Customer Reviews for U-Haul at Chester Ave

When I called the location to reserve a truck that morning I was told there were none available. Then I called U Haul national and was told there was one. The bed of the truck I got was not cleaned but I didn't have time to wait so I took it anyway. I took a picture of the gas gauge and returned it with the same amount. I was charged for 6 gallons of gas. I was also charged for 6 blankets that weren't provided. When I questioned the charges the next day I was argued with, then I said that if the extra charges weren't removed I'd dispute the charge with my credit card provider. I was then told they didn't like my attitude (which was business-like) and hung up on.

Had to go to another location to pick up vehicle. That information was not conveyed to me. So I had to make another trip.

My Whole Process Was Excellent From Online Reservation To Going To The Store Meeting The Staff Very Professional Helpful And Picking Up The Truck Was A Breeze The Only Issue Is I Haven't Received My Refund Back Yet On My Card And It's Been A Few Days Hopefully It Will Come On My Card Soon

Check in process to return the truck was slow.

I filled the tank back up where it was when I got it and the still charged me for the gas SMDH!!!!

The inside of the van was dirty and had a odor. The front window had a big slash of something that was hard to get off. I ran the wipers to see if it would come off it was on the in the inside I was just disgusted especially with Covid19 going around I couldn't believe it

They got me in and out but check engine light was on entire time I had the truck

The team there is always efficient and helpful. That's why it's the only location we use.

At least have coffee on hand for the ones that wait for a long time

Clear and confident information on the rentals. I appreciated him walking me to the van I was to use so there was no mistake.

I was charged for a dolly which I did not rent.

The manager was courteous and professional. Only thing I suggest is letting customers know that if they opt to pay the additional insurance that the additional dings on the found on the inspection are covered under it as I took time taking pictures as I found many additional scratches

Even though I had a block on my account initially the personal were very respectful of my privacy. It was resolved after a phone in about a half hour.

Customer service was great. The 2 people working there were friendly and very helpful. Busy but that's good :)

Even with a LONG line- extremely helpful staff and management.

Still didn't my receipt like the sales clerk said. All the clerks were unprofessional. Couldn't even get a hi. I still would like my receipt. I guess i have to call

Staff member was very polite and professional.

The truck was in poor operating condition and in-fact the truck that we rented was not available on the Saturday as reserved. We were however able to change the reservation to Sunday without issue.

Even though the system was down the staff was still professional and moved in a timely way.

One of the employees inadvertently checked in the wrong vehicle which resulted in a charge of over $1400 to my bank account. This took 3 days to reverse. That type of carelessness is unacceptable bc most people I know don't have an extra $1400 lying around to be held up by the bank for several days. They didn't offer us a comp or discount for the inconvenience either. Very disappointed in Uhaul over this.

The employees there are unprofessional, rude and inept. Most of them are not wearing masks, or if they are it's improperly worn(just around their neck or hanging off the ear). On several occasions, the employees were on the phone texting or literally talking to a friend on their phone ON SPEAKER!! I've never had such a worse experience with U-Haul in my life. Everything there takes 4 times longer than normal. I had to wait over an hour to get the truck because of them being slow and inefficient. I will never be returning to this location again even if it's a big inconvience to me since it is the closest to where I live.

Communicate effectively about the terms. No one explained it would be an extra $20 to return after hours. If I would have know that I would have brought it back in the morning when it was due in

Always great service

The truck drove rough - it accelerated extremely fast like the timing was off. The brakes seemed like they sticking and the front end out of line. It smelled like something was burning. The truck was clean inside though the maintenance of the truck could have been in better condition.

Employee at the counter was consistently coughing and without a mask.

Raynard was great!

I was at you location and returned the truck. I locked my car keys in the truck and the rep on the phone said since I technically returned it (mind you I had never left you location) I had to pay for the lockout. It was $75. I promise you I will never ever rent from uhaul again

Absolutely terrible experience. Mobile pick up didn't work. Took an hour to get the issue sorted and get me a van. I was still charged for both vans. Most employees were not wearing masks.

I was charged extra on my bill to fill up a gas tank but when they gave me the truck it only had a small amount of gas in it

Customer rep was very helpful and friendly

the young lady was helpful and very nice with getting us in and out very satisfied thanks young lady

Have drop off location close to customers final destination

This location needs more employees. The day I went the system was down and only 2 people were there to assist one on the computer and one servicing the outside. It took over an hour to get out.

Get more working in that location that way the process can move Faster

Excellent service

A sun visor on the driver side would have been great. It was a difficult drive for 30 heading east.

It was difficult to find a truck. This location was not close to where I live. I used the mobile app to initially find the trucks which gave me several locations that showed them in stock to rent. Upon calling those locations before finalizing I was told they didn't have any trucks. Some locations are listed as U-Hauls but are low budget car dealerships that told me they don't usually have trucks. This location I used was great.

My overall uhaul experience was terrible. We made a reservation weeks in advance at the Clark location and when we arrived on schedule our truck wasn't there with no explanation. The worker at the Clark location was extremely rude to my husband. We ended up having to transfer our reservation to this location where they only had one truck available. The truck had damages to the exterior and the brake light was on. We always use uhaul but will be looking for other options in the future.

Great job

Hire some help for Alberta or give her a raise!!!

Very helpful and friendly.

Prices are not clear. I am sure that you will say, somewhere, everything was spelled out, but it is not, and certainly not clear. I get hit with all these fees (after hours fee!!!!!!) which was as much as renting the truck. Will be using another service from now on.

Great customer service

Nice

N/a

Nothing at all. The young lady at the counter was very nice and hospitable and made me feel at home. She was very talkative and made sure that I understood the contract. I would say that she deserves a raise and a vacation!!

Took more than 3 days to check item In . Received call that the trailer Was past due even though it was returned 3 days earlier !!!!

The employees are extremely nice but very frequently on weekends and the start of months they are understaffed.

The staff took really great care of me. I really appreciate the lengths the staff went to, in order, to make for a great customer service experience. Thank you!