Customer Reviews for U-Haul at East Colfax

2,986 reviews

8150 E Colfax Ave   Denver, CO 80220
(@ Unita)

(303) 399-7010

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 399-7010

8150 E Colfax Ave
Denver, CO 80220
(@ Unita)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Unable to drop off truck at different location. Moving to another city. Seems ridiculous to have to drive all the way back to this location to drop off the truck. Never had to do that in past moves. Also when dropping the truck back off the attendant was very dismissive and refused to provide me with a receipt for my final payment.

Heidi D. 
Rating:
5.0

Customer did not leave a comment.

Samantha V. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Zechariah B. 
Rating:
5.0

The lady I worked with while dropping off the trailer Was super friendly and extremely helpful!!!

Robert D. 
Rating:
1.0

I was overcharged

Alejandro O. 
Rating:
5.0

Great customer service. The tech who helped us was courteous and knowledgable, very helpful. thank you

Trish G. 
Rating:
5.0

Make sure your website is working for both pickup and dropoff.

Rowena V. 
Rating:
5.0

Customer did not leave a comment.

miguel L. 
Rating:
5.0

Customer did not leave a comment.

PRINCE N. 
Rating:
5.0

Very helpful prior to rental getting the correct hitch on our truck.

Sara M. 
Rating:
2.0

Representative at the front desk was not friendly and had an attitude. She closed earlier than what was marked on the door and left me waiting for 10 minutes in the heat. I would not use this location again and, definitively, would not recommend it. There are other locations close by that are much more customer friendly.

Angelica O. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

GregoryP K. 
Rating:
4.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

timothy F. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

The young man who helped me check out and check in did a superior job. He was very friendly and knowledgeable at his job. I will definitely use you guys in the future. Thank you.

JEFFREY F. 
Rating:
5.0

Friendly and helpful

William C. 
Rating:
5.0

excellent, thanks for your help and such good service. and thanks for partnering with moving companies... antonio was great.

Anniesed L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

You app is horrible. It doesn't work. Made reservations, did pre check-in and it still wanted a bunch of info when I picked up the van. Do that beforehand. And the app wouldn't let me return the van as it wanted a photo of the mileage which I couldn't get as the display was about changing oil soon and not showing the odometer. Try using your own product for fuck sake, see how it works

Todd P. 
Rating:
5.0

The person that helped me that is awesome!!!

Gabriela O. 
Rating:
4.0

Easy drop off

Pat E. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Alejandro O. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
2.0

The whole place looked so dirty and gross. The bathroom was disgusting. The truck seriously needed an alignment (keeping it straight was a chore that made moving more stressful) and had very cracked windshield.

Thomas A. 
Rating:
3.0

The vehicle was in bad condition it was too old. It putted a lot.

Kelly B. 
Rating:
4.0

Customer did not leave a comment.

Danielle G. 
Rating:
3.0

Customer did not leave a comment.

JAY G. 
Rating:
5.0

My first time renting/driving the van, it went very smooth. I must commend the young man who help me with this reservation AND checked the Van back in. He was courteous, patient, and knowledgeable. I forget his name yet he had red hair and wore glasses. He was the kindness young man! I will return to this shop anytime for his superior customer service, thank you

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

Cait G. 
Rating:
5.0

Very quick check-in

Doug W. 
Rating:
5.0

Customer did not leave a comment.

kelsey S. 
Rating:
3.0

Customer did not leave a comment.

Chad A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
3.0

Customer did not leave a comment.

Cheyenne H. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

My truck didn't have any windshield blade and it was pouring down raining . So I had to pull over due to I couldn't see.

Angela O. 
Rating:
3.0

Customer did not leave a comment.

Kenneth S. 
Rating:
3.0

Charges went from an estimate of $34 + $1.09 to something completely different. There was no transparency in pricing. Once I arrived at the location I was quoted over $100 (a drastic jump from the original quote) Some of the charges were adjusted, but I was still (seemingly) charged an additional $32 and I did not drive over 10 miles. Feels like I was scammed.

Alejandro A. 
Rating:
5.0

Great customer service!

Sabrina Kuratomi K. 
Rating:
3.0

Thanks.

Oscar A. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
1.0

Customer service and guarantees needs serious improvement

Zikela A. 
Rating:
5.0

Customer did not leave a comment.

LENNOX W. 
Rating:
5.0

Customer did not leave a comment.

Melanie K. 
Rating:
4.0

Everyone was friendly and professional. They made it easy.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Ivy A. 
Rating:
5.0

Very easy pick-up and drop off of the truck I reserved.

Joseph C. 
Rating:
3.0

Customer did not leave a comment.

Allison P. 
Rating:
5.0

Awesome service

Mario B. 
Rating:
4.0

Be absolutely certain the truck has the amount of gas the U-Haul rep tells you it has. I was told the truck was full of gas, and a quick glance appeared to confirm that. However, when I got out of Denver onto I-70 to drive the 30 miles home to load the truck, the gas gauge registered less than full. Before starting the trip to Apple Valley, CA, I filled the gas tank. It took 7+ gallons. Be very clear that the small backup camera distorts the distance available to safely back up. It should only be used in conjunction with the side mirrors. I was surprised to find the 10 ft truck with less than 40K miles I rented did not have cruise control. Made the trip more tiring.

John B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

RAFFI T. 
Rating:
3.0

Customer did not leave a comment.

