Customer Reviews for U-Haul at Deer Park

5,794 reviews

609 J Clyde Morris Blvd   Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)

(757) 595-7100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 595-7100

609 J Clyde Morris Blvd
Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
1.0

Customer did not leave a comment.

Adrienne S. 
Rating:
5.0

staff was very friendly and helpful at check in Staff was very quick in checking me out especially in the pouring rain, poor guy had to stand out in the monsoon looking over the truck and checking me out.

Jessica P. 
Rating:
5.0

The staff was excellent in providing my needs according to problems I encountered.

Sherri T. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Thankyou for your uhaul

KIM C. 
Rating:
5.0

The staff was knowledgeable and courteous. The trailer was brand new seemed like! Great location!

Floyd F. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

Very friendly, great service. This is my go to U-Haul for all supplies. Excellent manager and team members.

Mark K. 
Rating:
5.0

The staff was very friendly and helpful. The cab could have been a bit cleaner.

Alisha H. 
Rating:
2.0

When I first booked the van when arrived it wasn't available. Because they over booked customers. Unacceptable!

derwin C. 
Rating:
3.0

Rep at the service counter was not suited to work w/customers. Could barely understand him. Van was not cleaned at all. Inside was covered w/rust from the last use. Outside was dirty as hell too

Kerianne A. 
Rating:
5.0

Keep doing what you doing

Sharon L. 
Rating:
5.0

Great experience here. But first place I went to didn't do uhaul anymore, website didn't reflect that, and I wasted diesel on the trip.

Paul Y. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

The 6 x 12 trailer had two incandescent lights burned out. I would have preferred to have ALL of the lights working as that's what I am paying for in a rental. Also, about two and a half hours of my trip would end up being at night. People should be reporting any condition issues when they are turned in. Aside from that, everything was good.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

Bryan L. 
Rating:
4.0

Don't send me to the random places before this. This U-Haul location was great. The other dealer was useless.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
4.0

Customer did not leave a comment.

Donn B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

This location is fantastic it will now be the only one I ever use I have been there several times and they are great at working with you if you need to make any changes, but I couldn't mark the equipment as clean as it reeked of cigarette smoke when I got it… It was clean otherwise but I couldn't say yes because it did reek of smoke

rodney S. 
Rating:
2.0

Please teach your representative to accommodate paying customers on a more professional level and to know that some may 0not be in for constant joking and bad sense of humor when going through a stressful move. Especislly early in the morning!!! Train to understand each customer needs are different and it's not about them. Since my last rental at this location, a lot seems has changed, msybe since COVID -19, and It would have been nice to explain the new process before walking away and left me standing outside to move onto the next customer, dissing me before concluding with the business transaction. Finally, it was the worse truck ever!!! Which I expressed immediately. Damaged left end, definitely an accident, out of alignment, vibration in the wheels, mirror on left side was not secured, and some unsanitary back board fixed up. It was meant that I didnt deserve a better more dependable truck! Safe to say... I will not return to this location!!!

Cynthia C. 
Rating:
4.0

Customer did not leave a comment.

Diari K. 
Rating:
4.0

Explain the pricing without in detail

MARLENE H. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Very relaxed and friendly staff, very easy to rent vehicle.

Julie M. 
Rating:
3.0

TRUCK HAD VISIBLE DAMAGE TO FRONT AND SIDES I COULD NOT USE THE 24/7 PICK UP BECAUSE I ARRIVED 1 HOUR 10 MIN AFTER MY SCHEDULED TIME. DAMAGED TRUCK HAD PHOTOS OF A COMPLETELY DIFFERENT TRUCK ON CHECK IN AND ALL PHOTOS HAD TO BE DISPUTED. STAFF NOT PARTICULARLY FRIENDLY OR RESPONSIVE

Jackson S. 
Rating:
5.0

Thanks to Jennifer and her team for taking care of my needs yesterday!

Frank R. 
Rating:
4.0

Customer did not leave a comment.

Windy B. 
Rating:
5.0

Staff provided prompt and courteous service.

Emilio L. 
Rating:
1.0

Rude staff, check in lady reprimanded employee for the same issue 4 times in under 2 min in front of customers.

Michael Z. 
Rating:
5.0

You do not need to do anything to improve you guys were awesome! Very polite very professional. Thank you so much for your service of letting me get my daughter out of the apartment she was in. She lived in aqueduct apartments and there's been quite a few killings even last night two men got killed right in front of her apartment so thank you so much for me being able to get a truck today and get her out. 💕

Jeffrey P. 
Rating:
5.0

Staff were courteous and very helpful and knowledgeable!

Janelle W. 
Rating:
5.0

< 5 min on 2 different trips. If you want speed go there.

Daniel C. 
Rating:
4.0

Everything was fine except for the engine light being on the entire time.

shereka J. 
Rating:
4.0

N/A

Keith L. 
Rating:
5.0

fantastic perfect customer service will return ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️

rodney S. 
Rating:
5.0

Customer did not leave a comment.

Kent K. 
Rating:
5.0

Nothing! Your customer service is outstanding!! Keep up the great work!

Gretchen B. 
Rating:
4.0

Slammed SafeMove fee onto ticket despite me repeatedly turning it down. Must have a sales quota or something. Truck AC did not work. When I reported this before leaving, the counter agent said turn off Max AC. The AC never worked in any setting.

LaurenceAllen S. 
Rating:
3.0

Provide better customer service.

