Customer Reviews for U-Haul at Chester Ave

3,174 reviews

1945 E 55th   Cleveland, OH 44103
(@ Chester Ave)

(216) 881-2420

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(216) 881-2420

1945 E 55th
Cleveland, OH 44103
(@ Chester Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very quick and easy. All the associates we talked to were helpful and fast.

Tina D. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
3.0

The representative was frustrated with the extremely slow computer system. I felt sorry for him as a line was beginning to form. But, he was professional and super apologetic. The computer system definitely needs improvement!

Nanette R. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
1.0

The location was not organized and the employees weren't focused. They had none of the requested equipment available which made my moving experience very difficult and didn't offer any type of compensation/support besides taking the equipment off my receipt and saying they would recharge for other equipment. I would not recommend this location to a friend.

Cameron L. 
Rating:
1.0

Don't go there

Amor A. 
Rating:
5.0

Just Keep Up The Awesome Work..

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

LACINDA A. 
Rating:
5.0

Customer did not leave a comment.

YAEL N. 
Rating:
4.0

No comments

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

The lady who checked us in and the one who checked us out were friendly and fast. Thanks

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Andre D. 
Rating:
5.0

Completely satisfied.

John A. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

Tell your staff when they say they are closing at 5pm that does not mean 15 minutes before.

Kabesha C. 
Rating:
5.0

Customer did not leave a comment.

Erez P. 
Rating:
1.0

Customer did not leave a comment.

Malikah R. 
Rating:
5.0

Customer did not leave a comment.

Angelique G. 
Rating:
5.0

The gentleman at the counter was very helpful and courteous.

Melanie B. 
Rating:
1.0

Customer did not leave a comment.

Jerome S. 
Rating:
3.0

Customer did not leave a comment.

lauren B. 
Rating:
5.0

Micheal Dejesus the manager helped me out so much! Very knowledgeable and personable. Will come here more often and recommend to friends.

CINNAMON H. 
Rating:
4.0

Customer did not leave a comment.

Lazanka M. 
Rating:
3.0

Driver's side mirror would not stay in place. Cabin not very clean. No furniture pads available even though I ordered them when I reserved the truck. On the plus side, pickup and drop off were both very easy.

Eric K. 
Rating:
5.0

The price quoted and the discount given over the phone was not honored at the trailer location. We also had to go to different locations to get the trailers.

joseph B. 
Rating:
2.0

Customer did not leave a comment.

Ayodel S. 
Rating:
5.0

Customer did not leave a comment.

KANTHI C. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
2.0

The drop off was within 1 mile of the nearest U- Haul. I had to drive over 5 miles to drop off the truck. I did suggest the Lee road location which is less than a mile of the location requested. Thanks

Betty H. 
Rating:
5.0

Customer did not leave a comment.

TONYA B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
1.0

When I returned the truck to an employee, they did not close the truck out under my name and it was given to another customer under my name. This customer took it to Amherst New York and I was charged $818. Now it has been a nightmare to get my money back!!!!

Deepa P. 
Rating:
5.0

Customer did not leave a comment.

Adrian E. 
Rating:
3.0

Better direction from the representative.

James C. 
Rating:
2.0

Have a better understand when give price payment.When I made the reservations and telling where I would be going etc was given 1 Price. Than when I arrive to pick up was given another price with the same info but a different person. Than when dropping off the return it was a another price

GLENN P. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Everything was good!!

Briana J. 
Rating:
1.0

Woman at the location went through personal information and contacted or tried contacting my boyfriends phone and got me instead!!! Very unprofessional!!!!

CURTIS J. 
Rating:
3.0

Customer did not leave a comment.

LAVONIA W. 
Rating:
5.0

Easy to get in and and out. Great location!!

James W. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
3.0

Customer did not leave a comment.

Tracy H. 
Rating:
4.0

walk out with customer and go over the truck and its operation. Maybe do a walk around vehicle to check it out.

nancy P. 
Rating:
4.0

I found upon remt8ng the truck that I should have gotten a different vehicle. I was trying to move a piano and mistakenly rented a truck with no ramp. There was no capability tl switch out trucks once rented, somInstill don't have the piano. I recommend offering the capability to change vehicles mid-haul.

