Let people keep their same locations and schedules. I was rerouted to a completely different location and it ruined my plan. At least the manager at the location was okay.ALEXIS H.
Customer Reviews for U-Haul at Northern Pkwy
Baltimore, MD 21215
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at this time.ANTHONY R.
It took me 45 minute, before I got the truck, and that is not what I expected.Lorenzo R.
Customer did not leave a comment.BYRON T.
Customer did not leave a comment.Karlene M.
The staff was friendly and very professional.JEANNE H.
The day I went to go pick up the truck you're employee's walk off the job though but the gentleman that was there very patient even though he's took one customer at a time it was very calm and collected so I had to go online and Register.SAMUEL T.
Create an on site survey to be read within 24 hours.ARTHUR J.
Ensure trucks are clean and ready for customers before they arrive I will never use this location againKEYSHA E.
Very helpfully. Service was excellent thank youmichael C.
Customer did not leave a comment.Antone E.
The best part of the experience was Mike Walker the man that waited on me. He get 5 âï¸DEBRA W.
Customer did not leave a comment.ROBERT K.
I literally had the worst moving experience of my life today. I will NEVER use U-Haul in the future. 0/10 do not recommends The gentleman that did help me (he was helping from the Pulaski store) was amazing. But that's the only part of today went well. Customer service has over an hour hold, I can't get help with anything. BEYOND FRUSTRATEDSamantha S.
Customer did not leave a comment.Yehuda V.
Customer did not leave a comment.ROBIN C.
Customer did not leave a comment.STEVEN C.
Very good experienceRICHARD P.
This location was great. But U-Haul dropped the ball! I reserved a trailer and the location had no trailers when I went there. I had to drive 15 miles into baltimore city to pick it up and was told I had to return it there or pay a penalty. PAY A PENALTY BECAUSE OF YOUR MISTAKE! REALLY? Thats 45 milesROBERT K.
Customer did not leave a comment.MARK Z.
The truck you gave me had a dead batteryMEIR K.
Customer did not leave a comment.KEITH N.
Nothing! I was absolutely amazed that I could extend the use of the vehicle with a simple call!JOHN C.
Customer did not leave a comment.TAMIKA F.
Customer did not leave a comment.SHANTEL G.
Hi I had a terrible experience with U-Haul. I had to get swapped because my first truck smelled like smoke, then the second truck wouldn't start, so they had no more 10 footers I had to pay more money to rent a 15-footer instead and that smell like smoke which gave me a headache the whole way. I would like a refund for my rentalYITZCHAK I.
I was charge for a 15" truck which was bad to steer, was giving 10" truck in its place so I would like to be refunded the difference. Thank you.... But the service was EXCELLENT...OWEN S.
Never received my balance and when I tried calling upon numerous times, NO ANSWER!!!!TRESHA F.
I was late and they still helped me manage my time and money... Consultant and banking at it's finestAnthony D.
Lock the doors on the trucks so the homeless cannot have access to get in and go to sleep in them.THERESA G.
Customer did not leave a comment.YEHOSHUA W.
Customer did not leave a comment.TAMISHA D.
Customer did not leave a comment.Cornelia R.
Speed up pickup process. Why did I give all my info by phone if I had to do it again in store? Also I was told I had contactless pickup, why did the checkout process take 20 minutes?ABRAHAM K.
The guys at this center were awesome! Very helpful in getting me into a truck and in returning the vehicle when done.LAWRENCE R.
My pick up location was switched and no one told me. I had to go all the way across town to pick it up. The employees in this location were arguing with each other and I had to yell at them to stop before it turned to a physical fight. Worst experience ever.La Shawn D.
The guy that helped me was greatSusan L.
This site needed to be more prepared for the end of month moving customer frenzy. The line was long which caused even previously scheduled check outs to take a long waiting time because of the line. I personally had scheduled for 24 hrs. but was shortened an hour.DERRICK D.
