Customer Reviews for U-Haul at Hwy 27 & NW Pine
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Hwy 27 & NW Pine
Jimmy W. on
You need more help. Workers.
tyrone R. on
Friendly staff even called me I left my belongings in the truck. ??
Colleen K. on
Always a great experience! Thanks
Albert M. on
They have excellent customer service I felt at ease
michael R. on
Everything went extremely well. Don’t see anything to improve upon. Maybe a AARP discount
George H. on
Great people at this location. Excellent job.
Joseph F. on
Nothing at this time.
Joseph F. on
Nothing at this time.
America G. on
This experience was much better than my previous experience. Maree was polite to me and she did come out and check the van in. The gentleman that checked the van out was also professional, he seem tired but it was New Year's Day and that might just of been his personality. I have to say I didn't have any problems this time around. My first experience was bad and this one was much better
Ryan M. on
All went well.
gabriel R. on
Buen Servicio
Richard S. on
The car hauler was not safe to rent..as we were driving the rusty right side ratchet came so loose my explorer was only help in place by one ratchet..I had to buy a 4 inch ratcheting strap to secure mr vehicle to the trailer
Michael M. on
Nothing really
Jennifer R. on
They were helpful and accommodating after having to clean up the mess & confusing reservation that was originally put in for me.
america G. on
I did everything on line to make the rental process easy.... but no..... had to repeat the whole process again. The gentleman that helped me was nice but unfortunately his bag of Dunkin' Donuts breakfast food was sitting on the counter the whole time and I was having to smell it while I was completing the rental agreement. It's very very unprofessional location. I've already called the 800-number and made the complaint about returning the van. I sat outside in a little spot and waited like the sign told me to and nobody came out to check me out. When I walked inside I said to marie, I've been waiting outside for someone to check me out and she informed me that she was busy. She did look busy to me, and neither did the other redheaded guy in there that was selling a box to an old lady. I tried to contact the general manager to report my concerns and he was unavailable also. I tried his cell phone and it didn't even work. I know that this is a busy location so maybe customer satisfaction is an of the upmost importance because you're going to get the business anyway. And yes, I'll be forced to rent there again. But I'm going to report the bad customer service every time I do. So remember my name. America gordon
Jose M. on
There was an incident when the car that I was towing came off and fell. It did some damaged to the car. I am still waiting to hear from the claim I placed.
Mary B. on
Have more moving equipmnt readily available for customers that really needs them.
Lakisha C. on
This is my second time using this location. While the staff is somewhat friendly the process is unorganized even with an on-line reservation.
Larry M. on
Nothing I received great treatment, the staff are great. Marie, Lisa, John & the manager Adam White are all a pleasure to work with.
Aaron S. on
Awesome, thank you!
Edward L. on
we rented a trailer the first time and we had to get them fixed in Valdosta ga. as we had no trailer lights. then we were going to rent a 17 ft. truck but was told that we could not rent one they were only for in town so we had to rent a 20 ft. but when we looked the tires over they were not up to standards so had to rent 26 ft it was too large
betty H. on
Have done business with this location several times never disappointed in service received.
claudia M. on
There was cigarette butt in the ash tray, coffee spill stain by the cup holder. The back of the truck was clean. I just felt they need to spend a little more time cleaning their trucks.
Ana R. on
Everything was excellent from the reservation via telephone, the pickup of the truck and the delivery the staff is very friendly and efficient thanks
Harold P. on
Gas mileage was terrible but truck comfy
Jerome F. on
Nothing just do what U Haul does
Rick B. on
Too many add-on’s. Insurance I didn’t need, or asked for. My insurance company covers any vehicle I drive. The gas used was embellished The miles drove should have been less. The wait time was too long. What else can I say other than I won’t be back.
Miciah W. on
Very attentive and quick. Very professional.
John J. on
U guys rock. Nvr a problem.always go to u!
JERRY D. on
I drove up and someone came out to greet me. It took only a few minutes and I didn't even have to go inside.
Daniel S. on
This facility is just too small. Access to trailer hookup is very limited. Used a motorhome for pick-up and was blocked from easy hook-up then other incoming & outgoing customers were delayed till my services were complete. The equipment was excellent and withstood intermediate terrible road conditions between Florida and California. I-10 is supposed to be a super highway but is in discussing need for correct repairs in about 20% of the 2,400 miles I reveled.
Sandy W. on
Friendly fast service. Equipment perfect for my needs. Would recommend this location to everyone!
Joel W. on
Getting into this location can be difficult.
John B. on
Fast, efficient and friendly all the way from my first call to returning the trailer. Outstanding!
GREGORY M. on
I am not using you for no trip you have inconvenient me and I lost money as a result you
lawrence P. on
Super fast and friendly service, keep up the good work, the entire experience was a pleasure Thank you Lawrence Partash
JAYNE D. on
hire more people, they are always busy and it took a long time to rent 2 trucks and 2 trailers, They are really great guys, but they could use more help at times.
William S. on
Great people
GENARO A. on
Very good l can’t wait to do it again
William S. on
Well stocked store with friendly staff.Great location best uhaul I’ve ever been to.
Nedra M. on
Customer service was ok at the store but over the phone I wasn't told I wpuld need a major credit card so that created an issuse and delayed my reservation. And I still have not received my refund from my deposit/hold.
David C. on
The equipment was in good condition and the crew was good. The employee answering the phone needs more training. I called for a very simple question and she had no clue. I later heard her calling customers and fumbling with the phone.she sounded about 90 years old and im seriously concerned she might be in early stages of dimensia. I wish her the best.
Tanganetha M. on
Great customer service
Sherry C. on
Check in went smooth. My only complaint is being charged for 1 extra mile. I wasn't made aware of a mile allowance, and being as I had to pick it up from a different location than where I reserved it, the LEAST they could have done was wave 1 extra mile. But I can't hold the drop off location accountable for that.
Clayton J. on
very helpful in getting trailor numbers corrected
Jamesmartin B. on
Made reservations for 10 am pick up. I was unable to pick up until 11 am . Agent wouldn't or couldn't change returne time.
Adam M. on
The location was ok but uhaul online and uhaul app would not allow me to get my truck reservations when I got there 3and a half hours talking to multiple representatives and still no truck e alert prevented me from picking up slept in car til next morning when I should have been home next morning face to face still couldn't get my truck told to call e alert I did e alert couldn't do nothing already paid for truck someone cancelled my order e alert couldn't remove because of cancellation so I had to redo my reservation and because I already paid and cancelled my money on my card was being held for 8 days si I couldn't rent my truck so my brother used his credit card put my brother inlaw behind my brother behind and I missed a days work by the time I got my truck and back home and returning everything I was so disappointed on uhaul my first and last experience with uhaul I think I should get compensation thank you for a bad experience it wasnt no associates fault
Chris N. on
Very friendly and quick check in and return.
Victor J. on
Rent often and they always do a great job.
Christopher Z. on
Vehicle only had a quarter of a tank of gas when picked up