Customer Reviews for U-Haul at Chester Ave

3,097 reviews

1945 E 55th   Cleveland, OH 44103
(@ Chester Ave)

(216) 881-2420

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(216) 881-2420

1945 E 55th
Cleveland, OH 44103
(@ Chester Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The associate present that day was extremely rude and unprofessional

Deloris S. 
Rating:
5.0

Had a great experience!

Saywrane W. 
Rating:
5.0

Everything was excellent

ALAN W. 
Rating:
2.0

The first team member wasn't able to get me checked in for our truck because he “only works on the weekends” and it took a lot longer until the manager helped out. I also asked if they had a queen sized mattress protector because there wasn't one on the rack and the guy again said he didn't know where they would be because he only works on the weekend, but didn't even look and the entire time was sitting holding a cigarette. It just seemed unprofessional. The manager was able to find one though and I appreciated it. The truck was dirty there was crud in the cup holders and on the carpeting. The truck had 42 miles to empty when we got in and a check engine light and the team said it was fine to take. I would have preferred to have been swapped to a different truck. Additionally, I didn't opt for insurance going a short distance. It rained for less than an hour and the moms attic of the truck leaked in and soaked my couch ruining its cover that I had to replace. To me the insurance should have covered something that was my fault or an accident. The truck should have never been leaking, so I am disappointed that uhaul didn't reimburse me for this or offer compensation as I don't feel like I should have needed the insurance for their truck to be in good working order. Returning the truck was simple and the woman at check out was quick.

Victoria S. 
Rating:
1.0

Reserved a couple of days before got there the van i reserved light was broke In had to wait while he tried to fix it then when i returned i stuff in line for over a hour to return it was only one worker and when i fishy got up there the guy says you can just leave the keys but the guy that was there initially told me i had to wait in line it in the uhaul n someone Would come out there was out there first but about 20-30 min before the wait in the store just a horrible horrible experience will never rent a uhaul again i have rented from there previous but this time i probably ain't hi Back to this location at all never had this problem there before but won't go back

Shelisa B. 
Rating:
5.0

Return deposit faster when using a bank card. I shouldn't have to wait 5 to 10 days to get my money back.

GERALD S. 
Rating:
1.0

Hitch electric was hard wired to my battery terminal instead of using a fuse. A week later the setup had a short (ie, poor install) which caused my car to lose all power and strand me. I had a new battery and alternator. I removed the wire connection from the battery and all is well now. I just have a trailer wiring setup that I cannot use. The short could have ruined my alternator or worse cause a fire. Also, the call center told me they had a Saturday opening at another location, which I went to before this one. That location showed that the call center scheduled me for the next Thursday. What a disaster.

Mitchell D. 
Rating:
3.0

clean trucks, hire more staff, supply extra vehicles

Esther H. 
Rating:
5.0

The customer service provided by the staff member on duty was excellent.

David S. 
Rating:
5.0

I know that U-Haul was backed up with customers for a couple of weeks that Saturday morning I was very appreciative that they had just received the truck and cleaned it and had it ready so when I came up at 8 a.m. I could get the truck and was ready to go so thank you U-Haul on 55th

Ornida H. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

It was a clear day the vehicle was dirty on the outside the windows was dirty and there wasn't no windshield washer fluid available in the van so I could have cleaned the windows.

Jessica B. 
Rating:
4.0

Make local rentals that are less then 50 miles and less then 5 hours cheaper the $70. 00 for a cargo van.If you advertise $19.00 it should be $19.00

Barbara B. 
Rating:
5.0

Keep up the good work

Billy L. 
Rating:
4.0

Everything was good ,thanks

Maxine C. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Kennetta P. 
Rating:
4.0

Customer did not leave a comment.

Malcolm W. 
Rating:
2.0

Headphones in, not knowing their job unorganized didn't understand what to do

Adam J. 
Rating:
5.0

Customer did not leave a comment.

Fred T. 
Rating:
3.0

The check-in process was smooth. The staff member upon check-in was great and very professional. Unfortunately, the staff during checkout was unprofessional. No one acknowledged my and one other customers presence as they joked and played around talking about sex. The female clerk must've bumped her leg on the edge of the desk and was making slurs and cursing. The manage came in and asked her why she hadn't helped us she stated "I'm not helping anything until I can help myself stop this pain'.

Dana D. 
Rating:
4.0

Customer did not leave a comment.

LaToya B. 
Rating:
5.0

The truck that I rented was pulling to the right side.

