Customer Reviews for U-Haul at S Cobb & I-285

4167 reviews

5285 S Cobb Dr   Smyrna, GA 30080
(S Cobb Dr at I-285)

(404) 792-2772

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 792-2772

5285 S Cobb Dr
Smyrna, GA 30080
(S Cobb Dr at I-285)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I went 4 miles and was charged $17 in gas after already adding $10 in game this was a scam of a business

HUNTER M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
2.0

The manager's demeanor was not very friendly. She neglected to remove the utility dolly when I specifically asked for it to be removed. When I returned my truck later they tried to charge me an extra $100 for it. Then the guys that took my truck didn't bother to greet me or introduce themselves walking up to my truck. I guess the assumption would be that whomever is driving the truck is who rented the truck, but that's not always the case. We live in a world where women do for themselves and have men working for them, so it's smart to greet all parties instead of making assumptions.

EMPRESS H. 
Rating:
1.0

Fire that staff

VINCENT W. 
Rating:
2.0

The owner was rude and short-tempered.

KELLEY C. 
Rating:
3.0

Damage to vehicles should be clearly marked on the contract and a through walk around notating all previous damage to the vehicle if they are not being repaired.

BRETT Y. 
Rating:
1.0

Trucks with dirty the first truck she tried to put me in what is dirty I had a lot of damage on it. The second truck that I did take was also dirty. I will never come to this location again

ROSHELLE B. 
Rating:
4.0

Customer did not leave a comment.

DOMINIQUE J. 
Rating:
5.0

Mgr does a good job.

DOUGLAS C. 
Rating:
3.0

Overall reserving the truck was a huge pain. We went to the store and asked to reserve one, and was told they were out. Then on the way back home I looked up online and was able to reserve one. (This was after our first reservation was cancelled without notice). We went to and from uhaul 3 times in one day.

Katie D. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
2.0

The representative who was working on March 27, 2021 when I picked up my rental was very rude and unprofessional. She did not try and accommodate my needs at all.

Shalegra M. 
Rating:
5.0

Customer did not leave a comment.

Amit P. 
Rating:
5.0

Customer did not leave a comment.

TAKEENSHA G. 
Rating:
5.0

I don't remember the person's name. Maybe you can look her up based on the time and day I used U-Haul. I wanted to say the was very nice, helpful, and explained everything in detail. I am still moving so I will definitely use that store location again.

welborn D. 
Rating:
5.0

Customer did not leave a comment.

JOANNA C. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA L. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
3.0

I neatly folded up the 12 furniture pads but did not get a $25 credit for doing so. It clearly stated that inside the truck cargo area.

Trent M. 
Rating:
2.0

Customer did not leave a comment.

CASSANDRA C. 
Rating:
2.0

The whole experience was pretty underwhelming. The woman who checked us in didn't explain anything... seemed too busy playing on Instagram to be bothered. The truck was gross...the interior smelled like an old ashtray and stale urine. We had to use our Clorox wipes to wipe everything down and then Febreeze to try and make it tolerable. I drove with the windows down the entire time. The tank was also on one notch above empty when the paperwork she gave me said I had to bring it back to a quarter tank. She didn't say anything about the text message check-in so I didn't notice it until I got the gas station immediately after I left. Of course the pictures shown in the app were not the truck we got so I spent 20 minutes documenting the extensive damage to the vehicle. I got what I needed to do done, but it was a pretty miserable experience. Bottom line...I won't be renting from U-haul again. Two stars is me being very, very nice.

Jacqueline A. 
Rating:
3.0

The girl at the counter was the rudest customer service person I have ever had to deal with. If you hate talking to or looking at people so much then find a different job. The other guy that was with another customer seemed really friendly and the truck was clean though.

ALAN B. 
Rating:
2.0

Was told that I could not leave my vehicle at location for no longer than one hour...If I went to rent a truck, there's no way possible for me to take care of my business and get back to location with an hour..."Way too much pressure...

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
1.0

The customer service is always horrible when I go here. They overcharged me for gas when I actually brought the truck back over the amount I left with. Every time I go to this location the is always a different problem. Not to mention they only have 1 hour parking. You can't even leave your car there if you wanted to after picking up a truck.

COREY C. 
Rating:
5.0

Customer did not leave a comment.

Wanya S. 
Rating:
5.0

Customer did not leave a comment.

Jayne B. 
Rating:
4.0

Customer did not leave a comment.

TAMELA T. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

TERI S. 
Rating:
5.0

What nice helpful people! I should have gotten the young man's name but would highly recommend this location to anyone! Thank you for making the end of a stressful move EASY!!!!

Jena H. 
Rating:
5.0

Customer did not leave a comment.

JATAVIOUS L. 
Rating:
5.0

The first location U-Haul sent me to for a drop off was the exact opposite (2442 Arno Dr, Atlanta, GA). This place was in a bad part of town, the personnel was horrible, and I was not pleased with UHAUL for recommending this drop off location.

Justin H. 
Rating:
3.0

Customer did not leave a comment.

AMY R. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
3.0

Service was friendly quick & fast. Everybody was professional, very attentive, & helpful. On the other hand my rental truck was the worse & not up to par. I feel they should have known the transmission was slipping & it was hard to switch into gear. The truck barley made it up the hill. Was afraid of breaking down the whole time

SHAMEEKA M. 
Rating:
2.0

Customer did not leave a comment.

MILTON C. 
Rating:
4.0

Customer did not leave a comment.

