Customer Reviews for U-Haul at S Cobb & I-285

4231 reviews

5285 S Cobb Dr   Smyrna, GA 30080
(S Cobb Dr at I-285)

(404) 792-2772

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 792-2772

5285 S Cobb Dr
Smyrna, GA 30080
(S Cobb Dr at I-285)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing renting a uhaul was quick wand easy

LATWANAE D. 
Rating:
2.0

Customer did not leave a comment.

STACEY M. 
Rating:
3.0

Customer did not leave a comment.

JAMALL L. 
Rating:
3.0

Very loud squeaky brakes.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

MELODY G. 
Rating:
4.0

Had to use roadside assistance for problems with truck. Staff at location weren't helpful. Loss time not being able to use truck.

Lori S. 
Rating:
3.0

The counter agent was less than pleasant. I arrived 30min after my pick up time and he could not find my reservation by phone number look up. “I don't have a reservation for you”. After I provided the reservation number a

Anthony O. 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
2.0

Not over charge and be more customer friendly

LATOIYA J. 
Rating:
5.0

Great service. Great location!!! I'm going to always use this location!!!

DANTAVIOUS G. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
3.0

The truck was a piece of shit. The rear tires shook so bad at 45 miles per hour that they made the entire truck shake. I couldn't drive it any faster that 45 miles per hour. The truck stunk of disinfectant and even leaving the windows open didn't stop it from stinking all day , everyday that I had it. This location obviously never checks the condition of their trucks and doesn't care about what they give their customers to drive.

RUSSELL K. 
Rating:
4.0

No furniture pads available. Lady at counter told me they don't have furniture pads since long time. Then why the order was accepted for pads? Also she told she will remove the $10 for pads which she didn't.

PUSHKAR S. 
Rating:
5.0

Customer did not leave a comment.

PRICE H. 
Rating:
3.0

Staff could be a bit friendlier.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

CLyde G. 
Rating:
5.0

Customer did not leave a comment.

Dino D. 
Rating:
5.0

Customer did not leave a comment.

SONJA B. 
Rating:
3.0

Gas too high for me

MILCAH M. 
Rating:
3.0

I need someone to contact me regarding the inaccurate receipt and still have not heard from anyone. I submitted a request to reach me via the emailed receipt and link attached but haven't heard anything yet. Disappointed to say the least, I'll try calling back tomorrow.

GABRIELA M. 
Rating:
4.0

Customer did not leave a comment.

RYAN T. 
Rating:
1.0

Poor customer service when returning vehicle. The lady was extremely rude when asked to explain the estimate vs actual invoice regarding the mileage billed. The difference in estimated/actual mileage was 16 miles and should have been a difference in 16$ plus tax or 17$, but I was charged 22$ extra. The poorly trained lady could not politely talk to me at all. The truck rented had a severe issued with the exhaust. The truck used 1/4 of a tank to drive 56 miles. The truck had a water leak in the roof.

DANQING L. 
Rating:
5.0

Customer did not leave a comment.

Kerri V. 
Rating:
5.0

The employees were on top of their game and made the experience a pleasurable one. Very knowledgeable.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Ramona L. 
Rating:
4.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

My man ( can't remember his name, sorry ) was A+ customer service! But, the lady that had owner on her badge had a little bit of an attitude with us. Otherwise great experience! Will come back again!

PATRICK G. 
Rating:
2.0

The problem was less with the locatin and more with U-Haul. We reserved a 20 ft truck and only a 15 was available. We reserved 24 blankets and none were available. This could have been a disaster!

GARY M. 
Rating:
5.0

Customer did not leave a comment.

Sharrill B. 
Rating:
5.0

N/A

Nicholas P. 
Rating:
4.0

Customer did not leave a comment.

Margaret C. 
Rating:
3.0

Parking space for customers who are renting tour vehicles.

CHARLES R. 
Rating:
4.0

Had to ask for a turn in receipt instead of it being offered.

DIANE R. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
1.0

Customer did not leave a comment.

