Customer Reviews for U-Haul at Deer Park

5197 reviews

609 J Clyde Morris Blvd   Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)

(757) 595-7100

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 595-7100

609 J Clyde Morris Blvd
Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

There are many potholes that could be fixed.

Andrew C. 
Rating:
5.0

Available in an emergency and very honest. Friendly staff and clean establishment.

FELICIADENISE T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
4.0

Customer did not leave a comment.

OBADIAH S. 
Rating:
3.0

repair numerous pot holes in the parking lot.

Henry S. 
Rating:
5.0

Customer did not leave a comment.

Claude B. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

gregory K. 
Rating:
5.0

Customer did not leave a comment.

leah J. 
Rating:
1.0

I don't recommend for anyone in future. Uhaul charge me extra $57 for no reason .money is not free.

JAYSUKHBHAIKALUB K. 
Rating:
5.0

refreshments and chips

VICTORMANUEL L. 
Rating:
5.0

Customer did not leave a comment.

CAMERONWAYNE D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Santo D. 
Rating:
5.0

This is a great location and the staff are friendly and courteous.

VONDAMARIE F. 
Rating:
5.0

Customer did not leave a comment.

JAMESELLIOTT T. 
Rating:
5.0

Customer did not leave a comment.

JULIANAJEAN R. 
Rating:
1.0

Dash, buttons, and steering wheel were sticky and gross. Van had trash and food from previous use. Additionally, it reeked of marijuana. The location wasn't concerned when informed.

Jeremy M. 
Rating:
5.0

Always a simple and easy process!

LESAHOY A. 
Rating:
4.0

Make sure the drop-off locations are correct before the person move so they do not get the drop-off location changed later to the customer inconvenience.

Morris S. 
Rating:
3.0

Well, when I return the truck back to uhauli have to put gas back in the truck. So the truck was 7/8 full so I put to much gas in the truck. So I ask the your employee for a refund on my gas and he told me no. That is not fair I should have gotten a refund on my gas please help here is my email strikeout2525@yahoo.com Thank you

CHRISTOPHERJEROM S. 
Rating:
5.0

Fast curtious service!

DENNISALLEN M. 
Rating:
2.0

Lack of communication charges for no reason

Willie S. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
4.0

Customer did not leave a comment.

DAMION N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
2.0

The building was terrible. The floor was creaking and seemed like it would fall apart. They are past due for a remodeling. The outside was terrible as well, their were big pot holes everywhere. Overall the customer service was fantastic and quick. I am very happy with the quickness from U-Haul. I would defiantly recommend to a friend/ family member. Thank you guys for everything you do. Just please try and make sure your staff/ customers are in a safe environment. People could get hurt.

ARIANNAARLENE G. 
Rating:
5.0

All was well!

Damion N. 
Rating:
1.0

Customer did not leave a comment.

CRYSTALROSE K. 
Rating:
5.0

Customer did not leave a comment.

Djuanna L. 
Rating:
5.0

Customer did not leave a comment.

DAJAH E. 
Rating:
5.0

The whole process was quick and I had no problems. I will definitely be using this location for all my hauling needs

Audrey D. 
Rating:
5.0

This was a last minute hire of a car dolly and the team were awesome! Kelly did everything to help and speed up my pick-up. This is the second time in a week I needed to use U-haul, Deer Park and I would certainly use them again.

DAVIDSIMON A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Great customer service, I will rent from them again

MARIAANTOINETTE F. 
Rating:
4.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Entire experience was perfect.

ERICLAMAR T. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
4.0

Customer did not leave a comment.

Dianne R. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEALEXANDR W. 
Rating:
4.0

Good location. Serviced my needs. Slow to get me out the door, but not significant an issue. We do things differently up north. Probably me.

John M. 
Rating:
5.0

Keep the young lady that helped us, she was very professional and kind

Bern E. 
Rating:
5.0

Customer did not leave a comment.

Contessa W. 
Rating:
3.0

Customer did not leave a comment.

JOSHUAR W. 
Rating:
5.0

Customer did not leave a comment.

VERNON C. 
Rating:
5.0

Easy process and friendly service. Rented twice in one week. Thank you!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Justin J. 
Rating:
5.0

Customer did not leave a comment.

Preyas P. 
Rating:
5.0

Entire rental process went without incident. Couldn't have gone smoother. Thank you!

MICHAELDALE M. 
Rating:
5.0

The two young men who assisted me were wonderful!

Monique R. 
Rating:
4.0

Customer did not leave a comment.

ETHAN B. 
Rating:
5.0

Keep towing the people that use your parking lot for the restaurant next door!

Dakota D. 
Rating:
5.0

Customer did not leave a comment.

