Customer Reviews for U-Haul at Candler Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Candler Rd

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KYNSHANDRA M.
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Customer did not leave a comment.

JIMMIE R.
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Employees knowledgeable and professional. Very helpful.

Phyllis M.
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Customer did not leave a comment.

Latasha G.
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Customer did not leave a comment.

MELISSA S.
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My experience was good. No issue that i can report.

Antonio O.
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Customer did not leave a comment.

Tondi S.
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Identity Fraud Rental

SARAH G.
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The manager Deshaan went above and beyond. Thank You.

Jaden R.
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Customer did not leave a comment.

Atif H.
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Customer did not leave a comment.

Joseph S.
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Customer did not leave a comment.

TYNESHIA F.
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Customer did not leave a comment.

KIPCHOGE W.
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Customer did not leave a comment.

JOSEPH S.
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Customer did not leave a comment.

WATTBAN A.
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Customer did not leave a comment.

Keith P.
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Customer did not leave a comment.

jesse B.
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To have more customer service help

IRVIN B.
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Customer did not leave a comment.

melvin C.
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The outside of the truck was dirty(muddy) The customer service was good. Very professional.

Diego D.
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Cleaner trucks that doesnt smell of cigarettes and to have available trucks that was reserved for and not end up paying more for lack of truck availability. And the truck was reserved 3 days in advance.

Carlos P.
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Customer did not leave a comment.

kiera R.
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Customer did not leave a comment.

Hana M.
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Everything was easy to handle and the gentleman working when we were there was very friendly and helpful.

JUSTIN K.
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Employees did not really seem polite and professional. I was told I would get a text to confirm some changes on my order from the pick up personnel. I never received the text. The location that I dropped off the truck, seemed very low energy/effort as well.

Virginia C.
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The wait to rent the vehicle took a long time due to only one customer service rep.and six customers in line.

Jamarcus H.
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Nothing at all. Everything was fantastic thank you so much. Appreciate it all.

Thomas L.
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To get better servicing customers at the register instead of walking off leaving them waiting.

KAYLA N.
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Customer did not leave a comment.

Quinton G.
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Customer did not leave a comment.

Jorza C.
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When we first picked up the vehicle we asked if we could bring it back to have the car placed on the auto transport. We were told this would not be an issue. The vehicle started out with barely a half a tank of gas and we were told we might want to take a picture of the gas mileage before we start driving because when the vehicle would get turned in, we may have to show proof of where the gas mileage started to not get charged for not refilling the tank. He also highlighted a paper showing the initial mileage. The person waiting on us simply gave us the keys and I had to do my own inspection and take photos before driving off. When we returned to have the car placed on the vehicle, we arrived at 7am and were told by an employee named Antonio, that they did not have anyone there who knew how to put the car on the auto transport; the employees who did, would not arrive to work until 12pm. We were told to either look for another uhual or go to a goodyear and see if they could help. He pointed us in the direction of a Goodyear because it would be closer. Mind you, the location had other vehicles blocking the other entrance so; a man who I later found out was the manager had to help guide me out of the location. He said if they couldn't help us he could look at a youtube video to try and help us because he did not know how to put the vehicle on the transport either. After going to goodyear, their employees were very helpful and placed the vehicle on the auto transport. However, after getting the vehicle on, they told us we would have to go back to uhual because one of the plugs was too short and uhual would have to give us the extension cable. After arriving back at the uhual I noticed that the uhual was not chained properly to the auto transport. At this point the only thing Goodyear had done was put the vehicle on the auto transport, they did not check the work that had already been done. After uhual fixed it, I went to check the lights on the back of the auto transport. I noticed the light on the right hand side was not working. Antonio asked us to turn the vehicle off and restart it. When we did this the light came back on for a few seconds so he was trying to have us leave with the lights working intermittently. I told him no, we wanted a new auto transport. So then he suggested that we wait until they fixed it. Again I had to request for them to give us a new one stating we were driving across country and that I did not want to take any chances. We were then told they would be able to help switch it out and take the vehicle off but again they would not be able to put it back on. Antonio as well as the manager began watching youtube videos to figure out how to take the vehicle off the auto transport. After taking the vehicle off, once again they had to watch youtube to figure out how to attach the transport. Antonio began getting frustrated because the manager kept leaving him to deal with the situation on his own and he was struggling to get the uhual to align with the auto transport when backing it up. The manager justified the non-professional behavior by saying everyone working there was new including him and they were all still learning how to do everything. When we mentioned they need to make sure the ball was secure to the vehicle they ignored us and said they had it under control. Once they were finished, Antonio asked us to go back inside to change some things on our paperwork. I believe he mentioned discounting something, changing the mileage beginning numbers, and the gas amount but when he went inside; all he did was change the name of the auto transport. When we went back to goodyear, we discovered uhual did not hitch the auto transport properly. The uhual employees did not secure the ball to the uhual at all. As soon as the goodyear employees tried to put the vehicle on the transport, the auto transport lifted and almost made the vehicle get stuck. The goodyear employees actually stated they were surprised we made it back to their shop in one piece, driving with the auto transport the way it was. Goodyear checked everything this time and we were finally able to get on the road after 11:00am.

kenneth R.
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I got the your location I had to wait 45 minutes why your employee argue with another customer over $27 I asked him could he finish me up since I was ahead of that customer he threw my license back at me if I can't be patient and I don't like it I can go somewhere else, after I talked him into giving me a trailer it took another 10 minutes for him to hook it up. I got back with the trailer I rented I talked with a asst.supervisor who are assured me would rectify the situation. Bad business! And I was also told because I didn't have a reservation that I had to pay $14.99 for every 6 hours I had to trailer, not $14.99 a day I don't know if this is true or not but just wondering.