Gabrielle M. 
Rating:
1.0

Dirty, over heated, low oil, confusing setup.

Kenneth L. 
Rating:
5.0

Shane was outstanding at getting us set up. Shane went above and beyond in my opinion to get my and my wife on the road. We had to rent a box truck from a different location down the road to pull car trailer that we got from Shane at colfax location and Shane got it all set up and then we went to next store and delt with a gentleman by the name of rob and his was an absolute waste of space. Was more concerned about getting a tv to work in the building then was rude and lazy. Was rude to my wife and was an absolute ass to me personally and professionally and I had to walk out the store. I asked rob to call Shane at colfax location and rob told me you don't tell me how to do my job and I simply walked away and called Uhaul directly and had to do his job for rob. The manager on the phone from traffic was awesome and got everything set up for us so whole time I'm on phone doing robs job rob simply stood outstidw the building staring at me while on phone and conversing with other employees while it's a 101 degrees and I'm doing his job! So I however rob is he has no business being employed with Uhaul or dealing with customers in general. I'm a service manager at a large agricultural business and I would have been fired over the way rob treated us. Shane however needs a raise and a paid vacation to a beach. Shane is the level of service I'm used to with Uhaul and Shane made everything better along with the traffic management and made the experience better.

Sean M. 
Rating:
5.0

Professional, friendly and easy to work with.

Jacqueline M. 
Rating:
2.0

The office was in disrepair. However the person who helped us was lovely and very helpful.

Jaimi H. 
Rating:
5.0

Thanks for the great service

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Well to be totally honest with y'all, when we first called there My wife spoke with a Shane Paz and when we got there she had the truck ready to go for us and was a short process and she was very nice and professional, Upon returning the truck we spoke with a gentleman by the name of Brad with that attitude of nice and professional, my wife and myself wanted to thank y'all for your professionalism and a great attitude we will definitely recommend you guys to our friends and family and we will definitely come to you guys with our future needs in truck rental you guys are totally awesome to work with. YOU GUYS TOTALLY ROCK !!!🙈

Alan M. 
Rating:
4.0

The rear view mirrors were hard to operate but everything else was good..

Dora S. 
Rating:
5.0

Customer did not leave a comment.

Dawn F. 
Rating:
5.0

The Staff there was excellent! Both Danny and Brad were very helpful, kind and professional!! The experience there was amazing and everything went smoothly. I definitely will refer everyone to this Uhaul location if they need a truck to move and I will advise them to soak with Danny or Brad. 😎😎

James W. 
Rating:
5.0

Customer did not leave a comment.

joshua S. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

The cert their was very helpful!

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

I just want to say that Shane did a excellent job even though he was busy he maintains his cool and made sure everybody got what they needed and did it without having an attitude with a smile on his face

Kim S. 
Rating:
3.0

The truck was fine, but pretty dirty inside. Borderline filthy. All the employees were helpful and friendly. All in all, I would rent from them, again.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Sharon G. 
Rating:
5.0

Customer did not leave a comment.

Arthur K. 
Rating:
3.0

Customer did not leave a comment.

Dell W. 
Rating:
5.0

Nothing was sabpar. Everything was excellent!

Susan K. 
Rating:
4.0

Customer did not leave a comment.

Ahmad L. 
Rating:
5.0

Returning after hours is scary. Rough area

Rock W. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Thank you. Quick, convenient, excellent value, kind customer service!

Joe T. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Ruth R. 
Rating:
4.0

Overall friendly and easy service. They forgot to take the anti-homeless lock off the truck, and if I didn't catch it in time, it could have been a big issue when I would have gotten to the destination and not been able to open the back door. Just check your stuff and it'll be ok!

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

TERRY W. 
Rating:
4.0

Great staff, friendly and professional.

Fletcher D. 
Rating:
5.0

Shane gave effective and efficient customer service, he had a great attitude and was very knowledgeable. The store was very busy but Shane was excellent at keeping us informed of the wait time and immediately helped each customer. Really appreciate the excellent service Shane.

Desiree T. 
Rating:
1.0

Before I Take This To My Attorney...I Want These Charges Explain To Me! Willa Simon7204518812 I Gave $100.00 Cash Deposit!!

Willa S. 
Rating:
5.0

better communication between u-haul locations

Sheri M. 
Rating:
3.0

Customer did not leave a comment.

Rachel A. 
Rating:
2.0

I mentioned a few issues with the truck upon my return, the employee hardly said more than a few words to me. This location is convenient and well set up, but the employees were not friendly in the slightest and the truck was in rough condition. The cab smelled like someone had gone to the bathroom in it, the shifting stick had a rough time hitting reverse, there was a hole in the roof (rainy day, couldn't use the top space over the cab because of the water) and the truck stalled out when trying to reverse into position several times. Luckily, I was only taking the truck between houses a few miles apart. I mentioned this all to the employee when checking the equipment in.

Sarah L. 
Rating:
4.0

Customer did not leave a comment.

Martha M. 
Rating:
1.0

Blinkers did not work, brake lights did not work. Wires were frayed and chewed up.

Todd R. 
Rating:
3.0

no windshield blades. absolutely terrible suspension. ride quality horrible - to the point of being dangerous on the highway.

Philip Briere B. 
Rating:
4.0

Guy who checked us in/checked us out is great.

Pete S. 
Rating:
5.0

Rental price is lil beat high so, still we need lower prices than today.

Abnet D. 
No reviews have been submitted for this location.

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