Customer Reviews for U-Haul at Chester Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Chester Ave

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AARON B.
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give more discounts or have a discount day for senior citizens your great thank you so much.

Queotta B.
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That is the wrong address on the account my address is 2237 E. 80th and also every time I get a U-Haul I get my money back right then and there I don't understand why they are doing checks now

Donald W.
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Provide a receipt that is readable. I was sent a final receipt my email oh, but it is not readable and GIF format, please send receipt in another format.

kiera D.
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None

Jonathan J.
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She was late opening the store. I had to get the rental late thus having me to pay extra for the mover I hired. Then when I ask her if there was going to be a prorated amount she told me yes and never discount me for wasting my time y being late. I find this every rude and unprofessional. I still would like a prorated discount

GRANT T.
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Customer did not leave a comment.

SAED O.
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I suppose to return the truck at 5 pm, but because of of the battery incident I failed to do it and they charged me extra money. They do not answer phone it was the worst experience i ever faced in my life , 4 hours in the street in cooled weather , missing my family obligations.

ARMESTER W.
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Customer did not leave a comment.

CAMILLE S.
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Everything was on point good job❤❗

Debora P.
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Customer did not leave a comment.

JOSHUA M.
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The staff at this location, specifically Taylor Woods is highly unprofessional, she has a nasty attitude, and this location is trying to take money from me for nothing. I was charged 15 miles and the woman told me I did 16 miles. DO NOT EVER go to this U-Haul location.

TERRANCE G.
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Customer did not leave a comment.

KENNETH K.
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Put E Rails in all of your trucks so you can fasten things in better

ANTOINETTE B.
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Do maintenance to the vehicles truck cut off on me several times while I had it

ROWLAND M.
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Customer did not leave a comment.

DANIEL P.
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The inside of the truck was clean but the exterior was filthy and had chunks of mud on it. There is only one person working and I had to wait about 30 minutes to get checked when I returned the truck.

TINA P.
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You can tell me when money will be in my card

AHMED NAWFAL A.
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the staff are amazing and very helpful. they assisted till i get the truck as fast as they can . thanks for them

BRANDI W.
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Customer did not leave a comment.

Brenda liz C.
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Good

TINA D.
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So, I was going to go to an different location to get the same truck, but it was more there?

MICHAEL W.
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Customer did not leave a comment.

FRANCES L.
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Na

MICHAEL W.
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Get Mechanic work done on your trucks regularly. An hire someone for the soul purpose to clean the trucks out when people don't like their suppose too.

Melvin H.
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Customer did not leave a comment.

SHARON V.
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Service was excellent, the new employee took a picture of an empty tank I advised her to turn on the van and resubmit the information, hoping everything was successful and the van was reported full will check later.

Leon H.
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Customer did not leave a comment.

Elizabeth M.
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Based on the rep/cashier who took care of my family, Uhaul at Chester Ave doesn't have to change anything. She was more than perfect and I'm over satisfied.

charlotte N.
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Customer did not leave a comment.

William G.
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reserved a truck for the weekend to move and the one that's available to me had a catalytic converter stolen out of it so it was unfit to drive. that was the only truck available that day so i had to spend money on another Uber across town to pick up a different u-haul that works. a simple process turned into a 2 hour ordeal and was quite frustrating

BARRY M.
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Everything was good

AUDREY T.
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Excellent and very accommodating customers service. I reserved an Uhaul on Saturday 12/5/20 but forgot the time. Upon arriving, the female assisted me with locating me another Uhaul. She was very polite, respectful and professional. In addition, I reserved another Uhaul and received the same kind of service. Kudos to the manager and crew over on 1954 East 55th Street Cleveland,Ohio

SHAHIDAH M.
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Customer did not leave a comment.

TINA D.
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First, that truck I had needs service. You had to turn the steering wheel sideways to make it go straight. Would like to see the employees dress better and no hair bonnet.

britany R.
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Customer did not leave a comment.

ROBERT L.
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When I called the location to reserve a truck that morning I was told there were none available. Then I called U Haul national and was told there was one. The bed of the truck I got was not cleaned but I didn't have time to wait so I took it anyway. I took a picture of the gas gauge and returned it with the same amount. I was charged for 6 gallons of gas. I was also charged for 6 blankets that weren't provided. When I questioned the charges the next day I was argued with, then I said that if the extra charges weren't removed I'd dispute the charge with my credit card provider. I was then told they didn't like my attitude (which was business-like) and hung up on.

GREGORY C.
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Had to go to another location to pick up vehicle. That information was not conveyed to me. So I had to make another trip.

Chenell S.
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My Whole Process Was Excellent From Online Reservation To Going To The Store Meeting The Staff Very Professional Helpful And Picking Up The Truck Was A Breeze The Only Issue Is I Haven't Received My Refund Back Yet On My Card And It's Been A Few Days Hopefully It Will Come On My Card Soon

Nestor M.
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Customer did not leave a comment.

Tamir H.
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Customer did not leave a comment.

DAWN W.
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Check in process to return the truck was slow.

Nikicha W.
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Customer did not leave a comment.

PAMELA J.
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I filled the tank back up where it was when I got it and the still charged me for the gas SMDH!!!!

MARY H.
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Customer did not leave a comment.

