Customer Reviews for U-Haul at Candler Rd

5,321 reviews

2505 Candler Rd   Decatur, GA 30032
(N Of I-20)

(404) 241-6021

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(404) 241-6021

2505 Candler Rd
Decatur, GA 30032
(N Of I-20)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BELINDA H. 
Rating:
5.0

Great Attentive Customer Service!!!!

Amanda F. 
Rating:
3.0

Customer did not leave a comment.

MORGAN M. 
Rating:
3.0

Made a reservation online for a 10' truck only to get to the location and there were none available. I would have had to go to another location to see if thet had what I needed. Which would have added more mileage to my rental. I could have sized up but the only truck available was the 26' which was too big and I would have had to pay the difference in price. What would have been the point in that? Ended up renting a van with an empty gas tank and making multiple trips for move which was unnecessary. What is the point of reservation if nothing is going to be available?

JAMILA P. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN T. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Sameen provided excellent service

Charles D. 
Rating:
5.0

Everything was superb

GLENN C. 
Rating:
2.0

Absolutely poor management. Made reservations for a hitch installation weeks in advance and asked for a call when my parts came in. Not only did I not receive a call, but they told me I was scheduled for an installation the day after what I was told over the phone and in writing. Installation also took 4 hours longer than promised.

nickoli D. 
Rating:
3.0

Service was extremely slow

Andrew G. 
Rating:
5.0

Great customer service. They cleaned the truck to prepare it for the next trip!

Maya H. 
Rating:
2.0

Understaffed on a Saturday. Truck had a check engine light on.

Angela N. 
Rating:
2.0

On a Saturday and only one person working pick up and drop off.The line was very long and waited one hour to receive service for a drop off

Sharon Gail D. 
Rating:
4.0

I dropped a rental vehicle off after hours, using the u-haul mobile app. The last instruction was to lock the vehicle and place the key in the drop box. I looked all over the lot and could not locate the key drop box, so I put the keys back in the vehicle and locked the vehicle.

JOHN B. 
Rating:
1.0

You should really be asking about my overall experience which was garbage. 4-5 hours on the phone because my truck was unavailable during the week and then I spent 2 hours trying to confirm that the new location would be ready and when I got there at 7:15, they didn't have a truck and I had to drive 15 miles to get the vehicle. After the final thing I did get a small discount, but that didn't account for the fact of all the extra gas I had to spend driving around my car. All the extra time spent on the phone trying to solve issues that U-Haul created. The fact that I had someone scheduled to come to the house at 7:45 that I wasn't able to be back in time for so I had to deal with the fallout of that. Honestly, U-Haul shouldn't even be getting 1 star for what I dealt with

Ethan P. 
Rating:
1.0

Need 4 people in the early morning on Saturdays, 2 cashiers and 2 people to get your truck or equipment. Also when did you notice a sign in the store, that you only take major credits only and no debit card ANYMORE?

Shcora D. 
Rating:
1.0

I returned the van same day Friday 10/1but somehow the agent did not check me out properly via his remote application and now I am charged 322.92 for a rental I did not make. I am disputing charges with my credit card company. Ugh such an inconvenience to me.

BARBARA J. 
Rating:
1.0

My trailer caught a flat, while checking out to get my trailer an employee was very rude using foul and explicit language towards me, very unprofessional. I will never use this location again

KEVIN F. 
Rating:
3.0

Speed up the time it takes to take care of the mobile check in customers. I waited close to 30 minutes to get a key to the truck.

DERRELL A. 
Rating:
2.0

I had to wait for 1 1/2 hours just to receive my vehicle. The keys were lost. When I finally received my vehicle, it was stinking inside and had a tire-pressure warning message + a notification that a light was blown. The vehicle drove poorly and had poor gas-mileage. I prepaid for 30 miles along with my rental, and I know that I went over on mileage. It's only because I had to return my vehicle to the same location i received it from. It's not like I actually used those miles for the move, and I essentially paid MY money to return U-Haul's vehicle to a location that was inconvenient. I feel like I was overcharged too. I'm completely unsatisfied with my experience, and it's to the point that I might never rent from U-Haul again. Other companies don't charge by the mile and offer more for the same price or less. If nobody reaches out to try and resolve my issues, I'm done with U-Haul.

PHILLIP C. 
Rating:
3.0

Customer did not leave a comment.

