Customer Reviews for U-Haul at Chester Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Chester Ave
Brian P. on
The gentleman that helped us when we picked up the truck was very nice and helpful.
Donald T. on
I've had an excellent experience with the employees every time I needed a vehicle. Some of them just need to show that they are more enthusiastic about their work. They have the aura that they wish they were somewhere else and why are you bothering me type of feeling. But regardless of the fact... Everyone was nice and polite.
Clester B. on
remain as you are
Alexander B. on
Alexander was very helpful. We had trouble loading my car onto the trailer and he helped me figure it out.
Judith J. on
Quick and easy. Onsite parking. Easy check out.
JOHN H. on
Your reservations and customer service is beyond reproach
Alex M. on
.65 is high for a trip under 100 miles. I use a rental truck once a month..
COLLEEN V. on
Just keep the van/ truck's clean and keep up the good customer service.
Patrick O. on
I can not say enough positive things regarding Andre in the E 55th Street location! He identified the problem and took the time to personally correct the issue. He and his staff are what U-Haul are supposed to be! Thank you, Andre!
anita d. on
BE OPEN AT 7am not 7:10am
RON R. on
Overall good service.
Justin M. on
Very good service, thank you.
Gloria F. on
A nice experience all around, the service personnal was very nice and efficient....
Lori M. on
The manager, Adrian was amazing! Super helpful!
Patrick S. on
These guys were pros. They knew their stuff. Computer literate, customer centric.
Robin C. on
Have more than 1 staff running the counter
Billy J. on
I need to speak with corporate
Judith M. on
I was charged at a commercial rate for a personal use. Proving difficult to get a refund for the overages.
Cheryl P. on
Not enough staff working to handle customer volume. Had to wait considerable time as there was a lengthy line.
julie B. on
This was not the location I reserved and was not the closest. It’s also in a bad part of town.
vernon j. on
Be more professional and get detailes about the rental correct!!
Renee B. on
The customer service was very good I thought. And, having the option to check out online did speed up the process However, the truck I rented obviously needed tuning up and the driver side door was not operating properly. It was clean though.
Asit S. on
Will recommend for truck rental because it is the closest
Diane J. on
Love this location, quick and efficient service. Guys are friendly. Always have what I need.
linda c. on
Especially for female first time users, help them adjust mirrors and how to unlock rear door. Everything else was fine.
vivian r. on
Keep up the good work!
kimberly p. on
Lower your rates.....
James J. on
Short handed. Also some other work was going on and that made the wait even longer
juan g. on
The cabin smelled strongly of cigarettes and there was only only employee to attend to all of the customers. Aside from that, everything was great.
James G. on
Make sure the employees know what is being charged and why
Cathe C. on
Raynard and Alvin we're both terrific. I was particularly pleased with Alvin's advice to turn off the tow haul button at the steering wheel when the truck was empty. It made a big difference in driving. I also appreciated the gas credit. The whole process was very easy and the move went smoothly. I would absolutely use this location the next time I need a rental truck.
chantell M. on
Very nice and friendly.
barbara w. on
Good to experience positive employees so early this morning who seem not mind being at work. I’ll go back to that location. P
Denise D. on
I was given 2 different amounts as far as how much it cost to rent the truck also the mileage amount was higher. I'm still waiting for my money to go back into my account.
Zenobia D. on
Make sure that all trucks is cleaned out before renting them and property providing an accurate gas gauge
James G. on
Perfect place to rent what u need. They have everything.
Ashton H. on
Blinker did not work on the truck. Always check everything before leaving
Heidi R. on
Well upon dropping off the U-Haul truck I was questioning why I wasn't getting my refund back and he was very adamant that there was no refund very rude very snotty saying that the person that broke apart should explain everything to me what she did not so therefore I felt that he could have been a little more professional or used more customer service skills to address my concerns or questions and that have an attitude about it but he had an attitude because the Brook Park location employee did not adequately explained everything to me so therefore he was a little frustrated because I was frustrated
Vincent M. on
Andre is a great, friendly and knowledgeable manager. I highly recommend this location for UHaul service. Vinceent
Torres B. on
Needs parking for customers.
