Customer Reviews for U-Haul at Dunlap & I-17

3638 reviews

2701 W Dunlap Ave   Phoenix, AZ 85051
(W Of I-17)

(602) 864-0413

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 864-0413

2701 W Dunlap Ave
Phoenix, AZ 85051
(W Of I-17)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had a great experience. The person at the front desk was very helpful and explained everything and then some what to expect and answered all my questions

KYLE P. 
Rating:
3.0

Customer did not leave a comment.

Trisha C. 
Rating:
5.0

Great

Jeff H. 
Rating:
5.0

contactless check in was quick, though I was confused by identifying the truck number in the upper driver side corner (I was looking at the license plate), that's what you get for not reading directions.

Eileen M. 
Rating:
5.0

The only thing I would say to improve on is when calling the number for this location, the hold time is too long. Improve on this this for customers would be great. I been using this location since 2012 actually, me & my daughter. I usually have to come in from the long wait over the phone. Once I called another facility because the website always says you guys are unavailable. The other facility answers their phones right away, but when I needed it for a particular day, they were able to reach your facility. The only two things for improvement actually is the phone line & the website. Everything else is excellent.

Tracee T. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
2.0

The girl that helped me was not polite at all. Kind of rude. Last time we were there it was the manager and he was very nice. Truck was dirty inside. Had issues and the wrench light came on. Could not get through to the store. Was not given any paperwork so just left it. Did not get fuel in it because it was not runny right. Again was not able to get through to the store. Will NEVER rent from U-Haul again.

Arthur C. 
Rating:
4.0

Customer did not leave a comment.

TERRY C. 
Rating:
1.0

I can't believe they charged $40 for gas. I drove 9 miles total on a truck that had a quarter tank of gas. Because it wasn't brought back at a quarter tank I was charged for it! Heck $40 fills my car. It sure wasn't $40 worth of gas. She asked if we wanted to take it to get gas. Ugh no...we had a hard enough time getting around the careless drivers to get into the parking lot.

THERESA C. 
Rating:
5.0

Improve the parking lot, it is prettyy tight.

Michael S. 
Rating:
5.0

This was by far my best experience with UHAUL, from now on I will only rent from this location I received the best service from Meagan and and was witness to everyone that Meagan assisted to receiving the same high level of service. I have had awful experiences in the past with your 67th and Bethany home location and her service has brought me back as a customer

Norma T. 
Rating:
5.0

Just say being helpful it is appreciated!

DELPHENA W. 
Rating:
2.0

When my son and I first arrive no one was up front but we here someone talking on the phone in the back room and after about ten minutes, a lady came out with her cell phone and begin to help us. I told her my info and then asked about Wardrobe boxes. She gave me 2 wardrobe boxes and 2 metal hang bars and when I got home one bar was the wrong size bar for one of my wardrobe boxes. It was time to pay and she charged my card for the wrong amount and then the second time she couldn't get the card to work so I asked if I needed to add my PIN and she said no. After several attempts to charge my card, she finally looked at the screen and and noticed it was asking for a PIN number, so I added my PIN number. After I paid and she gave me the paperwork she disappeared, never giving me an inspection sheet, for the truck neither did she returned to give me the tools that I ordered nor to do the truck inspection. The other lady had to stop helping a customer in order to come and give me the two box dollies and the four-wheel furniture dolly I ordered with the truck. She put on the fuel gauge sheet a quarter tank in the truck, when it was a half of a quarter tank and the cup holder had Sunflower Seed shells in it. Very Poor Customer Service!

Dwight S. 
Rating:
5.0

Customer did not leave a comment.

DENISE T. 
Rating:
1.0

Customer did not leave a comment.

LOUIS S. 
Rating:
4.0

Customer did not leave a comment.

Debbie M. 
Rating:
4.0

Customer did not leave a comment.

felipe D. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY T. 
Rating:
4.0

Excellent service.

VALERIE T. 
Rating:
4.0

Customer did not leave a comment.