I was one hour late because the moves came in late to help unload. I was charged $40 for a full day. When asked why, he said the truck was due yesterday. When I pointed out that he was wrong, he did not care, he wanted to get his pound of flesh and that was that. I do not care about you attitude.Ajit H.
Customer did not leave a comment.GERVON C.
WAITED IN LINE AN HOUR TO BE TOLD OUR RENTAL TRUCK WAS NOT IN YET. HAD TO WAIT ANOTHER 35 MIN FOR OUR TRUCK. VERY POOR SET UP AND SERVICE. I THINK I SHOULD RECEIVE SOME MONEY OFF FOR MY INCONVENIENCE. IF I WAS LATE BRINGING IT BACK I WOULD HAVE BEEN CHARGED.JOHN C.
Customer did not leave a comment.GALAN H.
As with most customer/client based businesses, it's the staff that makes the business boom. If you can feel like you stepped into a commercial, the business is doing well. Hats ðŸŽ© ðŸŽ© ðŸŽ© off and raises suggested for the personnel at this location.CONRAD C.
Customer did not leave a comment.Ernest B.
The wait time for a 9:30 a.m. appointment was in excess of an hour. Once I was with the agent he tried to speed the process, and that was appreciated but I was paying for laborers.TIMOTHY N.
I've rented trucks from this location in the past... I must say the staff was very helpful and professional. It appears the general mgr and staff wasn't the same dishonest team I had encounter well over a year ago.SHANEKLA F.
Everyone was very friendly and professional. That will be my go to place for a rental truck.EYVONNE C.
Customer did not leave a comment.KIRT J.
Customer did not leave a comment.James F.
teach customer service skills.CASSANDRA H.
Please update the seats in the trucks....15 footers.ROBERTA H.
Computer system slow. Long line had formed and took extra long to pick up the vehicle. Employees were calm and very friendly.Caroline M.
Rodney was very pleasant. I came in upset and he made me smile. My experience was great because of him.TIESHA H.
Customer did not leave a comment.TOFEEQ A.
The staff at this location are excellent and awesome. Great professional group of young men. Thanks. Will do business with them at any time.Welton L.
Please have an area manager call me 4436824594DOV C.
Customer did not leave a comment.EDAN Z.
Better customer service training.TIMOTHY E.
I have been a loyal customer renting here almost a year spending alot of money with you guys on a weekly basis. They change management here every month it seems like. I spend too much money here too put up with this horrible customer service. You all need to value your loyal customers. I spend way too much money with you all.BRUCE R.
Waited 45mins for the manager to show up because the employee that was suppose to process rentals didn't show up to work. Then the employee that process returns was cross trained on how to process out going rentals.Roberto R.
Customer did not leave a comment.AHMED M.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.ANDRENNAE S.
I received a confirmation email saying my truck was â€œreserved guaranteedâ€ for Saturday at 6:30 pm. I got there and the location was closed and locked. I talked to a rep on the phone who said the location closes at 5. I had to reschedule and change all my plans since my â€œguaranteedâ€ reservation wasn't available. Terrible experience.James G.
The issue is not with the location but with the reservation system! We were told one place for pickup and had to go to another. That process took 1.45 hour with moving guys waiting and costing us money! The guy at the place we actually picked it up said â€œThis happens all the time.â€ Ridiculous!WILLIAM P.
Customer did not leave a comment.CHARISSA H.
Customer did not leave a comment.KEITH C.
The price with the miles already added are ridiculous, but I Guess since I may get reimbursement for any unused miles it's OK I guess.SABRINA V.
I was very disappointed and aggravated by the pickup. The customer representative was not attentive, having another conversation on his phone and barely would respond to me. He eventually gave me the keys but failed to tell me where the truck was so I had to spend additional time looking for it until I eventually found it. Drop off was smooth.CHIENA L.
Have more than one person on staff... Make it easier to have the rental period be for additional hours/days if that is known at the outset of the order...STEPHEN C.
