Customer Reviews for U-Haul at Hwy 27 & NW Pine

4800 reviews

1011 NW Pine Ave   Ocala, FL 34475
(@ Hwy 441 & Hwy 27)

(352) 732-7085

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(352) 732-7085

1011 NW Pine Ave
Ocala, FL 34475
(@ Hwy 441 & Hwy 27)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

KERRI T. 
Rating:
3.0

Customer did not leave a comment.

DONALD F. 
Rating:
4.0

Pick up was great. The guy was very helpful and fast. Dropping off was difficult. I did the after hours check in on my phone (while they were open) because we could get no one to help us.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
3.0

More employees on staff. Too many people waiting to be helped.

TRAVIS R. 
Rating:
5.0

Customer did not leave a comment.

Rock H. 
Rating:
5.0

Customer did not leave a comment.

BARBARA JEAN W. 
Rating:
5.0

Nothing, thanks.

MIGUEL C. 
Rating:
4.0

Customer did not leave a comment.

GLENN D. 
Rating:
4.0

I was well taken care of.

EDWARD N. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

RICK S. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Team at this location was patent and proficient, worked with me identifying size of needed equipment, easy to work with!!!

Michael P. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA R. 
Rating:
4.0

Customer did not leave a comment.

BARBARA S. 
Rating:
5.0

Great service, great teammates !!

TONIMALIA P. 
Rating:
5.0

Female employee was extremely helpful and courteous.

BARRY R. 
Rating:
5.0

Customer did not leave a comment.

renee O. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Tyisha T. 
Rating:
1.0

I had tried multiple times to call the location on pine, with the phone number listed on their website and I kept getting sent to voicemail to then be told the voicemail was full so I had to do the reservation online. I had originally put down we had only needed the van for one day but then needed it for longer. Once again I couldn't get a hold of anybody. One of the representatives then called us on day two demanding to know where the uhaul was since she had it reserved for someone else and we needed to return it right then.

JOSHUIA D. 
Rating:
5.0

Young lady at the counter was very polite and helped me through the whole process, she was awesome

Patrick C. 
Rating:
1.0

Roaches in the front and back of the truck . I have to bomb all my things now . The check engine light kept popping up . The oil light came on . The driver side back tire was bumpy . The ac didn't work very well . The passenger door had to be slammed shut (we didn't know) I got on the highway with the door open we had to pull over and close it . The back latch to the box part wouldn't latch properly. I was told it was 191$ the next day I was charged 235$ on my card without my permission. Can someone please call me I would like to speak to a manager or someone higher up .

QUINTON N. 
Rating:
3.0

Truck had some running issues took to long changing gears

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
2.0

Next time examine the vehicle before renting. Ours had no antifreeze and the radiator was cracked causing it to overheat. We had to wait hours to have the truck towed to our apartment to unload it in the wee hours of the morning!

MARK V. 
Rating:
3.0

Have more than one person working especially on the weekends

MARIAN W. 
Rating:
3.0

Customer did not leave a comment.

sandra V. 
Rating:
3.0

No comment

SANDRA S. 
Rating:
5.0

Perhaps additional counter personnel would speed up the check out process.

Harold P. 
Rating:
5.0

I only rent from this location they have never disappointed me.

RICHARD T. 
Rating:
5.0

The staff was friendly and efficient. Great experience!

Robert A. 
Rating:
5.0

When we arrived we was taken care of right way and when we returned there was a line but the wait wasn't not long overall great service

DELANIA W. 
Rating:
5.0

Customer did not leave a comment.

ELAINE O. 
Rating:
2.0

I was overcharged and the service person was extremely slow.

WESLIE W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

VERNON H. 
Rating:
5.0

Customer did not leave a comment.

herbert L. 
Rating:
5.0

Customer did not leave a comment.

ANTOIN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

terri C. 
Rating:
4.0

Customer did not leave a comment.

BRENDA H. 
Rating:
5.0

Customer did not leave a comment.

Ilene L. 
Rating:
4.0

Customer did not leave a comment.

