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BRIAN WCustomer Reviews for U-Haul at Deer Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered moving supplies and received the wrong size. I had to go back and get the correct sizes. My suggestion is to triple-check orders before giving them to your customers. Otherwise, you may have some issues and unhappy customers.
Sheila WQuick easy and very efficient thank you!
HARVEY CEverything was great
DAVEY BTruck was unsatisfactory. It road very rough and the radio did not work. There was a hole in the wall of trailer and too many dings and dents to count. Truck had almost no power whatsoever. Truck should be sold and gotten rid of. Its usefulness is done. Employees were satisfactory though they should wear branded apparel so you know they work for the company when returning vehicles. It’s kinda of sketch giving the keys to a guy who just says he works for yall seems like a good way to get vehicles stolen
CHRISTOPHER MTruck was in excellent condition - ready for driving. Employees at the rental location were professional, friendly and knowledgeable. Exceed expectations.
GREGORY Dgreat service...big help for a one time job...
MICHAEL AI did not catch his name, either Brad or Brian, he said he was the GM; he was excellent, funny, and helpful. I'd go back to this location just to have him help us again.
CHERYL CGreat job
CHARLES EEverything was perfect!
DAVEY BFast friendly service
James CVery kind and helpful employees! Seemed a little short staffed, but the employees that were there were informative and knowledgeable. Will return for our UHaul needs!
CONNOR RAwesome customer service.
CARL MThe crew were Veterans. We swapped some sea stories and they took care of me. I reserved a vehicle a week in advance. No issues picking up and returning vehicle. Thank you.
MAHENDRA SI rented a pick up truck friday for 19.95, when I dropped off truck after 3 hrs rental, I was charged 115.50 total.Monday I rent the same truck for 3 hours and get charge78.81 total. U haul is a rip off. They wont give a refund for their mistake. DO NOT GO THERE!!
TIMOTHY UWe have used this site many times for personal truck use. We are always satisfied!
PAUL PHad truck for 3.5 hours. Less than 50 miles put on truck. Charged us the 89.00 rate, not the 19.95 rate . I think it was just a stupid employee.
TIMOTHY UThe uhaul rep was very professional and courteous. The uhaul app made the reservation and pickup.quick and simple. The rep walked me through the hookup and had me out the door in 15 minutes.
THOMAS KVery smooth transaction!
RONALD GCustomer service was wonderful.
Roger RGood service, great people
Dennis LI feel wronged about oweing money for fuel and the survey for equipment inspection before leaving wansnt given so I never had a chance to fill it out, there are no locks given for the trucks which I feel is wrong, and the trucks drive very badly.
NIKOLAS RTo improve I would hire people with better attitudes the young lady that was there when the truck was dropped off was very very rude!
MICAH AThe drop off was so easy and employee was excellent!
Jason TThe employees who assisted us were incredibly helpful.
LORI BI needed a pickup truck. You do not have any pickup trucks near my actual location in williamsburg. As a result I was forced to drive nearly 70 miles round trip soley because I needed this specific type of vehicle. Given your own comments about how popular pick up trucks are, you should have more of this type of vehicle. I paid close to $60.00 just to and from your rental site.
MARK RGreat customer service from all staff
JAMES Snot at this time
BERNARD MI told the clerk that I needed it for 100 miles after he told me he didnt see my original booking for 24 hours he ask where I was going proceeded to tell me it would be 100 miles and I would be fine with 50 I went exactly 99 miles. For a 60 bill I was charged an extra 30 for hold and 84 additional dollars after returning the truck.
Sharita SThe customer service was quick, polite and professional!
HECTOR CNever spoke to anyone as it was after hours
JOEL BWe have used this location many times and continue to receive excellent service!
PAUL PMostly excellent, save for the wiper malfunction. Keon arrived with replacements and I was safely able to continue packing & moving items. Thanks, U-Haul 😁
WILLIAM GGreat help trouble shooting a lighting issue with my cars harness.
MARK BSuper nice employees, big selection. The truck windshield was covered in road debris, the driver side windshield wiper was broken. Again, the employees were super nice, I just didn't realize all the truck issues until we left to get on the road.
DANIEL MEverything was great. Only issue was a lot of pet hair on the driver seat and a weird odor in the cab. Can only assume other renters had been smoking and had a dog up front and it hadn’t been cleaned.
Jennifer BAlways a pleasure working with U-Haul!
Kendall NExcellent staff
WILLIE WTruck was ok. But driver's door window crank handle was broken, and gas cap was broken. The top of the gas cap was in a pouch inside the driver's door.
William DCustomer service and equipment were very very good and I would like to thank Brian and the other staff for a pleasant experience.
SEAN MThis has ALWAYS been our favorite for getting any trailer or equipment. Staff friendly AND helpful!! My #1 place!
TERRI FTruck pulled to left when braking, possibly has a stuck right caliper or slides. Engine missed at idle badly. Other than that the whole experience was great!
WILLIAM BNothing
CYNTHIA LIt was a lil dirty but we didn't mind at all 🙂, had some sticky stuff in cupholders.. awesome friendly service. I will rent from them in future
TIFFANY BNot much! Team was great!
GARY DEveryone was professional and helpful. They made sure I understood the equipment and how it worked.
BARBARA WThe drop off personal were highly trained and willing to assist me for any problem.
ANDY MNice people got me in and out
LASHAI MAll good. Agents were knowledgeable and friendly.
CHARLES REfficient check-in and return. Staff (Matthew) was very friendly and helpful.
ALLEN SGreat customer service and very helpful employees when yiu speak to them.on the phone and in person. I love this location and have used it 5 times over the last couple of years.
SHERLEY JRunning lights did not work, putting me at risk for a ticket while driving at night!
DAVID JThe employees were very nice and well educated at their jobs
GWENDOLYN MTail lights were not working. We went back to the pick up location to get help. The attendant was extremely rude and did not want to help us. Ask us to call road side assistance.
CHANDRASIRI DExcellent experience with the staff all around and a pleasant stay, awesome they went above and beyond to make me comfortable and I would use the facility again.Excellent customer service.
MONICA P | Overall ExperienceJust keep up the good job.
frank b | Overall ExperienceCharge way too much and lost everything I had that was important to my kids I will never use uhaul for anything again.
Neisha S | Overall ExperienceStaff was incredibly helpful and professional. I'll highly recommend your services to others
CANDACE D | First ImpressionsThe staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site
MARCUS J | First ImpressionsExcellent service
Harold F | First Impressions