The customer service was amazing, patient and extremely cordial.
VIVIAN FCustomer Reviews for U-Haul at Deer Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was quick knowledgeable and efficient the answer to all of my questions to provide a great customer service I would strongly recommend giving them a raise so you don't lose that quality Talent
Christopher BHorrible customer service. Also charged for insurance after I denied online with my initial registration. Agent was eating while doing my paperwork. Didn’t tell me I would get a text message link to take photos of vehicle. By the time I seen link was expired Overall horrible experience
Cameshia JThank you the service
Calvin CDirty, hot, and understaffed. The person that checked me in was rude, and terse. They didn’t have the pads I reserved, and told me I could go to Hampton to get some. I went to the York location that I originally requested, and they had the pads, AND staff there wondered why they moved me to the NN location in the first place. They had plenty of trucks, staff pointed to several on the lot. The York location was clean and professional.
Daniel RNo comments
Shirley WThe young lady who assisted with my rental was EXCELLENT!!! She is an asset to your company. I will use this location again.
Miles BI had excellent customer service. The gentleman's name was Kashone I think. It was extremely busy when I got to UHaul store, but he went out of his way to let everyone in line know that he would do his best to get to us in a timely manner. Once my turn was up, he went over my rental with me, walked me out to the trailer I rented. Ensured that I took pictures during the walk around to make sure I didn't get hit with any unnecessary costs, and allowed me to park my additional vehicle in the spot for the trailer that I was renting to ensure my brother would have a safe place to park while the trailer was gone. Once we returned, Kashone met us outside once he saw us pull into the drive way. Helped me unload the trailer, did a walk around, thanked me for my service and wished up a good day. I was just so caught off guard, it's hard to find great customer service these days. Thank You
Joe PI rented the uhaul for my move. You are not greeted when you walk in so we stood there awkwardly for about 15 minutes. In that time, one of the employees hung up the phone angrily and shouted that the customer that was on the phone called him a name. I agree the name was bad. But he was saying “f****ing bi***” “I should show up to your house and stab you” “you don’t know who you’re talking to” “I hope you get gang ra*ed b****,” etc. I understand that the man was called a name. I expect some more emotional intelligence than what I saw. There were three customers in the store and we were all quiet. I would’ve taken my business elsewhere if I wasn’t on such a time crunch. I wouldn’t recommend this location.
Chelsi UEverything was great. Thanks.
Liz MPoorly managed location. Did not know I had an appointment today and then had me wait 30 minutes to tell me that they didn’t have anyone to do the service. During the 30 minutes I was there waiting others who had reservations for equipment were not able to get their reserved equipment. Needless to say there was a lot of upset customers this morning.
Phillip HThe employee onsite was very polite and provided clear and concise communication.
David PThe only negative to this rental was that I had reserved a trailer to be picked up at another site 15 miles and away and it was not available. The day before my rental, the location was changed. Regardless all worked out fine. Great crew to handle my onsite rental and drop off.
Clifford ATo improve for the next customer is to have a cleaned and trash-free vehicle ready for pick up. Overall, this location has great customer service!
Shirley WThe staff was friendly and professional, the van we rented was clean and well maintained.
Ronald MAracelis and Avery were extremely professional, helpful and friendly.
JONATHON BI hope the trailer was taken out of circulation and axle was looked at or it was fixed before someone gets hurt from it.
Marcos RGreat experience
Kenneth BToo expensive and too many charges
Josephine WGot to the location to tow vehicle and the right side strap on tow dolly was to short, it had been ripped off and wasnt replaced. We had to go 20 mile round trip to buy crank straps to secure it. Upon returning I informed the person working and said he would inform the manager I got no call back from anyone.. Was not a happy experience as I have rented there before
Steve NAssociate did not check the operation of the tail/break lights of the rental trailer.
Robert RI wasn't happy with the fact that I selected a pickup and drop-off from a location near me then was changed by U-haul for a location further away. Luckily, they did have a trailer (motorcycle) that I needed at pickup but they weren't sure at the time. Overall I am please with the service.
J Kour tire tread seperated leaving us on the side of the road
NICHOLAS CThe digital experience failed to work at check out and check in. Fortunately the team could work around this, but the digital experience needs a lot of improvements.
Christopher RIt cost me an additional $70 due to rescheduled to a different U-Haul which was about 28 miles from my original location.
Demetrius JEverything was on point it was great an convenient
Shaleria RIt was a great experience. Thank you.
Randolph SNo comments.
Shirley WFast, nice guy, easy experience!
Patti SService was busy at the front desk, as always, but the overall process of renting a truck for moving furniture was quick, clear, and easy online and also in the store. Staff was friendly, cheerful, and helpful. I clicked that the equipment was clean and well-maintained, but there were several unmarked "dings" on the truck's front and side panels, one of which hung up a bit whenever the driver's side door was opened or closed. It was of interest to us that staff did not do a walk-around to do this checking. This did not interfere with our use of the vehicle, but we needed to take pictures of that and other damage to show condition before we drove off. We had zero issues during use or return. All around, a good experience as far as getting the job done at a good price.
