Customer Reviews for U-Haul at Candler Rd

5,576 reviews

2505 Candler Rd   Decatur, GA 30032
(N Of I-20)

(404) 241-6021

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 241-6021

2505 Candler Rd
Decatur, GA 30032
(N Of I-20)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

My mileage was incorrect and there was no type of a accommodation. The manager was not able to assist in anyway.

Naomi B. 
Rating:
5.0

Saheem did a great job

John D. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Truck smelled like cigarettes. I wasn't too crazy about smelling it for the 4 hour drive.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Shara D. 
Rating:
3.0

Although the truck was clean, we got a tire pressure error on 2 tires (left front and right back). Even with air put in the tire the error never went away.

Yashica P. 
Rating:
5.0

Customer did not leave a comment.

Janay M. 
Rating:
3.0

Y'all are understaffed, one person opening up in that morning and there's a line of 6 people. I see 5 employees come in, where did they go? I got the round about from your employees about my $50 refund.

Mithun M. 
Rating:
5.0

Customer did not leave a comment.

Jarvis A. 
Rating:
3.0

Truck storage area had some kind of sugary drink spill in it. Had to clean that. Uhaul changed my pick up location to this one which was not convenient. Then I couldn't use the pick up app for some reason so had to wait in line. Took way longer than it should have. When I asked why my 10ft truck wasn't available they told me for one way rentals they never give a 10 ft truck out. If that is the case then Uhaul should not have that as an option for one way rentals. I have had my pick up and/or drop off location changed by Uhaul on 7 of the last 8 rentals I did.

Christopher N. 
Rating:
4.0

Unfortunately when they installed my Uhaul hitch and wiring it was never checked to verify that the wiring worked. So when I went to get the trailer they won't let me take it out since the lights didn't work. Due to other vehicles there being worked on it took until the end of the day to fix this and I had to get the trailer the next day. The next day everyone was very friendly and helpful. So good results though a day later.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

WENDY B. 
Rating:
5.0

The young lady was very professional and friendly. The check out was quick. The return was easy.

mildred A. 
Rating:
4.0

Customer service I received was awesome.

Kelvin R. 
Rating:
1.0

Customer did not leave a comment.

RICKY N. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
4.0

Customer did not leave a comment.

Norma J. 
Rating:
5.0

Keep employees like you have at Candler but get better trucks of fix the ones you have . Hard to find people willing to take care of you

JOHN D. 
Rating:
1.0

Reserved equipment bot available. Employees incompetent and slow. Changed my paperwork multiple times because the equipment they had on hand was broken. Self return process had me on the phone with customer service for over an hour

Noah G. 
Rating:
5.0

N/A

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
5.0

In and out in 20 min. Very happy about that. Especially when I was in a time crunch. Thanks alot!!! Plus the lady helping was 6/7 months pregnant.

TRAVELL G. 
Rating:
1.0

The Truck was miss firing , their was a lock on the door on the rear of the truck causing me a two hour delay and the air conditioner stop working on the truck

lawrence H. 
Rating:
5.0

N/A

Joel J. 
Rating:
1.0

If the trailer breaks down while In transit. Record your conversation with the drop off location stating that they understand that the trailer broke down. And that record all of your phone conversations with uhaul (everything,) they will most definitely claim that the trailer was never dropped off. Which will cause you to have a massive headache later with U-Haul as they expect the trailer that they already collected from the side of the road after it broke down because the axle was rusted. Staff always promises to solve the problem. never follows through,

Burwell C. 
Rating:
3.0

Customer did not leave a comment.

Wyman P. 
Rating:
4.0

Customer did not leave a comment.

Tangela S. 
Rating:
1.0

The employee hooked up a car hauler that have been wrecked on one side with a missing wheel because he was on his phone. Everytime i go here you their over a hour.the people that work here don't know their job or just don't care about it their are horrible i hate hoimg their.

ALONZO B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
3.0

Customer did not leave a comment.