ZHU Q. 
Rating:
1.0

This was the worst experience I've ever had using you I would never recommend this location to anyone for three reasons.The first reason is that when I came to pick up my truck I was told by one of your employees that he couldn't tell me if there was any gas in the truck unless I made the Reservation in person.The second reason is that when I asked him about the gas he was like just bring it back with whatever is in the tank.Number three he walked off the job and quit the same day. Just really bad customer service.

TAMMY H. 
Rating:
4.0

Customer did not leave a comment.

WOOD K. 
Rating:
5.0

Niziah Ross was the only associate working up until close and was still courteous and quick.

Shareka T. 
Rating:
5.0

Better customer parking for (personal vehicles)..

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

GLENNIE W. 
Rating:
4.0

The employees were very polite,potential,and helpful. Will rent from there again!!

KAREN F. 
Rating:
5.0

Customer did not leave a comment.

MARVIN B. 
Rating:
2.0

Let your customers know before arriving that their rental has damages. I was very unhappy renting a damaged vehicle.

ROSETTA B. 
Rating:
5.0

Excellent customer service

QUINTON C. 
Rating:
5.0

Great people. Great customer service. Great experience...

DANTAVIOUS G. 
Rating:
4.0

Customer did not leave a comment.

EVELYN P. 
Rating:
5.0

Customer did not leave a comment.

LAFAYETTE W. 
Rating:
2.0

Not friendly or helpful. Even though I did phone pick up, there were still questions and they had zero desire to help

Rolf S. 
Rating:
2.0

Customer did not leave a comment.

JASON L. 
Rating:
5.0

Customer did not leave a comment.

MAHLON C. 
Rating:
3.0

Customer did not leave a comment.

MOISELLE J. 
Rating:
1.0

They said I picked up with mileage I did not VERY bad business !!!

HARDEEP M. 
Rating:
4.0

Customer did not leave a comment.

KEVIN P. 
Rating:
3.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

Fabulous!

Thomas L. 
Rating:
5.0

Reservation and pick up was easy and fast. I will definitely recommend online reservation to everyone.

TRUDY J. 
Rating:
2.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Tez W. 
Rating:
5.0

Everything was fine.

PEGGY M. 
Rating:
4.0

Everything was fine. Thank you.

EMILY M. 
Rating:
5.0

Staff overly helpful. This is the reason that I choose this location. 3 time in 2 years

CHARLES A. 
Rating:
5.0

The two gentleman that helped us were awesome! Really knowledgeable about how to hook up the trailer and care for it. We enjoyed their service!

Bradley S. 
Rating:
2.0

They had given away the truck I had reserved after I had already done the mobile check in. One of the front desk employees was more interested in impressing a female on site than his job. And the week before, when I needed to move, the system was down so I thought I'd give y'all another shot. Cheaper to hire movers the next time.

Wendy A. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
1.0

I went 4 miles and was charged $17 in gas after already adding $10 in game this was a scam of a business

HUNTER M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
2.0

The manager's demeanor was not very friendly. She neglected to remove the utility dolly when I specifically asked for it to be removed. When I returned my truck later they tried to charge me an extra $100 for it. Then the guys that took my truck didn't bother to greet me or introduce themselves walking up to my truck. I guess the assumption would be that whomever is driving the truck is who rented the truck, but that's not always the case. We live in a world where women do for themselves and have men working for them, so it's smart to greet all parties instead of making assumptions.

EMPRESS H. 
Rating:
1.0

Fire that staff

VINCENT W. 
Rating:
2.0

The owner was rude and short-tempered.

KELLEY C. 
Rating:
3.0

Damage to vehicles should be clearly marked on the contract and a through walk around notating all previous damage to the vehicle if they are not being repaired.

BRETT Y. 
Rating:
1.0

Trucks with dirty the first truck she tried to put me in what is dirty I had a lot of damage on it. The second truck that I did take was also dirty. I will never come to this location again

ROSHELLE B. 
Rating:
4.0

Customer did not leave a comment.

DOMINIQUE J. 
Rating:
5.0

Mgr does a good job.