Catherine HIm very unhappy with my experience here . First the guy at the counter was complianting about hooking up a trailer isn't that his job? . Next is i was renting a toy hauler which i didn't know it had to go back to same location I have used uhal for years and I could use any equipment and drop it off any location no problem. So I told the guy at the counter I need this tralier and im going to drop it off in Philadelphia. They said ok but it will be double the charge I said fine . Then I get a call from the guy saying where is the tralier a week later I told him you guys knew I was dropping it off in Philadelphia. Then they charged me like 500 plus dollars because of it . Im very upset about this horrible customer service.
Angel DThe staff were very helpful and I would definitely rent from this location again if the need arises.
selene lThe car's A/C wasn't working. I had to drive 100 miles in 100-degree weather. I paid for a car with a broken A/C.
Gunay GThe only thing I was not happy with was that the truck air conditioner did not work, and in these heated days it would of been great to have air conditioning in the truck.
Angel RThe van I requested wasn’t ready at my scheduled pick up time and I had to get a truck which was more money.
Talia Cthe truck i had smelled like must!!!
Yolanda ACommunication could be better they rented me the U-Haul never asking how long I needed it and then sent me a bill I called to speak with a manager and never received a call back. I initially needed the U-Haul for two days but no one asked me that so they didn’t know that but then billed me for $220
GENEE TAvery was incredibly helpful! He made sure the vehicle was ready to go for me even though I got there before they opened and I was a few minutes early.
Alana ACustomer service was amazing.
Lamont BAlways good service
David JEverything was great
Carolyn BLocation VERY busy - the person who helped me was busy yet pleasant. Appreciated
Nathaniel PClear information regarding damage waiver/ insurance including cargo vans
Justice MThis is the best U haul location. The staff was very professional and polite.
Angela RLocation was well staffed, plenty of trucks available. Well stocked with plenty of supplies
Kenneth KExcellent customer service
Mark jNice people
Russchelle KEverything was great!
Davey BEasy directions and lots of space on the lot to return the trailer. It was after hours so I did not interact with a staff member.
Furey LU-haul at Deer Park is cool.Love the convenience and the customer service.
Ronnie FEverything was great never had a problem. They however did try to charge me a 20 charge when the truck was dropped off before 4 but I submitters clsim already
Yvonne JThey were very accommodating to my needs and very pleasant to do business with
Linda JJames provided excellent, efficient customer service at pick-up and drop-off. Thank you, I will be a repeat customer for sure.
Kathleen WI initially had rented the truck for 2 days. I ended up only needing it for 1 and a half days. I was told of if I returned it early, the price would be adjusted. I was still charged the price for the full 2 days. The truck was rented at 9am on a Saturday and returned at 5pm on Sunday, but I was charged as if I kept the truck until 9am on Monday.
Jacob MU-Haul is, how do I say it, a necessary evil. Equipment ordered online isn't there when you're ready to pick it up. Getting billed for stuff that wasn't provided or services that were provided is common. There's this significant disconnect between the online system and the reality what you get when you show up at the location. The ordering system will reroute you from the store that you selected online that's near your house to another location and then that other location doesn't have the equipment that you expected to have. Or you order boxes for home delivery, they never get delivered, despite the order being complete online. U-Haul really needs to do something to close the gap between their electronic system and the physical reality. Fortunately, the one bright spot is the customer service line which must be very good at handling customer complaints now, because it's the only reason that I am willing to come back to you at all. So two stars for them the rest get nothing.
Donald BAssociates was knowledgeable helpful and funny i felt welcome
LYNDA DThey installed the wiring out the back door, it was clearly half ass effort. The official Uhaul videos show the installation correct, they didn’t do that. Filled a complaint, was told the GM would reach out to within 3 days - that didn’t happen either.
Parker EExcellent service
Keegan CAdd a jack to the 6x12 trailer. I had to use my damn floor jack to take it off and put it on. I’m guessing the tongue weight is around 125lbs. This is unacceptable to not have a jack on it. My back has been screening since I tried.
JAMIE SExcellent experience with the staff all around and a pleasant stay, awesome they went above and beyond to make me comfortable and I would use the facility again.Excellent customer service.
MONICA P | Overall ExperienceJust keep up the good job.
frank b | Overall ExperienceCharge way too much and lost everything I had that was important to my kids I will never use uhaul for anything again.
Neisha S | Overall ExperienceStaff was incredibly helpful and professional. I'll highly recommend your services to others
CANDACE D | First ImpressionsThe staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site
MARCUS J | First ImpressionsExcellent service
Harold F | First Impressions