Mark A. 
Rating:
3.0

I couldn't pull into the parking lot on return.

Damaris M. 
Rating:
3.0

I was waiting over 10 minutes before someone came to greet me and assist me with my order I requested a furniture dolly which was not available and had ti come back for the other dolly because it was not in the truck

DeShawna M. 
Rating:
5.0

Customer service was friendly and very helpful...as always

Marc C. 
Rating:
4.0

Customer did not leave a comment.

Meagan H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

JESSIE M. 
Rating:
5.0

Customer did not leave a comment.

Jessie M. 
Rating:
1.0

They lied said I didn't put gas in car kept half my money for they own pocket

Devonte E. 
Rating:
1.0

They didn't give me any information about the truck. I already had the reservation and they were not able to find it. I have been to many other locations and they gave one of the worst customer service. Be polite, always inform the customer to check for stuff such as gas and different stuff before handing over them the customer.

muhammad K. 
Rating:
1.0

I will be seeking a refund for faulty equipment.

Joshua G. 
Rating:
5.0

Great place and location

Gene A. 
Rating:
2.0

The staff at this location are not very helpful. When picking up a reserved vehicle, the reserved size was not available and it took almost 30 minutes for them to change the paperwork. When dropping off, I showed photos of the gas gauge before and after the trip and they were unable to input the information on their end. Dropoff also took about 30 minutes.

Blake F. 
Rating:
1.0

I was charged for extra fees and the staff are not responding.

Keer Y. 
Rating:
3.0

Customer did not leave a comment.

MIRANDA F. 
Rating:
5.0

Service was awesome

Katharine P. 
Rating:
5.0

Temieka provided excellent customer care!

Kenneth K. 
Rating:
5.0

Nice and friendly customer service

MARC C. 
Rating:
3.0

Very challenging to maneuver in that small, crowded, one-way in and same-way out lot. Should have an entrance/exit onto Chester Ave, or else a way to pull around the back of the building and then out the driveway you came in. Staff were helpful. Paid for 24h rental (5p-5p), got back after closing time (7pm), so did the remote return through the app, which was really easy. But not pleased to find we had been charged for a SECOND 24h period, when there's no way the trailer could've been rented to another customer in the 2 business hours remaining that day ….

Virginia W. 
Rating:
1.0

Lied about mileage and gas and didn't give me a dolly and lied and said i was getting a 17' & Recieved A 15'

Denautica T. 
Rating:
4.0

N/A

Leon H. 
Rating:
4.0

Customer did not leave a comment.

kamesha C. 
Rating:
5.0

Customer did not leave a comment.

DONITA F. 
Rating:
4.0

More staffing would be beneficial and very helpful to the staff, especially the weekend.

LaShaune C. 
Rating:
1.0

I was overcharged $46 for Gasoline even though we filled to the 1/2 mark and that's where it should -have been. Contract #20796948. Tried to reach manager numerous times and I could not get reach him (Michael). Very unfair and should be resolved by someone. Poor customer service.

Arthur G. 
Rating:
5.0

Customer did not leave a comment.

Octavia B. 
Rating:
4.0

The truck smell like cigarette smoke, I used a disinfectant cleaner in it to give it a fresh smell. The young lady and gentlemen that actually took care of me at the front desk were very helpful, great customer service and friendly. Upon return of the truck it was a lady working outside who was very verbal and rude. I went inside and gave the keys to the gentleman that originally took care of me.

michele B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Please help them get more dollies

LORRAINE DENISE T. 
Rating:
1.0

My truck was not availabe and i was suppose to get 50 and didn't

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

regina A. 
Rating:
1.0

The associate present that day was extremely rude and unprofessional

Deloris S. 
Rating:
5.0

Had a great experience!

