Customer Reviews for U-Haul at Grant Rd

5229 reviews

3555 E Grant Rd   Tucson, AZ 85716
(W Of Dodge Bl)

(520) 575-5364

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(520) 575-5364

3555 E Grant Rd
Tucson, AZ 85716
(W Of Dodge Bl)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Outside of truck could be cleaner

EFRAIN U. 
Rating:
5.0

Top Notch Customer Service. The U-Haul employees that worked on Saturday and Sunday were extremely knowledgeable and courteous. Francisco is a true gentleman, in my opinion this employee is by far one of the best I have dealt with at U-Haul. The man deserves a raise, time off with pay or something Special. Thank you.

ADRIAN R. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA H. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
1.0

U-Haul site also claimed that you could self-return by following steps at the return location. At which time, site kept advising that location services were not enabled, though they were. Tried from 2 different devices 3 times before giving up, leaving the truck there, and putting keys in the drop box. Had to call to follow up and ensure the return was recorded. Nothing about the process from reservation to drop off was organized. All in all, not a good experience.

Christel B. 
Rating:
4.0

A better way to return at a different location with out a additional $40 charge, could save me some time on moving

TERRIL F. 
Rating:
5.0

Customer did not leave a comment.

MARCO V. 
Rating:
5.0

The check out was a piece of cake and the gentlemen that helped me was kind and friendly!

Sherie H. 
Rating:
5.0

The customer representative was excellent and helpful. Made returning a truck to a new location a breeze.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

BRITTANYLEE T. 
Rating:
5.0

The U-Haul website did not work properly for dropping off my truck after hours. Even though I had enabled it, the website kept telling me that they couldn't enable my location, which prevented me from using the website to complete the check in

TERRENCE S. 
Rating:
5.0

Customer did not leave a comment.

sallie K. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
5.0

Customer did not leave a comment.

Matt N. 
Rating:
3.0

Great service overall - new vehicle and reasonable price. Closer to the airport would have been a better location for me but Grant St was fine. Would definitely use U-Haul again.

MARK D. 
Rating:
2.0

The sales Associate never let me know there's a charge to check in your truck if dropped after hours He said or you have to drop it off my 9 am or pay for the next persons rental who has a reservation I was charged $23 additional to what I paid

CHRISTINE N. 
Rating:
4.0

Customer did not leave a comment.

LUZ H. 
Rating:
5.0

Was the one of the best experience I have had at this location.

kitty B. 
Rating:
5.0

Your staff at this location are very well versed in customer service. They went above and beyond our expectations and attended to us needs in a very professional manner. I can't think of anything that needs improvement.

DAVID G. 
Rating:
3.0

Well 1st vied in get the gentleman's name there was a location on Grant road in Tucson Arizona black gentleman was very helpful the promises I misplace the keys we eventually found him but roadside assistance won't take care of it and I'm gonna have to pay out of my own pocket on a Sunday to have a locksmith come out I think that's horrible you should have duplicate keys when you lose them and/or have a charge at the you haul this experience very well soured me from you haul. The only reason I use you because you have the lowest prices but I'm going to shop around next time and probly never use you again.

FRANKLIN B. 
Rating:
3.0

I was quoted two different prices, by two different agents. One agent told me that when I rented the truck it was based on a 24 hour period one day. The second agent quoted me for the same vehicle and the same price however if I didn't not have vehicle back by 5 pm or I would be charged for an extra day. This compromised my safety, having to rush across town.

Jessie B. 
Rating:
4.0

Only issue was there were no moving quilts in the storage unit. Otherwise they were terrific!

Debra T. 
Rating:
1.0

Everything was easy and smooth. However, the receptionist/rental agent was so unprofessional and rude. The return agent was so friendly and welcoming

HAIDER A. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

All good

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Roy T. 
Rating:
5.0

Customer did not leave a comment.

ANITA A. 
Rating:
4.0

you really should keep the windows clean. clean windows prevent accidents. get long handle squeegies and get clean windows on top of sevice provided

DOROTHY E. 
Rating:
3.0

I reserved a truck. A pick-up truck. Somehow I failed to be clear when I asked for a truck, I paid for the rental and made it all the way to the parking lot to find a 10' Cargo Van in the parking spot. Not once during the phone call I made to reserve it or the rental payment process, did anyone mention that I wasn't renting the truck I had asked for.

