Loved the location. Everyone was so helpful and friendly and service was much quicker than other locations. Thanks!
GEORGE BCustomer Reviews for U-Haul at Garrison & Jewell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
all good, except when i went to the first place they did not have a van?? So i had to go to another place to get one.
RONALD RStaff was professional, courteous, respectful, knowledgeable and explained the contract.
robert tI have rented here several times before. This time there was no or very little legal customer parking. Too many rental returns filled the lot. More so, it was annoying that I was charged 2 gallons of fuel for driving 27 miles after I filled 1.5 gallons across the street before returning it. There is no way that 27 mile would require 3.5 gallons of fuel. That said, I had to spend time to speak with customer service, for whom was very nice, to get the fuel charge refunded.
Eric WUnderstaffed. There was no one in the service area to help hookup the trailer. There were five people either buying boxes or renting equipment and only one counter person. That being said, the counter person, Karen, did an outstanding job taking care of everyone and with a friendly, professional attitiude
Daniel BI was very happy with my Uhaul experience. Gary was great.
Clinton RGentleman that checked me in was condescending.
William TThe folks here were super helpful. Will definitely use this location in the future.
Chris CCould have used a little more introduction to some of the equipment, e.g. the best lock type for rear storage access; how to use the rear view mirror in the driver's area (accesses rear camera), or how to interpret roadway "truck" restrictions (I considered our 10-footer a "car" on e.g. the Taconic Expressway or at Flying J/love's service plazas... Anyway, all went well and it drove well. Only depressing point: the $100+ gas refills! But they, too, came to a close.
monique tNothing to improve, but wanted to say that Manuel is always helpful and a good employee
TRAVIS SVery quick prompt service. It was last minute and a very easy process Thank you
Stacy PBest Uhaul I’ve used. No drama quick service
MARCUS RN/A
Michael BThe clerk did not pay attention to anything that i said or did. He completely dismissed me and I was only gone for an hour and when I came back he just got the key and said I was good to go. , I tried to explain that I didn’t put any gas because it didn’t move and and still charged me .
GINA GWe picked up the trailer with no problem and dropped it off with no problem!
DAVID TEverything was very pleasant. Keep up the good work. Great customer services. Very Friendly and knowledgeable. I will continue my business here when I need another rental.
Frankie TThe location was good. Lots of options and friendly staff. The trailer I rented had a flaw that made closing the door a huge struggle. When returning the trailer, I waited 30 minutes before the only staff member was able to take the trailer off the hitch. Other than that, the people were great!
Tiffany TThe woman that checked me in was great, the asst manager was a wee bit rude on the phone
Cynthia OThe location is fine and has no issues. The gentleman in there was helpful.. The U-Haul app itself is ridiculous. I would never use that thing again. Much faster to just go in and get help from the employee.
Scott RI was charged extra for a dolly and other materials that I did not book in my reservation. I called several times to try to extend my reservation having no luck, then I got a call in the morning demanding that I bring the van back within the hour even though they never returned a call or responded to the messages sent. I was overcharged and explained poorly how the reservation changes would need to be made.
SADIE EI usually have pretty reasonable expectations for a rental van, but this one smelled like it had lived several very hard lives. The overwhelming smell of stale cigarette smoke hit me as soon as I opened the door. It genuinely smelled like the van had been rented by a long line of chain smokers, and the odor never went away during my rental. This van had seen some things. I understand these vehicles get heavy use, but a basic cleaning and odor treatment between rentals seems like a reasonable expectation. I paid for a functional vehicle, not an immersive experience in decades of accumulated cigarette smoke. The van got me where I needed to go, but the condition made for a pretty unpleasant experience. I hope U-Haul puts a little more attention into cleaning and deodorizing vehicles before handing them off to the next customer.
River MManuel was super nice and very helpful...I hope he's around next time I rent from here!
TRAVIS SMy bank account currently shows a two day charge even though I returned the tow dolly a day early. I do have receipt showing this and I assume the bank will catch up..................
Kurtis DThe cargo area was very dirty almost look like some type liquid I couldn’t do much about it .
ANDRES BManuel was very nice and very helpful We appreciate him
Steven DStaff had my reservation and the unit ready when I arrived. No hassles. Staff made all the hook-ups and checked the trailer's operation before leaving.
