Customer Reviews for U-Haul at Grant Rd

5,797 reviews

3555 E Grant Rd   Tucson, AZ 85716
(W Of Dodge Bl)

(520) 575-5364

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(520) 575-5364

3555 E Grant Rd
Tucson, AZ 85716
(W Of Dodge Bl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

staff was courteous, my trailer was ready when i got there, took about 5 minutes to connect to my car and i was "good to go" WILL go back there again for all my equipment needs. DO NOT REPLACE THESE WORKERS. Happy Customer.

stuart B. 
Rating:
4.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

The staff at your East Grant Rd location were accommodating, professional and relaxed. They knew what they were doing resulting in a smooth and easy transaction. Well done.

Clifton S. 
Rating:
5.0

Customer did not leave a comment.

Levi C. 
Rating:
3.0

Customer did not leave a comment.

JIM O. 
Rating:
5.0

Customer did not leave a comment.

Valerie S. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
3.0

My clerk was not friendly

Tina W. 
Rating:
5.0

Customer did not leave a comment.

Madison K. 
Rating:
5.0

Customer did not leave a comment.

Zach A. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Keep up the great work. The customer service from start to finish was excellent. Courtesy, kindness, and professionalism shown to us at every level. 5 Star experience.

dave A. 
Rating:
5.0

Nothing, it was a good service.

Armando C. 
Rating:
5.0

Customer did not leave a comment.

sally K. 
Rating:
4.0

Customer did not leave a comment.

Julia B. 
Rating:
5.0

The attendant who rented the vehicle, and the attendant who received the vehicle on return were both very professional and caring, and made me feel welcome as a customer: They were “real” and not just going through the motions. The movers we hired through Uhaul were also first rate, courteous. The whole experience from start to finish has been a pleasure.

Sarah D. 
Rating:
4.0

Equipment drop-off signs were easy to follow, and the whole process took just a few minutes. Thanks!

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
1.0

Horrible customer service, bad attitude and I was told "no one here told you that" when in fact someone did tell me, at that location, that I could call with a credit card over the phone since we were renting the truck on a corporate account. THEN, they charged my personal card TWICE!!

Terri L. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
1.0

Not charge fuel charge when it was returned with the same amount of fuel. I want a refund

Sergio G. 
Rating:
5.0

Customer did not leave a comment.

hanna B. 
Rating:
3.0

The pick experience was very poor (at best)- His name badge was turned over so I couldn't see it. I was super polite, as I'm a retired CEO that now flips houses and we stage our homes from our warehouse of furniture, hence the need for a 26' truck. The return experience was awesome! You can look up your associate that handled the return. What a truly wonderful person. Personable, kind and positive. He is, in my opinion, a leadership candidate. I will continue to use this location for my rental needs- as it's convenient, but I want you to know who is great, and who is not so great. Honest feedback… Thank you

Scott W. 
Rating:
3.0

The truck was not in good shape. It. Was not well maintained to be driven long distance!!! I've rented nicer trucks than this last one I've drove!

MARY ANN E. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
2.0

The server being down caused a long delay - not the fault of the local staff - but frustrating.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
4.0

I ended up returning after hours. I did not know that I needed to complete the check-in steps while I was at the location. I don't fault the UHaul person who rented the truck to me; I may not have been listening. Please note this in bold and highlighted, first thing on the email. The staff at the location were great, checked it in, and did not charge me. I am a repeat customer. I always rent from this location, but the area is sketchy and I would not necessarily do a night drop again. I was returning early so that UHaul would have the truck to rent again if needed early the next morning. It all worked out OK.

Dorothy B. 
Rating:
4.0

Customer did not leave a comment.

Michele S. 
Rating:
1.0

Not only did I stand in line for about a half hour because other employees that were at location were ignorant to the fact a line was forming in the very lobby they work. Then when I asked if the truck had Pads and a Dolly (because I would need them for my trip )in the back they said it did. Silly me not to check other peoples work because when I got to location no pads or dolly was in the truck.

Michael M. 
Rating:
1.0

I was originally scheduled to have a hitch installed for a 9:30 AM appointment only for that appointment to be changed without my input to 8 AM the same day. When I contacted U-Haul customer service they saw the mistake and attributed it to the manager wanting to leave by 11 AM and said that if I was able to get there before 9am they would be able to install the hitch. After being there for two hours, the promised time for the hitch install, no one had even pulled my car around or showed any sign of progress. When I went back into the office to see if they were actually going to install the hitch, it was clear that they were overwhelmed with customers and there was no way they would install that day. When I had brought in my car, I was the only customer inside, but by 1030, it was clear they were overwhelmed. I wish that they would have installed the hitch closer to my arrival time considering the manager had wanted to leave work by 11. I will never go to this location nor recommend this service from U-Haul. With the combination of adjusting my appointment time without my awareness, me accommodating this new time change by leaving ASAP, and the clear lack of care or consideration of my time has made me extremely disappointed.

