Customer did not leave a comment.Michel P.
Customer Reviews for U-Haul at I-95 & State Rd 84
Fort Lauderdale, FL 33315
(1 Block East Of I-95 On Sr 84)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The personel at this location were very acomidating and very professional.REYNALDO M.
Customer did not leave a comment.Sergey Y.
Excellent customer service!AMANI P.
Nothing it was short and simple, IOtis A.
Make sure that the employees are well trained and have personalities that fit being in customer service. Many people who get these jobs should not be interacting with customers. Picking up the truck I rented was extremely frustrating because my flight had been delayed so I called the location and asked them to push back my reservation. Come to find out I get an email as soon as my plane lands that they cancelled my reservation. As I'm going through the airport I have to call the location again and ask them to make the reservation for me but they did not make it the truck share 24/7 option like I requested just in case I got to the location late. Eventually I got to the U-Haul around 6:50 pm and the location is supposed to close at 7:00 pm. When I got there the closed sign was already on the door and the employee standing outside went inside and locked the doors. I didn't think anything of it because I thought I'd still be able to get the truck with the 24/7 truck share. When I went to my reservation on my phone it said that my reservation was not the 24/7 truck share and that it could not be switched over and that I needed assistance at the front desk. I had to call customer service which took 30 minutes for them to answer and as soon as they answered someone from inside the U-Haul store came out and started walking to his car. I walked up to him and asked for his assistance and he said he was not able to help me because they were closed (this was all ok recording because I had the customer service agent on speaker so she could hear). He went to his car and the customer service agent had to get someone else to override my reservation so I could get the keys inside of the truck share box. It was 8:00 pm by the time I was able to get the keys. My experience just furthered my already terrible day from traveling and these employees need better training. I tried calling customer service the day before I was going to drop the truck back off to ask to change my drop off location but they said that I couldn't. Luckily there was someone else there for my drop off and he was a lot better than the people I had interacted with before.Tru D.
I have rented a trailer here for the last three weekends. When returning was always told to drive to side lock. Did the same again yesterday. At which time I was verbally attacked by an older lady. Trying to tell me â€œherâ€ rules and not the procedures that I was following on other occasions. She then walked over and took her blankets back, walked away without a word. Didn't even unhook me a refused to respond. After waiting ten minutes no one came to unhook me. Check in was good. Return was the most unprofessional and rude experience I have ever had with uhaul. Her title must be customer â€œnoâ€ service person. Perhaps she should retire or find another job.COLIN T.
Customer did not leave a comment.EMMANUEL L.
Customer did not leave a comment.WILLIAM H.
Have the person who checks in the trailer give some kind of receipt - we left with nothing to show we had dropped off the trailer.Michael E.
Customer did not leave a comment.YISNIEL G.
Customer did not leave a comment.Crystal H.
Dont change the pickup and the drop off location and provide the equipment that was paid for.Kira R.
excellent customer serviceROSARIO P.
Great serviceBOBBY W.
Customer service was poor.Jc B.
Customer did not leave a comment.OBEN P.
one of the four tires was flat didn't realize it till I loaded the trailerGeorge O.
Customer did not leave a comment.DAVID H.
We were charged an extra day for not getting it in by ten. Person was not very friendly.JAMES N.
Customer did not leave a comment.john R.
Customer did not leave a comment.GUY G.
Customer service was no existent. I was greeted in manner that clearly displayed the individual's desire to be anywhere else besides work. The whole environment was just unwelcoming, but anyway I just proceeded. I took the tow dolly I reserved and came back because it did not work for me. The individual who was there upon my return was not willing to hear me out as I explained to him that the tow dolly did not work for me. He was dismissive and disturbed by my presence. Not only was he glued to his phone while I was speaking, but completely not willing to provide any options. This is the first time I have experienced such lack of professionalism at Uhaul. I believe it's the staff and their lack of customer service skills. I'll be sure to go another location moving forwardABDALLA A.
Customer did not leave a comment.MAHMOOD A.
Customer did not leave a comment.TREMELLOW P.
Customer did not leave a comment.Christopher C.
Customer service could be betterRICARDO F.
Customer did not leave a comment.Mariano O.
Customer did not leave a comment.PAUL C.
I would use this location again.MARK G.
Customer did not leave a comment.GEORGIOS V.
Customer did not leave a comment.AMADO F.
Customer did not leave a comment.Scott D.
Great crew with great teamwork. Was able to pick up my equipment fast and efficiently. Thank youMichael B.
Customer did not leave a comment.Cristiams S.
Rented a motorcycle trailer for 14 days . Carlos was super helpful and accommodating. Just a good experience from start to finish.steven D.
Uhaul charged me more the first time then they charged me less the second time and I went actually the exact same route, the only difference was after hours which with everything $92.70 the second day you charged me 78 dollars without the fees for after hours, then you charged me 32 dollars separately for what I do not know why? So yes I'm disappointed with your location and will never give my business or anyone I know..Jose VegasJOSE V.
Customer did not leave a comment.Martin S.
