Customer Reviews for U-Haul at I-95 & State Rd 84

3,497 reviews

1840 W State Rd 84   Fort Lauderdale, FL 33315
(1 Block East Of I-95 On Sr 84)

(954) 525-4125

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(954) 525-4125

1840 W State Rd 84
Fort Lauderdale, FL 33315
(1 Block East Of I-95 On Sr 84)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

it was about a half an hour away. I wish there was one closer. U-Haul did give us an extra 30 miles, that helped. Thanks.

Robert L. 
Rating:
5.0

really good service and the trailers are super clean and in very good condition easy transaction 👍👍

JAVIER C. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Thanks a bunch UHaul is a great place to rent

ROBERT H. 
Rating:
5.0

Daniel was extremely helpful with picking up the van.

James W. 
Rating:
5.0

Excelent experience !!!

osvaldo B. 
Rating:
3.0

Customer did not leave a comment.

malcolm P. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
3.0

Creat a drop off system .they was reluctant to call a cab.the bus was dirty the guy offer to clean it but we was running late

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

benjamin H. 
Rating:
5.0

Carlos and staff are fantastic. This is the best UHaul in the area by far. The whole experience from actually making the appointment and being able to talk to someone right away as well the actual install that was quick and easy. Staff while I was there is very friendly and professional.

Karen W. 
Rating:
5.0

Excellent service at checkin and check out. Thank you

FRANCOIS A. 
Rating:
5.0

I want to recognize Mario at this location for his courteous and professional service. He was outstanding and quite the gentleman. UHAUL should be proud to have such a great employee as Mario!! I will definitely use this location again and recommend anyone looking for UHAUL service from this location because of Mario outstanding service!!! You Rock Mario!!!

Enid P. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

Daphne D. 
Rating:
5.0

Customer did not leave a comment.

buddy M. 
Rating:
4.0

The initial contact at the pick up location when we were trying to reserve a truck, was not particularly helpful, The actual pick up person when we picked the truck up was very helpful and obviously experienced. He should get a raise. I had to call the 800 number to get the actual help I needed to reserve a truck and she was awesome. She spent time helping us with different options until we got something that fit our needs. I would say our initial contact was not especially helpful but once we got past him, everyone was great.

joanne K. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
5.0

First class service employees were great van was clean a/c ice cold

Jasson C. 
Rating:
1.0

Vehicle was horrible and was charged insurance when I requested not to. Vehicle didn't have ANY A/C!

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Natacha S. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
4.0

Have the gas tanks full so when returning you just fill the tank

Joe S. 
Rating:
5.0

All good

JAMES B. 
Rating:
5.0

Carlos the owner was there even before the stated opening time and was able to process my rental right away. Great service. Thank you,

Francois A. 
Rating:
4.0

The engine cover (on the inside of the cabin) was not secure and leaked engine fumes, an excessive amount of heat and exhaust fumes into the cabin. This was dangerous and unhealthy, at best! We advised the employee whom checked-in the vehicle, of the dangerous "features" of the truck.

Clive H. 
Rating:
4.0

Customer did not leave a comment.

Ryan W. 
Rating:
4.0

Customer did not leave a comment.

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Don't pull a last minute switch of pickup locations from Sample Rd & Powerline in Pompano Beach to another location in Ft. Lauderdale 17 miles away in the wrong direction. I blame Uhaul as a company, not the pickup location. I was never notified of the switch.

Gabe F. 
Rating:
5.0

Customer did not leave a comment.

Kerry S. 
Rating:
3.0

The manager / Installer along with his employees are fantastic. He (manager) went above and beyond for my installation. Now I know why all my vehicles I have installed U-Haul hitches. The employees there where friendly and pleasant even when faced with difficult customers. I witnessed them try to accommodate the most difficult customer with the utmost respect. Hands down a fantastic experience. Way to go Great job.