Gene G. 
Rating:
5.0

Want to say a special thanks to Francisco at the receiving store (Grant Road, Tucson AZ) for helping me with box recycling, finding fuel, and getting checked-in without a lot of trouble in a town I wasn't familiar with.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Russell G. 
Rating:
3.0

The staff that I worked with during my return was very rude and had no interest in providing customer service. They finally mentioned that if I needed to talk someone else to go inside and find a manager. I did that and the manager Coop or Cooper was pleasant to work with and had wonderful customer service and fixed any concerns I had.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Tami C. 
Rating:
5.0

Customer did not leave a comment.

RAMAZANI H. 
Rating:
5.0

Beth Biron was excellent

THOM W. 
Rating:
5.0

Great customer service by Elizabeth!

Jeffrey M. 
Rating:
5.0

Nothing

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

keep the present crew. good people

ROBERT A. 
Rating:
5.0

Customer service received was above average and greatly appreciated. All details were explained, as well as, all questions answered - from rental to return. Our needs were met. Thanks

MATTHEW D. 
Rating:
1.0

There have been a total of $667 in charges to our bank. At 19.95 a day for 3 days. I would recommend you pay very close attention to what is being charged to you at this location. I will be on the phone with corporate next.

MICHELLE P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

I had a pleasant experience altogether. Employees were helpful and polite in answering questions when I called prior to coming in to rent and just the same when I was in the store to pick up motorcycle hauler. Quick and easy rental, and surprisingly affordable/ fair priced rental. Not a big deal but, I didn't ask during initial call if trailer had it's own straps or not so I brought my own just in case and glad I did cause I definitely to supply my own. They did have them for sale in store but that would suck to have to buy more having a bunch at home already. Maybe mention it to prospective renter?? I'm happy, trailer worked out great and the employees on duty were awesome and that goes a long way with me. Drives me nuts when employees working in customer service type position have lousy attitudes.

RAUL R. 
Rating:
3.0

Customer did not leave a comment.

MARIA V. 
Rating:
5.0

Helped me get air in my doll's tires. Thank you.

BETH H. 
Rating:
5.0

Customer did not leave a comment.

JASMINE L. 
Rating:
5.0

All went well. Frieny and courteous service.

RACHEL P. 
Rating:
3.0

Customer did not leave a comment.

DIANE L. 
Rating:
3.0

Customer did not leave a comment.

DIANE L. 
Rating:
1.0

Customer did not leave a comment.

josephine C. 
Rating:
4.0

Customer did not leave a comment.

Ismael B. 
Rating:
1.0

The service was horrible I ordered everything online I had to go in to pick up the keys. I walk in and nobody was there no people in line and no employees I stood there for 30 mins and FINALLY I got the keys (30mins after my pickup time.) Was my time extended? Hell no! Then I get in the truck and it smelt like somebody was smoking in it. I reported online if anything was wrong. I return it and they asked me if I smoked in it. Don't they inspect the truck before giving it to the next person? I guess not. It seems like this place is way understaffed and it takes forever to do anything.

Brandon F. 
Rating:
5.0

Very professional and helpful

DAVID W. 
Rating:
5.0

Make sure tru k is clean when renting them

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Roslyn N. 
Rating:
4.0

Customer did not leave a comment.

TINA L. 
Rating:
5.0

Customer did not leave a comment.

Falih A. 
Rating:
4.0

The truck was great. We had rented three dollies and furniture pads but did not receive them and had to dribble back to uhaul that took an hour and half away from my moving time. Then all the furniture pads that we had rented were not available. The lady working did not charge me for the dollies or the pads due to the fact that not everything was available.

