Booking was easy. The vehicle I wanted was readily available. Great customer service from being to end.
NITA FCustomer Reviews for U-Haul at Florida Mall
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing I enjoyed about my experience at this location is that the team members are very kind and helpful. However, the check in process wasn’t easy. I chose mobile and still had to go inside. The truck broke down on us, which created an extremely stressful situation. When we went to turn the truck in, the system was down. But I do give praise to the folks that work there. They themselves were helpful when I interacted with them.
Kimberly HUnfortunately they had my reservations wrong twice. I went to the location and made the reservation and still they put different times and dates. First was fixed but when I went the next day they had the wrong day and time. Then there was no truck available. After my frustration she miraculously found a truck but time was different on paper and I was charged double . I’m so done. Horrible experience
Jose SIf a customer brings back the truck with more gas than what the truck had. The customer should be given a refund for the difference. That’s what I think should be improve.
Lucia aI was really, really satisfied with the service, I ask you to always stay like this, with the good service
Nelson PThis My favorite Location,All of My Family Rent at this Location.Friendly and Helpful staff.I Fotgot the Staffs Name that help me Yesterday,there system was down and she didn't turn me down help us.20 MIN AND we where on our way.Amazing.10/10
angel bThis is the second time the system for check-in has been very slow. Very good work by Trevino.
HAROLD CGreat overall
tony rStaff was very professional and plaisant.
JM SThis place is the best
ROMEL CNeed to expand is a bit small
Joseph HNo wiper fluid in truck windows has pollen Steering wheel was shakey
PAMELA SCargo van a vague smoke smell. Otherwise all was well.
JOSE PKatina was great! Friendly customer service is hard to come by these days.
Teron FLo único es que no sabía cómo apagar el equipo de sonido apretada el botón y seguia alumbrando verde
WALTER GI had not very good experience with the track. I was afraid to drive because the track was very old, it was shaking, and was not safely on the road.
Sonya PWould have given an excellent if it wasn’t for the young lady who I had to have a lot of patience with to get the receipt. Please train this young lady on proper customer relations, service, interaction, tone, when interacting with customers. I did not appreciate being spoke to like a high school kid. On the positive, the one gentleman who helped with the dolly drop off in the parking lot was exceptional! He helped with the walk around review of pick up pictures to drop off status and cleared the equipment turn in. Also helped with unhooking off my truck and positioning into the lot for next customer. As soon as he was done with me, he was in the move to the next customer. The whole time I was dealing with the young lady’s attitude, I never saw this gentleman slow down once, he was either moving a truck, dolly, answering questions or something. Always calm and he just got the job done.
Hui KThe Latin young girl the one she attended me she was very rude and unprofessional I didn’t like the way she treated m, hopefully she gets fired, because there’s a lot people looking for jobs and they can be deserve better this job and treat better to the customers.
SUSANA VThe woman who attended the business did not have the education to say hello when my partner and I said good afternoon on 2 occasions, then she was not at all cordial when explaining and simply said things like a robot and that's it. Very bad customer service
DANIEL RPickup and drop off were both very easy
JOSEPH DThe service is awesome and reliable. They care about your needs and the availability is spectacular. They take time to cover all points relevant to your rental, agreement, and answer your questions with efficiency and knowledge. They have a huge variety of resources and products available to help with your moving process at good prices. I recommend 100%…. Thanks to the manager and all staff.
WANDA VGM did a excelent job
IVAN CNot applicable. The service is great.
LOUIS TI have had two great experiences at this location. Every person has been so pleasant and helpful. The nice young lady at the desk suggested a better trailer with a ramp when she learned we were loading a motorcycle. The young man that installed my hitch, he helped with the ball, we had to flip it because it was too low. I will keep coming to this location for all my moving needs.
JOSHUA Gbest service
ISRAEL DExcelente
VICTOR VI’ve been using this location for a very long time. They always have the equipment and this customer service is excellent. Best in town.
SUSAN LTener un personal mas profecional y amable con el cliente el que estaba atendiendo el dia 2-9-26 por la mañana super mal
RAFAEL CTodo muy bueno
LAZARO DI have rented a multiple u haul locations along with other truck rental companies but this u haul location is the best by far. This will be the along location I will rent from.
LARNEY RNone
DONOVAN KThe service and the manager are always professional and courteous. You never have a problem getting the equipment that you’ve ordered or reserved and I wouldn’t go any other place. They’re convenient right there on Orange Avenue near the Florida mall best facility ever.
SUSAN LStaff was professional and courteous service was great!
SUSAN LGet customers out faster.
MAURICE TGood
DRAGO GGreat service, and friendly staff. Great location as well
ROBERTO DThe agent who helped me was a real pro, she had my reservation ready and made it all very easy....I will be back!
MICHAEL SThe inside windows were filthy, and the outside also but the windows are a must to have clean especially inside, it can cause an accident. Front tires where low on air pressure 45 and 46 and the back tires 55 and 56 i understand it was cold this week but inside you can turn on the heat to clean windows But besides that everything else was fine.
DAVID CFast, easy, efficient!
KARYN SGood job love it
JUAN AThe manager Mr. Trevino always takes care of us with courtesy and respect. Very attentive!
MARCUS BTerrible book keeping and customer service.
David EEmployees were helpful and friendly. Very willing to help me from start to finish.
Denice DGood
OSMAR DSuper bien me canta su servicio exselente
LISNER DThe staff member that waited on me was excellent. Friendly attitude and efficient. I was on the road quickly.
TIMOTHY CMichelle was an absolute angel, kind respectful and super helpful, your florida team is top notch
STEPHEN ASarah Is the GOAT 💯
Ezequiel GThe best little U-haul service center.
WILLIAM WThey were very helpful
Allyson L | Overall ExperienceThank you! It was a great storage experience. I will do it again when needed.
daphanie r | Overall Experienceteam was super helpful
ROBERT F | Overall ExperienceGood Service
Kristine H | Overall Experience