Customer Reviews for U-Haul at Deer Park

5246 reviews

609 J Clyde Morris Blvd   Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)

(757) 595-7100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 595-7100

609 J Clyde Morris Blvd
Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone was great helping us out. Efficient, friendly.

Gullvi M. 
Rating:
4.0

the steering on the vehicle felt like it moved too much. Maybe an alignment is needed. Staff was friendly and helpful. I had a hard time dealing with online pick up and drop off, but did get it done.

Brandon B. 
Rating:
5.0

Not much. They were prepared and provided fast service.

MAXIMO D. 
Rating:
5.0

Fantastic customer service.

Steven O. 
Rating:
5.0

Customer did not leave a comment.

YANIRALOPEZ R. 
Rating:
5.0

The young man that assisted me was extremely knowledgeable, polite, and efficient, made the process painless.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

ETHAN C. 
Rating:
5.0

the back door was left open we got the key early, went back to get get it ,after it was closed drove off terrible rain inside got wet.how could they for get to close a truck any thig or a person could have been in it! the girl at front desk not smart! took way to long some people walk out

Terry S. 
Rating:
3.0

When I picked up the truck the UHaul representative was quick, knowledgable and helpful. She couldn't provide a photograph of the trucks condition or gas gauge. I took a photo of the gauge for my records before departing. Before I returned the truck I filled the gas to the level it was before I left with it earlier in the day. I returned the truck and a short time later i received a charge of $10.00 to refill the gas even though it was replaced. I spoke to a UHaul rep on site who assured me the amount would be returned to my card. At the time of this review it has not been returned. It's unnerving to think that my priority to fill the tank was dismissed with an unnecessary fee.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Great customer service

GILBERTEDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Alexandria B. 
Rating:
5.0

The manager on duty was very friendly and helpful.

JOSHUAJOHN H. 
Rating:
5.0

Customer did not leave a comment.

THOMASANTHONY S. 
Rating:
3.0

Customer did not leave a comment.

JAVONCARLTON D. 
Rating:
4.0

Customer did not leave a comment.

KEITHANTONIO T. 
Rating:
1.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Extremely courteous, professional and helpful. The young lady that helped me (forgot her name but she is very slim) needs a raise. I will definitely recommend this location to all friends/relatives and continue to use it myself. Terence Battle

Terence B. 
Rating:
4.0

Truck was ready clean and worked well for our local move

SUSANHOUSTON L. 
Rating:
5.0

My contract ended at 5:30 pm. The store closed at 7:00 pm. my rental was returned before the store opened and I was still charged for a 24-hour rental period. I'm completely unhappy about that.

Christopher D. 
Rating:
5.0

The customer team was great. They were polite and got me in and out and checked back in quickly.

ROESHELL H. 
Rating:
3.0

Fleet maintenance

Milton B. 
Rating:
5.0

Everything was exceptional.

Steven H. 
Rating:
1.0

I was not greeted upon entering the facility. When picking up my reservation, I was not notified of their equipment shortage and I was left without a dolly to pack my items into the truck. If I had known prior to that day that the particular facility had bo dollies for their customers, I would have made other arrangements to ensure I had what I needed on the day of my move. I was NOT pleased with the level of poor customer service and empathy from the staff.

Marquese H. 
Rating:
5.0

Customer did not leave a comment.

Ruth B. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY H. 
Rating:
4.0

Customer did not leave a comment.

Ellen B. 
Rating:
2.0

Have the equipment that is rented on site and available when people arrive. If they don't have the equipment that is ordered ahead of time, then reimburse the account. Have the rented equipment in the truck loaded and ready to go so the person renting doesn't have to worry about it. Take better care of the vehicles, the one I rented needed an alignment so badly it wasn't really safe to drive

Julia B. 
Rating:
5.0

Awesome customer service and equipment.

Latitia R. 
Rating:
3.0

Cab was very dirty.

JOSEPHREGINALD T. 
Rating:
5.0

Price was a little high but oh well.

EDWARDLEE B. 
Rating:
5.0

Customer did not leave a comment.

JOHNGILBERT M. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
1.0

No I ordered dolly with the truck and when I got there it wasn't available. I was checking in with the rep and she was rude. Because I hadn't rented from that location she said you need a secondary contact and I said why I'm the one moving. She then said well of you have a military ID then that will be ok. Well I have one and had she asked we wouldn't have been in that conversation. Overall poor customer service and overall a poor experience.

ERICKLENARD LASH M. 
Rating:
2.0

We were charged for a dolly but there was not one in the truck. The line to talk with the representative was very long so we couldn't wait as were wert expected at the move in location. We would like a credit back for that Schaefer

Scott F. 
Rating:
5.0

Customer did not leave a comment.

MELODY F. 
Rating:
4.0

Service team has been great. Please repair potholes.

James W. 
Rating:
5.0

Always a good experience.

Najoyaa N. 
Rating:
4.0

Customer did not leave a comment.

JEROME S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

DWYER R. 
Rating:
3.0

Facility under renovation. Staff was friendly and courteous. On site booking process complicated by internet issues, but could have been faster.

