Customer Reviews for U-Haul at Candler Rd

5132 reviews

2505 Candler Rd   Decatur, GA 30032
(N Of I-20)

(404) 241-6021

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 241-6021

2505 Candler Rd
Decatur, GA 30032
(N Of I-20)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

MURTAZA J. 
Rating:
2.0

Customer did not leave a comment.

KIMAADA P. 
Rating:
3.0

Reservation is to much / plus when you reserve a unit you have to wait for a call to know where you are going i reserved for 8 and didn't.get a call until 1pm / you cant use a buisness card

David O. 
Rating:
5.0

To whom this may concern :the truck was nice... the Rental Guys was good ....they got a little tired... very caring about the furniture ....will rate the guys good thanks Mary O'Neal

MARY O. 
Rating:
5.0

I don't have any complaints as soon as I stepped in the buildings I was recognized. The rep was courteous and when I returned the service was the same, Angel was courteous greeted me and checked me out.

KEITH C. 
Rating:
5.0

Great team at this location. Clean efficient and timely.

TAURANCE C. 
Rating:
1.0

No customer service training. No sense of urgency. Line out the door. Blamed customer for making reservations using 800#….Mercy! Y'all have got to do better. Go visit Publix and Chick Fi La and see about adopting their customer service training approach. Today UHaul is likely #1 but remember Block Buster and their lack of concern about their customers? No longer in business!

LASANJA S. 
Rating:
5.0

Customer did not leave a comment.

SHAMIEKAL W. 
Rating:
5.0

N/A

HERBERT T. 
Rating:
4.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

Be sure to maintain the vehicles.

DARYL Q. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Elaine P. 
Rating:
5.0

Everything was above board but the wait time for customer service and the wait time to get service when you pick up the equipment is very very long. Please work on that.

HERBERT T. 
Rating:
5.0

The sales representative was very professional and courteous

JAMES K. 
Rating:
4.0

Young lady was very curious and respectful. Went out of her way to be helpful

CALVIN H. 
Rating:
4.0

I still haven't gotten a final bill/ receipt

JOHN T. 
Rating:
3.0

Customer did not leave a comment.

MARIAN H. 
Rating:
2.0

The inside of the truck had dog hair all over the seats and smelled like dog and cigarettes. The gas meter was supposed to be on full but when me and the GM checked over the vehicle it wasn't and he was supposed to update the gas meter but didn't so I got charged 42$ for not filling the meter to full.

JAMIKA O. 
Rating:
1.0

Never had a bad experience with U-Haul till today. First my order was cancelled . So I set up another pickup. Went to pick it up , and was told I couldn't because the truck was for sale and not rent. So the clerk( she was awesome) referred me to somewhere else to pick up a truck 3 miles away. Went there and someone was already getting the truck. Went back and finally got scheduled to pick up a truck at 1:30!!! My original start time was at 8 am , so you could imagine after all of this my entire move in was thrown off. My help had to leave because it had became too late . And I barely had enough time to move thanks to how this started.

Je'Rontai M. 
Rating:
5.0

Continue to stay polite and courteous see you and to put you all customer first as usual awesomejobu-haul.

BARBARA D. 
Rating:
5.0

Have employees double check order. I ordered 12 furniture pads, opened the bag only to find 6 pads and still was charged for the 12. But overall this is a great location.

Arthur D. 
Rating:
5.0

Customer did not leave a comment.

Dayna D. 
Rating:
5.0

Customer service was excellent. Thank you

CARRIE H. 
Rating:
4.0

Customer service was great but the prices for the service are deceptive. One of the place that's on my low list to go.

thomas W. 
Rating:
5.0

Customer did not leave a comment.

LOUISE J. 
Rating:
1.0

Customer service the lady was so disrespectful and rude and very unprofessional

MARGARET M. 
Rating:
4.0

The truck was old and the ride at times was jumpy and the air conditioning worked have the time, on this day it was 90 degrees.