Location was quick and efficient. Truck was clean and ready to go. Great experience!MATTHEW G.
Customer did not leave a comment.MIKAYLA M.
Customer did not leave a comment.LIZZETTE M.
Customer did not leave a comment.Howard C.
Customer did not leave a comment.STEVEN Z.
The location of my pick up trailer was changed without being informed. I had to go to another location 15 minutes away to get the trailer. However, when I arrived at the new location the people were very helpful.RICHARD A.
Customer did not leave a comment.danny G.
Customer did not leave a comment.JAN C.
The online drop off process wasn't as smooth as I thought it would be.KEVIN P.
Customer did not leave a comment.Howard C.
Very poor customer service. Check out employee was rude and he charged for gas even tho I filled up the tank couple miles away from the Uhaul location. He claimed that it was 3/4 of a tank where it actually was almost to the full line. Horrible experience I will not used or recommend that location everANTONIO D.
Worker seemed rudeBENJAMIN A.
Customer did not leave a comment.Timothy M.
Great helpJOSHUA K.
Check the tire pressure on the trailer before pick up. I was told it was ready to go but had to find a place to get airALLEN W.
Clean the vehiclesJohn G.
Thank you to the very polite and professional staff.Shamika H.
Customer did not leave a comment.Constantine S.
The computers were down when I arrived. I had to wait appx 30 mins before they could complete the rental transaction. In that time, I learned that this had occurred the previous day, all day long. Then, the truck I rented was pretty beat up, stank of smoke, & was extremely dirty inside and out.Jack G.
Customer did not leave a comment.diane A.
can change the way you book costumers for example my first location was not the one for pick up and they sent me to another location that was also wrong until after 18 miles driving around I finale got my truck from 9:30am pick up time end at been 11:00am.RODRIGO H.
Overall a great experience. Staff was friendly, prompt and knowledgeable. Vehicle was perfect. I had to bring it back early, and Mario was very accommodating in offering to send me a check for the refund when l wasn't able to get there to produce my card.ROBERT S.
These folks were awesome, they let me know up front their system was down and would immediately forward my receipt when everything was up and running again. These folks were professional and polite. Very happy with this store.MICHAELWAYNE W.
Customer did not leave a comment.MECHALL G.
Pregnant black woman was very rude and has a disgusting attitude. She is bad for business. I was a vendor for Uhaul so I know how it's done.phillip A.
No one could tell me how much my deposit was .This leaves me with questions. I just have to wait until it falls off my credit card I don't like that.VICTORIA E.
Great customer experience! . Friendly helpful staff . Carlos and Darren raise the bar for excellent customer serviceRICHARD M.
Service was awful when we dropped off made us lateCLAUDIA R.
Great and easy pickup/drop offEDUARD T.
I reserved a pickup truck and had to take a 16' cube van. This truck had 139k miles on it. It should be shot and taken out of its missary.EDWARD H.
Customer did not leave a comment.JUAN V.
The minute I walked into the dealer after I said I had a reservation Carlos asked did I need furniture pads, moving dollies or an upright dolly? I said why do you ask because he said he had none. Not a good way to greet a reservation guest!WILLIAM K.
Customer did not leave a comment.Giuseppe V.
Associate was very unfriendly and unwelcoming, he acted as if we were a bother to himWENDELL B.
Customer did not leave a comment.John M.
Customer did not leave a comment.Melissa H.
Customer did not leave a comment.RODNEY K.
Customer did not leave a comment.DEETRA D.
Customer service was very good, Great communication And The paperwork transaction was completed promptly.NELSON M.
Customer did not leave a comment.KINNAJAH M.
Great customer serviceCORELLA T.
Customer did not leave a comment.Natale G.
Best place ever, no hassle or fuss no add on's or tricks. The 10foot box truck was well maintained and clean. 10/10 on state road 84Stephen W.
Customer did not leave a comment.FLORA C.
Maybe a check out I can do from my phone to make it faster. Your website yesterday was not working properly. Kept giving me errors. When I returned today. If there was an interactive was to check item back in it may be faster.Laurie G.
I had to go to 3 location for all different reasons... Equipment need to be inspected often.. but this location was good overallKEVIN J.
Customer did not leave a comment.JOHN M.
Everything was great and the people that attended to me was awesome.Beverly G.
All was good staff was nice.James A.
professional staffDarren A.
Excellent location , front desk representative was a gentleman. Thank you.CHRISTIAN D.
Customer did not leave a comment.Gilberto P.
Customer did not leave a comment.Mariano R.
Customer did not leave a comment.Juan P.
These guys went above and beyond. Great customer service. We will be back. thank you!JAYSEN M.
I have rented here in the past, They have done a great job in the past and on this rental.Jeffrey M.
Brandon was very helpful on the phone getting the trailer ready the day before.GENEY M.
Customer did not leave a comment.John C.
Customer did not leave a comment.Anthony H.
The overall front windshield and driver mirror were extremely dirty. The mirror was covered with a greasy film and unusable!Danielle P.
Customer did not leave a comment.Patrick B.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!