Josh H. 
Rating:
2.0

attendant was busy getting her lunch

MICHAEL V. 
Rating:
3.0

They charged me $25 more than what i was quoted online

THOMAS CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

kevin S. 
Rating:
1.0

Better customer service. The gas was 7/8 tank when I picked up the truck, the manager was rude and not helpful when I called to explain, only stating I have to fill the tank completely upon return.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
3.0

They were so busy but as nice as the girl was she did not give a crap about making people wait. The guy that was installing a hitch couldn't leave the garage ad he seemed frustrated too didnt want to help or be polite. i have rented Uhual before, I guess there are some areas you dont go to and look for customer service.These two were like "Pssssh I am so outta here at 5 o'clock, and I can't wait!". Made me think they not being paid enough to care!

DONTE L. 
Rating:
5.0

Staff was friendly and understood my needs. Equipment was clean and perfect for the job.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

daniel A. 
Rating:
3.0

The pictures provided for inspection were taken when the truck was brand new. The truck did not look anything like the pictures and did not appreciate having to document every scratch and dent on the truck because of misleading pictures

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Nothing that I can think of. Staff was very efficient.

robert O. 
Rating:
5.0

The manager was very inviting and helpful. She made the whole experience great!

ANTHONY M. 
Rating:
5.0

Your associates are awesome!

JASMIN L. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
4.0

The adjustable tire equipment needed a lot of work properly. Unable to release the tire straps prooerly.

JERRY V. 
Rating:
3.0

not mandate where the truck can be dropped off---it may not be at all conveinent for the customer.

gavin A. 
Rating:
1.0

Customer did not leave a comment.

Gary L. 
Rating:
2.0

I was initially quoted a price of approximately $75 which was a fair estimate (ended up being just under that). I was then almost charged an additional $57 "late fee" after using the Uhaul truck for approximately only 5.5 hours. The policy of asking the customer how long they believe they will need it and then waiting until the contract is signed to alert them that there will be late fees if they are late is downright dirty. Luckily I was able to avoid the late charge but not until I had to argue with the Uhaul staff person who was apparently just doing her job. I'd recommend that as policy, staff should alert customers to all pricing options and to the late fees BEFORE the contract is signed. I initially felt needlessly duped because the communication wasn't more clear from the start

alexander P. 
Rating:
5.0

Suspension on the truck was completely shot. Springs were visibly flat, even when the truck was unloaded. It was truly awful driving it - rough, uncomfortable, and exhausting.

Harrison K. 
Rating:
5.0

Customer did not leave a comment.

Heriberto D. 
Rating:
5.0

Customer did not leave a comment.

Evan A. 
Rating:
4.0

I disinfect the steering wheel. When I wiped it down the wipes were dirty. I think with pandemic, I feel the inside of the trucks should be wiped down before renting. But overall the customer service was great.

KIMBERLEY H. 
Rating:
5.0

Customer did not leave a comment.

Lloyd W. 
Rating:
5.0

Great customer experience!!!!

SERGIO A. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS A. 
Rating:
4.0

The manager at this site is great, Martavius is a great asset to your company.

NATHANIEL R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Very happy with price and service

RAUL R. 
Rating:
5.0

Customer did not leave a comment.

Derek V. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

DEANE W. 
Rating:
4.0

Customer did not leave a comment.

PETER P. 
Rating:
5.0

Customer did not leave a comment.

Taylor W. 
Rating:
5.0

Customer did not leave a comment.

mayia B. 
Rating:
4.0

Easy drop off during Covid is a blessing.

RANDALL JEFFREY W. 
Rating:
3.0

Customer did not leave a comment.

thomas L. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

I've used this location a number of times and always have a great experience. Fabulous staff.

DEBRA J. 
Rating:
2.0

The staff members were very professional and helpful, no complaints about them. The van we rented shook uncontrollably above 45 mph, so we were forced to drive 30 mph under the speed limit on the highway. I let them know and they said they were unaware of the problem. The steering wheel was grimy and the whole cab felt dirty. The driver's seat had a large rip. The low tire pressure light was on the whole time (they said it was the sensor). Really disappointed with the quality of the van we rented. It should feel clean and be properly serviced before renting it out to someone.

erika B. 
Rating:
5.0

Thank you

Clare L.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and swift with service.

Zachary T.  |  Overall Experience 
No reviews have been submitted for this location.

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