ANNIE J. 
Rating:
2.0

When a customer returns something check it in at that moment because 50 things are going to happen and it will be forgotten. The customer will have to call in and be in hold for 30 mins to correct it. Very annoying.

SEAN M. 
Rating:
3.0

Trucks are dirty inside and out. Their truck fleet need to be upgraded. They have older trucks that have more maintenance problems.

ELLA J. 
Rating:
4.0

Very bad smelling

HANG M. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

DONICE B. 
Rating:
1.0

New employees and managers i have been to this location 3 times an each time i went I received baddddd customer service im never going back

BRITTNEY G. 
Rating:
2.0

We paid for 2 sets of moving blankets. 1 package was damp and smelled so bad that we could not use any of the blankets in that package. A) the smell was truly awful B) the moist blankets could have ruined my wooden furniture. We asked for a refund on that one package and were refused. They only said that they didn't have a machine to wash them. Bad customer service over $10. The money should have been refunded.

TERRENCE G. 
Rating:
4.0

Customer did not leave a comment.

MELVIN D. 
Rating:
5.0

Great experience

DEXTER M. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES L. 
Rating:
5.0

Go back to cleaning the trucks like they were cleaned during covid-19 period. Trucks were MUCH BETTER cleaned.

ELLA J. 
Rating:
4.0

Customer did not leave a comment.

Roderick K. 
Rating:
4.0

Customer did not leave a comment.

RAY B. 
Rating:
5.0

Communicate better! I placed a reservation one day and when I called back to confirm the day of pickup, the company couldn't find me in the system. When I was able to speak to someone, the young lady said that the person who made the reservation sent me to another location (without my knowing) because they were over booked. When I went to the other location for pickup, the place was closed that day so I went back to the original place and was able to rent a truck. The customer service was nice and pleasant.

KEISHA B. 
Rating:
1.0

Customer did not leave a comment.

DEMETERIUS D. 
Rating:
5.0

Quick and easy experience after the first place didn't have my truck. Smooth and super friendly staff. Bravo!

Wade F. 
Rating:
5.0

Very good customer service

PATRICIA B. 
Rating:
4.0

Shaheem and the trainee were exceptionally helpful. Most times when service agents are training you get poor service and you just have to bear through it but the trainer and the trainer had great communication, pleasant personalities and made the experience quick and easy. I left my garage opener and called back the next day and spoke to Angel. She definitely didn't have the customer service I received the day before. She was impatient, unpleasant, and did not show concern for my issue which remains unresolved.

KEIA M. 
Rating:
4.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

RESHAUNDA H. 
Rating:
3.0

Reserved a truck on the app which IMMEDIATELY charged and authorized my credit card. When I arrived to pick up the truck I was asked to swipe my card again, resulting in ANOTHER charge/authorization for the same order number. Don't use the app. Just show up to the location and rent in person. The young women working here have TERRIBLE attitudes. Guy with the dreds is ok I guess.

ATIF R. 
Rating:
2.0

I returned the rental on time and now I am receiving a notice for addtional charges and late fees.

MELVIN S. 
Rating:
4.0

Customer did not leave a comment.

Lechell H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Everytime that I have been to this location, the service has been excellent!!!!!

dale C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
1.0

This was a horrible experience.

EARLISE A. 
Rating:
5.0

The staff was professional and courteous

NATALIE W. 
Rating:
5.0

Customer did not leave a comment.

LEONARD T. 
Rating:
5.0

Customer did not leave a comment.

BRANDEN C. 
Rating:
5.0

Nothing

LEVARN W. 
Rating:
5.0

Sameness provided excellent friendly knowledgeable service! -B. Smith / N. Harding

NEISHA H. 
Rating:
5.0

Customer did not leave a comment.

CARLOUS F. 
Rating:
5.0

Great experience they really went above and beyond

DEXTER M. 
Rating:
4.0

Customer did not leave a comment.

Ambrya M. 
Rating:
3.0

Make sure the back of the trucks are clean!

ASHLEY K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
3.0

Customer did not leave a comment.

