Customer Reviews for U-Haul at Hwy 27 & NW Pine
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Hwy 27 & NW Pine
John B. on
Fast, efficient and friendly all the way from my first call to returning the trailer. Outstanding!
GREGORY M. on
I am not using you for no trip you have inconvenient me and I lost money as a result you
lawrence P. on
Super fast and friendly service, keep up the good work, the entire experience was a pleasure Thank you Lawrence Partash
JAYNE D. on
hire more people, they are always busy and it took a long time to rent 2 trucks and 2 trailers, They are really great guys, but they could use more help at times.
William S. on
Great people
GENARO A. on
Very good l can’t wait to do it again
William S. on
Well stocked store with friendly staff.Great location best uhaul I’ve ever been to.
Nedra M. on
Customer service was ok at the store but over the phone I wasn't told I wpuld need a major credit card so that created an issuse and delayed my reservation. And I still have not received my refund from my deposit/hold.
David C. on
The equipment was in good condition and the crew was good. The employee answering the phone needs more training. I called for a very simple question and she had no clue. I later heard her calling customers and fumbling with the phone.she sounded about 90 years old and im seriously concerned she might be in early stages of dimensia. I wish her the best.
Tanganetha M. on
Great customer service
Sherry C. on
Check in went smooth. My only complaint is being charged for 1 extra mile. I wasn't made aware of a mile allowance, and being as I had to pick it up from a different location than where I reserved it, the LEAST they could have done was wave 1 extra mile. But I can't hold the drop off location accountable for that.
Clayton J. on
very helpful in getting trailor numbers corrected
Jamesmartin B. on
Made reservations for 10 am pick up. I was unable to pick up until 11 am . Agent wouldn't or couldn't change returne time.
Adam M. on
The location was ok but uhaul online and uhaul app would not allow me to get my truck reservations when I got there 3and a half hours talking to multiple representatives and still no truck e alert prevented me from picking up slept in car til next morning when I should have been home next morning face to face still couldn't get my truck told to call e alert I did e alert couldn't do nothing already paid for truck someone cancelled my order e alert couldn't remove because of cancellation so I had to redo my reservation and because I already paid and cancelled my money on my card was being held for 8 days si I couldn't rent my truck so my brother used his credit card put my brother inlaw behind my brother behind and I missed a days work by the time I got my truck and back home and returning everything I was so disappointed on uhaul my first and last experience with uhaul I think I should get compensation thank you for a bad experience it wasnt no associates fault
Chris N. on
Very friendly and quick check in and return.
Victor J. on
Rent often and they always do a great job.
Christopher Z. on
Vehicle only had a quarter of a tank of gas when picked up
tim C. on
The otter was not well lubricated at pivot point,almost lost car in parking lot
LARRY A. on
Very efficient, friendly.