JESSICA B. 
Rating:
3.0

Staff didn't tell me when they closed. I had to bring the item back the next day. I was busy and forgot. So, I returned it roughly 2 hours late. They didn't tell me they were charging me a second day for those 2 hours. Once again, UHaul nickle and dimed me

Adam R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Have more pickups available

REBEKAH H. 
Rating:
5.0

I've been working with UHaul at I-17 and Dunlap Ave, Phoenix for many, many years and I have always enjoyed their service.

THOMAS M. 
Rating:
1.0

Paid for a dally and was not given also overcharged for the rental I WILL NEVER USE YOUR COMPANY NOR WILL I RECOMEND YOU TO ANYONE

Ronnie S. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

Alexandria D. 
Rating:
5.0

Customer did not leave a comment.

elsa S. 
Rating:
3.0

My charge was only supposed to be $28 when I came back but yet I still have a charge for $68 upon my account which is bullshit

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

brandon L. 
Rating:
4.0

We rented a large truck for 2 days, there was a problem with the back roll-up door. We got hung up on 4 times trying to contact the support phone number. We took the truck back to the dealer to have fixed, but instead they checked us out, charging us for gas which we had not had the time to even try to fill up because of the issue of the back door not closing and the loose mirror. So we told them that we had rented for 2 days and where can we get a replacement that we should have had. They told us nothing was available and instead rented us a cargo van for about 4 hours. We couldn't complete our move and quite a bit of our stuff is still in storage - the stuff we were going to get on that evening and unload the next morning before bringing the truck back. The person who got us the cargo van was very helpful, but we felt like we just got brushed off. My husband and daughter could only complete one small load that evening when we were going to get the rest of our belongings. I'm very disappointed and upset with this move. We have used U-Haul for storage, multiple trucks and vans, and have been good customers. Now this. I'm very unhappy and now we have to spend money on another truck, another crew to round up, another month with things in storage all because the dang 24' truck could not get the door closed and the mirror issue. We are very upset about this.

John H. 
Rating:
5.0

Customer did not leave a comment.

Maurice F. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
3.0

I ordered a dolly wasn't on truck and charged me for it for 5 days rental of the dolly I didn't have and it caused me to have to keep truck longer to find people to do the loading

Wendy M. 
Rating:
5.0

Requested a dolly but it was not in the truck. I was still charged the $7.00 fee.

CHARITY M. 
Rating:
5.0

No everything was great.

ALONDO P. 
Rating:
5.0

Everything went well. Reservation. Greeting. Van rental. Convenient after hour return. I will recommend U-HAUL.

david B. 
Rating:
5.0

They were quick and ready for me to pickup the trailer after ordering 4days prior to picking it up. When I went to drop it off the same day I even noticed they were even quick getting people in and out when they were busy. I only had to wait 10mins out of 4 people infront of me

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
1.0

Even though there was a lock on the door of the trailer, there had been homeless people living in it. The U-Haul representative removed the lock and either didn't look inside the trailer or didn't care that it was filthy and full of bedding, trash and cigarette butts. I should have looked inside before leaving the premises but I ASSUMED that she had looked inside when she removed the lock. I had to fill my trash cans with junk and sanitize the trailer before I could start to load it.

LAWRENCE K. 
Rating:
5.0

Bruce greeted us in the morning, did an amzing job of accomidating us, and meet us when we returned. Wonderful customer service!!!

WILLIAM A. 
Rating:
1.0

Train employees better with costumers know and how rent out a moving truck and to not misrepresent any advertising or pricing will not recommend this location

Anita S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Friendly helpful staff. Made it simple n easy.

SANDY B. 
Rating:
4.0

Customer did not leave a comment.

TIA L. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
2.0

Last time I rented from this location everything was great! This time this inside of the windshield had stuff all over it. It was obvious nobody cleaned the inside. Due to covid and knowing it wasn't cleaned I was highly disappointed. Especially since I take care of my elderly parents. :-(

DEBRA M. 
Rating:
5.0

I wish i knew the girls name in the uhaul location but shes awesome someone needs to give that girl a raise shes a beast . Definitely going back ! If needed lol

GREGORY B. 
Rating:
5.0

Customer service was excellent and very courteous not pushy like other rental places are. Will rent again soon the girls at the desk was very patient with me.