Destiny D. 
Rating:
4.0

Customer did not leave a comment.

SONYA H. 
Rating:
1.0

Customer did not leave a comment.

Latosha B. 
Rating:
5.0

There was something wrong with the truck it was sounding loud but we thought it was because it was old. When we returned it there was something wrong with the truck it was fixed quickly and everything was fine .

lisa H. 
Rating:
5.0

Customer did not leave a comment.

Mikko F. 
Rating:
5.0

The Generl manager is great.

Larry R. 
Rating:
2.0

Check your cabs periodically and make sure there are no homeless people inside

Fabian F. 
Rating:
1.0

Uhaul doesn't except Chime or PayPal although i was able to reserve truck. There was a massive delay in checking out and it took entirely too long to check out with little actual customer service.

Yolanda D. 
Rating:
5.0

Customer did not leave a comment.

Deadra M. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Michell T. 
Rating:
1.0

Truck I reserved was given away to person in front of me because they were there first. Sent to another location which ultimately increased mileage and cost which Uhaul was not willing to cover and would not allow me to return equipment to my original pick up location stating they would charge me for wrongful destination even though Uhaul caused a wrongful pickup location. Nothing new for Uhaul, usual terrible scheduling and service.

Logan S. 
Rating:
2.0

Staff was in informing to the customer's needs.

Tina M S. 
Rating:
1.0

There were German Cockroaches in the storage compartment of the truck, crawling all over the walls. Whoever last moved with it must have had an infestation and nobody bothered to clean the vehicle properly. Also they forgot my hand truck and it took 3 of them to do one reservation. The whole place is run by childlike 20-somethings. Only some of them care.

JASON B. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

I Were very satisfied with my rental

LARRY C. 
Rating:
1.0

Stop overcharging customers and keep up the preventative maintenance on the trucks

Patrice B. 
Rating:
5.0

I wouldn't recommend the location because the experience with the staff was one of the worst experiences I have ever encountered at a business location. Poor customer service, very rude, cursing on the phone, amongst many many other issues. Would love a call from the Corporate Office so that I can explain the situation. I personally would want to know what was happening at my store that reflects my overall business brand and persona. We move around the country every 3-6 months and have been doing this for the last 10 years. After this experience we will never go to another Uhaul for moving and rental services ever again.

Erran G. 
Rating:
1.0

the truck was filthy, there was one person working so it took over an hour before i. was able to leave, the truck was not up front ready for me to drive off

LORI B. 
Rating:
5.0

I'm so happy for them the have a good customer crevices. Thks

MIGLANSO A. 
Rating:
4.0

The staff and manager was very helpful. They accommodated me with a 10ft truck when the cargo van I reserved wasn't available. The manager even went out of his way to let me make a purchase right as the store was closing and shutting down for the day. Much appreciated.

Ibrahim A. 
Rating:
5.0

Customer did not leave a comment.

Willard B. 
Rating:
5.0

Customer did not leave a comment.

Andrea P. 
Rating:
1.0

I was charged for two days and only had the truck for 4 hours 15 minutes. This was my worse uhaul experience ever. I explained to the employee that someone was driving off with the initial truck that I was assigned and HERS was a 2-day rental. The employee stated to just "click" the blue statement about not finding the truck and another would be assigned. Well...here we are now. I've been charged double. I called customer service...no refund! Beware!!! They charged me 250.00 for a 19.00 truck! BEWARE!!!

Jennifer W. 
Rating:
2.0

The store closed earlier than 800 PM and when called the first time a female answered and said we are closed and slammed the phone down. The second time a male answered and did the same thing. I saw people smoking in the office and knocked on the window and was waved off. After I unhitched the trailer and was getting into my truck a guy came out. When questioned about closing early he said his assistant manager closed the store.

Helene L. 
Rating:
3.0

Customer did not leave a comment.