Jessie M. 
Rating:
3.0

the truck had a lot of visible damage that was more than just dents and dings. it a black plastic piece hanging from under the bumper dragging in the ground and when i showed the team that worked there the rep said it was not a big deal, i also pointed out blue tape on both windows and the damage on the top of the hood and he said it was reported and was not a big deal and no other vehicles where available but someone came and walked in with no reservation for the same size truck. the location is convenient. I also took photos and reported how dirty it was which was not fair because i only used the truck to transport balloons but had to slean someone elses filth and sweep their dirt and clean spilled coffee out the cup holders and grime off dash like it had not been cleaned in a long time.

India R. 
Rating:
5.0

Customer did not leave a comment.

ANDREA M. 
Rating:
3.0

Have the rental vehicle clean and well maintained. The van was dirty and in need of repairs: most significantly, the speedometer was not working properly which made for a very stressful trip!

Franklin W. 
Rating:
2.0

There were no dollys

Curtis L. 
Rating:
5.0

The young man that helped me, Martinez was helpful, accurate and proves that Black Lives Matter. It was great to have a young black man be so professional. Thank you very much. I'm proud of you and wish you much success. Blessings.

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

isaiah F. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS M. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
2.0

Alexis is sneaking charges. I had a two day experience. The first day was flawless. The second rental I was charged an extra day.

Harvey S. 
Rating:
1.0

Customer did not leave a comment.

Nathaniel J. 
Rating:
3.0

Truck needs a wheel alignment in addition to it being dirty with trash.

Charvatte F. 
Rating:
5.0

Customer did not leave a comment.

barea T. 
Rating:
1.0

Aside from the trucks check engine light being on and the gas tank being on Empty, and an irate customer in the store during the rental due to the extreme wait, someone STOLE the catalytic converter from my vehicle while it was on premesis. I'll be filling a police report and pursuing and legal action to recover costs.

Mike B. 
Rating:
1.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Keep your staff.

Sonya C. 
Rating:
5.0

Nothing at all. Perfect

MICHELE M. 
Rating:
5.0

Customer did not leave a comment.

Raeshaun R. 
Rating:
2.0

I ordered a 26' truck two weeks earlier but I ended up getting a 17' since the larger was not available. Also, This site fails to send the invoice via email.

ARTHUR G. 
Rating:
1.0

At least put gas in the vehicles. And when a customer fuels the vehicle should be reimbursed his/her money. If they was given the vehicle on empty and bought it back with fuel to start.

Reginald C. 
Rating:
2.0

The truck was trash, and damaged.

Anita K. 
Rating:
3.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

TYRONE P. 
Rating:
2.0

Efficiently better serve all your customer. Be fair,when charging customers,and credit customers their concern in a timely manner. Educate customer on new changes in co. Policy. Give perks for yrs of loyalty to uhaul.

ANDREA B. 
Rating:
5.0

The customer service was wonderful

Karla W. 
Rating:
4.0

Truck was dirty. Also had a broken windshield.

Richard P. 
Rating:
3.0

I been renting from this location for quite a while and it's been good but today that charge me $60 of gas and I returned the truck exactly with the gas I got and went back to the store to reclaim and they said I'll have to do online for any refund very rude

Benjamin A. 
Rating:
5.0

Customer service great

dawanda M. 
Rating:
1.0

I've never been to a location that was people so rude Employees do not know what they're doing Have attitudes Have attitudes

Marcus O. 
Rating:
3.0

Customer did not leave a comment.

Robbin B. 
Rating:
5.0

Wonderful customer service very helpful

Lisa F. 
Rating:
5.0

Break and gas pedals are too close

DIANNE J. 
Rating:
5.0

Customer did not leave a comment.

Damika A. 
Rating:
5.0

Customer did not leave a comment.

Marcus J. 
Rating:
4.0

I have no complaints

Kimberly P. 
Rating:
1.0

Staff are very rude and not helpful. Store staff stated we couldn't leave uhaul at Cleveland 55th Chester location. Store staff contacted the GM. GM stated if I uhaul at their location then I would be charged a 1000$ fee for returning a vehicle from Cleveland Rockside/Northfield location. I don't appreciate the bad attitude and lack of help from store staff and GM.

TAYLOR ERIKA MAR C. 
Rating:
5.0

I NEEDED TO GET MY STUFF OUT OF STORAGE. It was in storage due to U-HAUL on the west side not having my cubes. I told myself that I would never use U-Haul again. I'm here to tell you that Vance, his brother, and the whole crew went out of there way to get me where I needed to be. I was thinking about a couple of options, and they laid them out for me; making my decision process easier. When I found out that my license expired 2 days earlier, they held my trailer reservation until the next day when I was able to get my daughter to bring her license. I was in & out several times, and when I came through the door, they always greeted me by name. I was a great experience; and I usually was laughing and joking with the staff the whole time! Vance and his crew have restored my faith in U-Haul. It was a pleasure to do business with them. I should have stuck with my local store and stayed away from on-line rents.