BRAULIO R. 
Rating:
5.0

Great employees

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

PAMELA M. 
Rating:
4.0

There were 2 customer service employees and no coustomers at the time I arrived to pick up my rental truck. They were very nice and check-in was efficient. I was given the key and directed to the vehicle I would be driving but no one accompanied me out to check on its condition. I went back 4 * in regards to questions. The last one was in reference to the padlock on the back which I had never experienced before. I think additional courtesy credit been extended by somebody walking out to the rental vehicle to answer any questions which might arise.

SHERRY R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

Customer did not leave a comment.

KAYLA M. 
Rating:
5.0

Excellent customer service with pickup and drop off...Vehicle was cleaned and performed better than expected...I will continue to use this location for my rental needs...Thanks for the great service

JEFFREY N. 
Rating:
3.0

Didn't like the idea that it is advertising for 19.95 a day. Then wind up paying 140.00 plus gas. I think next time I'll rent a car or truck from a Car rental place instead. That really hurt my money situation.

DOROTHY E. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

Really appreciate y'all! Super sweet woman who ran the front on New Year's Eve! I super appreciate you! Thanks so much!

JENNIFER C. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
4.0

I returned the truck with a full tank and was charged $7.50 for 2 gallons of gas. Gas in this area is $2.19/ gallon. So they charged even more. How many people does Uhaul rip off?

Tonya D. 
Rating:
4.0

Everything went smooth hassle free .no problems .

Janet R. 
Rating:
4.0

This location had several employees, none of which were wearing masks. This made me feel that my health and safety were unimportant to UHaul employees.

Ivy G. 
Rating:
5.0

Although a nit was there that it had been sanitized, it was not even wiped down, dusty and debris. No big deal, we were moving short term and are not germaphobes it rode rough and the check engine light was on, but got the job done! So I am pleased! One note to remember... I went in to reserve it on Sunday, for Tuesday. The young man said I was set up. 9am Tuesday I arrive to find out that they young man "quoted" me, he did not reserve the truck. Luckily they had a truck available as my staff/help and everything was set up for this day. All worked out and the young lady was pleasant when fixing the issue, but it could have been bad. So, that is why I mentioned it. I love this location as they are always the quickest and most helpful. I would always go here! Even with the hiccups.

BRENDA L. 
Rating:
1.0

New management is shady, the white lady with blonde hair who doesn't have the least bit of customer service. I had a trailer stolen 3 weeks ago, and the manager won't answer, or return anyone's calls or emails to the police not the insurance company regarding the two videos they have of my trailer getting stolen. I then when I go in to ask her about it, instead of talking directly to me, she talks through her employee to tell me instead of being the manager and handling the situation at HER location. If you ask me, they are in on my trailer theft, and the multiple storage units being broken into durning the last month by a huge Rv that's been living on site which is illegal, they are probably in on that too.

ANTHONY L. 
Rating:
5.0

Nothing everting was how I expect it

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

Evaughn N. 
Rating:
1.0

Customer did not leave a comment.

Melanie B. 
Rating:
5.0

The girls in the front office were very pleasant to work with. I told them when I checked in the truck that the instrument panel light were not working.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Othella G. 
Rating:
5.0

Personnel was friendly and professional. They had the equipment I needed and it was clean. Pickup and drop off was easy.

ROBERT G. 
Rating:
3.0

Customer did not leave a comment.

Lynn T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

I rented this trailer on the recommendation of a U haul representative for the purpose of moving a TV the same as they were using at their facility and when I arrived to pickup my utv from the person I was buying it from it would not fit on the trailer we called the U haul location that told us the trailer would haul the utv and they wouldn't even try to help us. The gentleman at the location where I picked up the trailer was great and said how sorry he was that the trailer wouldn't work for what we intended for it I returned it and was not charged I was very impressed and appreciated all he did for us.

TIMOTHY S. 
Rating:
5.0

Very good customer service, very knowledgable, and assisting!

RITA R. 
Rating:
5.0

Customer did not leave a comment.