Jonathon D. 
Rating:
5.0

Customer did not leave a comment.

TRANELLE G. 
Rating:
3.0

Morning staff rude, uneducated and not knowledgeable of rental process both in person and online, but spent time gossiping.

Daysha R. 
Rating:
2.0

I did not receive a receipt for my rental. I have chargers on my card that I don't understand. I called the store and was place on hold for 10mins. By the time I was able to call back the store was closed.

BRANDI C. 
Rating:
5.0

Customer did not leave a comment.

MILTON S. 
Rating:
5.0

The Manager Sameen and his team are "True Professionals" and they are very knowledgeable and courteous. I pass quite a few Uhaul Centers on my way to their Decatur, GA location to do all of my renting business; they're the "BEST!" 😁

THEODORE G. 
Rating:
5.0

Customer did not leave a comment.

NAKITA H. 
Rating:
5.0

This location is amazing

FIELDING C. 
Rating:
1.0

Horrible experience 12 calls and now one helped me. At s Supervisor Called Eugenio helped and found my truck. All of these happened in Atlanta.

Aldomar V. 
Rating:
5.0

Customer did not leave a comment.

NOBANTU A. 
Rating:
2.0

The truck i reserved and paid for wasn't available had to drive miles away and pay twice as much

RITA H. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
3.0

Just crowded and u-haul doesn't do things right. Something is always reserved and given away and unavailable. It is consistent everywhere not just this location. System needs work. The staff was nice and did the best they could but it's a broken system.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

KATRINA P. 
Rating:
2.0

Customer did not leave a comment.

FARIS S. 
Rating:
2.0

Truck wasn't ready and store is always understaffed

Scott C. 
Rating:
1.0

The volume on the radio was broke and the whole time i drove the music was blasting I could not turn it down. Very unpleasant drive with loud music the whole time and the steering wheel was not aligned. Secondly i put gas at the near by gas station I have receipt to prove it and the the meter was back where it was when i received the truck and whoever recorded it showed the meter was below a 1/4 of a tank when it wasn't they barely paid attention to it and charged me double what i paid for it. When i filled gas at the station next door. I will never ever use U-Haul again as long as i live. This station is ghetto times 10!!!

BLAKE T. 
Rating:
4.0

The van I rented was clean however one of the back tires was low as indicated by the message on the dashboard. When I got in the van the gas gauge indicated “empty”. I was advised to put gas in the van upon return. But I had never rented a van that was given to me on empty. I was given credit in my final payment. The gentleman who waited on me was polite, respectful and knowledgeable. The young lady who checked me out was polite and helpful.

Audrey D. 
Rating:
3.0

No one bothered to tell me about the hidden fee for oil and tire upkeep, leaving me with no opportunity to dispute it, and I do not appreciate that at all. U-Haul apparently makes their money dishonestly by nickel-and-dimeing their customers without informing them beforehand of the charges they will be expected to pay, and I will recommend to any that ask me that they rent from someone more forthright, as I intend to do in the future.

BRENDON S. 
Rating:
4.0

Good service where they quickly told us where to go and what to do; made it very efficient to check out.

Grace J. 
Rating:
5.0

Everyone was super nice.

REUBEN H. 
Rating:
5.0

Customer did not leave a comment.

ADRIANA M. 
Rating:
2.0

Online Inventory did not match with actual inventory. Required a significant wait for a truck. Matching inventory would have eased process and allowed virtual check in. Despite the wait and difficulties the staff was gracious, patient, and accommodating. Truck was clean. Lots of scraps and scratches on outside. Was obvious vehicle was previously involved in an accident.

Corey E. 
Rating:
5.0

Fix the truck

MICHELLEANTOINET W. 
Rating:
1.0

I reserved a truck online and received confirmation but when I arrived i had to pay extra for a bigger truck that I didn't need.The location was very busy and understaffed had to wait an hour after I checked out before I could leave waiting on tow dolly Which was taken from my time and had to spend more money on gas on a bigger truck and was charged another $120 dollars bc they said I was late bringing the truck back but was inaccurate bc I returned the truck the same day and they stated that I returned it the next day bc it was returned after hours when actually it was returned 4 hours after I left the U-Haul facility..

