Customer Reviews for U-Haul at Northern Pkwy

4,477 reviews

4111 W Northern Pkwy   Baltimore, MD 21215
(Reistertown Rd)

(410) 358-1473

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(410) 358-1473

4111 W Northern Pkwy
Baltimore, MD 21215
(Reistertown Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

When I picked up my truck late, the entire staff was awesome. This store is my favorite

LAURESSA A. 
Rating:
1.0

Very poor customer service. Asked if I could leave my car on the lot and was told “Absolutely not don't you see the sign” instead of politely saying unfortunately no. Tank was not half full when picked up but required to bring back half full. Also had a hard time finding truck because I told the wrong place to find the truck on the lot. Received no receipt. Would not recommend this location at all

KARA B. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
3.0

The truck broke down right across the street from the location. We stayed with the truck for 90 minutes waiting for roadside assistance. I was assured I wouldn't be charged for the inconvenience and instead I was charged an additional amount for a late return. Everytime I call I'm on hold for more than 20 minutes and have not been able to reach anyone.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY W. 
Rating:
5.0

Great experience

Ruwaydah A. 
Rating:
4.0

Steering wheel should be wiped down after each customer. I was 20 minutes late returning truck. Employee didn't give me time to finish. Clerks didn't explain final bill to me, just that I'm being charged for this. Explain more details

Diane P. 
Rating:
5.0

Customer did not leave a comment.

Shanean F. 
Rating:
1.0

Customer did not leave a comment.

NIAKYSHIA M. 
Rating:
3.0

Tell me to stay off line and communicate direct with a location.

john D. 
Rating:
4.0

Customer did not leave a comment.

Rolf S. 
Rating:
1.0

Better management

Rashidah W. 
Rating:
5.0

Customer did not leave a comment.

Ross S. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
4.0

The customer service was good as well as the overall experience. However, the person cleaning the equipment maintained the music & sound at an excessively high volume (very disruptive). Otherwise, it was a good experience.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Okima P. 
Rating:
3.0

Customer did not leave a comment.

DARRELL H. 
Rating:
1.0

I was given a truck with the check engine light on and the front seat would not adjust l. I went back in to return the vehicle the manager just took the keys and gave me another key without any paperwork or inspection of the vehicle. I was told the gas was at half a tank but when I inspected it it was not. I told another person who identified himself as a manager about the amount of gas in the vehicle he said okay that's cool. I asked bout retuning the vehicle and was told just put the key in the drop box. I have no documentation of my use of the vehicle the process was very unprofessional

ALMA M. 
Rating:
5.0

Customer service was excellent. It was nice to go into a place and all of the staff I encountered was friendly and helpful. Thank you

TIAJUANA M. 
Rating:
3.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL G. 
Rating:
5.0

Rodney was very professional and kind, and ver very helpful, because of him I will always come back to this location, thank you

DAMIEN C. 
Rating:
5.0

Customer did not leave a comment.

GAIL F. 
Rating:
5.0

Overall good communication.

Ivory H. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA Y. 
Rating:
1.0

I plan on reaching out to the BBB as when I came to pick up the truck, I was asked if I was returning the truck to this location. I replied no, I have it set up to where I drop this off at the Lorton Virginia location as specified from what was set up and agreed upon on the internet webpage. The associate told me no "that's not happening, this is to be brought back to this location" my reply was so I'm moving from Baltimore to VA and had an agreement online and now you're saying I have to drive up over an hour to bring a truck back. Now granted as a customer I was stuck between a rock and a hard place due to this was my move day. So I spent extra time fighting traffic coming back up and spending double the money in gas. This is a horrible from top to bottom. Not to mention when I returned the truck after hours, it would allow me to use the app becaue somebody at uhaul didn't put the correct mileage in the computer. So everytime Inputed the data of the mileage it said this mileage is less then when the vehicle left. This was the worse experience ever. I honestly want someone from U haul to reach out and make this right, if not I'll be going to the BBB in the next week.

William B. 
Rating:
3.0

There was issues with the website when I returned the vehicle to check myself in online. I tried this process several times in order to get my $20 back but again it was unsuccessful. I was not pleased with that.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Ross S. 
Rating:
5.0

Customer did not leave a comment.

SHERDINA H. 
Rating:
1.0

The manager in this location its horrible! He thinks because we are spanish people we don't deserve a good costumer service, my husband pay with a card and he don't wanna give no receipt how I soppost to leave from one place with out knowing how much I pay this location for me it's horrible. Bad experience.

