Customer Reviews for U-Haul at Shadow Mountain

3992 reviews

16226 N 32nd St   Phoenix, AZ 85032

(602) 992-0051

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 992-0051

16226 N 32nd St
Phoenix, AZ 85032

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank You Sal for your professionalism and dedication to keeping things rolling even when the system was down. Well Done Sal !!

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
2.0

Van was given without any gas at all. Surprised that I could even make it to the gas station. I returned the van with more gas than when I received. Also showed mileage which was 12 miles different than starting on paperwork. Since you are charged by the mile, this was also not a good sign at all. Took photo and sent via website. I had pre-ordered a pick up truck and when I arrived, there was no pick up truck and had to take a cargo van instead. There is no signage out front, but I was told off that I came in the wrong driveway when I arrived and accused of creating a dangerous situation. All I can tell you is... get some clear signs out front and provide the customer with vehicle ordered and lastly - make sure it is ready to go with some gas in it. I sent in photos to show no gas and the mileage - hope you got them to show this was true. By the way... the extra little charge for inaccurate mileage reading was just the cherry on the cake. I will never order from U-Haul again after this experience.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

ROYCE P. 
Rating:
4.0

Service was excellent but the truck drivers side door rattles like something is loose, the front end needs an alignment cause the steering is all over the road, the hand truck was not in the truck(luckily I didn't need it), and the light was on the said tow?? Otherwise I'll return there the next time that I need a rental!

STEVEN B. 
Rating:
5.0

Your 24/7 moving system sucks, but this location and it's great service made up for it

CHRISTINA P. 
Rating:
5.0

Customer did not leave a comment.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY P. 
Rating:
5.0

Customer did not leave a comment.

Shaztine B. 
Rating:
5.0

I was unable to call the location directly and the customer service hold time was over 20 minutes. Give a direct number to customers who are renting equipment.

Thad H. 
Rating:
4.0

More counter help.

KRISTY S. 
Rating:
5.0

Sal was awesome! I would rent front him any day and will refer my friends to him, as well!

DOMONIC C. 
Rating:
5.0

Nothing I love the uhaul location.

Robert F. 
Rating:
5.0

Always a great place to get stuff, never had an issue here

Michael J. 
Rating:
5.0

I have been renting here for many years. Victor is the best! Highly recommended this location

Shawn S. 
Rating:
5.0

The manager and crew at this location are always excellent, friendly, and helpful.

ANDREW B. 
Rating:
1.0

Never again. I dont willingly give my money to thieves. I dont like it when people lie to my face.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

SEAN K. 
Rating:
5.0

Super-helpful getting the trailer attached safely while explaining how to do it and why it matters!

Karen F. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
1.0

There was a huge gash in the tire when we got the truck, the brakes were hard to work, and the person who helped us was extremely rude and I was told I would get a discount if I returned it back to this location and I didn't get a discount or the 80 miles that I was promised and then was charge extra for driving it the 20 miles up back to this location. I have never been so displeased with service from you guys before

MAXWELL BRANDON C. 
Rating:
5.0

Customer did not leave a comment.

Bart M. 
Rating:
5.0

This was the best customer service I've had at any location! The employees here are friendly and provide great service.

ERIK B. 
Rating:
5.0

Customer did not leave a comment.

Omar C. 
Rating:
5.0

Excellent service from the moment I walked, greeted with a smile and good morning joke, to the checkout was easy and just awesome!!!

Rodger L. 
Rating:
3.0

Customer did not leave a comment.

JUAN A. 
Rating:
4.0

Better deals

YVONNE P. 
Rating:
2.0

Remove used masks under the seats. Have furniture pads available when directed to the store by a UHaul cost rep. when they are part of the reservation. Location states they have no knowledge that pads are needed.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Customer did not leave a comment.

SAM C. 
Rating:
2.0

Front desk lady is extremely rude and a terrible employee for your business. Drag your feet with attitude. On the phone with bluetooth , just ignoring questions and continuing to talk on the phone. . Never seen a worse example of somebody that drives people away. Called my contact to confirm and was very rude to her and hung up the phone without saying bye. Unpleasant experience for sure

Brandon O. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Very helpful customer service, super friendly.

Yevette L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

They are very friendly and helpful, the same with the other location on Mc Dowel Rd and 49 St. where I rented another one last week. Last year I went to rent one at the Cave creek location and the manager went to help me and he was a JERK, after that I didn't want to used UHAUL for a while but I decided to go to a different locations even when Cave creek is next to my house.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

ADINA W. 
Rating:
5.0

I have rented from this location about 8! times, Victor is the best!!

BRUCE D. 
Rating:
5.0

I would prefer to receive truck with a full tank of fuel rather than guessing how much I should put in prior to drop off.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
1.0

Customer did not leave a comment.

JACQUELINE A. 
Rating:
5.0

How aboutt Snacks, music playing, maybe a T.V. playing while waiting... other than that-they're 5 star.

LUIS M. 
Rating:
5.0

Excellent service very knowledgeable help full people will go the extra mile for one

VICTOR A. 
Rating:
5.0

Vinnie was a great help!

PATRICIA D. 
Rating:
5.0

Great guys... ready, willing and able to take care of our needs, no matter what they were! Easy to get to. Had parts available that we may need, which we did! Definitely will be back!

