Customer Reviews for U-Haul at Chester Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Chester Ave

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james m. on

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Two individualls working at this location were very professional, helpful and very congenial.

Sujeli R. on

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Sarah R. on

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CHRIS B. on

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dolores j. h. on

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MICHAEL P. on

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More counter help

Sheilah M. on

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Rita G. on

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Nothing it was an excellent way

iljae a. on

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Nice takecare customer. And smile face.

Laverne L. on

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shaunte d. on

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The staff were courteous, professional, and informative.

ARTIE B. on

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REGGIE H. on

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ed O. on

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Daniel supplied EXCEPTIONAL customer service. He was professional, courteous, and helpfull to get me on the road quickly, hitched me up, conducted a safety check, and gave me his phone number for assistance, if needed.

ERNESTINE D. on

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Angel W. on

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MARK D. on

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Lebron D. on

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Unfortunately, my overall experience was horrible. We reserve one location, someone switched it to another location and time. Called got another location outside what was originally requested and time. My husband got there to pick up truck and the guy said no resversation was made, we needed to go to main hub. Get there they say, yes it is a reservation, the truck may have not been returned. Again, not our problem. We suppose to get a call and 50 money guarantee. Got call for another truck pick up near downtown, totally out the way! Still waiting on 50 money guarantee to be posted. Such a inconvenience! This entire rental should have been free!

ellease c. on

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DENNIS V. on

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Shinean T. on

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The gentleman Andre was extremely helpful. There was another person there who was rude and acted if he didn't want to be there. Andre asked him if he could put a utility dolly on the truck. I never recieved the dolly but I was charged, which was later refunded. The all over experience was a good one, but a few bad apple's can spoil the bunch.

Pat C. on

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It is refreshing to do business with someone as efficient as Andre. This guy just gets what goes into customer service and UHaul is fortunate to have him.

WILLIAM B. on

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Nothing i had no problem.very helpful.

Peter z. on

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Tommy J. on

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We have a corporate account and we pick up once a month and at least three times in past six months there has been a problem with pulling up confirmation and or account numbers for the driver coming in. What does the driver need to bring or know to avoid these delays. I get a call from U Haul to clarify each incident . Thanks

ELEXIS S. on

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MICHAEL S. on

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For incident free, return customers for years, do not ask for references. I assumed I had been vetted.

RONALD M D. on

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LEON H. on

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Kiwoong S. on

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CHRIS B. on

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trena r. on

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Uhaul stole 200 dollars from my account and refuses to resolve the issue. The reps hang up and the store personnel were downright rude and unprofessional. Do not rent from uhaul!

morteza E. on

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last couple times i rented a truck was very horrible and very poor condition mechanically.. it should't be in the road!

martha s. on

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Very helpful and pleasant

DONNA F. on

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I wasn't satisfied because i wasn't told to email when I returned the truck and a extra $25 dollars was taken off my card. In the near future maybe more than one person working would be nice!

Clevon K. on

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The truck was dirty, with trash. They made me a reservation for a 15ft and gave me a 10 foot. Tank was not full upon departure, when I return tried to charge me a fee for not bring back full. And didn't mention to me that it was 99 per mile until it was time to pay.

Janyce R. on

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vernell w. on

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They were very unprofessional. I was the first to return the equipment and the last person to leave. very unorganized, and careless.

diana s. on

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Joseph S. on

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Chardonnay M. on

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Hope C. on

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Lejdion M. on

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Sonseeahray p. on

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Salimah H. on

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Stop overcharging

Donald W. on

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CHARLENE W. on

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Tia H. on

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TERESA W. on

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devon f. on

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Curtis R. on

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Michael S. on

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COURTNEY H. on

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Earl R. on

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Artis H. on

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ALRAINA L. on

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Johnny W. on

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Celeste C. on

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Jose C. on

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The online portion was a terrible experience

ellis r. on

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We ran into an issue with my reservation, bit the guys there handled it well and were very professional.

Melyssa M. on

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The employees were very friendly and helpful I would definitely use this location again in the future

jacklyn p. on

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Tell the manager there that he needs to learn how to talk to people very disrespectful I rented a uhaul from there a couple weeks ago and made reservations for 2 o'clock I came in person I called and the truck still wasn't there the people were late bringing the truck back so today he's going to tell me and my son if we can't have the truck back by 2:00 then he won't let us get the truck then had the nerve to tell me he didn't want my son back in there it's not his money I was spending the last I checked it was my money

WANDA R. on

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Joseph S. on

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John S. on

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Greg N. on

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EDGAR D. on

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Tony S. on

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Jame O. on

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HUSAIN J. on

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Joan E. on

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Employees at both locations were very nice and helpful.