GOKULAKRISHNAN B. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY V. 
Rating:
1.0

Stop lying to get more money

SHANNON S. 
Rating:
3.0

Customer did not leave a comment.

LINDA H. 
Rating:
2.0

Customer did not leave a comment.

TIFFANY T. 
Rating:
5.0

Not a thing!!! I picked up my [almost] brand new ride in the middle of a blizzard! Vance Amison was amazing! His professional demeanor, his preparation of the vehicle, his helpfulness at the the beginning of my journey made the remainder effortless. He anticipated hazards i might have encountered on my "journey", including road closures due to weather, etc., and the relatively small but important perquisites he afforded me melted all of my troubles away! Bonus this guy!

John L. 
Rating:
4.0

The vehicle was not good condition. The drivers door didn't close fully and windshield wipers needed to be replaced.

SHANA R. 
Rating:
5.0

Keep up the good work

ROBERT L. 
Rating:
5.0

Everything was just right

WILLIE C. 
Rating:
3.0

Customer did not leave a comment.

LYNDA E. 
Rating:
5.0

Thanks

SONYA B. 
Rating:
1.0

The parking lot was ridiculous. The owner was rude and terrible. I will never go to this location again.

CHANNETTA P. 
Rating:
2.0

Customer did not leave a comment.

TRACY M. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Cut back on your fees.

ROBERT T. 
Rating:
1.0

Inspect the vehicle properly. The fuel was marked incorrectly on the vehicle that I was rented, so I ended up being charged $10.50 for 2 gallons of fuel, although the van was only on 1/4 tank of gas, not 1/2 of a tank. Also, I would like to request $50 because the pickup truck that I reserved was not available when i arrived to the Uhaul location.

Keiatra H. 
Rating:
5.0

I left my snow shovel and a small pouch in the back of the van and I'd like to come and pick it up tomorrow But the service and vehicle was great

Brandon B. 
Rating:
5.0

Very friendly staff and very accommodating, we appreciated it

ASHLEY S. 
Rating:
5.0

The 2 guys working Tuesday night were extremely helpful and went out of their way to make sure I received the truck rental. I am extremely grateful that they helped me. I will refer this location to others!

SHERRICE A. 
Rating:
5.0

The manager Vance was extremely helpful. I am 70 and although he hadn't yet open the store, he made sure that I was kept warm. His courtesy and helpfulness should be commended.

BYRD J. 
Rating:
5.0

Customer did not leave a comment.

JOE M. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN O. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

VANDETTA Y. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

PEDRO P. 
Rating:
5.0

I think the the uhaul dealers should make sure each truck has at least 1/2 tank of gas. This is like my 4th time that I rented a truck from there and had to go get gas before I could start my trip. Then sometimes there is only one person working there in the mornings.

JESSIE M. 
Rating:
1.0

Supervisor very bad attitude

DARIUS M. 
Rating:
5.0

Great customer service knowledge of any hauling questions i asked

SHAQUAY H. 
Rating:
4.0

The staff got me in and out pretty quick and were very helpful. Only wish this location had more secure parking for customer vehicles

ROBERT D. 
Rating:
1.0

Customer did not leave a comment.

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

ANITA S. 
Rating:
5.0

The inside of it smelt like weed may want yo have an air freshener in the inside of the truck or at least a hang tag freshener

TERRELL S. 
Rating:
5.0

Customer did not leave a comment.

DANA D. 
Rating:
4.0

Customer did not leave a comment.

PERCY W. 
Rating:
3.0

The staff was very helpful. Thx you

MELODY P. 
Rating:
1.0

Customer service was a big issue when I was there The employees were rude. The manager kept me at the location longer than I needed to be. Apparently there was a problem with my online contract and the employee that was helping me couldn't help me instead of the manager taking over to assist me and let the inexperienced employee help the other customers he continued to help everyone else then when I get upset about the situation because I was there 40 mins and 2 customers that came in after me left he threatened to not take care of me at all then I've they got my contract together I ordered a TV box that the location didn't not have he couldn't refund my money and when I called the customer service number was told that they would refund my money in 3-5 days after I get off the phone I ended it up another charge in my acct for the same box I never got... That makes $60+ for a box I never received

FARRAH T. 
Rating:
5.0

The U-haul app is non-functional for me and most others that I have met. I have recommended to others to use the web version only, because it actually works. Pretty sad, when you consider that you are collecting $20 fees for people not self checking in, because they think that they can't.

EUGENE B. 
Rating:
5.0

Customer did not leave a comment.

DASHAWN F. 
Rating:
3.0

Customer did not leave a comment.

JEFFERY J. 
Rating:
5.0

EVERYTHING WAS JUST EXCELLENT

MATTIE R. 
Rating:
4.0

Customer did not leave a comment.

James P. 
No reviews have been submitted for this location.

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