STEVEN M. 
Rating:
5.0

Both gentlemen that serviced me on Sept 12 around 1:12pm were professional, and knowledgeable. Excellent service 👏☺🤸‍♀️🤸Thank you

Gianna M. 
Rating:
2.0

Customer did not leave a comment.

SHAWANDA I. 
Rating:
5.0

Customer did not leave a comment.

KA'TINA S. 
Rating:
1.0

Need better customer service. I used the mobile service to rent a truck from my phone. When I got there, I spoke to the worker who was on the computer at the front desk. I explained to him how I had made my reservation online and asked how to get keys. He gave a really rude response. I didnt exchange with him at all. I just wanted to get the truck and be on my way. I ignored his rudeness, and gave him the information he needed. However, he continued to make rude remarks, out loud, to himself, as I walked out the front door with the key. I would not return to this location.

Brandon W. 
Rating:
5.0

Your personnel need to learn how to be professional.

HARRISON H. 
Rating:
3.0

Truck was on empty. Had to immediately go and get gas. Who does that? Saleem was extremely nice and helpful. His professionalism made up for the inconvenience.

DELOIS KWACA LYN W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
2.0

They need to inform customers that if they set a time of return and return later than time stated, that they will be charges an additional day rate.

RAHMEEK R. 
Rating:
5.0

Well run location, owner is very friendly, helpful and knowledgeable.

Eric S. 
Rating:
5.0

The process was smooth and quick..

YOLANDA P. 
Rating:
1.0

My experiences consisted of getting a lot of emails. It was annoying. I was not the actual customer. My address is michael.moore123@gmail.com and you customer is at michaelmoore123@gmail.com.

MICHEAL M. 
Rating:
5.0

Customer did not leave a comment.

Ingrid J. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
3.0

The truck was in poor condition

TIMOTHY L. 
Rating:
1.0

Everything that could have gone wrong did go wrong. Terrible management and customer service, will never be using uhaul again

JOSHUA H. 
Rating:
4.0

The hitch connection was broken. This should have been noticed when the trailer was attached to the hitch. The trailer tongue came off the hitch while the vehicle was in motion. Fortunately no damage was done to the vehicle.

JESSE M. 
Rating:
1.0

I was charged a after hour fee....because the store was closed when I returned the truck. I wasn't able to check the truck in with my phone. I returned the truck before the six hour period. The camera could clearly see, I returned the truck. I parked the truck over by the camera and the key drop box also have a camera...so there was no reason for your store manager Saheem charged my card for a late fee. Poor service. Because I did everything I was supposed to do. I'm trying to have the fee removed or refunded. This is a senseless charge to my account. Because you have evidence...this is a way to take money from people.

Patrina M. 
Rating:
5.0

excellent customer service

CHARLES M. 
Rating:
5.0

I can't right nowI'm driving right now

RONALD W. 
Rating:
5.0

Disappointed, I was initially redirected to this location after the Memorial Drive location around the corner from my house was not able to give me the vehicle I had booked for a long distance trip. However, the Candler Road location personnel were efficient and friendly in providing me with a well maintained truck with requested dolly and blankets that easily made the 700 MI journey!

FLORENCE H. 
Rating:
5.0

Nothing. Just stay like it is.

KAYE D. 
Rating:
3.0

Customer did not leave a comment.

ERICA W. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Wahidullah Z. 
Rating:
5.0

Update hours of operations online so customers know the correct cut off time for pick ups. Other than that I had a great experience. The staff was friendly, professional, and very helpful. The selection of vehicles was great too.

LATOYA R. 
Rating:
5.0

I appreciate the staff at this location always. Never had a Issue with them and when I did the general manager Sameem Phillips handled it. I thank them

Alexander N. 
Rating:
5.0

Timely pick up, courteous staff

FAYE P. 
Rating:
1.0

Received a truck with a empty gas tank with the gas light on and was told I had to fuel it. Brought it back with gas in it and was not refunded any of my money.

TERRELL M. 
Rating:
5.0

Check the air conditioner.mine did not work for me. .The rental van was great!!!!!.Thank you, Ms.White

ROBBIE W. 
Rating:
5.0

Customer did not leave a comment.