LA'TASHIA B.
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The inside of the van was dirty and had a odor. The front window had a big slash of something that was hard to get off. I ran the wipers to see if it would come off it was on the in the inside I was just disgusted especially with Covid19 going around I couldn't believe it

SHAMIR R.
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They got me in and out but check engine light was on entire time I had the truck

Grace W.
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The team there is always efficient and helpful. That's why it's the only location we use.

Marisa F.
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Customer did not leave a comment.

JANESE C.
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At least have coffee on hand for the ones that wait for a long time

Michael M.
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Clear and confident information on the rentals. I appreciated him walking me to the van I was to use so there was no mistake.

Abuduwaili T.
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Customer did not leave a comment.

LORETTA N.
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Customer did not leave a comment.

Elizabeth A.
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I was charged for a dolly which I did not rent.

Belynda W.
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The manager was courteous and professional. Only thing I suggest is letting customers know that if they opt to pay the additional insurance that the additional dings on the found on the inspection are covered under it as I took time taking pictures as I found many additional scratches

Lona Y.
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Customer did not leave a comment.

Wendy D.
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Even though I had a block on my account initially the personal were very respectful of my privacy. It was resolved after a phone in about a half hour.

Kenneth M.
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Customer service was great. The 2 people working there were friendly and very helpful. Busy but that's good :)

Alan A.
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Even with a LONG line- extremely helpful staff and management.

BRENDA C.
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Customer did not leave a comment.

CAROLYN L.
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Customer did not leave a comment.

LATRINA W.
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Still didn't my receipt like the sales clerk said. All the clerks were unprofessional. Couldn't even get a hi. I still would like my receipt. I guess i have to call

Leon H.
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Staff member was very polite and professional.

Leonard B.
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The truck was in poor operating condition and in-fact the truck that we rented was not available on the Saturday as reserved. We were however able to change the reservation to Sunday without issue.

James S.
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Customer did not leave a comment.

DIAHN H.
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Even though the system was down the staff was still professional and moved in a timely way.

HARVEY M.
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Customer did not leave a comment.

Nykia P.
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Customer did not leave a comment.

STEPHANIE M.
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One of the employees inadvertently checked in the wrong vehicle which resulted in a charge of over $1400 to my bank account. This took 3 days to reverse. That type of carelessness is unacceptable bc most people I know don't have an extra $1400 lying around to be held up by the bank for several days. They didn't offer us a comp or discount for the inconvenience either. Very disappointed in Uhaul over this.

JONATHAN M.
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The employees there are unprofessional, rude and inept. Most of them are not wearing masks, or if they are it's improperly worn(just around their neck or hanging off the ear). On several occasions, the employees were on the phone texting or literally talking to a friend on their phone ON SPEAKER!! I've never had such a worse experience with U-Haul in my life. Everything there takes 4 times longer than normal. I had to wait over an hour to get the truck because of them being slow and inefficient. I will never be returning to this location again even if it's a big inconvience to me since it is the closest to where I live.

DAJUANNA M.
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Customer did not leave a comment.

Kimberly S.
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Communicate effectively about the terms. No one explained it would be an extra $20 to return after hours. If I would have know that I would have brought it back in the morning when it was due in

Alaina C.
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Customer did not leave a comment.

OWEN D.
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Always great service

MELONY B.
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The truck drove rough - it accelerated extremely fast like the timing was off. The brakes seemed like they sticking and the front end out of line. It smelled like something was burning. The truck was clean inside though the maintenance of the truck could have been in better condition.

ROBERT B.
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Customer did not leave a comment.

Dongye Z.
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Employee at the counter was consistently coughing and without a mask.

NICOLE S.
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Customer did not leave a comment.

DOMINIC M.
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Customer did not leave a comment.

Mandel G.
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Customer did not leave a comment.

ERIC L.
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Raynard was great!

BRAD R.
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I was at you location and returned the truck. I locked my car keys in the truck and the rep on the phone said since I technically returned it (mind you I had never left you location) I had to pay for the lockout. It was $75. I promise you I will never ever rent from uhaul again

TENISHA W.
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Customer did not leave a comment.

Dorian D.
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Customer did not leave a comment.

SONIA R.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

Kevin P.
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Absolutely terrible experience. Mobile pick up didn't work. Took an hour to get the issue sorted and get me a van. I was still charged for both vans. Most employees were not wearing masks.

DESTINEY W.
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I was charged extra on my bill to fill up a gas tank but when they gave me the truck it only had a small amount of gas in it

PERCY M.
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Customer rep was very helpful and friendly

Tamir H.
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Customer did not leave a comment.

DERRICK C.
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the young lady was helpful and very nice with getting us in and out very satisfied thanks young lady

MARK K.
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Customer did not leave a comment.

Kenneth S.
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Customer did not leave a comment.

JOE G.
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Have drop off location close to customers final destination

David H.
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Customer did not leave a comment.

DEY SHAUN G.
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Customer did not leave a comment.

Dj H.
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Customer did not leave a comment.

TANA K.
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Customer did not leave a comment.

Nadine C.
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This location needs more employees. The day I went the system was down and only 2 people were there to assist one on the computer and one servicing the outside. It took over an hour to get out.

Raytheon S.
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Get more working in that location that way the process can move Faster

shanna R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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