Ricky J. 
Rating:
5.0

I've NEVERhad ANY PROBLEMS with this location. Always friendly and Courteous

MARVIN LEE W. 
Rating:
5.0

Pick up and drop off easy and quick.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Good Clean and good services

Wilson V. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Quick, easy, friendly staff. I needed to rent a truck last min and Mario was great to help me out. I was in and out in 10 mins.

Alex K. 
Rating:
3.0

I was supposed to get the van late in the evening by a lockbox. The lockbox didn't work. So instead to drive to coral gable for sleeping there, i have to take a hotel in Fort Lauderdale and drive the day after in the morning at 8h am. I lose 1 day plus pay a night for an hotel

carl B. 
Rating:
1.0

Tell customer about $20 after hours fee. Hire knowledgeable employees who actually know what they are talking about. I was misinformed and it cost me $40 extra. Unacceptable

David B. 
Rating:
4.0

Customer did not leave a comment.

Owen W. 
Rating:
4.0

Reduce the price for long distance movers

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Almania A. 
Rating:
4.0

Carlos manager super helpful.

Minerva M. 
Rating:
5.0

Customer did not leave a comment.

peter B. 
Rating:
5.0

Second rental and a happy customer

Bernard C. 
Rating:
5.0

Customer did not leave a comment.

Rodolpho C. 
Rating:
3.0

Customer did not leave a comment.

Heidi F. 
Rating:
5.0

Customer did not leave a comment.

Jane P. 
Rating:
3.0

One issue I had was the fuel tank was not full at pick up and was told to bring the trick back with the same amount of fuel in it. Pretty hard to do so they got more fuel back in the truck than when I picked it up. The other issue was that the top front of the roof leaked on the 15' box truck and it poured rain the day we moved. Water got all over my wife's good clothing and other goods. The gentleman who checked the truck back in at the end of the day couldn't have care less about the water issue and damage and inconvenience caused. He was more interested in charging me for the few miles of extra driving I did. I guess this is what to expect from the world these days.

Patrick R. 
Rating:
5.0

I originally booked my reservation at 2800 W Broward Blvd. When I arrived, they informed me that they don't have any trucks for people who just made their reservations. I would like to be reimbursed the $50 guarantee, for having to drive to another location.

EMILY C. 
Rating:
5.0

Customer did not leave a comment.

natasha P. 
Rating:
3.0

Clean the trucks better and the transmission about to go out on the truck I drove...

Yendetta C. 
Rating:
5.0

Customer did not leave a comment.

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Alberto D. 
Rating:
5.0

Customer did not leave a comment.

Trent R. 
Rating:
2.0

I reserved a 20-ft truck well in advance to have my order filled. 2 days before I was set to move I find out my truck is not available at that location and I have to go to another one. I called and got everything squared away with the manager and he assured me my truck would be there. The morning of the move I was instructed that I had to go to a different location to pick up my truck which would have cost me valuable time and money in mileage. I asked if I was going to be compensated for the mileage and they said no which would have cost me an extra $25. They gave me a 15 ft truck which turned one trip into three. So now because I have a 15-ft truck, it cost me extra money for the movers because if I had the 20-ft truck it all could have been done in one shot and two hours. Now the laborers that I hired have to go back and forth and work an extra 5 hours at the tune of $110 an hour. Again I asked if I'm going to be compensated for the mileage and they said no, I already gave you $10 off. He didn't give me $10 off, he gave me the rate of what a 15 ft truck is. The manager said he was going to put in for the $50 guarantee, but that was probably a lie also. If you can't accommodate what a consumer orders, don't make it available on the website. No one should be inconvenienced by poor mismanagement of a rental fleet.

ANGELA L. 
Rating:
5.0

Customer did not leave a comment.

Marvis L. 
Rating:
3.0

The person i rented the van from was not as friendly as the person i returned it today....The person i rented the van from acteded like every question i asked him botherd ...totally no customer service eddicate

RUBEN C. 
Rating:
4.0

Customer did not leave a comment.

Ebony T. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Carlos Vega, the manager are thoughtful and polite. Best customer service I've had at a UHaul! They made it a pleasure coming into their store. I was running late and they even called me a cab. Could not have been any more pleased. You have a great crew.