Sheri M. 
Rating:
5.0

This rental experience was one of the best that I have heard from U-Haul in quite some time. Adam, the manager greeted me and assisted me in the rental of an auto transporter in a smooth and timely manner with extreme courtesy. Highly recommend this location and this general manager.

JAMES Y. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

Dale E. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

keep up the great work!

Bernard B. 
Rating:
3.0

Customer did not leave a comment.

Calvin N. 
Rating:
5.0

Customer did not leave a comment.

Theresa D. 
Rating:
5.0

Customer did not leave a comment.

HEDY C. 
Rating:
2.0

No masks !!!!!!!! wTF Hooked my hitch on upside down!!!!!

LARRY N. 
Rating:
5.0

The customer service there is always on point for me I have used this location several times and have never had an issue with anything they always are there to help with any issues I have offered me a bigger truck at the same rate I was quoted great job keep up the good

TERESA W. 
Rating:
3.0

Customer did not leave a comment.

PAUL F. 
Rating:
4.0

Customer did not leave a comment.

Albert S. 
Rating:
3.0

Van wasn't available, truck reeked of cigarette smoke, NO ONE IN OFFICE WAS WEARING A MASK.

Holly T. 
Rating:
4.0

Busy location on an intersection of two Major roads makes it hard to get into, especially towing a trailer.

John N. 
Rating:
5.0

Great service

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Desiree G. 
Rating:
5.0

Easy to find and complete online check in and registration process. Parking spaces were a little cramped to begin moving vehicles this large.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

BRENT G. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Used them for two moves within last 2 weeks. Everything went very smooth. They were friendly and helpful. Would definitely use them again.

MICHAEL M. 
Rating:
5.0

Awesome value.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE P. 
Rating:
5.0

The gas mileage was terrible!!! Overall my experience was great

Susan M. 
Rating:
5.0

Customer did not leave a comment.

eric F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

I didn't receive my moving blankets. I thought they would've been in the trailer before I picked it up. After I picked it up and got to our location to pick up furniture I realized that I did not get them. I called uhaul help and let them know and they said they made a note on my acct that I did not receive them. Otherwise it was an awesome experience and I would very recommend using uhaul and I would as well. I found it to be a great value.

James G. 
Rating:
5.0

Marie was great

livingstone T. 
Rating:
5.0

Great facility and very nice lady attending to my drop off.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Sharise R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

The wait in line. Was not normal to my expectations of getting in and out ! And. I wasnt happy that i was charged for a dolly and never got it Until. I was moving in our place ..it should have been on the back of the truck it was on the order! Be we made it ..blessings to the staff🌹

ROMONA D. 
Rating:
5.0

Nobody was wearing a mask felt very unsafe employee very nice and helpful did job great but unsafe for the time

Michael S. 
Rating:
5.0

I was kinda surprised that they had free used boxes for customers, I had ran out of them, do that was a welcome surprise for my weekend move from hell.

Lloyd B. 
Rating:
5.0

Super friendly, took care of everything, and was a breath of fresh air after dealing with previous U-Haul people. They unloaded the trailer with ease and sent us on our way!

Rachel O. 
Rating:
5.0

Customer did not leave a comment.

wendy C. 
Rating:
5.0

outstanding staff all round A special THANKS to LISA you made it all so easy.

WENDY A. 
Rating:
4.0

They quickly accepted the truck return so I didn't have to wait around for a long time.

ARKADIUSZ P. 
Rating:
3.0

Paid for 2 days as a 1 day was not available. Stated we returned vehicle within 5hrs of picking up. Still being told we will be charged for 2 days and the staff just brushed it off saying it is what it is

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
4.0

Customer did not leave a comment.

Randall E. 
Rating:
4.0

Customer did not leave a comment.

Belarmino R. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Great place and good friendly, helpful people.

ROBIN R. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

DIANE C. 
Rating:
3.0

They did their job and it was efficient.

RICHI D. 
No reviews have been submitted for this location.

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