MARCELLLEE C. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

I have no recommendations for improvement. I found the staff personnel knowledgeable and courteous. The van I rented was easy to drive with no problems. Thank You

Marilyn K. 
Rating:
5.0

Thanks. Personnel were very friendly. Nothing unpleasant happened.

Rafayel P. 
Rating:
5.0

Super easy.

douglas M. 
Rating:
5.0

Customer did not leave a comment.

Marilyn K. 
Rating:
5.0

Customer did not leave a comment.

CANDACEOMEGA M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
2.0

I've used several UHaul trucks over the years - this one was easily in the worst condition. Multiple pieces of the truck interior were loose and caused excessive shaking/rattling during the drive. The steering column was incredibly loose and gave the driver limited control - it felt like the truck could veer off into another traffic lane at any moment like a strong wind gust. A brake alarm started beeping repeatedly during the first leg of my drive and wouldn't turn off until the truck was parked for a couple hours (the parking brake was never set). And worst of all, my father was driving behind the truck and told me the rear brake lights did not illuminate during braking, which is very unsafe for the drivers following. When I returned the truck, I explained these things to the attendant, but he didn't seem very concerned or interested, so I'm doubtful that these problems were recorded and fixed. Overall, that truck is dangerous to be driven on public roads and its issues should be addressed before it's given to another customer.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

STEVENANSON R. 
Rating:
5.0

Customer did not leave a comment.

JaQuasia P. 
Rating:
4.0

Customer did not leave a comment.

Tamiko S. 
Rating:
3.0

Customer did not leave a comment.

Jun L. 
Rating:
5.0

Customer did not leave a comment.

JELISANICHOLE R. 
Rating:
5.0

I use the uhaul app and it was eay and quick and it was ready on that day and time

Johnny B. 
Rating:
1.0

I had a hard time obtaining the rental through the app and the employees there weren't helpful! I was charged extra for gas when I actually left the truck with more gas then hat the truck had when I picked it up. That has me very upset and won't ever rent from this location again.

colombia M. 
Rating:
3.0

I got the 5 x8 open trailer but I found out that the inner size is less than 5 feet . I hand to come back and exchange it with bigger one . I drove over an hour for that issue and I had to pat $12 Exta for that I need it refunded please.

Hany T. 
Rating:
5.0

Customer did not leave a comment.

Eduardo O. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

We had to extend our time by a few hours past the turn in time, but the rep called me and we got that straightened out and the charge added to my credit card. He was professional and helpful and everything worked out.

JAMES M. 
Rating:
1.0

This entire experience has made me never want to use u-haul again. My pickup location was moved to an hour away from the original. While the representatives were helpful in giving me some credit they failed to take into account how this would affect my return time since u-haul return time policy is more strict than any other rental company. Ever tried to unload a 26' moving truck inside a couple hours? Its not fun. Never again.

Brandon B. 
Rating:
1.0

Doesn't help that I never wanted to go to this location to begin with.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Kingsley I. 
Rating:
5.0

Customer did not leave a comment.

LE SHAY S. 
Rating:
5.0

Customer did not leave a comment.

Shari E. 
Rating:
3.0

Did not enjoy my check in experience at this location. Thought the interaction was not friendly and almost adversarial when I was trying to clarify the estimated cost of the rental. Reminder, I'm not the enemy, I'm just trying to get some help with my move, which is a very stressful time in life for most people and cost a lot of money overall. On the contrary, the check in process was very easy and pleasant. Thank you for that.

Jeffrey D. 
Rating:
3.0

No employees were wearing masks despite the mandate.

Valerie H. 
Rating:
5.0

LeShawn was a great help in scheduling my hitch installation! He was able to call around to other Uhauls to make sure that they had the correct parts for me. Very efficient service! I am also very pleased with my hitch installation. Thank you Uhaul on J Clyde!

alexnadra B. 
Rating:
3.0

Seamless process of return.

Franklin S. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
4.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Judson G. 
Rating:
5.0

Customer did not leave a comment.

BRYANTTOKAR M. 
Rating:
5.0

Customer service was outstanding by the female at the counter when I picked up and also when I returned the vehicle, she was very fast and efficient.

John T. 
Rating:
4.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Fast and friendly service

Samantha P. 
Rating:
5.0

I've used the location twice and both times were good customer service experiences.

JOSEPHLAWRENCE S. 
Rating:
3.0

Customer did not leave a comment.

Yolanda S. 
Rating:
5.0

Customer did not leave a comment.

JAMESWALLACE M. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
4.0

Increase parking availability during rental

DANIEL M. 
Rating:
5.0

this location impeccable!

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
4.0

Customer did not leave a comment.

Porfirio I. 
Rating:
1.0

The staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site

MARCUS J.  |  First Impressions 
Rating:
5.0

Excellent service

Harold F.  |  First Impressions 
No reviews have been submitted for this location.

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