BONNI B. 
Rating:
3.0

When returning the vehicle the employee approached me and wasn't wearing a mask. I asked him to not come close to me and I did the virtual check in process which was easy.

Adam O. 
Rating:
3.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
3.0

Customer did not leave a comment.

JUDITH W. 
Rating:
3.0

Customer did not leave a comment.

Garfield B. 
Rating:
4.0

Customer did not leave a comment.

CORETTA H. 
Rating:
3.0

There was a hole in the truck. So being that I moved while it was raining A LOT of my belonging were soaked. They need to check all trucks of dmamahws before renting them out.

EDDIE S. 
Rating:
3.0

Staff not very friendly. Truck smelled awful

THOMAS W. 
Rating:
3.0

The van was dirty. They would not switch it out for a clean one or even offer to clean it. Very lazy staff.

JENNIFER T. 
Rating:
3.0

The staff is horrible.

STEPHANIE K. 
Rating:
5.0

Quick and easy.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Nancy F. 
Rating:
5.0

Be observant about the condition of the cab... I had a drivers side door that latched, but did not seem to align with the doorway well. I wondered how it latched...

william P. 
Rating:
4.0

Customer did not leave a comment.

SHAUN B. 
Rating:
5.0

Customer did not leave a comment.

Ava W. 
Rating:
4.0

Customer did not leave a comment.

Jocelyn R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA J. 
Rating:
3.0

The way you measure fuel tank level is not acceptable. The measurement goes by 8th of a tank, there is no intermediary measurement . I got charged with $7 for 1/16 of a tank and that is not even measured in that fuel gauge.

Ivan V. 
Rating:
1.0

Customer did not leave a comment.

SHLAYIA H. 
Rating:
3.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Employees were efficient, truck was clean and powerful - better experience than I thought I would get. Presently surprised! Thanks!

MELISSA L. 
Rating:
3.0

Customer did not leave a comment.

Kreasha G. 
Rating:
5.0

Customer did not leave a comment.

VORETTA M. 
Rating:
4.0

Customer did not leave a comment.

WADE H. 
Rating:
3.0

There were no utility dollys available.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE B. 
Rating:
1.0

Truck reeked of marijuana smell. Like why the location didn't spray it or placed an air freshener in the cab.

ALICIA D. 
Rating:
3.0

Customer did not leave a comment.

AMIR G. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

I would have liked for the trucks to have been parked in reverse to facilitate getting out of the lot. Most of us renters are careful yet not too experienced in backing 15-foot trucks.

HANI N. 
Rating:
5.0

Could have used some help backing out of the parking space. I was able to get out but some assistance would have been appreciated as well.

Tatianna G. 
Rating:
1.0

Here's a novel idea--- Dont rent out trucks with steel threads in the tires and then leave them hanging for the next 3 hours while the "immediate" roadside assistance takes their sweet fucking time to show up. Then when the truck is returned a half a day early since we didn't trust the truck to make it to the final location, you decide to charge the customer for a clearly defective piece of shit truck that almost killed the passengers.

TONY J. 
Rating:
5.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Customer did not leave a comment.

Dana M. 
Rating:
5.0

I have been to your South Cobb Drive location for a number of years. i would say over 5 or 6 years. Maybe be more. All staff are very helpful, kind, quickly provides services and greets you immediately. JOB WELL DON 12172020

CHERYL H. 
Rating:
5.0

Customer did not leave a comment.

Sheron F. 
Rating:
5.0

Customer did not leave a comment.

KURT S. 
Rating:
4.0

none

Craig M. 
Rating:
5.0

Customer did not leave a comment.

BUD R. 
Rating:
5.0

Great customer service from everyone.

SHANTEL J. 
Rating:
3.0

Sharon got a nasty azz attitude.

CHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

GWENDOLYN W. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
5.0

Customer did not leave a comment.

Toren C. 
Rating:
5.0

Customer did not leave a comment.

ELISE M. 
Rating:
5.0

Rich and Mrs Shannon are great!!!

WILLIAM B. 
Rating:
5.0

Thank you so much for saving us! We appreciate the fast, courteous, right on time service!

REGINALD V. 
Rating:
3.0

Customer did not leave a comment.

Vanetta L. 
Rating:
5.0

Customer did not leave a comment.

El Dorado M. 
Rating:
5.0

Customer did not leave a comment.

Damon H. 
Rating:
2.0

I ordered a dolly and furniture pads with my order and when I arrived they didn't have either. I asked if anyone was going to notify me that I wouldn't have the equipment I needed to move and I was told “we're telling you right now!” Very rude and unprofessional. I need to know if the facility doesn't have what I need so I can make other arrangements.

Harold S. 
Rating:
3.0

Customer did not leave a comment.

Andrea V. 
Rating:
5.0

Friendly staff!

FRANK S. 
Rating:
5.0

I requested a utility dolly rental when I made my reservation online. However, when I picked up the truck I was told that this location was out of utility dollies. It would have been nice to know that ahead of time.

Eddie M. 
Rating:
5.0

Customer did not leave a comment.

yvette T. 
Rating:
5.0

Customer did not leave a comment.

Beryl S. 
Rating:
5.0

Great service!!

Christopher S. 
Rating:
4.0

Truck smelled like smoke and, engine ran hard on 20ft truck. Overall it was a decent experience

CIRRATTA F. 
Rating:
1.0

Terrible

DEMETRIUS S. 
Rating:
1.0

The store and employees were great. The company charged me for things I can’t and won’t use.

Bryce L.  |  Overall Experience 
No reviews have been submitted for this location.

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