Jerrica S. on

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Terry C. on

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It takes to long to verify your Identity there should be so kind of kiosk that could take pictures so you won't have to keep taking pictures and slide your ID but other than that very convenient to get after hours

tashawn m. on

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Very help full young man

MARY E. on

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Kendra R. on

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Leon H. on

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Dylan M. on

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JACQUELINE J. on

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Employees need PC Training .

D'Andre H. on

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Make sure all the batteries are fully charged and not over charge

Ricky B. on

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Renee J. on

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The truck worked just fine and ran well, but it was obvious that it had suffered a lot of dents, scrapes and abuse inside and out. The truck was clean - but damaged.

nivine m. on

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Janelle B. on

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Had to wait for help for like 15 minutes, so maybe have another employee inside.

nikhala r. on

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The representative was very rude, not communicating well, not well mannered. He did not even let us know few stuff for which I was charged later. I am very disappointed with your service and customer service is insane. Would definitely recommend my friends not to opt U Haul.

Craig D. on

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Bill t. on

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The staff here were truly professional explaining everything as they attached the car dolly to my truck and removing it when I returned. I would recommend this location to anyone in need of this type of equipment. Thanks folks!

Dawn R. on

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The mileage rate is too high.

shelly W. on

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The staff is always polite and professional. The store is always well stocked and the trucks are available when you need one. The manager Mr. Banks is very helpful to and offers his assistance all the time. The other employees are top flight in the business. I have been coming to this store for many years and it has been a most pleasant experience during my stressful times of moving. Ms. Ferguson

Louis H. on

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Nothing really. This is the second time I rent from this facility, and I was again pleased with the experience. In particular, I must tell you that Andre who works at the location is knowledgeable, and a true professional. He helped make the whole process easy and efficient.

John S. on

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DONTRE W. on

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Andre was an excellent help and i would definetly recommend some type of raise or promotion if possible. The best customer service ever.

Yvette C. on

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SANDRA M. on

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jacob h. on

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Steve D. on

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MARK W. on

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Figure out your pricing scale and make it clear because I was told one price and then charged another not cool still arguing with the person at the location about the price never good when you're moving when the person you're posed to trust to help you move makes it complicated at the end of the move then it's not any fun to deal with the clerk that just doesn't understand doesn't want to understand that that's not the price that you were quoted

BOWLING P. on

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Dayazmon C. on

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ruben s. on

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All went well and the customer service was excellent.

Angelea C. on

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Andre Banks was awesome an very professional keep up the good work

Brian M. on

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Ok. Staff person taking care of me was sort of quiet. I had to pose questions for information I needed to get the conversation going. Other staff in this office were much more personable when I was waiting.

Natalie V. on

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DARRICK F. on

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LISA C. on

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HORRIBLE

David W. on

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Andre is great

Joshua W. on

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They quoted me a different price so instead of paying $250 I had to pay $655. When I moved up to Ohio I paid $250 for the trailer. Also the lights didn't work and there was a dent on the wheel well.

robert S. on

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daniel h. on

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Staff was wonderful! Thank you.

BILAL A. on

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I didn't stay long enough to observe what Uhaul could do better, however, the service was excellent!

Natasha P. on

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ROBERT B. on

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The intake agent was very helpful, considering we were in a bit of an emergency - could not have been better

Sonceray b. on

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More parking spaces.very small parking area.

Tekelia P. on

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Yvonne R G. on

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FAIRHILL P. on

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Debora P. on

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ANITA K. on

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Very professional staff. Quick service.

William S. on

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The person renting trucks on 156th sting Cleveland Ohio sucks

adriane c. on

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Stephen S. on

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Don't give away my vehicle to someone else.

chris g. on

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Jennifer W. on

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Reservation at 5 didn't get out until 5:30

Lavita r. on

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Doralyn T. on

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The workers could act a little more professional, while I was picking up the vehicle they were talking about food and other things unrelated to the experience. He took his time while picking up the vehicle and I was given the incorrect size vehicle. I put in a reservation to specifically get the vehicle I needed which was a 15 foot but instead was given 17 foot. When asking why I was given a different size he replied that there must have been other reservations for the 15 foot, so is my reservation of lesser importance?? This was my first experience using Uhaul so maybe I am just not familiar with their practices.

Adriane E. on

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Keep friendly, hardworking like Justin and Cameron

Kinjal B. on

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Justin was really helpful and efficient. He helped me with the equipment and return of the truck.

DAve J. on

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Great guys great experience

erin m. on

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I dropped my vehicle off at 9:40 pm I'd just like to let everyone know.

