Customer Reviews for U-Haul at Chester Ave

Rating:

4.0

Location was good and clean. The entrance to the location was little difficult-- especially if you came from Chester Ave

Rating:

2.0

The U-Haul smelled like marijauna and I could not get the smell out for the entire trip. While driving, the doors/windows were not sealed all the way, and it was extremely loud to the point that it hurt my ears for the entire 7 hour drive.

Rating:

1.0

The quality of the customer service needs improvement. I was given a $50 gift card only to be told I could not use it. My money was held up for 4cdays in counting while I returned the vehicle with no damage and your business continues. Im disappointed. I can't to this location because I had a great experience before. I can't say thatthe this last experience. I will use a different location or éven a different company at this point.

Rating:

4.0

It was two small piles of saw dust in the cargo area.

Rating:

2.0

The front desk person was a white male who did not seemed to not know his job. My truck was on E and he expected me to bring the truck back on 3/4 of a tank. I had to ask him to put my dolly in truck after I inspected the truck. One of my mirrors was cracked. It seems like when ordering this online no one inspected this truck before delivery. The white man lack personaility. Im a executive in the downtown area and often rank customer experience very high. This just didnt cut it for me. I will say the older black cleaning the trucks was very helpful.

Rating:

1.0

Stop having them scam people and over charging for stuff that new happen. Never going to U-Haul again serious

Rating:

1.0

Costumer

Rating:

4.0

Staff is stellar with communication. There was broken glass by the U-Haul that was somewhat concerning that they warned me about. I’m also not completely sure the tank was 100% full because when I filled the tank again it went past the F farther than when I picked it up.

Rating:

5.0

The attendant at desk was amazing

Rating:

5.0

All trucks were clean and staff knowledgeable and helpful. Thank you!

Rating:

5.0

The guy, Deshawn and his other coworker was excellent... great Customer Service

Rating:

2.0

The truck is a death-trap! The transmission and suspension were awful. When I got in the truck (and paid $59.12 for the truck and 20 miles), there was 43 miles worth of gas. When I went to return the truck, there was 29 miles worth, so I went to the gas station on E. 55th and Cedar which is two blocks from the U-Haul location. I put $15 in which brought the gas up to 47 miles worth of gas. When I dropped the truck off, the young man with the medium dreadlocks was less than pleasant because I didn't pull under the green awning (which I was NEVER told to do) and told me to just leave the truck there. I then pulled the truck under the awning and told the nice young man outside that I had gone over by 3 miles, but I put extra gas in the tank. After receiving my final receipt, I was charged an extra $78.00 in gas fees. I filed a complaint but had to call the Customer Service number to speak with someone about being OVERCHARGED by A LOT. I was granted a refund, but the experience has left a very bad impression.

Rating:

5.0

The truck sounds like an axle is about to break

Rating:

5.0

Staff were polite and respectful even with a lineup. When I returned the truck the same staff was friendly and ready to help

Rating:

2.0

too many rude employees

Rating:

5.0

Dwayne was amazing. Entry and return path clearly marked.

Rating:

5.0

Nothing. They haven't let me down yet, so until then I think this site is great 👍.

Rating:

4.0

Dashawn has excellent agent!

Rating:

3.0

Great customer service and very clean facility. Could use more parking space for customers though.

Rating:

5.0

Great ease and the friendliest service 5 star

Rating:

5.0

No clear place for visitors to park?So they stop in middle of road and block the incoming return trucks. I had to back up and drive around this unoccupied car.

Rating:

1.0

This location stole money from me even after I put the gas back to its original level.

Rating:

5.0

Satisfied

Rating:

5.0

Great job!

Rating:

3.0

The customer service individuals were not trained, didn't understand policy, and made it a very frustrating experience. Also, our reservation was transferred between locations, and the information was not transferred accurately.

Rating:

3.0

Gentleman inside was not helpful nor nice. Did not want to be bothered with giving us a receipt. The skinny kid who worked outside washing the trucks was very nice and helpful with unhooking the trailer. He was a good kid.

Rating:

2.0

There were no trucks available

Rating:

1.0

Didn’t have the dolly I ordered and management was rude

Rating:

5.0

It exceptionally great! Just please go over sizes of vehicles before the purchase. The friend gave me the wrong size of truck. Thank you

Rating:

5.0

Everything went well

Rating:

3.0

Just very small, and tight parking

Rating:

3.0

Brought trailer back 24.5 hrs early and they still charged me for the 3rd day. Return scheduled for 4/20/26 and trailer returned 4/19/26. Site would not adjust the rate! Kind of odd since it was booked and paid for online not at site.

Rating:

5.0

Nothing ♥️staff amazing really takes there time explaining things truck drove great no problems,

Rating:

1.0

I recently rented a truck from this U-Haul location. The vehicle itself was well-maintained and performed as expected, which I appreciated. However, the customer service was extremely disappointing. The employee at the front desk, who identified himself as “Sanders,” was unprofessional and rude throughout the interaction. Attitude was like a female so I’m sure he didn’t grow up with a father.. He/She asked unnecessary questions about my personal business and had an unwelcoming attitude from start to finish. I DID report the situation, and I will say that the company responded by offering compensation, which I appreciated. That said, the experience at this specific location was not acceptable, and based on the level of service I received, I would not recommend it to others.

Rating:

5.0

Make more room in your parking lot

Rating:

5.0

Customer service was excellent. They were both professional and fun.

Rating:

5.0

N/A

Rating:

5.0

Location personnel worked as a team to provide personalized services and to attend individual customer needs. I used the App to shop for all my moving needs that were available at pickup. The pickup and drop-off were timely and worry free. Thank you Uhaul 55th and Chester, Cleveland. Stay loose!👍🏾

Rating:

5.0

Keep striving and keep having amazing customer service

Rating:

5.0

Thanks

Rating:

5.0

Really everything was good

Rating:

3.0

The line was very long and slow. Didn’t have the dolly I reserved.

Rating:

5.0

Such a helpful kind customer service person at the locatikn

Rating:

5.0

Thank you for helping make my move from Cleveland to Rockford so uneventful! Everything went quite smoothly.

Rating:

5.0

It was very busy and no one was directing the traffic, which caused some issues for people dropping off their rental trailers and truck trucks.

Rating:

5.0

Great hospitality!! All 3 gentleman!! When I got there @ 8am . When I dropped off @245pm and graeted outside!! When i left @ 255 got walked out w/ good conversation!! Thansk ul uhaul!! I wull will return to that location!!

Rating:

5.0

Thank you to the young man a the desk that helped me he was very patient with me as I was trying to locate my movers that I hired to help with my move the two guys from impress me showed up and showed out they got all of my things in my apartment with no problem and was fast too so two those to guys also thank you again 🫶

Rating:

5.0

Very smooth process

Rating:

5.0

Nothing everything was great.

Rating:

5.0

Have been renting from this location since July and ha never had an issue. Mike always has the truck ready when we arrive. In and out in less than 5 minutes.