Noel R. 
Rating:
5.0

The attendant I didn't get his name but he's very helpful with my electrical problems we had solve the problems got me on my way in no time

KERRY C. 
Rating:
5.0

These guys were always professional & very helpful!!! I used Uhaul 3 times during this move & was never disappointed.

brenda H. 
Rating:
5.0

I have used that location before and will continue to use it.. even with the light cosmetic issues of the trailer I rented (previous use) it pulled straight, brakes worked perfect, and all the light worked.. it is trailer.... I was one of the few instances, here of late where I felt that there was still some value for my dollar... thank you ,

Michael H. 
Rating:
4.0

Requested location rent hand truck to me at one way rate for duration of rental upon arrival but location would not and charged me daily rate.

DAVID I. 
Rating:
2.0

Customer did not leave a comment.

Dalton S. 
Rating:
5.0

Customer did not leave a comment.

tracy M. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

The staff was helpful and so fun. Made the transaction enjoyable.

Nikon W. 
Rating:
5.0

Customer did not leave a comment.

Tamika F. 
Rating:
5.0

Fantastic customer service. Quick/efficient.

James H. 
Rating:
4.0

Little better understand by corporate and offer customer free extra days when customer calls service call center ahead of return date stating problems on destination end and customer cannot get truck empty and returned by contract date. Extra costs will make a big dent in moving budget when customer has no control of plan changes with a full truck and no home to get into for a few extra days.

Richard E. 
Rating:
5.0

You are good to go for now.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
3.0

Be more knowledgeable of commercial accounts

AUSAR I. 
Rating:
4.0

Customer did not leave a comment.

Eddie N. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The handle on the trailer had to be adjusted every time I went to close the door. It kind of got old.

James L. 
Rating:
5.0

Customer did not leave a comment.

Oneil B. 
Rating:
5.0

Customer did not leave a comment.

Feranda R. 
Rating:
5.0

Fast service on both check out and return. Made it easy.

Paul M. 
Rating:
3.0

Make sure the vehicle is working properly please My truck had a bad battery and I had to keep getting jumped and of course NO ONE was available to even answer a call for an hour at best I was so upset and on a very tight time limit TRULY DISAPPOINTED AND UPSET AND HAVE BEEN TRYING TO CONTACT UHAUL SINCE TO NO AVAIL

Laura W. 
Rating:
5.0

Thank you Stay safe

tonya H. 
Rating:
5.0

online return is unsuccessful. I scanned bar code more than 10 times, but still got finish or success.

John L. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Sherita H. 
Rating:
5.0

Everything was ok. The employee was very nice. Recommend!!!

Jackeline R. 
Rating:
4.0

For the customer that's over 55 this mobile could be a challenge. It took me a minute or four 😂 to figure it out

Unaffected C. 
Rating:
3.0

The truck leaked in the cab as well as inside the rear hold area where all 36 of my boxes including my sectional and all of my clothing got soaked!! My boxes all have water stains and I need to file a claim!!

Rhamobbie S. 
Rating:
5.0

Customer did not leave a comment.

Boris D. 
Rating:
4.0

Customer did not leave a comment.

Carl V. 
Rating:
5.0

The pick-up and delivery was easy, stress free and the folks were nice.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
3.0

I have some stern concerns about the vehicle in question that I was driving the AC wasn't good on a hot day and the power steering rack is off on that truck because I had to constantly fight with the wheel to go to other way that was unsafe to me customer was fair

Trayon K. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

I think everything was great.

renne K. 
Rating:
5.0

Customer did not leave a comment.

jeffrey T. 
Rating:
4.0

The appliance dolly was broken and was of no use. However they charged it anyway. I also noted later they charged me for two days rental on it even though I rented it for 1. Finally, spent 30 min trying to refund a few of my items only to be told I needed the paper receipt, not the digital receipt on their site. Other than that silliness, everything else was as expected.

Michael V. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Friendly and helpful. Answered all my questions. Employees very committed to customer service.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Alvin N. 
Rating:
5.0

Customer did not leave a comment.

Andrew Z. 
Rating:
5.0

Nothing… everything was “perfect” from start to finish!

rich T. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T. 
Rating:
5.0

Customer did not leave a comment.

Johnathan S. 
Rating:
5.0

Your advertising rentals for $19.95 is extremely misleading!

Lori M. 
Rating:
5.0

N/A

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
5.0

This truck had excellent AC & was easy to drive for a long distance.

brenda H. 
Rating:
5.0

Eric did a great job, was very professional, good with scheduling updates/coord, and they did an amazing job trying to get a large item upstairs. Definitely recommend.

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Americus M. 
Rating:
5.0

Customer did not leave a comment.

Ramón A. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

U-Haul directed me to return my one-way rental truck at a location that ended up being closed. How does this happen??? There was also no key drop box so I wasn't comfortable leaving the truck unattended with keys inside. I called this Deer Park location (the only one open nearby) and they agreed to receive my truck with no extra charges since the issue was not my fault. The manager was extremely helpful and understanding. Job well done!

Christopher A. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Charge way too much and lost everything I had that was important to my kids I will never use uhaul for anything again.

Neisha S.  |  Overall Experience 
Rating:
5.0

Staff was incredibly helpful and professional. I'll highly recommend your services to others

CANDACE D.  |  First Impressions 
Rating:
1.0

The staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site

MARCUS J.  |  First Impressions 
Rating:
5.0

Excellent service

Harold F.  |  First Impressions 
No reviews have been submitted for this location.

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