Saywrane W. 
Rating:
5.0

Everything was excellent

ALAN W. 
Rating:
2.0

The first team member wasn't able to get me checked in for our truck because he “only works on the weekends” and it took a lot longer until the manager helped out. I also asked if they had a queen sized mattress protector because there wasn't one on the rack and the guy again said he didn't know where they would be because he only works on the weekend, but didn't even look and the entire time was sitting holding a cigarette. It just seemed unprofessional. The manager was able to find one though and I appreciated it. The truck was dirty there was crud in the cup holders and on the carpeting. The truck had 42 miles to empty when we got in and a check engine light and the team said it was fine to take. I would have preferred to have been swapped to a different truck. Additionally, I didn't opt for insurance going a short distance. It rained for less than an hour and the moms attic of the truck leaked in and soaked my couch ruining its cover that I had to replace. To me the insurance should have covered something that was my fault or an accident. The truck should have never been leaking, so I am disappointed that uhaul didn't reimburse me for this or offer compensation as I don't feel like I should have needed the insurance for their truck to be in good working order. Returning the truck was simple and the woman at check out was quick.

Victoria S. 
Rating:
1.0

Reserved a couple of days before got there the van i reserved light was broke In had to wait while he tried to fix it then when i returned i stuff in line for over a hour to return it was only one worker and when i fishy got up there the guy says you can just leave the keys but the guy that was there initially told me i had to wait in line it in the uhaul n someone Would come out there was out there first but about 20-30 min before the wait in the store just a horrible horrible experience will never rent a uhaul again i have rented from there previous but this time i probably ain't hi Back to this location at all never had this problem there before but won't go back

Shelisa B. 
Rating:
5.0

Return deposit faster when using a bank card. I shouldn't have to wait 5 to 10 days to get my money back.

GERALD S. 
Rating:
1.0

Hitch electric was hard wired to my battery terminal instead of using a fuse. A week later the setup had a short (ie, poor install) which caused my car to lose all power and strand me. I had a new battery and alternator. I removed the wire connection from the battery and all is well now. I just have a trailer wiring setup that I cannot use. The short could have ruined my alternator or worse cause a fire. Also, the call center told me they had a Saturday opening at another location, which I went to before this one. That location showed that the call center scheduled me for the next Thursday. What a disaster.

Mitchell D. 
Rating:
3.0

clean trucks, hire more staff, supply extra vehicles

Esther H. 
Rating:
5.0

The customer service provided by the staff member on duty was excellent.

David S. 
Rating:
5.0

I know that U-Haul was backed up with customers for a couple of weeks that Saturday morning I was very appreciative that they had just received the truck and cleaned it and had it ready so when I came up at 8 a.m. I could get the truck and was ready to go so thank you U-Haul on 55th

Ornida H. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

It was a clear day the vehicle was dirty on the outside the windows was dirty and there wasn't no windshield washer fluid available in the van so I could have cleaned the windows.

Jessica B. 
Rating:
4.0

Make local rentals that are less then 50 miles and less then 5 hours cheaper the $70. 00 for a cargo van.If you advertise $19.00 it should be $19.00

Barbara B. 
Rating:
5.0

Keep up the good work

Billy L. 
Rating:
4.0

Everything was good ,thanks

Maxine C. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Kennetta P. 
Rating:
4.0

Customer did not leave a comment.

Malcolm W. 
Rating:
2.0

Headphones in, not knowing their job unorganized didn't understand what to do

Adam J. 
Rating:
5.0

Customer did not leave a comment.

Fred T. 
Rating:
3.0

The check-in process was smooth. The staff member upon check-in was great and very professional. Unfortunately, the staff during checkout was unprofessional. No one acknowledged my and one other customers presence as they joked and played around talking about sex. The female clerk must've bumped her leg on the edge of the desk and was making slurs and cursing. The manage came in and asked her why she hadn't helped us she stated "I'm not helping anything until I can help myself stop this pain'.

Dana D. 
Rating:
4.0

Customer did not leave a comment.

LaToya B. 
Rating:
5.0

The truck that I rented was pulling to the right side.

Jessie M. 
No reviews have been submitted for this location.

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