Leon H. on

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ANDERSON D. on

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I love the store and they are very helpful

CANDACE E. on

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Mike G. on

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Prasongchai S. on

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Antoinette M. on

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Daniel Kenney was very very rude. He did not speak to me nor did he talk to me the entire time. He did not tell me my total. He just handed me my receipt. I believe there is a certain amount of professionalism people who works in customer service should have. You are suppose to greet the customer and explain the charges that are being made.

LEO C. on

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I think this facility is running beautifully. The staff is Very friendly and professional. Kudos to them.????

LORETTA V. on

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You good

THE CITY M. on

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Felicia Y. on

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BLAKE T. on

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Andre was helpful and finding the key, he called back promptly and the situation was resolved quickly. I would definitely recommend Andre and this location to anyone!

Debojyoti G. on

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ASIA J. on

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Improvement on the number of spaces for parking for customers

CHRISOTOPHER B. on

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carla d. on

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Perfect, everyone from Justin to the guy who pulled truck out for me was so helpful.

Timeko G. on

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The gas tank was almost empty. It was not where the customer service rep. stated it would be. So before I got my move started I had to rush and put gas in the gas tank. I have used this company as well as this location six times before. I normally have a great experience. This was a first with not having gas in the tank. I will say this the customer service is always great and the store and the trucks are always clean and well stocked.

Cachet C. on

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JEFF B. on

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FARAI M. on

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Keep doing what you are doing.

Ken G. on

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Awesome service! Great inventory of trucks and supplies. Highly recommend!!!!!!!

Marie M. on

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Diane H. on

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Francesca O. on

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Bernastine B. on

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Customer service was not good. U-Haul representatives acted as if they did not want to assist when picking up reservation or returning, very dry attitude.

eric p. on

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Customer service was at a minimal. There needed to be some form of parking because I came to rent by myself. The good thing was there was a nice amount of vehicles and my truck was ready to go once I got there.

Tamika J. on

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Michael G. on

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Deloris h. on

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Very pleased...

FAITH T. on

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No improvement needed, at this time.

Paul R. on

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Clean the interior of the pickup truck better.

Hassan A. on

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SABREANA T. on

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Ryan K. on

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Dionne F. on

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Philip T. on

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Faye M. on

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Andre was very helpful and added miles for me knowing I was from out of state and likely to get lost. Thx!

Mel G. on

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Melissa J. on

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JONATHAN A. on

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There was some sort of issue with the transmission shifting like it didn't want to shift, but other than that great value great customer service and I definitely will use this service again in the future!

Grace C. on

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It was a little busy when I dropped off my Uhaul, but the personnel made sure we didn't wait long.

yong n. on

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Dominic J. on

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Awesome experience and the manager was Great!!!

Amanda V. on

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Danielle P. on

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JOHN C. on

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Person who rented the vehicle was arrogant. Stated I had to have it back before closing the same day,

OMAR A. on

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Ilyas S. on

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loved the customer service. Andre banks was awesome

Eric M. on

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Randall Z. on

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Juanita S. on

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mickey m. on

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Truck and price was as advertised. Picked up the 10 foot truck at the very end of the day on a Sunday none the less. Both reps were kind and courteous even though there were several customers waiting for service and it was close to quitting time. Helpful in explaining the rental agreement, drop off time, fuel and mileage charges and options. Always worry about rentals when one is from out of town. No worries here. Everything went smoothly. Dropped truck off with keys in overnight drop box. Spoke with Andre the next morning by phone. Confirmed to me that he had gotten truck, keys, and everything was in order. Sent an email with charges and was right on the money. Will rent from here again if I am ever in need.

ricardo E. on

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Lights check on trailers. More staff on Sundays

Patrick S. on

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Richard B. on

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John D. on

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No problems for me at all. They were prepared for my drop off and had the truck inspected and paperwork done very quickly.

Eric D. on

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RICK N. on

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REGINALD L. on

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Jerry B. on

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In-store rep was super funny and engaging. Helpful too. No problems. Phone rep could have explained why i had to travel do far from my home to get truck. In-store rep helped with that question too and his response made sense.

Sue K. on

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The store was very busy but they still worked hard to accommodate my need for electric hook up to my hitch. They were great at helping me with last minute reservations. They only difficulty is the parking areas on a very small lot. They should purchase the lot next door to expand. Otherwise, it would have been 5 stars.

Ralph A. on

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Shuaib M. on

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debroah f. on

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The attendant could have been more customer friendly. I think as he felt the customer out, he began to smile a little bit. It may be because he was in a not so friendly location. I've learned to mirrow people. if they are not smiling, my conversation will be... speak until spoken too.