John JMeagan is very good at her job.
Jeff VI am still in waiting for my final bill…
Steven DAll good.
Tom TThe facility had no blankets and no dolleys. So had to drive to another location to pick stuff up.
Robert LAll good. Everything as it should be
Frederick Jcustomer service was excellent thank you so much
TAMERA CStaff was nice and professional. Equipment was clean and in good shape. Great job!
Ruth RExcellent team and equipment….
Frank LMeagan is top notch.
Jeffrey VThe helper at the U-Haul we picked up at in Lakewood was absolutely amazing. Jaiden. He was quite literally running to get me my trailer quicker. Super appreciate him and his hard work.
Karly MManuel was great to work with and was very helpful throughout the pick up process!
Nathaniel BExcellent service, friendly and efficient! Very smooth process from reservation, communication, to pickup and drop off. Thank you!
Michele HVery quick to get in and out; friendly. The vehicle was in excellent condition and felt higher quality than I expected. Thanks!
Sara BGreat people
Philip BThe check engine light was on in the truck that I rented. I was unable to verify the milage since there was a "Gas Cap" issue warning. I tried to reset it a couple of times with out luck. Also the windshield wipers were garbage and were scraping the windshield. Overall the truck was not in good shape and should have been pulled and fixed. I had no choice but to use it as is.
marc pThe desk guy was very knowledgeable and helpful. I appreciated his input because I’ve never rented a uhaul before.
Thomas KThe staff at Uhaul Garrison and Jewell made the dropoff very easy and made sure to note the issues I mentioned about the truck.
Mark MExcellent customer service!
rodrick wThis is our neighborhood UHaul. Always pleasant and helpful.
helga gProfessional, prompt, and excellent service for both pickup and dropoff.
Mathias KMinor issue with the driver side sun visor mount broken, other than that a clean dependable vehicle.
Chris HThe gentleman who checked me in was incredibly helpful and very nice. I appreciated him.
Patricia RWhen I left U-haul, I got in the truck and drove home. I noticed a text when I got home telling me to photograph the odometer. I tried to do it and it didn't work. My estimate for the rental was $44.00. I live 1.4 miles from Uhaul. I loaded up the tree branches and went to the drop-off location about 2 miles from my house. Then I drove back to the house for a second load about 4 miles. We did one more load, about 4 miles. Then I drove it to the mattress store, about 3 miles. Then back to u-haul another 3 miles. At the most-20 miles driven. When I returned the truck the guy said he will email me the final invoice. The next day the invoice stated that I had driven 52 miles! I called and the man said that if you didn't take a picture of the odometer you are out of luck! I feel ripped off. I just drove around the neighborhood
Robert SMaybe open earlier to avoid the chaos 😕
Anthony LThe oil light was on the gears were really bad. It was a really hard to drive the truck. I think the truck needs to be maintenanced. For the price I paid it should have been well maintained. Not happy about the overall price of having to deal with that truck that was hard to drive.
Stephanie LFriendly service
Adrian RStaff was average but the 10ft truck we got should have never been in service. When we got in the dash said right rear tire needs air, then after driving it only 20 miles away the truck broke down unable to even go 10 mph. Huge safety concerns and could have been a lot worse.
AARON JThe store was near. The manager professional, courteous, informative. The equipment just what I wanted and needed. The assistance to get it hooked up immediate. The whole process so much better than I recalled years ago. Kudos to the location.
Eric DThere was a tire pressure sensor that needed to be fixed, but it didn't effect anything. Overall a pleasant, easy experience. Easy online scheduling the night before.
Mylissa MI felt disrespected and the worker was rude. Will not be going back to that location
Sergio SI made a reservation for a truck online and the instructions indicated all was ready and I had prepared for a seamless pick up. Upon arriving was told pick up needed to be preceded by downloading the app and re entering all of the information. The attendant helped me but seemed bothered that I asked questions during the process. He would not get up from his seat to help me with the code that was needed to get the lock off the truck door and find the keys. I just think I'd they are going to have an attendant he should help and get up from his seat and stop eating. Otherwise the truck worked fine and the return went smoother. I needed to get to my closing and that attendant said hand me the keys I'll take care of everything. Much better service!
Rhonda D