Clarence B. 
Rating:
1.0

Fried Chicken pieces left in the truck, cigarette butt in back, smelled of marijuana. Online says .89 a mile, they charged me 1.29 a mile. My orginal contract states 105.00, they charged my card that, and then another 198.00. Emailed and sent pics.......no response yet. I will Never rent from them again!

MICHAELKELLY A. 
Rating:
5.0

Customer did not leave a comment.

Shay W. 
Rating:
4.0

Fill the pot holes in parking lot.

Andrew N. 
Rating:
4.0

Customer did not leave a comment.

JAMES F. 
Rating:
2.0

Trailer pick-up time was delayed 4 hours from original requested time. Trailer was not clean, shipping blankets still inside trailer. Only cleaning done was to remove them. After having a towing problem with tow vehicle. Wanted to exchange for a smaller size trailer. On site personnel just blew me off and told to call the 800 number. No personal service.

James T. 
Rating:
5.0

Customer did not leave a comment.

BRANDINICOLE B. 
Rating:
4.0

Customer did not leave a comment.

Patricia V. 
Rating:
3.0

There are many potholes that could be fixed.

Andrew C. 
Rating:
5.0

Available in an emergency and very honest. Friendly staff and clean establishment.

FELICIADENISE T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
4.0

Customer did not leave a comment.

OBADIAH S. 
Rating:
3.0

repair numerous pot holes in the parking lot.

Henry S. 
Rating:
5.0

Customer did not leave a comment.

Claude B. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

gregory K. 
Rating:
5.0

Customer did not leave a comment.

leah J. 
Rating:
1.0

I don't recommend for anyone in future. Uhaul charge me extra $57 for no reason .money is not free.

JAYSUKHBHAIKALUB K. 
Rating:
5.0

refreshments and chips

VICTORMANUEL L. 
Rating:
5.0

Customer did not leave a comment.

CAMERONWAYNE D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Santo D. 
Rating:
5.0

This is a great location and the staff are friendly and courteous.

VONDAMARIE F. 
Rating:
5.0

Customer did not leave a comment.

JAMESELLIOTT T. 
Rating:
5.0

Customer did not leave a comment.

JULIANAJEAN R. 
Rating:
1.0

Dash, buttons, and steering wheel were sticky and gross. Van had trash and food from previous use. Additionally, it reeked of marijuana. The location wasn't concerned when informed.

Jeremy M. 
Rating:
5.0

Always a simple and easy process!

LESAHOY A. 
Rating:
4.0

Make sure the drop-off locations are correct before the person move so they do not get the drop-off location changed later to the customer inconvenience.

Morris S. 
Rating:
3.0

Well, when I return the truck back to uhauli have to put gas back in the truck. So the truck was 7/8 full so I put to much gas in the truck. So I ask the your employee for a refund on my gas and he told me no. That is not fair I should have gotten a refund on my gas please help here is my email strikeout2525@yahoo.com Thank you

CHRISTOPHERJEROM S. 
Rating:
5.0

Fast curtious service!

DENNISALLEN M. 
Rating:
2.0

Lack of communication charges for no reason

Willie S. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
4.0

Customer did not leave a comment.

DAMION N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
2.0

The building was terrible. The floor was creaking and seemed like it would fall apart. They are past due for a remodeling. The outside was terrible as well, their were big pot holes everywhere. Overall the customer service was fantastic and quick. I am very happy with the quickness from U-Haul. I would defiantly recommend to a friend/ family member. Thank you guys for everything you do. Just please try and make sure your staff/ customers are in a safe environment. People could get hurt.

ARIANNAARLENE G. 
Rating:
5.0

All was well!

Damion N. 
Rating:
1.0

Customer did not leave a comment.

CRYSTALROSE K. 
Rating:
5.0

Customer did not leave a comment.

Djuanna L. 
Rating:
5.0

Customer did not leave a comment.

DAJAH E. 
Rating:
5.0

The whole process was quick and I had no problems. I will definitely be using this location for all my hauling needs

Audrey D. 
Rating:
5.0

This was a last minute hire of a car dolly and the team were awesome! Kelly did everything to help and speed up my pick-up. This is the second time in a week I needed to use U-haul, Deer Park and I would certainly use them again.

DAVIDSIMON A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Great customer service, I will rent from them again

MARIAANTOINETTE F. 
Rating:
4.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Entire experience was perfect.

ERICLAMAR T. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
4.0

Customer did not leave a comment.

Dianne R. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEALEXANDR W. 
Rating:
4.0

Good location. Serviced my needs. Slow to get me out the door, but not significant an issue. We do things differently up north. Probably me.

John M. 
Rating:
5.0

Keep the young lady that helped us, she was very professional and kind

Bern E. 
Rating:
5.0

Customer did not leave a comment.

Contessa W. 
Rating:
3.0

Customer did not leave a comment.

JOSHUAR W. 
Rating:
5.0

Customer did not leave a comment.

VERNON C. 
Rating:
5.0

Easy process and friendly service. Rented twice in one week. Thank you!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Justin J. 
Rating:
5.0

Customer did not leave a comment.

Preyas P. 
Rating:
1.0

The staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site

MARCUS J.  |  First Impressions 
Rating:
5.0

Excellent service

Harold F.  |  First Impressions 
No reviews have been submitted for this location.

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