Erica R. 
Rating:
5.0

Customer did not leave a comment.

Clyde H. 
Rating:
1.0

I was told the price was $133.67 get home and get a bill and the bill says $144.67. Also, they sent me a receipt that cannot be printed as a large document. Sent me a receipt that is not legible when I print it. I would appreciate a receipt send in a word document so I can have my receipt and whatever price you tell the customer that is the price they should be charged not adding additional charges when they leave. The is unprofessional and mistrust!

MARLENE L. 
Rating:
5.0

Customer did not leave a comment.

EVELYN M. 
Rating:
5.0

Customer did not leave a comment.

SEAN W. 
Rating:
5.0

Customer did not leave a comment.

Marvin D. 
Rating:
5.0

Customer did not leave a comment.

Marvin D. 
Rating:
5.0

Customer did not leave a comment.

MANYON L. 
Rating:
3.0

The wait delayed our start. There was only one persons working the counter and he was overwhelmed. Put more staff on the counter and get your customers on there way. Additionally, this was NOT the location we requested. I had to take an UBER to this location which was 20 miles away. The truck could have been delivered to the requested location to accommodate the customer and not UHAUL.

Jason S. 
Rating:
4.0

Very helpful, and efficient

MARIA F. 
Rating:
5.0

Customer did not leave a comment.

DARYL Q. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

The customer service was excellent I recommend u try the candler rd location in and out

MITCHELL H. 
Rating:
5.0

Customer did not leave a comment.

WILLIE P. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

The gentleman that served us was amazing! I wish I could rate him. I would give him 10 stars out of 5. So kind and helpful and went above and beyond for us. I'm am so grateful.

CINDY T. 
Rating:
5.0

Customer did not leave a comment.

VIVA C. 
Rating:
5.0

Outstanding customer service! Highly recommend this location!

MICHAEL M. 
Rating:
5.0

Shameen was AWESOME!! The gas gauge on the truck need to be calibrated because it was off which led to me purchasing more gas than I needed to return the amount to it's original level. I should be able to get a gas credit in the amount that I would have been charge if I was short the same amount that I was over.

AKILAH J. 
Rating:
5.0

Very efficient.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Gentleman that waited on me was very professional courteous and kind. One suggestion need more counter help

VIRGINIA M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
1.0

I was very upset and this was my first time renting a Uhaul truck. Getting the truck was not a problem, but when I returned, the gentlemen who cleans the trucks, told me that I was going to be charged $25.00 for not cleaning and wiping down the truck. OK! the problem with that was that my husband and I cleaned, and brought the truck back exactly the way we were given it, we put a half tank of gas back in the truck and swept it out thoroughly. The guy who cleaned the truck told me that if I gave him the money he would clean the truck, of course you know I said some choice words to him, because not only was he trying to put money in his pocket, when I got loud with him he changed his mind and told me don't worry about it he would clean it. I wanted to report him because I'm sure he is doing others the same way, and this is not right. He wanted me to stay quiet because he saw the lady who worked at the front desk come outside and he did not want her to know what was going on. I did not get his name but I hope all of the other workers are not trying to swindle other customers the way he tried to get over on us, there's no telling how much money he has taken away from Uhaul. I am very upset right now and will use another area if there is a next time!

JOYCE W. 
Rating:
4.0

Everything was great thank you

CLARSSIE J. 
Rating:
5.0

Customer did not leave a comment.

PERNELL F. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

DARYL Q. 
Rating:
2.0

The customer service of sales clerk

LASHEANA H. 
Rating:
5.0

Customer did not leave a comment.

CAPRICCIA E. 
Rating:
4.0

Service was excellent. The wait time was pretty long with picking up and dropping off.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
1.0

Customer did not leave a comment.

Nakia D. 
Rating:
5.0

Friendly and professional people. A very good rental experience.

Jerry J. 
Rating:
5.0

Customer did not leave a comment.

CASEY C. 
No reviews have been submitted for this location.

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