LARISSA M. on
Have more than one employee in the store during busy hours of the day.
Jeno M. on
The interior of the truck could have used a wipe down. It looked like someone spilled some sticky liquid.
Latonya B. on
Me. Andre Banks was very helpful , and patient he explained everything to my understanding and made this experience very easy for my first time renting a U-Haul thank you mr. Banks
Isaiah H. on
Cash on all trucks
Marcella H. on
The u for you..
dayonna J. on
Not have customer wait 30 minutes in line
Gilbert C. on
Faster Check-in and out. When calling on the phone the wait time is horrendous.
John T. on
Appreciate that they changed my vehicle at the last minute.
Andrea H. on
New Owner is needed
CARL H. on
Hire more personel.
STARZCHEH H. on
Andre was very excellent! Love how he handle his customer service and business! I would recommend him to anyone!
Latisha S. on
No gas was in the truck, the truck over heated, it wasn't clean inside
tyler b. on
The owner was very rude and disrespectful. He stated that if I wanted a upgrade he wouldn’t have been able to assist me at all. My cousin had made a reservation at the same location for the exact truck that I had wanted to begin with but the operator told me that all they had was a van. I took the van. I only needed the vehicle for one hour and the truck was not clean. The associate did not seem knowledgeable and the process was not efficient. I blame the manager to begin with because he said he wouldn’t be able to assist me. Although my cousin did not have a reservation and she picked up the same vehicle I inquired about. I felt I wasn’t appreciated or my business. I work in the rental car industry and there is a way to do things. As a manager Andre needs to step it up and facilitate business the proper way and formally train associates on the way to respond to the needs of customers. It was not a good experience at all.
Ciara T. on
The uhaul wasn’t clean the seats or back i had to lay comforters down and wipe seats down very unsatisfactory
Tyler C. on
Truck was dirty and smelled of cigarettes, the steering wheel needed properly alighned was off about a 1/4 turn , cargo padlock was not funtioning and had rusted shut
Dennis S. on
Very unprofessional environment; very poorly run. It was quite shocking.
tateanna m. on
Unprofessional unprofessional guy with dreads sleep at counter instead of helping I was 2 nd in line took a hour to get help thought they was just having a bad day came back the next day for deposit the sleeping guy asked to help then told me he can’t help missed my place in line
BILAL A. on
the truck that we rented reeked of old wet dog, it was a terrible smell that almost had the driver throwing up. sadly as we let down the windows pungent smell intensified and we had to buy mask and spray deodorizer. I don't think it had anything to do with the overall location
Rhonda J. on
very helpful and honest people keep up the good work
Barry K. on
The truck’s brakes could use some attention. My travel was a short distance so I wasn’t affected. But anyone traveling a longer distance would need a different vehicle.
Matthew R. on
Owner , very friendly, customer-oriented. Location renters - well, they were not exactly "on the up and up" Lots of customers present who were swearing, threatening people, etc. To the uninitiated, it could be scary.
grace h. on
I was there at 8:45 AM . I waited in the cold for the manager to open at 9. I called customer service at 9:46 when I was still waiting outside for someone to come open . They informed me that the manager wouldn’t be in until 11. I then had to go to the west 14th location to be later told I couldn’t get the 15’ truck for the price of a 10’ truck even though I was already thrown off schedule and taken out of my way . I was also told I couldn’t be reimbursed for my wait because I didn’t have a reservation set . Very poor service.
David L P. on
Better service
tonia i. on
To slow poor customers services
Reesa C. on
Everything was good.
Tiffany P. on
Provide parking for your customers.
tanya l. on
We had to buy a lock cause their wasn’t a lock on the back and you all over charge people we got charged for gas miles and truck rental it’s a scam hidden fees only 1 person working and the day we went to get the truck the guy was rude and the other sarcastic need to practice customer service with them
Wayne W. on
Great service in and out smooth transaction
andre b. on
We always go to this location because the Manager Andre is the bomb. We always have good experience.
nikirah m. on
Tell your reps to disclose full details and stop lying
Carlos G. on
Stock more tools and appliance dollies.