Matthew J.
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Customer did not leave a comment.

Swanette B.
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Customer did not leave a comment.

allen S.
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The customer service went well. However, the vehicle was reeking of cigarette smoke residue. And, as a general statement to the Uhaul corporation, please stop baiting and switching your clients. The $19.95 rate is never ever even close to what the total cost of the rental. You all proudly broadcast/post that rate on all of your vehicles, and every single time we rented from you all, the costs is well over $100. Therefore,....

JEROME K.
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Customer did not leave a comment.

Dana B.
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Reta B.
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NajmaMedinah M.
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Kyung C.
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Customer did not leave a comment.

Debra F.
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LESTER M.
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Don't exaggerate the miles driven. I feel ripped off.

DIMITREICK A.
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Customer did not leave a comment.

MAURICE B.
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Everything was great.

Keon C.
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Customer did not leave a comment.

JOSE P.
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Alfonso G.
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Fast and easy!

JAMES J.
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They were the best and very friendly and helpful!!!

ANDREA H.
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The owner was super nice & professional. I eas highly recommend this location.

Annella W.
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The window on the truck was inoperable but other than that the experience and customer service was great.

Egbert O.
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Customer did not leave a comment.

LOVE R.
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Customer did not leave a comment.

cager D.
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Great service

ivan A.
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Customer did not leave a comment.

STEPHANIE E.
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Everything was Good.

myesia B.
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Customer did not leave a comment.

Ashley G.
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The guys here were great & very helpful.

Aliman N.
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It would be nice to see the return key box fixed. It takes away from the mobile process having to call to make sure someone knows I left the keys in the mailbox.

BRITTANY B.
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Not specifically tell a customer they're going to be charged a certain amount and be charged way extra and tax extra for a $30 truck and was charged an extra day for two hours of occupying it bill went from $60 to $130 very unsatisfied!

Eike H.
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Customer did not leave a comment.

ESAU H.
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Very efficient employees

TANECA K.
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Awesome customer Service

Barbara M.
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Customer did not leave a comment.

NYLEECA S.
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Customer did not leave a comment.

Celestine L.
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Customer did not leave a comment.

jacqueline L.
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I had a great experience in renting from this location! The owner was very knowledgeable and gave excellent customer service 👏 I had a family death that prevented me from returning on time. Mr Alexander was very accommodating in assisting me when I called and even more so when I returned it later than scheduled! In addition his kind words of sympathy were very thoughtful. I will definitely keep my business here when needing to rent in the future! Thanks it wS truly appreciated 🙏 😊

TENESHIA L.
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nothing I will always go to them so polite so nice and professional

diana L.
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You did really good job thank you

MARY B.
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Customer services was excellent. The person who help me was outstanding. His name was Ricardo Smith

CHIQUITTA H.
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Make sure vehicle is totally functional. I rented a cargo van and what was to my surprise one of the back doors did not open up and I didn't realize it until I got home and try to open it. When I call back to the store and ask them was there a specific way to open the door the guy said no the door is jammed you have to work everything in from the side doors. This was such an inconvenience and such a hassle. You never know what someone has to move and to not have both back doors open is unacceptable for a moving truck! Needless to say I won't be going there again

LETITIA B.
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The system was so slow it took me 45 minutes to rent my vehicle after I reserved the truck online. The clerk was calm and courteous but the situation was very frustrating. I only needed the rental for a few hours and had to keep it longer due to the location not having a drop box.

Artravious C.
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Customer did not leave a comment.

Daniel T.
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THEY WILL NOT TAKE A PAPER COPY LICENCE WITCH IS VERY RIDICULOUS

Daryl W.
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Customer did not leave a comment.

WANDA C.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

WILLIAM L.
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Customer did not leave a comment.

Jared T.
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Customer did not leave a comment.

Dana B.
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Customer did not leave a comment.

Kevin J.
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Great customer service!!!! In and out on a jiffy.

Dana R.
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Check in was fast, staff was nice, truck was clean.

david D.
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Customer did not leave a comment.

larenza C.
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The waiting time.

tony M.
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Customer did not leave a comment.

Sherrie C.
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Poor customer service skills. I felt like my business wasn't appreciated. They were sleepy. Did want to be bothered. They use very condescending tone when they talk to you. So alley!

marcus C.
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Customer did not leave a comment.

david H.
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Customer did not leave a comment.

Daphne T.
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Everything was good

Cameron M.
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Nothing, the staff was totally professional. You don't see that often on this side of town.

veda B.
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Customer did not leave a comment.

REGINALD C.
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Customer did not leave a comment.

Patricia V.
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Staff was efficient and quick. Great experience.

DEMONTE M.
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Great customer service, very fast with helping me get what I need to get

Frederick M.
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Very fluid customer experience.

Jacob S.
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Excellent customer service also Very friendly experience also Very knowledgeable along with wwworking as a team. Special shout to Mr Alex Booklin and Mr RickyAlenander and Mr Mr Greg Morris. THANKS Jake.

adam W.
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Customer did not leave a comment.

Cynthia B.
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Rental pick up Location is execellent always

Barbara J.
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Update your computers so when people come in who have reserved trucks the computers won't be out and then we have to wait a hour or two hours for the system to come back

oletha D.
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They where great

SHAWN T.
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Customer did not leave a comment.

rosaline B.
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There is fraud occurring at this location, and I will report it to the police. I was not able to pickup the van I was assigned online as one of the employees was using it and refused to remove his belongings. The mileage on the contract was off by over 1000 miles. I was charged for over 300 miles and an extra week when I only rented the vehicle for 3 hours.

No reviews have been submitted for this location.

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