DOUGLAS C. 
Rating:
3.0

Overall reserving the truck was a huge pain. We went to the store and asked to reserve one, and was told they were out. Then on the way back home I looked up online and was able to reserve one. (This was after our first reservation was cancelled without notice). We went to and from uhaul 3 times in one day.

Katie D. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
2.0

The representative who was working on March 27, 2021 when I picked up my rental was very rude and unprofessional. She did not try and accommodate my needs at all.

Shalegra M. 
Rating:
5.0

Customer did not leave a comment.

Amit P. 
Rating:
5.0

Customer did not leave a comment.

TAKEENSHA G. 
Rating:
5.0

I don't remember the person's name. Maybe you can look her up based on the time and day I used U-Haul. I wanted to say the was very nice, helpful, and explained everything in detail. I am still moving so I will definitely use that store location again.

welborn D. 
Rating:
5.0

Customer did not leave a comment.

JOANNA C. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA L. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
3.0

I neatly folded up the 12 furniture pads but did not get a $25 credit for doing so. It clearly stated that inside the truck cargo area.

Trent M. 
Rating:
2.0

Customer did not leave a comment.

CASSANDRA C. 
Rating:
2.0

The whole experience was pretty underwhelming. The woman who checked us in didn't explain anything... seemed too busy playing on Instagram to be bothered. The truck was gross...the interior smelled like an old ashtray and stale urine. We had to use our Clorox wipes to wipe everything down and then Febreeze to try and make it tolerable. I drove with the windows down the entire time. The tank was also on one notch above empty when the paperwork she gave me said I had to bring it back to a quarter tank. She didn't say anything about the text message check-in so I didn't notice it until I got the gas station immediately after I left. Of course the pictures shown in the app were not the truck we got so I spent 20 minutes documenting the extensive damage to the vehicle. I got what I needed to do done, but it was a pretty miserable experience. Bottom line...I won't be renting from U-haul again. Two stars is me being very, very nice.

Jacqueline A. 
Rating:
3.0

The girl at the counter was the rudest customer service person I have ever had to deal with. If you hate talking to or looking at people so much then find a different job. The other guy that was with another customer seemed really friendly and the truck was clean though.

ALAN B. 
Rating:
2.0

Was told that I could not leave my vehicle at location for no longer than one hour...If I went to rent a truck, there's no way possible for me to take care of my business and get back to location with an hour..."Way too much pressure...

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
1.0

The customer service is always horrible when I go here. They overcharged me for gas when I actually brought the truck back over the amount I left with. Every time I go to this location the is always a different problem. Not to mention they only have 1 hour parking. You can't even leave your car there if you wanted to after picking up a truck.

COREY C. 
Rating:
5.0

Customer did not leave a comment.

Wanya S. 
Rating:
5.0

Customer did not leave a comment.

Jayne B. 
Rating:
4.0

Customer did not leave a comment.

TAMELA T. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

TERI S. 
Rating:
5.0

What nice helpful people! I should have gotten the young man's name but would highly recommend this location to anyone! Thank you for making the end of a stressful move EASY!!!!

Jena H. 
Rating:
5.0

Customer did not leave a comment.

JATAVIOUS L. 
Rating:
5.0

The first location U-Haul sent me to for a drop off was the exact opposite (2442 Arno Dr, Atlanta, GA). This place was in a bad part of town, the personnel was horrible, and I was not pleased with UHAUL for recommending this drop off location.

Justin H. 
Rating:
3.0

Customer did not leave a comment.

AMY R. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
3.0

Service was friendly quick & fast. Everybody was professional, very attentive, & helpful. On the other hand my rental truck was the worse & not up to par. I feel they should have known the transmission was slipping & it was hard to switch into gear. The truck barley made it up the hill. Was afraid of breaking down the whole time

SHAMEEKA M. 
Rating:
1.0

The store and employees were great. The company charged me for things I can’t and won’t use.

Bryce L.  |  Overall Experience 
No reviews have been submitted for this location.

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