Customer Reviews for U-Haul at Shadow Mountain

4,513 reviews

16226 N 32nd St   Phoenix, AZ 85032

(602) 992-0051

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 992-0051

16226 N 32nd St
Phoenix, AZ 85032

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Friendly team and quick and easy process.

Katie S. 
Rating:
4.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Melinda J. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Marcos M. 
Rating:
5.0

Customer did not leave a comment.

Leticia V. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Great people. Great job. Thank you.

Lee C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

Nohemi A. 
Rating:
5.0

Can I get a receipt? I still don't know what my final charges are

Michael E. 
Rating:
5.0

Our customer service representative was very helpful and knowledgeable.

Kristi D. 
Rating:
5.0

Sale was a big help and very good

charles S. 
Rating:
5.0

Thank you for great customer service. We use this same location every single year to move our college student in and out of their dorms Fall and Spring semesters! A++ service every time. We will continue to use your services and expect to see us back in August 2022.

Shawn N. 
Rating:
5.0

Excellent service all the way around. Especially the moving crew that I was able to hire. Three brothers moving They provided great service wrapping all my items. And use protective blankets, No damage at all. Just all around great service.

Aaron H. 
Rating:
5.0

Staff was helpful and courteous

KATHY W. 
Rating:
5.0

Customer did not leave a comment.

Antonio C. 
Rating:
4.0

Inform renter where gas tank cover is.

Nick P. 
Rating:
5.0

Customer did not leave a comment.

Cody U. 
Rating:
4.0

I have a V6 Access Cab Tacoma. Provide that tow vehicle Designation as a choice on your Website!

David L. 
Rating:
5.0

The 26ft truck worked great, A.C. was nice and cold!!!!!

James W. 
Rating:
5.0

The 10ft truck that I rented A.C. didn't work it blew warm air only!! !

James W. 
Rating:
5.0

Customer service lady was very personnel & new everything!!

vilinda W. 
Rating:
5.0

Customer did not leave a comment.

Bailey M. 
Rating:
5.0

Loved the location and loved the previous vans I have rented in the past. Not a fan of the new double open doors..... I prefer the sliding door on the vans... The doors on this rental van did not stay open. It made it difficult for loading and unloading

ERWIN J. 
Rating:
5.0

Customer did not leave a comment.

Garritt V. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

trailer was dirty which got many of our things dirty.

Peter H. 
Rating:
4.0

The truck I was given to me shut off twice and I had to call road side assistance, put me behind about 2hrs during my move.

vivian N. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

El mánager atiende a las personas con gusto y si trato es muy amigable....mis respetos y felicitaciones

Sanchez G. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED M. 
Rating:
5.0

Customer did not leave a comment.

ken F. 
Rating:
5.0

Victor and his team and always a pleasure to deal with.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Very happy helpful staff

Michael R. 
Rating:
5.0

Great customer service

ENRIQUE N. 
Rating:
5.0

Been going here since 1998. Great employees!

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Corey K. 
Rating:
3.0

No return verification. Person asked if he could send a email but never received anything stating uhaul received the truck.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
3.0

Employee Vincent who helped me check out was extremely rude and snotty. Will not frequent this location again.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

corey L. 
Rating:
5.0

Gentleman's that help me were Great! They were helpful and very funny. Thanks unfortunately I didn't get their names.

Victoria A. 
Rating:
5.0

Good help, nice job highlighing the important parts of the contract before I signed. Easy app to make changes on the correct gas gauge.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Joanaa B. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Natalie was super helpful and friendly. Her customer service was amazing.

Blair S. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Best location Victor is very professional and helpful and knows his stuff

ZAID K. 
Rating:
2.0

The location was 13 or so miles away from where I scheduled to pickup. I will send my comments about the extremely rude and ineffective female phone agent who called me to confirm my pickup information. I am still angry over her phone call, and I am not the type to hold onto those types of issues. The issues I had were not with the gentleman agent who helped me at the store location. He was EXCELLENT - efficient, courteous and expedient. He made me feel that my time was valuable and I was also early so there was no rush. Hats off to him and I'm hoping he's a member of management - not a supervisor role as his beyond effective way handling a customer was brilliant. 10/10. Fifteen if I could. Parking slots were extremely small and it is way too crowded up front which is weird as the actual storefront and back garage are HUGE. It makes no sense. You get a panic attack upon pulling in off the street immediately as it's so frustrating. Again, the gentleman who assisted me upon arriving should be on your management team if he isn't already as in retail you do not often encounter an employee who leaves such a lasting impression. I am a Scottsdale executive and was not thrilled having to drive to an unfamiliar part of town not even close to me yet again, his excellent service going above and beyond made me forget the rotten & ugly demeanor the female phone agent who called to tell me the changed pickup info… for awhile. At least for loading the van full and then driving the 88 miles away.