CAROL T. 
Rating:
1.0

Worst to least order. Worst: the tow dolly given to me was held together with bungee cord! The pull out ramp on right. TD3327W. Realized when I got home. Dangerous. Since the last time I rented a tow dolly from this location and they put a car hauler on my car that weighed it down too heavy that the I65 uhaul in Mobile helped me to remedy to make journey safely, this location is pitiful. Least bad: The lady who was sitting in the open seat facing the door when I walked in did not greet me and simply stared at me the entire time I walked towards her. When I got to the point where the markings said to stop, and I stopped, she kept the same blank look. I finally had to ask if she was open, and then she grunted, "yeah". Thereafter, as she kinda did what she was supposed to do and would just utter out commands: " scan your license", etc. No please, or we need you to..., just 3 words. She was also on her cell phone a lot. The other guy was very congenial, albeit he is the one who put the aforementioned tow dolly on my car. When I returned, the worker that replaced the tow dolly was extremely helpful, engaging, and in light conversation, I learned that he had been working since 5 a.m. but he was still able to render exemplary customer service. In Baton Rouge, the man who removed my tow dolly was also very engaging, friendly, and professional. The lady I called to verify that my return was logged was also extremely pleasant and professional.

KIRBY C. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
1.0

the location was understaffed, trucks were poorly parked and left in the lot with empty gas tanks

GEORGIA D. 
Rating:
5.0

Customer service was on point from start to return with Nick. Very thorough and friendly. I will be back to rent from this location again.

Ian F. 
Rating:
5.0

The service was very nice and professional. I would recommend this location to anyone.

SHELBY K. 
Rating:
5.0

Customer did not leave a comment.

EMANUEL J. 
Rating:
5.0

Customer did not leave a comment.

Jermaine A. 
Rating:
5.0

Quick and service was great .

MAXINE H. 
Rating:
1.0

My 26ft truck did not have a ramp. My customer service was excellent. The young lady got me in and out in a timely manner. Not having a ramp made it extremely difficult to load up since we had to physically life everything onto the truck. It turned a 5 hr move into 10 hours. So I had to pay double for my move due to not having a ramp. I feel someone should inspect your vehicles to make sure that everything is in tact. A ramp is just as important as the wheels.

David H. 
Rating:
4.0

Customer did not leave a comment.

PETER K. 
Rating:
1.0

Get a better manager. He is very rude and doesn't know how to properly communicate. I literally witnessed him arguing with several customers. He's not friendly or helpful. Furthermore, the mobile reservation process needs to improve. I don't understand the point of having a mobile reservation system and I still have to stand in a long line to receive my truck. Also, I received a truck that very little gas but was charged for not filling it up when I put it back how I received it. Overall, one of the worse experiences I've ever had with U-Haul.

Darius J. 
Rating:
5.0

The staff was extremely nice and helpful

LEONARD G. 
Rating:
3.0

Customer did not leave a comment.

LEON P. 
Rating:
5.0

Customer did not leave a comment.

JESSE B. 
Rating:
5.0

You have a great team at this location. Don't do anything but let them grow. The flip phone man will be back and I have already told friends.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
1.0

dropped off after hours lot was not well lit....

James P. 
Rating:
5.0

We reserved from location 30 miles away. When we arrived no vehicle there. Nightmare. Had to drive 30 miles to this location. If possible will not use haul again.

Kathleen F. 
Rating:
4.0

Fast and friendly service! A good experience…

JARRED C. 
Rating:
4.0

Customer did not leave a comment.

Samuel H. 
Rating:
2.0

Our reservation was made by customer service personally while at a different location off Covington Highway and verified a cargo van was able. However, when we reached the location a few minutes later the front desk was unable to locate the keys for the cargo van and we were informed they don't have a cargo van available. We rented one of the 10' trucks instead, but instead of being charged the cargo van price which comes with 100 miles included, we were charged for all 200 miles. The proper thing to do would have been to honor the cargo van price although we were renting the truck. It was not our fault this location system was incorrect because customer service showed it was available.

Richard C. 
Rating:
5.0

I was greet with real person, who cared and want to make should i had everything i need, plus i would come back in the future when i need to move again.

AUDLEY M. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
2.0

I returned my truck at 6:50pm and was charged an entire extra day just for keeping it for 3 hours. I had to drop the jeys in the box bekoz it was considerred after hours. If they OR UHAUL) have a cut-off time for instore/inperson dropp off, they need to say (make it known) so that clients can know that. if a place/location says they are closed at 7pm and I arrive at 6:50pm, I expect to be attended...

JEan-Claude C. 
No reviews have been submitted for this location.

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