Jerry W. 
Rating:
1.0

We booked an appt for a 10 ft truck a month ago for a one way rental. The morning of our reservation, we received a call from this location informing us that they had no 10 ft trucks. They directed is to another location. We went up that location to pick up our truck, and could not pickup because the office was closed. We spent an hour on hold with customer service only for them to tell us that the location we were at did NOT do one way rentals!!! They told us to go back to the original location we booked at. They said there were several 10 ft trucks, and had no idea why were were told otherwise. We wasted 2 hours dealing with this. We will not use uhaul again!

Emily H. 
Rating:
3.0

Fix A/C

TANISHA R. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Smooth process with friendly and helpful staff.

CLARENCE M. 
Rating:
4.0

Please fix lights for trailers

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

EBONY G. 
Rating:
5.0

Customer did not leave a comment.

Derrick C. 
Rating:
2.0

They did not advice me of the rental terms

DELANO A. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Awesome service

martin M. 
Rating:
1.0

Customer did not leave a comment.

aaron B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Just keep on smiling and having Good conversations

Stantoine W. 
Rating:
5.0

Customer did not leave a comment.

Paulette D. 
Rating:
5.0

Customer service was wonderful I was n n out thank u so much

Ella J. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
3.0

I originally scheduled my pickup for April 2, 2022, but when I got there, I was told they did not have any trucks to rent. She said rentals on that day (Spring Break) was on a first come first serve basis! Even though I had a reservation! So, I rescheduled for April 4. And that did not go as smoothly as it should have.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Demetrice H. 
Rating:
5.0

Everything was great

Juan C. 
Rating:
4.0

Thanks

Willie L. 
Rating:
5.0

Great location and personnel. I have and prefer to use the Candler Rd location every time. In and out in a timely manner with no issues each time I have used them.

Juanita C. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

The service was professional, courteous and expedient. Nothing to improve upon. Service with a smile does go a long way--keep up the good work at this location.

Rachelle W. 
Rating:
5.0

Customer did not leave a comment.

Demetris B. 
Rating:
3.0

Customer did not leave a comment.

DIONTRI F. 
Rating:
4.0

Customer did not leave a comment.

Rudolph S. 
Rating:
5.0

The service was very good; however, I didn't notice the broken side mirror on the passenger side. Overall the service was good.

Cynthia J. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
4.0

Customer did not leave a comment.

Tamara B. 
Rating:
4.0

I always us this one... good customer service always able to get a truck the trucks are always clean

Tamika B. 
Rating:
1.0

They made no attempt to resolve my issue. They have their own guidelines that are not the same criteria when it comes to the criteria for renting a truck. The manager and store owner did not call me back on this issue.

CALETITIA G. 
Rating:
5.0

Customer did not leave a comment.

Maurice C. 
Rating:
5.0

The customer service is awesome 👌

joe M. 
Rating:
4.0

Customer did not leave a comment.

lakecia O. 
Rating:
3.0

The staff could have Better Customer Service and not have people waiting for so long

emma S. 
Rating:
5.0

Customer did not leave a comment.

Gerald D. 
Rating:
4.0

Improve computer systems.

HELEN C. 
Rating:
5.0

Paid careful attention to my needs and concerns.

JOSEPH M. 
Rating:
3.0

There were some very friendly employees there. Appreciate them. They did accidentally give me a key to the wrong sized truck but I asked them about it and it was fixed quickly.

Elizabeth T. 
Rating:
4.0

Very good customer services

LARRY C. 
Rating:
2.0

Honor reservation. Reserved a 17' truck, arrived to find out all they had was a 15' truck.

Aaron K. 
Rating:
2.0

Customer did not leave a comment.

Jacquelyn H. 
Rating:
3.0

I had been sent there only to find out they did not have a truck. They were friendly but being directed an extra 6 miles out of the way after being directed 7 miles out of the way didn't make me feel like my business meant anything

Mark F. 
Rating:
5.0

They did great

carl A. 
No reviews have been submitted for this location.

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