Marco P. 
Rating:
1.0

I reserved a 26 ft truck and confirmed that it would be at this location or another location I. Tucson on April 20 to pick up. There was no 26 ft truck there. I was given a 20 ft truck. After loading full I had to rent a trailer that was still not sufficient. Then I had to rent a storage unit for my remaining items and was not able to bring them on my move. I moved to Iowa and will now have to fly back, rent another truck ( which will never be uhaul again) and make the drive all the way to Iowa again. I will be contacting an attorney if I do not get some monetary compensation for this disaster.

James B. 
Rating:
1.0

Guaranteed reservation means nothing. Speedway location had nothing to rent and sent me to Grant location. The only tow dolly had a defective light on one side. The light fixture fell off during use somewhere on I10. Very poor service. Will use someone else next time.

John V. 
Rating:
5.0

My son dealt with Uhaul Grant street location and found them very courteous. Thank you.

Elsa O. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
4.0

Clean the upholstered seats. Otherwise, all good!

SALLY B. 
Rating:
1.0

The guy who helped me was completely unprofessional, using profanity when speaking to me. Never looked me in the eye, never welcomed me. Did not help load the dolly and furniture caddy into the truck. Worst service ever. Will never go back.

Teresa C. 
Rating:
5.0

I first went to your Speedway and Craycroft location. The young guy behind the counter told me I didn't have the correct electrical connector to connect the trailer's wiring. I told him I had rented from U-Haul before and that I had both the Female 6 pin and the mail 4 pin on my 2018 F-150. He asid I didn't. that they would have to Jenk on together and if I didn't like it I could go somewhere else. I knew he was wrong, but by then I decided I wasn't going to pay someone to be rude to me, so I left and went to the Grant and Dodge location and had no problem renting the proper trailer with the 4 pin standard connector. This young person had no name badge on and looked like a high school senior. It was very disappointing to be so rudely treated. Other than that I had a great experience and the trailer was in very good condition with no problems all the way down to Benson and Back.

don P. 
Rating:
1.0

Van in poor condition and strong odor. Charged for 2 gallons of gas when I returned it with same level of fuel as started.

IAN D. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
4.0

Customer did not leave a comment.

Maya A. 
Rating:
3.0

N/A

Desi C. 
Rating:
3.0

Severely worn tire was on our trailer which caused us to be on the side of the road for 2 1/2 hours

Courtney C. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Staff are friendly and helpful.

Laurie D. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

catherine B. 
Rating:
5.0

Customer did not leave a comment.

Camela L. 
Rating:
1.0

This location does not secure there cargo at the End of there visit and they pass over the charges of there cargo on to the renter. They also failed to provide a check out text for a after hours drop and I was forced to wait nearly an hour in one of the sketchiest parts of Seattle. They text your personal phone and harass you. I'm sorry but there are better dealers you can work with in the area. Skip this location and visit elsewhere. Charlie is a scam artist and the front desk clerk is not helpful… on her phone and focused on her dog that's in office.

MICHAEL S. 
Rating:
5.0

The staff were knowledgeable, personable and friendly during both interactions. I will definitely go back to this location when I need a rental.

Diana P. 
Rating:
5.0

Couldn't have been better. Fast knowledge able customer service. Rental made simple.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Easy to rent and pick up. Truck had issue opening passenger door, and transmission didn't like switching gears all that much.. Other than that, the staff was great, was easy to rent, pick up and return.

Patrick K. 
Rating:
3.0

Sent us off in a truck without doing a walk around, so we did one and found a flat tire. Had to go back in and redo paperwork, get another truck. No apologies, no discounts, no walk-around on the 2nd truck.

Diane N. 
Rating:
5.0

Great customer service! 4/14/22

Kevin A. 
Rating:
5.0

Inside the cargo storage area of the truck was dirty

PETER O. 
Rating:
5.0

I've used Uhaul 3 or 4 times in my life, and I believe penske once before this reservation. This was by FAR the best experience I have had yet, and I won't go to another location in Tucson again. From reservation to the gentlemen that assisted me it was hands down an amazing experience.

Matthew H. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Cigarette burn in the seat and had leaves and stuff on the floor. Back of the truck had a puddle of liquid right in the middle.