Jeffrey T. 
Rating:
5.0

The GM was great. Had issues with corporate office on scheduled and the GM took great care of me here.'definitely recommending friends to this location.

Jack T. 
Rating:
5.0

Excellent communication skills are exceptional customer service.

OMAR T. 
Rating:
4.0

front window was really dirty on the inside

Daniel M. 
Rating:
5.0

Staff was very helpful and friendly when picking up the trailer. The return was fast, they detached the trailer from my truck quickly.

jorge A. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Everyone was very friendly and knowledgeable about the equipment I was needing. Thank you

Linda M. 
Rating:
5.0

The owner was exceptional (Victor ) and Nataly was also very nice. Then the next day Vincent was a pleasure to deal with The whole experience was GREAT! They were wonderful to work with, I highly recommend this business

Deborah S. 
Rating:
5.0

I was very pleased with my experience.

Ava M. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

After a very unfortunate dealing with a different U-Haul location earlier in the morning, an excellent phone-customer service worker (Brendan) got me to this location, where everything worked out great.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

MELISSA A. 
Rating:
5.0

Best moving trucks in the nation! Makes moving easier and quicker! Highly recommend Uhaul moving and storage!! Affordable, quick and easy.

Eduardo C. 
Rating:
5.0

Customer did not leave a comment.

SHAZTINE B. 
Rating:
5.0

Customer did not leave a comment.

Akeilla K. 
Rating:
5.0

Checking in and out was great Everyone was friendly and helpful. They all worked together as a team.

JULIA M. 
Rating:
5.0

Customer did not leave a comment.

RICKY K. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Dawn T. 
Rating:
5.0

The young lady and young man who helped me with a trailer were excellent! They processed my paperwork and loaded the trailer with ease and speed.

Shawn V. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
1.0

Customer did not leave a comment.

Andres M. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
3.0

When I turned in the truck in after use, I was not given a receipt. The gentlemen helping me logged everything on his phone and showed me the total bill and said he'd email a receipt. I have to receive that and it's been nearly 12 hours since I returned the truck.

Colby D. 
Rating:
5.0

Victor was super helpful, kind with a good sense of humor. Stand up guy and store! I highly recommend.

Dawn D. 
Rating:
5.0

Customer did not leave a comment.

Hamid E. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Nothing

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

I've always had a great experience with U-Haul!

Olivia L. 
Rating:
5.0

Customer did not leave a comment.

Manuel H. 
Rating:
5.0

Vinny was very patient, kind, and helpful.

Tasha I. 
Rating:
5.0

The team was great and handled the waves of people really well. This will be our Uhaul spot from now on.

April M. 
Rating:
4.0

Customer did not leave a comment.

Chase O. 
Rating:
5.0

Everyone that worked there today was so awesome and had great customer service even when they were busy. Rare experience these days much appreciated

Lyman S. 
Rating:
5.0

Great service. Drop off easy.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Serena S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Awesome, super friendly and helpful

Christine G. 
Rating:
5.0

Individuals and staff that took care of us were outstanding knowledgeable respectful and kind and asked for a better place to go

ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

noe D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Return or drop off instructions after store close hours for first time users.

Ravikaran M. 
Rating:
5.0

The staff was very courteous and very helpful!

melinda p.  |  Overall Experience 
Rating:
5.0

Hector is an awesome leader and ambassador for U-Haul. My experience was truly great (drop off on Aug 1 and pick-up on Dec 17) Many thanks! Mike

MIKE S.  |  Overall Experience 
Rating:
5.0

Professional facility and job.

Kenneth C.  |  Overall Experience 
Rating:
4.0

There was a mixup on delivery location of my Pod. Trying to get it resolved became very frustrating. Five stars to Victor at the 32nd St & Bell store for great customer service and finding a solution.

Ron C.  |  Overall Experience 
Rating:
5.0

I never visited the facility. All contacts were electronic. You were excellent in all aspects of service provided.

Kenneth C.  |  Overall Experience 
Rating:
5.0

Great experience and highly recommend

ALICIA L.  |  Overall Experience 
Rating:
5.0

These guys were great!

Jeri T.  |  Overall Experience 
Rating:
1.0

Evan was helpful when I picked up my container. I had to work with a different office to locate the storage container and arrange pick up. The never contacted me. The storage bolts were still my box.

elizabeth h.  |  Overall Experience 
No reviews have been submitted for this location.

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