BRIAN C. 
Rating:
5.0

LOVE THE ONLINE OPTIONS IT WAS FAST AND EASY.

SCOTT B. 
Rating:
3.0

I had a question I wanted to ask the guy who helped me and called the local # after I left. The wait time said greater than 20 min. I held for 23 min and hung up. There was hardly anyone there and I don't think they were busy. I'm assuming my call went to a call center. Would be nice to be able to call who helped me at the actual U-Haul location. I think U-Haul could improve the wait time.

CHRISTINE R. 
Rating:
5.0

Customer did not leave a comment.

EARNEST T. 
Rating:
5.0

Customer did not leave a comment.

SHAWN N. 
Rating:
5.0

It was a smooth thanks

PAUL J. 
Rating:
3.0

Customer did not leave a comment.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Thank you

TODD C. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

OSCAR M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Victor and his guys always take amazing care of us

MELISSA B. 
Rating:
5.0

Very courteous and friendly

Mark B. 
Rating:
5.0

Thank you! I enjoyed your service

Dana M. 
Rating:
5.0

I love this place. With that being said my next comment has nothing to do with the location or staff. I have rented this style trailer twice and it is by far the worst towing trailer I have ever pulled. Even under the rated speed limit it snakes down the road. Especially on a down hill grade. Very dangerous trailer.

KEVIN D. 
Rating:
5.0

Great service. The woman owner is a badass. The guys we're gonna have me come back next week but she wasn't gonna let a sale slip through. She said I'll install the power strip to my car so I could tow the trailer. ROCKSTAR!!

AMINA H. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Margaret C. 
Rating:
5.0

Staff were very friendly and helpful!!

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

TOMMY C. 
Rating:
5.0

Great Job, Thanks So Much!. Juan Cruz

JUAN C. 
Rating:
5.0

Staff was Friendly!

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Jozef Z. 
Rating:
5.0

Customer did not leave a comment.

Konrad O. 
Rating:
3.0

I filled out the online forms to save time, but it didn't work that way. I was asked all the same questions when I arrived to pick up the trailer.

CHAD M. 
Rating:
5.0

they are the happiest people and very very friendly.

JAMES GORDON P. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Great Customer Service

OSVALDO Q. 
Rating:
5.0

Truck was great

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER Z. 
Rating:
3.0

There was only one employee that was to help dozens of people. It took forever to get help and then when I had an issue adjusting mirrors I had to go to the end of the line. It shouldn't take over an hour to pick up a truck with a reservation.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Robertsteven P. 
Rating:
5.0

Customer did not leave a comment.

MELISSA M. 
Rating:
4.0

I only came to this location because the location at the Arco on Bell Road and 36th Street had an employee who had no idea how to rent a truck, luckily I was able to make it to this location before they closed

HUSAM Z. 
Rating:
5.0

Very friendly staff...pleasure to do business with. Keep making sure the vehicles are spotlessly clean and have a pleasant odor.

MALCOLM B. 
Rating:
4.0

Customer did not leave a comment.

gavin A. 
Rating:
5.0

Awesome experience!!!

JASON J. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

This particular store is the best! Highly recommended

JOSEPH B. 
Rating:
5.0

Staff was extremely helpful. !!

GREGORY S. 
Rating:
5.0

Check in employee was very friendly and good at his job

Bob A. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Nothing victor was great and attentive easy process. Thank you for making it simple.

OMAR V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

This is the type of place I was expecting

Daniel M. 
Rating:
5.0

Great team. Helped me out.

ADRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

Customer did not leave a comment.

tom L. 
Rating:
5.0

Great costumer service

RAMON G. 
Rating:
5.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Dropping off the trailer was so easy that I felt I was missing something! Lol!! I pulled up, they disconnected it and made sure everything was okay, and I drove off. So convenient and thoughtful because after a 30 hour drive, I was exhausted!! The black woman at this location was amazing and we had great conversation! They are lucky to have her!! Yes, I'm black too in case you're wondering. 😊

KIANA M. 
Rating:
5.0

The staff was very courteous and very helpful!

melinda p.  |  Overall Experience 
Rating:
5.0

Hector is an awesome leader and ambassador for U-Haul. My experience was truly great (drop off on Aug 1 and pick-up on Dec 17) Many thanks! Mike

MIKE S.  |  Overall Experience 
Rating:
5.0

Professional facility and job.

Kenneth C.  |  Overall Experience 
Rating:
4.0

There was a mixup on delivery location of my Pod. Trying to get it resolved became very frustrating. Five stars to Victor at the 32nd St & Bell store for great customer service and finding a solution.

Ron C.  |  Overall Experience 
Rating:
5.0

I never visited the facility. All contacts were electronic. You were excellent in all aspects of service provided.

Kenneth C.  |  Overall Experience 
Rating:
5.0

Great experience and highly recommend

ALICIA L.  |  Overall Experience 
Rating:
5.0

These guys were great!

Jeri T.  |  Overall Experience 
Rating:
1.0

Evan was helpful when I picked up my container. I had to work with a different office to locate the storage container and arrange pick up. The never contacted me. The storage bolts were still my box.

elizabeth h.  |  Overall Experience 
No reviews have been submitted for this location.

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