professional and kind attention
MANUEL MCustomer Reviews for U-Haul at Hwy 27 & NW Pine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful customer service. Smooth and easy to rent from.
JOSHUA Sgreat location
ERIC HKnowledgeable and helpful all around
Phillip JAssociates were friendly and efficient. I see nothing that could be improved upon with regards to my personal experience here
PHILIP HJust over U-Haul all together. I am going back to Penske for my truck rental needs. Never had an issue with Penske. The reason I did not use them this time is because they closed the location near my home. Some employees were helpful, others not. The day laborer was the best.
DIANNE SI recently rented a motorcycle trailer. The lady who rented it to me asked me the pickup and drop off times and explained the rates for the different times. The young man who was there when I returned it was extremely courteous and couldn't have done his job any better. I couldn't be more satisfied.
WILLIAM MThey cleaned and mopped the trailer and even hooked it up for me! Great place!
MICHAEL BEverything was good, except they did not explain the returning process. He just said park it and put key in box. We had already locked it up when I seen I needed the odometer reading and pics of it
Sharra RThe best Uhaul shop in the country. When I am in Ocala, I only use this location Walt
WALTER FTo pick up location was an hour and a half away from my house and then I had to bring it back an hour and a half and the place where I rented it harassed me to bring it back when I was not finished overall very poor communication when rescheduling it they rescheduled it for a in town instead of a one-way trip which messed me up
GREGORY RI was charged for miles that I did NOT use. I was charged for moving supplies (boxes) that I never asked for, nor did I ever receive them. I was also told an inaccurate amount for the extra day that I requested.
ZECHARIAH MFrienly and good atencion at drop my truck, thank you
VICTOR AGreat
DAVID WEverything met our expectations and I’m very well satisfied👍🏽
BETTY HNot a darn thing. It went as smoothly as can be.
DEVERE DThe manager Tiffancy was excellent!
CHRISTINE WGreat service all around
MIGUEL CRepresentative was friendly and helpful. Drop off was extremely simple.
DANIEL BEverything went smoothly. Perfectly uneventful. We were in and out and back with now problems.
TENNIS Hgood service
Brian Hagain staff was great
janet mThe manager was AMAZING! The entire staff works so hard, their system is great and they keep the flow running smoothly.
AMANDA MPrice quoted was not accurate. Had to buy a hitch. Wait time was long.
CARLA TStart to finish was exactly anything and all any customer could hope for. Not only professional but really friendly plus professional.
MARY IYour Branch provided an exellent Sevice.Great Job.
Jose Rcrazy busy day but Tiffan.y and crew were great
BRIAN WEasy process. Was able to use the restroom and it was SO CLEAN!
JOSEPH GI thought the young ladies that worked at this location during both pick up and return where very patient, kind, knowledgeable and helpful. It was definitely a very nice experience.
CONSTANTINA NThey never checked the trailer they rented me before selling it to me and it ended up breaking down had to be towed and my handicapped husband and I had to unload and reload our larger truck ourselves even though uhaul messed up!! Do not recommend at all!!!
IRENE OThe parking lot is small and difficult to maneuver
MARGARET KWaited two hours just to have them rent me a trailer that was sitting on the lot the entire time.
Scott BHave stored there for a long time. Checked out for the final time and the on site person made the process easy.
Linda WExcelente
TIMOTEO GRented three items. Which one are we talking about?
David BJohn was very professional, friendly, honest, and knowledgeable. He troubleshot my brake controller, communicated the issue to me, and did a professional job installing the necessary parts. I would highly recommend him for any hitch or trailer brake installation.
Michael MMy original reservation was changed and I had to drive an hour out of my way to go pick up my truck, then drive an hour back to load up. Then I had to drive an hour to go drop off the truck and trailer and then drive an hour home. I feel like I was misled. It ended up costing me more money and took more time out of my move. I am not satisfied with the overall experience.
Amy GStaff at this location were great.
MANUEL CI did not drop it off myself so I can’t comment.
PAULA KGeat Communion staff it's excellent.
MICHAEL RThey did their jobs. The customer greeting was "over here". They said any questions after setting up? Done. It was like I was the uninvited invader to their world. NO "greetings earthling", no nothing. Basically monotone to get the customer up and out of here, I don't need a lot of attention but the professional demeaner was lacking. A standard greeting is suggested like" Hi! welcome to u-haul, how may we help you? Then after returning I was literally only asked "any complications?" I had to ask them, are we done, okay to go? Thats it. When a customer is leaving it's recommenced to say thanks for choosing u-haul! Good job of setting up and removal upon return. Less good demeanor with customers. I finish by saying if felt like the staff didn't want to be there but got job done anyway.
WILLIAM LSuper service.
RICARDO Strailer dented. appears location may have erroneously added trailer insurance
PAUL DGreat product, price and customer service.
DAVID WNothing, my motorcycle broke down and I needed a trailer. The process was easy and the cost was great
MICHAEL CStaff is great. This is the 3rd time in recent months I have rented a trailer and the staff is always pleasant.
JOHN MVery helpful and knowledgeable, very pleasant, addressed all our needs.
RONALD Mexcellent service.
Anthony MLocation was easy to get to and personnel were excellent to deal with. When I called a week ahead of time, Tiffany assured me they would keep an eye out for my reservation and make sure the trailer we needed was on site. We had concerns about the return time and that was handled with ease. Thank you all for making this an easy experience!
LAURA JN
Ronald LNothing personal was very professional polite got us out quickly and over all a great experience thank you.
James RGreat place, friendly people.
JEAN MExcellent customer service; super nice, and very professional; Just do not tease the customer in any manner.
SAMUEL RGreat Staff! Super friendly! Manager is awesome! Have a great day!
JOSHUA Fwhen i initially rented the truck the gas wasn't at the spot shown on the contract. I uploaded the pictures to show and when it was time to return we had an issue with the mileage. Other than that all was well.
Joshua JGreat service from booking to returning and the questions/calls between. They always answer the phone. They are efficient and polite.
SHEILA TDropped off after hours, did not interact with any personnel at this location.
SCOT AMy trailer rental experience was extremely positive. Pick up was easy, the rate was a fair one, and drop off was simple as well. The trailer pulled like a dream. Highly recommended.
LAURA CIt was very hard to get into with the trailer. Tight turns and lot was overflowing.
CHRISTY DWant a full refund, since the u haul we were given was a huge safety hazard with the back brakes not working. And had to have the u haul towed, because u haul’s mechanic that came out to look at it said it was a danger to drive
PETER BThe girl who checked me out failed to tell me about the text for the pre trip I section. Honestly didn't seem very interested in letting me know anything. The gentleman on my return was awesome and friendly, 5 stars to him.
MICHAEL sX
DANIELLE J