ZAIDA L. 
Rating:
2.0

Honor and guarantee a reservation time and location , made reservation at Pulaski highway, was booked for a truck at 25th st, 25th st did not have the vehicle, had to go to the other side of town to get vehicle an hour 15 minutes after our reservation time which caused significant delay for or task

KEITH H. 
Rating:
5.0

Everyone was super friendly and helpful. 10/10 would rent again

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

BONIFACE S. 
Rating:
5.0

The manager greeted me and was very helpful with getting me the truck I needed. He made the process very easy. I was very impressed with my service

KANTRIA B. 
Rating:
5.0

It couldn't be any faster picking up and dropping off

Brian M. 
Rating:
4.0

Nothing

HOWARD H. 
Rating:
5.0

Customer did not leave a comment.

malleswari S. 
Rating:
4.0

Customer did not leave a comment.

DARLENE A. 
Rating:
4.0

vehicle could use a detail clean inside

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS B. 
Rating:
3.0

Ä° never received a call that the trailer would be there and went to the location in my email. Then once there, they got the order mixed up and almost overcharged.

JENNIFER N. 
Rating:
2.0

I was over charged for miles

SILAS H. 
Rating:
5.0

The UHaul agents were really helpful and co-operative. They were very cordial in our interaction, too. I highly recommend this location to any new or existing customer in Baltimore.

JALAJKUMAR U. 
Rating:
4.0

Customer did not leave a comment.

TAKEIA H. 
Rating:
5.0

The manger at the Northern Pkwy location named Mike provided excellent service. He corrected a previous discrepancy that I had with U Haul's mileage policy. Also the other agents there are always ready to assist you upon arrival with excellent customer service.

Michelle C. 
Rating:
4.0

nothing

IRA M. 
Rating:
5.0

New guy at the front desk was knowledgeable and friendly. Processed me quickly & checked me in quickly upon return.

VALARIE S. 
Rating:
5.0

Everyone was super helpful!!

BRITTANY S. 
Rating:
5.0

Best location! Fast service! Great manager and staff 5 ⭐️

jessica T. 
Rating:
5.0

Customer did not leave a comment.

Valerie C. 
Rating:
3.0

Have more or Enough Vehicles available for customers.

WAYNE L. 
Rating:
5.0

Customer did not leave a comment.

HANA M. 
Rating:
4.0

Don't add Safe Move insurance without asking. I declined coverage when I made reservation online but was disappointed when I saw I was charged $28 dollars for this.

Eugene C. 
Rating:
5.0

Great staff! Friendly and professional!

Alon D. 
Rating:
3.0

I rented a trailer that wasn't hooked up or secured properly, after I left the uhaul location and was driving home the trailer came off the hitch and lost control. It was a terrifying incident.

DOUNIA D. 
Rating:
1.0

Customer did not leave a comment.

Dynisha L. 
Rating:
4.0

The van was in total disrepair, the headlight switch was pushed into the dash, and hardly able to switch on or off. The cab smelled heavy of smoking, and when we hit a bumpy area on the highway, it felt like the van was going to fly off the road with the flopping tires. I've rented several times in the past, from the big van to the truck. This is the first time I've rented a van that was unsafe to drive. If I wasn't in a rush, I should have refused this van.

SUSANA G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Add more vehicle to the fleet.

ARTHUR J. 
Rating:
5.0

This location saw that the wiring harness needed attention in their pre-inspection before I hooked up to pull the trailer away for my rental. They had the district repair truck quickly arrive and give a thorough inspection and brought the trailer up to perfect condition all within totally reasonable 20 minutes so that I had complete confidence that I was going to have a trouble free experience. The staff was professional and very friendly. I would definitely recommend others to rent from this location.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Honor all posted discount and inform customers about any other saving that you already to help keep the cost down.

ARTHUR J. 
Rating:
5.0

Everything was perfect

Otanya B. 
Rating:
5.0

I feel like it's a LOT of responsibility for one person to manage this location, and that things would run more smoothly with a second customer service rep present.

Ellen H. 
Rating:
2.0

They did not have my correct truck even though I was sent to this location because they were supposed to have it. I still had to pay the same amount for a smaller truck.

SHELBY H. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

We received excellent customer service!

