finally figured out, on my own, what she should have easily been able to explain to me if she had cared to do so. Retraining with an emphasis on customer service would be a good idea for this location.

PATRICK C.
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The trucks oil pressure gauge was flying all over the place so it was concerning driving for a long distance

JAMES M.
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They over charged us and told my husband he was at the wrong location when it clearly stated on the confirmation email that that's where we were supposed to pick up at so he was left there without a ride and I had to Uber him to two other U-Hauls before he can find the one that they had a truck at they suck and I will never use U-Haul again

Clark G.
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Equipment was very dirty and needed repair but usable; AN ABOVE AVERAGE.

No reviews have been submitted for this location.

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