Tiffany is the best and her crew is as good as they come.
Jim BCustomer Reviews for U-Haul at Hwy 27 & NW Pine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Muy satisfecha con el excelente servicio 👍 👌
DAISY Pvery good
juan pI drove the truck 4 miles total round-trip put four dollars worth of gas in it over 1 gallon and then they charge me $14 for gas for driving 4 miles. Pretty shitty.
Doug HQuick and easy process. In and out in no time!
Jose BSeems half the staff are very helpful, but then the other half have no customer service skills or arent even interested in working or being useful for the customer.
Efren RThe gentleman that assisted me in the return was also a WONDERFUL person to work with.
Frances DThis location had all size trucks available. It was clean and easily accessible. The staff was courteous and professional. Pick up and drop off was smooth and efficient.
Jeffery BPlace and staff were the best.
Robert OI found the gentlemen who helped me to be very customer service oriented. I appreciate that. Thank You
Mario MStaff looked grumpy not motivated and definitely not happy to be there.
Elsa AU-Haul computer systems need a SERIOUS revamp. Was second in line, and waited 15min for people in front of me to be helped by 2 staff members. Had enough time to download the app, make my reservation, pay for it, and sign all the waivers. Then when it was my turn, it STILL took the staff member another 15min to check me out, the whole time was spent doing a click and wait on the computer… ridiculous.
robin jNo comments, I am satisfied.
HAZEL RWonderful customer service they took the time to answer all my questions would definitely recommend these guys
Melanie GCan not think of anything. Everything ran smoothly. Thank you.
Kathie ATire blew out on trailer while we were traveling to pickup the vehicle. Happened to be next to the Uhaul in clermont fl. On SR 50. I pulled in to get the tire changed. They refused to help me even though they had the ability to. They made me wait in the parking lot for roadside assistance. Which took 2 hours to get there.
Joshua NWe had a reservation for their opening time of 7 am. The clerk that assisted us had our truck and equipment ready. We were checked out and on the road at 7:07! We did reserve 2 furniture Dollie’s however they only had 1 available. We were able to purchase a second dolly for the clerk.
Barbara RReturn was in and out quick.
William MNothing. Service and equipment were flawless.
CLIFFORD PThank you u
Patrick F2 ladies unfriendly. Then gentlemen were very humbled by the 2 dominant female employee's and helpful to me.
Hilary SThe truck ran fine and was clean. Staff was very nice and helpful but the truck was completely out of gas to the point i was worried about making it to a station. So i ended up paying per mile and putting in more gas that it needed to make up for the last person who used it.
MARIA FGuy who handled the return check in was very helpful. He had everything checked in and me on my way with a receipt in my email within 5 minutes.
Randy HAll went well for me
Rose LLarger parking area
thomas sI rented a 15 foot Truck and an auto haul trailer. When I showed up at the reservation time, the trailer was hooked up and ready to go. GREAT SERVICE. Thanks.
Randall ZNothing
Charles STeam very helpful
Craig BThe staff was great, they helped us with everything we needed. I will go there every time I have a need for U Haul services. They treated us like we were the most important customer they had. NO IMPROVEMENTS NEEDED HERE.
Thomas SDrop off was flawless, the staff was very professional so that made me feel good with the experience.
BRUCE FHave a larger facility for your trucks.
Johnny JI brought the trailer back a day early, and they would not refund my money for the extra day! Thanks,
Joseph LA staff member came out immediately when we pulled in to do our drop off and assisted us. He was very quick and efficient. We were on our way within minutes. Thank you.
mechelle CNice people at this location.
Rodney RGreat staff, easy to return
Terri CThe staff were very friendly and efficient. It was a quick and easy pickup and drop off. The truck was great
Philip aHad a kid that was about 6 years old try to unhook my trailer. I stopped him before he did any damage to my truck. Seemed like nobody was watching him!
MARK SEveryone was a pleasure to work with! The staff was very helpful, polite and very kind. The service was quick and efficient.
Rachel GI have rented from this location previously and the service is always outstanding. The employees are friendly and knowledgeable. I highly recommend this store.
Eugene SThe gentlemen who assisted me upon pick up and return were incredibly kind and helpful. I could not have asked for better service. Thank you!
Jennie KThe manager Ms Staley is awesome and she has a great team
PETER BI dropped off after hours, so was unable to answer all question, but used this location many times in the past and never had a bad experience. Being forced to answer, I checked yes based on past experience with this location.
JEROME WEverything was great thanks. @
Charles SGreat communication, pleasant employees
Paul CThank you keep up the great work from
Edwin CThe process was very professional
Rigoberto DPersonal muy amable, estoy muy agradecido
Antonio R