Customer Reviews for U-Haul at Dunlap & I-17

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Dunlap & I-17

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SAMUEL C. on

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Great customer service!

Kevin M. on

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Customer did not leave a comment.

THOMAS D. on

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Great location! Bruce Aliberto the GM has a clean location and great customer service.

Brianna B. on

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Rashonda E. on

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Frank M. on

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Pick up and drop off was great.

Kayla U. on

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They charged me for a day and I never had the trailer, the service was VERY POOR, I also had been charged for a utility dolly and never received it. When I returned the uhaul I was charged more money for not returning the dolly I never got.

Dwayne T. on

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How can you charge me if I never picked up the rental and your app does not give the option to cancel reservations

Paul P. on

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Customer did not leave a comment.

LaWanda S. on

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They are amazing!

Janna C. on

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Christian A. on

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Robert L. on

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Uhaul is very helpful and friendly. Never had any problems and very dependable.

Tonietta S. on

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Exceptional customer service

Belinda B. on

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It was a wonderful experience and I will definitely use them again and again.

Denise J. on

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Dawn F. on

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Shannon C. on

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Friendly and efficient customer service.

Alberto E. on

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All good and very professional. Thanks for making it so easy.

Thomas H. on

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The person checking me in was somewhat cold appeared to be just pushing me through to get to the next customer. Especially after I mentioned that the vehicle was dirty on the outside and inside. Her reply was "We don't really care about the outside". She didn't mention anything about the inside. Granted I picked the vehicle up at a different location so the fact that it was dirty wasn't her fault. I was pressed for time when I picked it up becsuse the original vehicle I reserved was down due to mechanical problems. I was given an upgrade with no additional charges. Overall not a totally bad experience.

Lurlene B. on

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The customer service was great

Kathleen H. on

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Improvement, I'm not sure, but definitely maintain the amazing level of professionalism and customer service that was exhibited by the manager and his crew. I walked in and was greeted with bright eyes and a smile. THAT'S how you make a customer feel like their business matters!!

Veronica T. on

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Joshua M. on

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I'm sorry I did not get their names, (I did the self serve and it was a bit confusing for a 1st time) the young lady who assisted me with pick up at 7am and the young man who assisted me with returning at 130pm were both extremely helpful, polite. Was a pleasure using this location, so glad I did, was worth the extra miles.

LISA A. on

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James Z. on

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Staff on Sunday was a little disorganized. Manager during week was awesome

Eric T. on

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Keep up the great work

Chivonne S. on

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No issues. I would go back to this location.

Dan F. on

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The lady that checked me in was very friendly

Sandra T. on

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Make it easier for online returns. Was not able to download photos, no way to bypass it.

juan V. on

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Great customer service I told my friend and family and they are only going there from here on out

ruth C. on

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friendly employees, courteous,polite

John H. on

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Poor customer service especially the female who works up front. She charged our card before we even stepped back into the office to close our paperwork. I was also given a vip code from my last visit that got all messed up and he tried to apply it to my balance and eventually he was able to get it diner....

Julie P. on

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truck had damage prior to my rental and was not logged. when i turned ut in at another facility, they stated it should have never been rented out in that condition. the over all attitude/atmosphere at the i17 facility was great.

SHANE M. on

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Its a busy location so it’s pretty tight and there are not a lot of signs to tell you where to go and so I parked in the wrong spot. They were nice when telling me where to go, but I was totally clueless as to what to do when I drove up originally. It was quick and painless to return the truck and trailer dolly.

judi h. on

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Oustanding

Prabhu M. on

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Excellent service