KACEY W. on

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pauline h. on

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LETRICIA J. on

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Beverly K. on

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Hytara L. on

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VICKIE W. on

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Gaynell E. on

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Nothing I had excellent service

Danita M. on

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I have been using this location 55th and Chester since 2015. I have not had any problems with the associates that work there. They are polite, promt and efficient with the information that is needed to help get me on my way. I want to THANK YOU FOR HIRING THE ASSOCIATES THAT WORK THERE. I always expect the best and I get it. Thank you.

LaQuetta V. on

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Nothing, keep up the good work!!

Lu J. on

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wait for too long

CHRIS B. on

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MARCELLA K. on

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My experience was excellent, your representative there was professional and knowledgeable when the need arises again I will return to this location and will recommend to others, the service I received can only be rated as excellent.

Kyle K. on

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Ordered a 17' truck. Worker came 20 minutes late to open shop. Only one person was working and was on the phone while he was "helping" me. Finally got the keys to the car (never received the blankets I ordered). Got a flat tire while trying to exit parking lot. Worker told me to come inside to figure it out. Made me wait in line (the line took 50/60 minutes for 4 customers). Paying for the insurance I figured I was able to receive a new truck. Nope. When I finally got to the front of the line he told me that I had to contact roadside assistance (which he could have told me before I waited an hour in line). Roadside went to repair tire but said it would be a 75 minute wait. Went to return the keys and get a refund. He denied me a refund and said it was my fault. This was the WORST customer service I've ever had. Waited 3 hours without left with nothing but a $60 check and no truck. Never even got the truck off of the lot. The only helpful person was roadside service (who was blown away that I did not receive a refund). Ended up having to waste $100 more on a Home Depot flatbed truck which I couldn't get everything I needed with. I could have hired movers at $160 and had none of this headache. Avoid this location at all costs. Customer service please contact me.

Conner E. on

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Keep being professional and courteous like you are being & you will have continued success.

yariluz c. on

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yariluz c. on

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Andre and Marcel are awesome. Great service.

MICHAEL B. on

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Kermit R. on

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Carl C. on

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LINDA W. on

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timothy b. on

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I was very disappointed that the truck that I was given did NOT have a ramp. I assumed that all trucks had ramps, so I didn't check when I left the store. But I felt that I didn't get my moneys worth because of this.

JUNITA A. on

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Mr. Banks was wonderful, helpful and very straight forward with the terms & conditions of the rental fee.

MARY c. on

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Erika S. on

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Aaron A. on

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The General Manger Andre was great and very informative on what I should do while pulling my car. He made the experience very easy.

ANTHONY S. on

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Have more than 2 people working on busy days.

Drew M. on

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And you overcharges me a day.

ERNESTINE R. on

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Well when I brought the truck back,there was a sign that said to stay with equipment and someone would come and check equipment out shortly. But no one ever came out so I went in and had to get someone to assist me. So why have the sign if the service isn't done

WILLIE W. on

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Excellent service from employee Andre

jason w. on

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The gentleman was very nice.

ZaRita H. on

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I was given a truck that had roaches in the back. When I brought the truck back I was told by staff that that truck had been fumigated and he was sorry but when management called me he mysteriously had no recollection of it and tried to deflect the situation onto me. Now Not only am I afraid that a roach got into muy belongings but I have to pay for their terrible service. Disgusting and disturbing experience.

CAROLINE M. on

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Charvonne G. on

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Justin was polite and kind.

DENISE K. on

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Everything went very swell. Justin and Andre were very knowledgeable and efficient with my transaction.

ROBERT P. on

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Justin was quick and helpful on return.

KELISA W. on

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anthony j. on

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Justin was extremely helpful and went above and beyond his regular duty to assist us.

misty t. on

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Your service there is wpnderful. You need not change anything.

Melvenia Dana D. on

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Justin had awesome customer service and was very helpful

Lenora N. on

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ZONTHIA H. on

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Thank you for allowing me the opportunity to use the truck, and I'm so sorry that the truck I used was stolen off the lot. I pray that you all recover the truck. God Bless

NADIA B. on

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Customer service

Lee M. on

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The staff at this location were incredibly friendly and helpful.

Kenneth F. on

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LARRY K. on

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I rent very frequently. I had an amazing experience this time. Justin Triplett was exceptional! He was very helpful and informative. I would recommend this location to all my friends and family because of the way I was treated by him. Please thank him again

Jacquline H. on

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David J. on

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ERIC D. on

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CHARLES D. on

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Justin Triplett was just great. Polite and helpful

TIM W. on

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Great.