Tina E. 
Rating:
3.0

Customer did not leave a comment.

Bonnie C. 
Rating:
5.0

Fast quick and easy personal was helpful and friendly

Fernando L. 
Rating:
5.0

The young lady that greeted me was friendly and very professional

WAYNE P. 
Rating:
5.0

Manger at this location was super friendly and helpful.

Gerardo B. 
Rating:
5.0

Very friendly and knowledgeable

Richard B. 
Rating:
5.0

All the staff there were very professional and congenial. Lily was exceptionally helpful. on a day when I had dealt with some intense challenges she stepped up and went above and beyond when I needed it. Best uhaul experience I've had in years.

María Cristina D. 
Rating:
5.0

It was my 2nd time renting since a month ago. This time, it was the van. It ran like a dream. Gas mileage was excellent. Service was fantastic. Will rent from Bruce's establishment again , probably before the year's end.

CHERYL F. 
Rating:
4.0

Scent of dog's odor at passenger seat and hairy on seat. Try to maintain clean if allergic to pets. Thank you!

Dorothea C. 
Rating:
2.0

Would be nice to have more time on getting the pre-rental application done. It timed out and expired when trying to get a home improvement truck. And then the guy told us he couldnt let us use our temp paper licenses. When we got my godfather to do it they said we couldn't get the truck anymore and had the choice of a van or the smallest box-van. Funny how I thought the truck wasn't available to take as I saw it in the parking lot unmoved at my time of return. Doing the inspection before leave with pictures that timed out on me too and expired.I thought to myself this guy is going to try to pin the cracked windshield, scratches and dents on me. I took pictures of all the things I saw that were wrong. I accidentally issued drop off time. Was put on hold for an hour and a half waiting to even speak to ANYONE but while I was putting gas my phone had died. I havnt checked how much this whole HEADACHE has costed us yet. I'm hoping it ain't much. Oh and the time was agreed verbly as 7pm but Invoice said 6pm. What else can I say? Usually its always easy to rent from you guys but this time just was really awkward and irritating. Oh one other thing, the Chevy van I drove felt like it should be lowered a slight bit, too top heavy and the steering was loose like had some free play especially while on freeway trying to go straight but having to correct the wheel quite often as it drifts itself to the left or right with my hand steady in place. Does that thing have a steering gear box? My 1987 suburban had that issue. One other thing.. LUBRICATE YOYR GUYSS DOOR LOCK CYLINDERS AND HINGES. That van was the most ridiculously hard key cylinders. Trying to unlock the van made my fingers crack and bleed.

Eric D. 
Rating:
5.0

The rental agent was extremely kind and showed genuine care! It was refreshing to experience that kind of service. THANK YOU.

Jennifer V. 
Rating:
3.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

I was pleasantly surprised that a uhaul representative came out to help me turn in the truck even though it was 15 minutes past closing. I should have gotten his name but he was very helpful.

Kevin S. 
Rating:
5.0

Check vehicle over with me before I leave

David B. 
Rating:
4.0

When I first picked up the truck it was filthy. I called the store gave them a complaint he had me return give me another truck. He took care of everything after that. I am a satisfied customer. I would recommend going to this location the people working there are helpful

Cal L. 
Rating:
3.0

Customer did not leave a comment.

BRETT N. 
Rating:
3.0

truck cab was dirty

MARK S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
5.0

Customer did not leave a comment.

Ulysses S. 
Rating:
4.0

Customer did not leave a comment.

SANDOR T. 
Rating:
5.0

Customer did not leave a comment.

Justine S. 
Rating:
3.0

Some how my reservation was cancel and they kept trying to use ex-wifes name on my reservation. I ordered my reservation in my name and thought everything was scheduled. However I had to get new reservation and everything worked out.

LEON R. 
Rating:
5.0

No improvement needed there are many holes around but this one is the best and that help me always treated me well and I will always go back there

WILLIAM B. 
Rating:
5.0

Oustanding

judi h.  |  Overall Experience 
Rating:
5.0

Excellent service

Prabhu M.  |  Overall Experience 
No reviews have been submitted for this location.

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