Linsey B. 
Rating:
5.0

The customer service was excellent. Everyone was very kind, polite, and knowledgeable. The man who checked out us was on the phone when we first checked in, and I was impressed by how patient and professional he was to a customer who sounded a bit difficult. The person who checked us in was also extremely helpful to us and another customer who had a question about their recent rental. Would definitely use this location again! My husband and I were both very pleased with the help we received and observed in general.

Duncan B. 
Rating:
5.0

Customer did not leave a comment.

val L. 
Rating:
5.0

While overworked at this site, the staff here are excellent—always friendly and patient with customers. They earn high praise from me on their professionalism in the face of many impatient customers.

NICHOLAS K. 
Rating:
4.0

Truck could of been cleaner

Ron G. 
Rating:
5.0

Customer did not leave a comment.

ERIKA Z. 
Rating:
5.0

I didn't appreciate having to go so far to pick up a truck when I reserved it in January and in March when I wanted it they had none an did not help me locate one (Warner Rd at Gilbert Rd location)! So the kind people on Grand helped us out!

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel C. 
Rating:
4.0

Have the truck available where you make your reservation or make accommodations when you have to travel 125 miles to pick it up

Hector M. 
Rating:
5.0

Customer did not leave a comment.

Janet C. 
Rating:
4.0

Customer did not leave a comment.

Sophia M. 
Rating:
2.0

Truck was not in good running condition (found out when accelerating) brakes weren't working well....several other things.

TERESA A. 
Rating:
4.0

The site froze up at the very end. The employees were excellent, very helpful. I put above average for the location because it was confusing that the entrance was on the side of the building instead of the front.

Lowel W. 
Rating:
5.0

Awesome teamwork.

JT B. 
Rating:
1.0

Customer did not leave a comment.

Andrea D. 
Rating:
4.0

The representatives that helped me were very nice, helpful, great customer service

KATHALEEN C. 
Rating:
5.0

Customer did not leave a comment.

RalphL G. 
Rating:
3.0

Your employees were courteous, helpful to find the best price and product for me the consumer. The van was very dirty and desperately needed a wash. The inside The inside was just gross. Still having left over French fries, Dorito Chips, an empty soda cup. The seats were imbedded with dog hair. The A/C when you turned it on smelled like dog. Now with saying that. Pay your employees more money. And get more employees to cover the demand.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

Dallas L. 
Rating:
5.0

Incredibly helpful and fast!

Clifford Bazarni B. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

great customer service

DALLAS L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
1.0

My wife was physically assaulted by the staff and our belongings were not protected. Customer service dose nothing but tell you they will document your issues. We have contacted a lawyer.

barnes V. 
Rating:
5.0

Holy cow that was super easy. Everyone was friendly and helpful. No problems. Keep up the good work.

JOHN N. 
Rating:
5.0

NA.

Magie J. 
Rating:
5.0

Customer did not leave a comment.

Allen henry O. 
Rating:
5.0

Customer did not leave a comment.

JOCHEN S. 
Rating:
5.0

There really isn't much that can be improved, except for selection. Doesn't seem to be enough of the smaller vehicles.

James L. 
Rating:
5.0

Customer did not leave a comment.

Ernest D. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
4.0

Make sure associates know how mark the paperwork correctly. If you are not going but the digital Guage specify that. Didn't realize the sticker Guage was what they used fuel was less than they marked. Overall good service

Drafus V. 
Rating:
3.0

Did not receive a final receipt after associate offered me one and I'm not sure why I was charged so much

beatrice L. 
Rating:
5.0

U haul was great. I left my phone and my credit card in the truck. Returned the next Gari and they had both waiting for me. Thank you

Todd E. 
Rating:
4.0

Customer did not leave a comment.

Nicole S. 
Rating:
1.0

I was charged over $464.00 for the rental truck of a 15ft van for less than 2 hours driving a total of 6 miles. I was told that I had accidentally been charged for 4 days rental because the van had not been checked in on time. The huge overcharge was corrected on my card, however I had been warned. Upon picking up the van an employee told me that “they hustle people” there. Now I understand what he was saying. This needs to be investigated, as well as the odometer. How could there be. 3 mile discrepancy between their odometer and my GPS? When I asked about this the employee told me that I was “only charged $1” for the extra mileage. So, it's ok to overcharge every customer $1?!

Michaela L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo C. 
Rating:
5.0

The trailer had oily spots on the bed. The trailer was late. Staff was friendly. I think that U Haul is a great institution and I will continue to use them

Michael P. 
Rating:
5.0

Customer did not leave a comment.

elsa M. 
Rating:
5.0

Thank you

Clare L.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and swift with service.

Zachary T.  |  Overall Experience 
No reviews have been submitted for this location.

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