ABDULLAH A. on

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Daniel C. on

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nothing, service was excellent..

CORNELL T. on

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angela d. on

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Stephen B. on

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Very fast check-in for my return. Courteous and quick!

Salene B. on

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susana d. on

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Please tell people to never leave the keys in the van. I left them in and made sure the door was unlocked then went to get my stuff out of the back and got locked out.

chuck w. on

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I have used this location for over 20 years. The services continues to be excellent & I will continue to recommend their service.

Lynn F. on

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JESSICA G. on

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Better customer service, detail cost,lower rates

CHONDRA R. on

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THE WIRELESS C. on

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CORNELL T. on

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Keith S. on

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YWCA O. on

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Be more friendly towards customers and keep rental equipment clean. The back windows of the van were so dirty that nothing could be seen through them.

Narkita S. on

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ROBERT C. on

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I see no improvement. Fast service for pick-up & drop off was delivered.

Mishawn C. on

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Deanna W. on

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KIM B. on

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My experience with U-haul was great!!! Will try it again! I have used U-haul 3times in 2 weeks!

DIANE R. on

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I rented a truck from this location and I was very pleased with the customer service from the staff. (all men) I was particularly impressed with Rodney, he was very informative concerning the company policies and I learned a lot more then I was aware of before I came. Satisfied customer.

Lesa S. on

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SARA C. on

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The location moved me into a smaller truck, but they couldn't honor the 20% off that customer service gave me originally. So I paid 276 for a 15' truck which is what I was going to pay for a 20' truck.

Alida B. on

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Everytime I rent a truck it is dirty on the inside of it. I have to bring my own wipes and wipe it down. Not the storage compartment but inside the cab. Always dirty. But the staff are always nice and helpful.

Ron O. on

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Customer did not leave a comment.

Haris M. on

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N/a

Talitha N. on

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demoine b. on

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Laverne L. on

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TIERRHA M. on

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thelma g. on

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NOTHING KEEP UP THE GOOD WORK.

ANNA M. on

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I was satisfied with the service I received.

ANGELA M. on

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Employee I worked with was fantastic, Andres. He was very friendly, engaged, interested in his job. Highly impressed with his customer service!

sara m. on

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Everything was great. I did think the per mile fee included gas, so I was a bit surprised to learn we Bad to return with a full tank . But still a deal!

dale G. on

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Customer did not leave a comment.

Jonathan R. on

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Make sure the store opens at the time listed. Improve the attitude of employees towards customers.

ANTONIO L. on

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ALYCIA G. on

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I really thought this whole experience was a breeze. I had never rented a uhaul before and was a little hesitant, but after my experience here, I will not hesitate to use their services again. Super easy and very affordable!

JIANNENG L. on

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ANTONIO P. on

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Very easy return thank you

SUSAN Y. on

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Wanda S. on

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I continue to feel that the two wheel dolly should be part of the rental. It shouldn't be an additional cost when you're already renting the truck.

Christine S. on

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Improve customer service. Representatives were mostly not friendly and not helpful. In addition, a furniture dolly that we had not ordered was in the van, which took up space that we needed.

Michael M. on

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BRENDA T. on

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Please Provide your customers with a lock for doors for the back of the trucks Thanks

Gregory G. on

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Christopher R. on

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Andre and Justin were great. Despite being his birthday, Andre gladly helped a several difficult customers with patience, knowledge, and courtesy. Just was also great when I returned the truck. He was very polite and attentive. Great location with even better employees! Thank you Andre and Justin!

Nicole J. on

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Great service! Friendly atmosphere.

greg c. on

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MARGARET S. on

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Bests service from Mr. Justin Triplett in 55th St, Cleveland, OH. he is a valuable employee to UHaul.

Joshua G. on

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brittany c. on

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AIDS TASKFORCE O. on

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Ronald P. on

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Demetriud W. on

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The customer service was great and the gentleman was great

Jeff F. on

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Manager was knowledgeable and helpful. Very friendly.

MARZIA H. on

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The truck was filthy and smelled of cigarettes but was immediately cleaned once i made them aware.

Jimmy M. on

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Everyone I dealt with was very helpful and pleasant. Justin was the gentlemen who helped me when I dropped the equipment off. Next time I move or need to rent a truck, I'll definitely be going to this location.

AIDS TASKFORCE O. on

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Customer did not leave a comment.

ELENA R on

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THE STAFF WAS NICE BUT DIDN`T KNOW WHAT WAS GOING ON AND IT WAS UNPROFESSIONAL. PLUS I CALLED ASKING FOR A MANAGER AND WAS NEVER CALLED BACK.