wendy C.
Customer did not leave a comment.
Customer Reviews for U-Haul at Hwy 27 & NW Pine
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Hwy 27 & NW Pine
WENDY A.
outstanding staff all round A special THANKS to LISA you made it all so easy.
ARKADIUSZ P.
They quickly accepted the truck return so I didn't have to wait around for a long time.
Paul W.
Paid for 2 days as a 1 day was not available. Stated we returned vehicle within 5hrs of picking up. Still being told we will be charged for 2 days and the staff just brushed it off saying it is what it is
ROBIN R.
Great place and good friendly, helpful people.
RICHI D.
They did their job and it was efficient.
Michael W.
We had a delay on our rental property and you guys allowed us to keep the trailer a few additional days at a very fair rate so we didn't have to unload and reload somehow... Thank you! I will never use anyone else for our moving needs.
Richard C.
Service was very good. Marie is friendly, helpful and very efficient. The only negative is the place is too small for the amount of business they have. This makes parking and maneuvering large trucks and trailers difficult. You could sure benefit from more space!!!
Joseph B.
Easy drop off of dolly and staff was very good.
Clifton A.
I have utilized this location numerous times over the past 30-40 years or so. I have always been pleased with the service an quality of equipment. I will continue to use this particular location in the years to come. Thank you.
CHESTER T.
Great customer service
Mark F.
Fast and efficient!
JAMES T.
Clean good working equipment no problems in and out drop off was easy sales people were very nice
ELSA R.
Nice customer servicem frendley
YAIR G.
ALL THE TRUCK 10" ARE OLD
BETTY P.
Hard to get in and out of the driveways. Charge too much for mileage. Theres no reason for this. The cost oer day is high enough. After you buy the supplies, the rest is pittance. Now in UHauls favor, the Ford F150 is a powerhouse compared to the Dodge Ram at Enterprise. And it definetly gets better gas milage and works harder. 6 of one a dozen of another
john M.
Very helpful and very nice
Anna C.
The store lobby was small and a little tight, but was neat and organized. Same with the parking lot but was neat and tidy and marked for directional flow. It made things easier for someone who has not been to the facility prior to this drop off.
Linda T.
I checked in online and it said avoid waiting in line at pick up location but didn't see how I could do that, so I just got in line, which was fine, wait was only about 15 minutes.
jeff B.
The people went above and beyond at this location. When I arrived to pick up the trailer, I discovered there was a problem with the electrical plug on my pickup. The manager went out of his way to help get my problem resolved. Excellent customer service at this location.
Richard P.
I cant believe I was charged .79 mile pretty sure was .59 when I made reservation van was disgusting (smelled of urine) NEVER AGAIN
RICK G.
I'm a repeat costumer here. Great people, very attentive to my needs. Always quick in and out. Best Uhaul store I've used
ROBERT K.
Fix the muffler on your truck it's too loud even your sales rep knew about it and your manager and yet you have not been able to fix that truck it was not a pleasure to drive at all
Gary B.
Pickup truck that I rented (7am) was in good mechanical/Body order but someone had smoked in it (surprised your vehicles allow smoking) and it smelt of smoke and had smoke residue on the inside of windshield, But the staff all great and very helpful
PATRICK M.
Facility was clean and bright. Very easy to find from road. Easy in and out. Employee Adam was awesome. Inquired as to my satisfaction of experience, and if there was any problem with equipment performance, employee service and overall experience. Very professional, and positive toward his employer. Can not say enough about overall satisfaction. Adam was great, now who do I need to talk to about a pay raise for this well deserved employee. I will be a repeat customer in the future. Well done U-Haul....
CHARLES T.
Everything was great.
Kadrain H.
All of the extra items I purchased wasn't in the truck. I had to come back to the location to get the items; and the additional mileage was still added to my overall total.
SANDRA H.
Make sure tires and the tire monitoring system is in working order...
DANIEL G.
Adam was great. This is a very nice Uhaul store
eleanor M.
Excellent experience. Staff very helpful and courteous.
Dean M.
My truck was clean but it leaked. I couldn't not get ahold of anyone in Ocala, FL. I just got told to call number after number which I think is wrong on you guys part because you get worn out during a move from one state to another and there is so much to do that last thing you want to do is use a whole day calling different numbers.
KENNETH S.
Charged for insurance I explicitly declined, won't credit.
SCOTT M.
I was cramped for time. Paying over $500 seems a bit much for 3 days.
martin D.
Nothing i can think of everything was great
STEPHEN L.
Drop off was great. Was only there a total of 5 minutes. Very friendly and professional.
Matt G.
The online check-in and return of the truck worked perfectly! Definitely a time saver and easy to use.
Brian G.
Location was to small. Hard to get in and find a place to park
JEFFERY G.
Smile
Anna S.
Our reservation was made for Royal food Mart on Northeast Jacksonville road Ocala. They never got the truck and never contacted us nor U-Haul service department or scheduling department to make it right. I would just close that location down, it's obvious they don't want to work with customers. This cost us a lot of grief and aggravation and last-minute jockeying around. Thankfully the location on pine Street was able to accommodate us and honored the contract!
Ramon M.
No comments, everything was fine.
salvatore L.
nothing great service
kathleen C.
Needs some update in the inside,,, my cashier had to use 3 different computers...the others wernt working... But the cashier was good,,, We have been using this UHaul for years for our needs.
To Top