The car that they gave me had battery problems, and the wipers were in a fatal condition. They will check the cars before renting them
CARLOS GCustomer Reviews for U-Haul at Hwy 27 & NW Pine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is my main U-Haul store always 5 Star service much appreciate thank you
JOSEPH CGreat people and place to rent a truck!!
STEVEN HTruck was a piece of crap. Made many noises on the highway. I thought the transmission was going to fall out when down shifting. I told the dealer they did not seen to care.
TODD LAlways a great experience at this location. Great helpful staff and 95% of the time they have what I need without having to go to another location 5 stars
BOBBY RVery Helpful and accomodating.
MANUEL VThe app check in sucked but otherwise great experience.
Shaun GOnly if you had a bigger lot...lol. Trying to get out of customer parking area was difficult but it was also very busy. Staff there is amazing from check out to check in. Truck ran amazingly well. Had better A/C than my car...lol.
STEVEN HThe general manager "Tiffany" is as rude and unprofessional as they come... I was sent ro her store ro "recover" a mistake made by a none corporate store and she only made it worse... She is angry, rude, and nasty!!! When I tried to explain the history of my reservation transfer she stated, "I'm not looking at your history... I'm just asking the question ro get you out of here"... ZERO stars, In this day and age you don't need to prepare people to be rude!!! This from the locations "General Manager"
DARTANYA HNa
EDDIE GAfter hoirs dropoff
Tanya CLower the cost of insurance.
GREGORY KI returned the truck a day early. Used the app to pay remaining total...the following week... noticed they were trying to run my card without permission...everyday. not ok...I paid now they trying to steal from me
Rachael WThey charge me extra stuff without my concent
SEBASTIAN BNice
OSCAR CMillage gauges are fucked and need to be looked at because I went ten miles down the road and it counted for 38
MICHAEL SFriendly and fast service
ROBERT PThe Ocala staff really have their act together!!! Kind, efficient and helpful. This is the second time I have used the the Pine Ave, hwy 441 location. Strong work each time.
CATHERINE SYou forced me to drive 1 hour to this new location because equipment was not available at a closer location.. We gave you msnsy dsys notice, too.
ERICH AAll was great.
CHARLES SGood
JEFFRIE DThe staff was very helpful!
JOSEPH SThis location and the people who work there are always awesome, helpful, and top-notch
BOBBY RPerfect
TERRY TThe front lady attendant worker, she was very rude unprofessional, and ghetto!!
EDWIN MStaff very friendly and helpful.
SERGIO PEverything was grate thanks
JOSE RNothing the whole transaction was great.
Michael CThe only U-Haul dealership I consider dealing with. I’m 70 years young and I have dealt with many U-Haul establishments and none come close to Tiffany and her crew.
JAMES BN/A
THOMAS BVery good staff in Ocala. The trailer was not watertight and my belongings got a little wet and the boxes on the floor were wet
JON SBest location ever. I have been renting from them for about 5 years.
MAHBUB RStaff wasnt very friendly, and basically said here is key your truck is outside... no information on anything driving related or that the headlights were bad... couldn't drive the truck at night because the headlights were so dim you couldn't see
DERRICK WThis location does a great job!!
EDWARD TThis location is my go to U-Haul dealership
BRIAN HI went there to drop the 6x12’ trailer off, a lady came out and told me to put it in row DD. So I got back in my truck to put it there but apparently I wasn’t quick enough to suit the guy who was working there so he told me to stop and he proceeded to unhitch the coupler then and there, but I had put a bolt in the coupler so nobody could unhitch it. I went to remove the bolt but I left my pliers at home and asked him if he had a pair I could use and he looked at me like we don’t carry any. I told him I would do it and went to follow him in and he turned around and said stay there, just stay there. I said to the woman who worked there someone has an attitude. So he came back out with the pliers and I said I can do it, he said I got it , I want to go home today! I tow a 40’ fifth wheel camper regularly and I don’t need someone showing me how to back a 12’ trailer into a spot! Because I’m not fast enough for his liking, If I was there picking that trailer up to use I would have said screw you and your attitude and walked out! There’s enough bullshit going around without people with attitudes adding to it! There are other trailer rentals out there!!! Thomas Knill
THOMAS KWould be nice if the trucks had a working radio in it. Driving 13 hours without any noise is kinda hard.
SHERRI DIt was a very nice experience, it was easy to use and easy to load, but getting money back is a pain. Even if you return it early (we returned it 2 hours early and didn't use a dolly) we only got $4 back. Granted we used 3 extra miles ($3) but still, we should have gotten a bit more back then what we did. But apparently that's normal with uhal. The return check in was very easy and the guy was super nice. I would go back but I definitely think they should let us get more money back.
CHRISTOPHER Othe truck needed repairs. it had only 25000 miles on the exhaust was extremely loud. the steering was all over the road.the doors. had so much wind noise i couldn’t hold a conversation while driving
Ben DCustomer Service was over the top Gainesville and Ocala to help me get a flatbed trailer to pick up my Slingshot great people. I will go to both of these locations again in the future.
ALVIN BGreat ladies!
JAMES GI have used this location several times and never had any complaints. The agents that checked me in and out were quick, friendly, and thorough.
ROBERT WThe brakes on our rental truck required too much pedal movement before you felt much affect. Even when pushed as far as possible it still felt like the truck wasn’t going to stop
Dennis MGreat experience.
Rhonda RExcellent and professional customer service at this location 1011 North Pine Avenue Ocala, FL 34475 United States
KeyAnn PCustomer service was excellent at this U-Haul location.
NIGEL HExcellent customer service . Quick and easy process . Will definitely be using services in the future. Thank you 😊
KAITLYNN GStaff is always helpful, efficient, and knowledgeable. Check in and out is easy and quick. This is the first time I have ever had an issue with equipment. Probably the previous customer had spilled gasoline in the enclosed 5 x 8 trailer. We had to do some disinfecting/deorderizing/cleaning to haul furniture in it. But everything else about it was good. Pulled nice and smooth and straight.
EDSEL SManager - Tiffany and team are ALWAYS professional and go above and beyond to make the experience quick and make sure I am always completely satisfied!
JEFFREY PThe only problem is that I was told it would be $1.00 a mile and they charged me $1.19 a mile. I was very upset about that.
AUSTIN CNo comment
NYOMA WCompensate customer if they bring back equipment early
Akeem B