Robert P. 
Rating:
5.0

Mario and staff were awesome. Pleasure to do business with. Would highly recommend them

Brandt S. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Excellent service

Darrell J. 
Rating:
5.0

Customer did not leave a comment.

Byron C. 
Rating:
5.0

I've used this location multiple times and they are always friendly and professional

Michael W. 
Rating:
5.0

The guys from the check in to the returns were very customer service oriented. Good job guys.

CHARLOTTE E. 
Rating:
3.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

zelmon K. 
Rating:
5.0

Customer did not leave a comment.

kimberly I. 
Rating:
5.0

excellent attention

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Herminio L. 
Rating:
5.0

Customer did not leave a comment.

Viviano A. 
Rating:
5.0

Customer did not leave a comment.

Francesca A. 
Rating:
4.0

Angel was extremely detailed and clear in outlining the rental agreement. Very courteous and efficient.

Lisa E. 
Rating:
3.0

Customer did not leave a comment.

Dwight K. 
Rating:
5.0

Great job customer service was fantastic.😀

SQUIRE A. 
Rating:
5.0

very friendly people

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Valentin D. 
Rating:
5.0

Keep the same customer service reps that worked this morning! They were professional. Greeted me soon as I walked in and the one that check me in went over every detail.

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

jay P. 
Rating:
5.0

The rep was super. He was friendly, very thorough in explaining all term and conditions. I was really impressed with his manner. He checked me out and then checked me back in when I was completed. He really made an impression on me.

Michael W. 
Rating:
4.0

Very friendly and efficient workers there

Kathryn S. 
Rating:
1.0

They charge me extra money , I was no suppose to pay nothing

Cristopher D. 
Rating:
5.0

I wouldn't recommend the Broward Blvd location the lady is very rude I won't go back there If 84. Location doesn't have it I will go somewhere else

Gerald H. 
Rating:
5.0

Affordable

MOHAMED A. 
Rating:
5.0

No

CODBERT D. 
Rating:
5.0

I have used this location for 20 years and always had a pleasant smooth and uneventful experience.

Pierre B. 
Rating:
2.0

I waited 15 minutes to be helped and the employee was nowhere to be found. Then I was overcharged.

PATRICK M. 
Rating:
5.0

Carlos was great. Very professional.

Thomas H. 
Rating:
5.0

Very friendly and efficient staff. I was in and out in less than 10 minutes. Check in was easy and hassle free. Wonderful service. They made the pain of moving that much more bearable.

corinne G. 
Rating:
1.0

Absolutely ZERO customer service skills. No eye contact, not able to articulate spoken language clearly. Borderline rude but certainly unpleasant. Staff appeared to be annoyed having to do their job. Poor communication. Awful experience. Avoid this location.

Geoffrey B. 
Rating:
4.0

Customer did not leave a comment.

Abraham D. 
Rating:
1.0

Horrible customer service we received at this location ,trying to pick up a rental truck ,from the lady working there on Saturday 10:00 AM 7/23/2022 from bad attitude to racist behavior,,she should be fired .I do not recomend this location at all.U-haul should do something,this is not acceptable at this times and place.

FERNANDO D. 
Rating:
1.0

Rented the small trailer for few hrs and returned it in the same condition as received. Was charged for a cleaning fee and when called, they argued with me about the charge instead of explaining properly. Would never recommend or return to this location.

Zoran R. 
Rating:
1.0

I was charge $17 plus for 3 gallons of gas . I took the truck with the gas gage a little to the left of the half way mark I drove about 16 miles both way and I put $10 gas in the tank. The agent said that I drove 30 miles which could never be possible. I made a mistake by not checking the mileage before I left. The is that I trusted the agent, because I rented truck many times from uhaul and I never had this experience I was charge $96 plus and my debit card was charge twice one for $29 and then $66 plus. I have never seen it done like that before. I think I was cheated

Dennis P. 
No reviews have been submitted for this location.

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