Although he was efficient, the employee who checked me out was extremely rude.KURSTEN P.
The store was under staffed and caused the agent to be overwhelmed and unable to deliver a personalized customer experience. He maintained professionalism but was clearly overwhelmed because of lack of staff.Toinetta J.
Customer did not leave a comment.RICHARD S.
Manager hates his job, and micromanages staff. Has personal conversations on earbuds while running your reservation Has a real â€œeye rollâ€ attitude, and doesn't wear a mask when there is still a mandate in the cityLouis A.
Customer did not leave a comment.JENICE Y.
I left an item in the truck but it's replaceable.Lashawn E.
I reserved a 20 foot moving truck to be picked up at 11 AM. When I arrived at the location, the door was locked and there was no one inside. I was told that the Manager had left the office to go to the bank. One of the employees that parks and cleaned the trucks assisted me with checking out my reserved truck. He had a little training, but was not able to answer all of my questions although the tried his best to assist. I also wanted to rent moving blankets and was told that they only had blankets for purchase, not renting. The truck I received clearly had not been swept, as there were coins left on the floor. The drop off was timely. I was in and out in no time.LEE E.
Simply, pick up the darn phone when called and don't transfer a customer to the 1800 number unnecessarily. Have adequate staff on hand to assist customers when picking up and dropping off equipment and not just have the manager.do everything. You are understaffed which needs rectifying.. You have lost a customer, permanently.Steven P.
general manager was late to work, had to stay in line for almost an hour and he was not very friendlyVladimir B.
Customer did not leave a comment.Cody H.
I waited along with other customers for an hour and a half to get to the counter to pickup equipment. There was only one person working the counter. Parking for my vehicle that I used to get to the location was non-existant.James V.
Customer service was great. Truck was dirty and there were syringes in the back. Fortunately, I was given a different truckJenepher P.
Ass for a Ford van and got a Chevy van instead and it was all banged up side door wouldn't stay shut had to keep going outside to shut it again the radio didn't work missing you antennaPAUL C.
Anthony was very helpful with the trailer rental and loading it onto the truck hitchJustin M.
Coffee and donuts while you wait.ARTHUR J.
Customer did not leave a comment.CHARLES LYLE P.
Customer did not leave a comment.ATLEE N.
Manager( can't tecLl name) was working his ass off satisfying two customers at a time at the rental counter and answering constant phone calls... Kid needs a commendation, raise, promotion! NGUY F.
Right headlight came loose from the car when I hit a bump. Truck was leaking antifreeze and the transmission was in bad shape. It labored and shifted way too late.Mitchell M.
the employee was very rude, didn't acknowledge the customers, opened the store late, was sitting at the desk eating dunkin' donuts and on his personal phone. He also began to argue with me when I pointed out the ways he was being rude to the waiting customers. His name is Anthony Bell. He is giving this location a bad impressionWILLIE M.
The manager, Anthony, was COMPLETELY RUDE and told us to our face he didn't want us there. We made a reservation for a location that doesn't close until 7, showed up at 4:30 (our exact reservation time) and he tried to make us leave. He tried to say he had a party to go to and they close at 5. (Mind you, it was 30 minutes BEFORE 5 o clock. The entire time we were at the counter he was complaining and cussing about how he â€œhad to f***ing be somewhereâ€ and how we were holding him up from his partying. Anthony is a completely and utterly disgraceful excuse for a â€œmanagerâ€.KIARA K.
I love the employee Anthony he is the best.LATASHA M.
Customer did not leave a comment.IRIS R.
Not enough staff present for a Saturday pick-up. Wait time was too long because of limited staff.Michael C.
Customer did not leave a comment.RALPH J.
Nothing. I had a great experience, the salesman was terrific.TRUMELLA L.
Customer did not leave a comment.Naomi T.
Customer did not leave a comment.PATRICIA S.
Additional Services at this Location
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