Delonta M. 
Rating:
2.0

I waited in line for 45 minutes for my truck. I saw several people be very rude to the manager during that process so decided I would give him a break. He was there alone at 9am on a Saturday- one of the busiest pick-up times- this is and of itself seems outrageous to me. I went to the first truck he assigned me and it was blocked in by another truck. He had to come move it while 8 more people were waiting in line. I pulled up the pictures on the phone to confirm the state of the vechile, and the pictures showed a smashed in driver's side window and mirror, glass all over the front seat. I went and raised the truck door and the back was a disgusting disaster- completely torn up, dirt everywhere. I kindly requested another vehicle. While waiting for the manager to change my contract to the updated vehicle another truck hit it and dented the back. I took photos of the dent to confirm it was there beforehand. The second truck looked cleaner but when I got in the parking break was basically hanging by the wires- I also took a picture of that. The parking lot was insanely crowded, there was no organization to the process. When I returned the truck he didn't even look at it, he just said "leave the keys in the car." Overall, it was just a completely unorganized operation and the trucks are all beat up and dirty- not a great customer experience.

Gabrielle G. 
Rating:
3.0

Let people keep their same locations and schedules. I was rerouted to a completely different location and it ruined my plan. At least the manager at the location was okay.

ALEXIS H. 
Rating:
4.0

Nothing at this time.

ANTHONY R. 
Rating:
2.0

It took me 45 minute, before I got the truck, and that is not what I expected.

Lorenzo R. 
Rating:
5.0

Customer did not leave a comment.

BYRON T. 
Rating:
3.0

Customer did not leave a comment.

Karlene M. 
Rating:
5.0

The staff was friendly and very professional.

JEANNE H. 
Rating:
3.0

The day I went to go pick up the truck you're employee's walk off the job though but the gentleman that was there very patient even though he's took one customer at a time it was very calm and collected so I had to go online and Register.

SAMUEL T. 
Rating:
5.0

Create an on site survey to be read within 24 hours.

ARTHUR J. 
Rating:
2.0

Ensure trucks are clean and ready for customers before they arrive I will never use this location again

KEYSHA E. 
Rating:
5.0

Very helpfully. Service was excellent thank you

michael C. 
Rating:
5.0

Customer did not leave a comment.

Antone E. 
Rating:
4.0

The best part of the experience was Mike Walker the man that waited on me. He get 5 ⭐️

DEBRA W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
1.0

I literally had the worst moving experience of my life today. I will NEVER use U-Haul in the future. 0/10 do not recommends The gentleman that did help me (he was helping from the Pulaski store) was amazing. But that's the only part of today went well. Customer service has over an hour hold, I can't get help with anything. BEYOND FRUSTRATED

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Yehuda V. 
Rating:
3.0

Customer did not leave a comment.

ROBIN C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Very good experience

RICHARD P. 
Rating:
5.0

This location was great. But U-Haul dropped the ball! I reserved a trailer and the location had no trailers when I went there. I had to drive 15 miles into baltimore city to pick it up and was told I had to return it there or pay a penalty. PAY A PENALTY BECAUSE OF YOUR MISTAKE! REALLY? Thats 45 miles

ROBERT K. 
Rating:
1.0

Customer did not leave a comment.

MARK Z. 
Rating:
2.0

The truck you gave me had a dead battery

MEIR K. 
Rating:
4.0

Customer did not leave a comment.

KEITH N. 
Rating:
5.0

Nothing! I was absolutely amazed that I could extend the use of the vehicle with a simple call!

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

TAMIKA F. 
Rating:
1.0

Customer did not leave a comment.

SHANTEL G. 
Rating:
1.0

Hi I had a terrible experience with U-Haul. I had to get swapped because my first truck smelled like smoke, then the second truck wouldn't start, so they had no more 10 footers I had to pay more money to rent a 15-footer instead and that smell like smoke which gave me a headache the whole way. I would like a refund for my rental

YITZCHAK I. 
Rating:
5.0

I was charge for a 15" truck which was bad to steer, was giving 10" truck in its place so I would like to be refunded the difference. Thank you.... But the service was EXCELLENT...

OWEN S. 
Rating:
1.0

Never received my balance and when I tried calling upon numerous times, NO ANSWER!!!!

TRESHA F. 
Rating:
5.0

I was late and they still helped me manage my time and money... Consultant and banking at it's finest

Anthony D. 
Rating:
5.0

Lock the doors on the trucks so the homeless cannot have access to get in and go to sleep in them.

THERESA G. 
Rating:
5.0

Customer did not leave a comment.

YEHOSHUA W. 
Rating:
5.0

Customer did not leave a comment.

TAMISHA D. 
No reviews have been submitted for this location.

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